• KEH

KEH

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Overview

KEH has a rating of 4.5 stars from 21,874 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service, and fast delivery. KEH ranks 1st among Camera sites.

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Positive reviews (last 12 months): 94.6%
Positive
1,342
Neutral
35
Negative
42
132
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How would you rate KEH?
Top Positive Review

“Won me over in the second half”

Ezekiel J.
9/1/24

Nathan single handedly helped me through getting my camera gear after their security denied my payment for basically no reason "email not used with a vendor". My email is linked to my bank and has been used for every vendor purchase I've basically made to the card including Amazon and more. Well my payment got denied so I had to wait 2-5 days for a refund to make the purchase with PayPal and Nathan helped me to hold the purchase cart and change the order while not having to remake it so I can get my stuff. Got my package in 3 days after the PayPal went through. Thanks a ton!

Top Critical Review

“Poor packaging”

Hans B.
8/7/24

User's manual (that came with the camera) was severely mangled due to size of shipping box being too small. The item (rated Ex) was crammed into the box, resulting in folds/creases. It required my time and effort to make it presentable/usable.

Reviews (21,874)

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Reviews that mention popular keywords

camera equipment (316) camera gear (318) customer service (1108) rating system (374) lens works (47)
Thumbnail of user pj406
Washington
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

This company is awesome to do business with. Fast shipping. Well packed. Will definitely do business again with. Highly recommend.

Thumbnail of user stephenr1793
California
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

The purchasing part was easy. I would be willing to work with you in the future.
A couple of suggestions.
I assume you check the cameras functionality. Before sending the camera, set the ND filters to zero.
I never had a camera like this one before. When I tried to record, the results were black. Needless to say I was disturbed.
Reading the nomenclature, the parts of the cameras, I found that it had an ND filter and solved that issue.
A second suggestion, give the buyer an optional purchase, the Manual. I would buy that if it was on the menu.
I am one that prefers a paper manual, rather than an online manual. A paper manual can go into a camera bag.

Thumbnail of user mariog539
California
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Great experience so far with KEH, had a couple of interactions with the team, they're been super Pros and have been extremely thoughtful and accommodating.

Thumbnail of user micahb137
New York
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

This is my 2nd camera I have bought from KEH and am pleased with them. KEH has been prompt in shipping as well as getting the camera delivered on time.

Thumbnail of user cesarm288
North Carolina
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Was my first time buying a lens through here and it was quick and easy.Definitely going to be using this website way more. Thanks guys!

Thumbnail of user ilanam13
Hawaii
2 reviews
0 helpful votes
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June 18th, 2024
Verified purchase

I'm so happy I discovered KEH. I just received my 2nd lens from them and I am happy as can be. Their selection, pricing, and categorizing are top-notch. I feel confident in the quality and condition and so far both lenses have exceeded my expectations.

Thanks for providing such a valuable service, KEH!

Service
Value
Shipping
Quality
Thumbnail of user lindam6564
Pennsylvania
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

The teleconverter came quickly and is in perfect condition. I put it right on my lens and the results are perfect.

Thumbnail of user scotti669
Florida
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

The camera relatively quickly. I was surprised that buying a product that was rated "Ex" had so many scratches on the body and on the view finder. I was slightly disappointed.

Thumbnail of user davew1428
Maine
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Been a hobbyist photographer for 30+ years. I have caviar taste on a tuna fish budget, but with KEH, I have been able to get the "must have" items on my list by letting somebody else take the hit for new equipment. The selection is good, customer service is awesome and have not had any problems in their grading system.

Thumbnail of user emilyb1703
New York
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I met with Quintavious on a zoom call to chat about my camera bodies. He declined, no hard feelings, and gave me awesome advise for a new body! Thank you, Q!

Thumbnail of user robertp5726
Washington
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Great experience. Good price, good condition, fast response and delivered on schedule. Thank you very much.

Thumbnail of user stepheng2249
Florida
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Fantastic service and product. Any used gear I buy is protected by KEH warranty and has always operated as described in the online store. Very, very happy with KEH. I'm a repeat buyer!

Thumbnail of user frankb1992
Idaho
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

My product came quickly and was exactly as described.
Boy, is that a relief!
KEH is always my go-to whenever I'm looking for additional photo gear.
Until next time...
Thank you.

Thumbnail of user brendanb189
Washington
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I bought a "Like New" $2000 lens and it showed up broken. It wasn't broken in shipping. It was broken before it was packaged up and shipped out to me. The lens wasn't able to be attached to a camera given the damage to the rear of the lens. Response to tell me how it was going to be fixed was slow and expedited shipping on a replacement was denied and I missed out on having the lens for an important trip. I expected better service given KEH's reputation and my past experiences.

Thumbnail of user ahh6
New York
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I just received a 105 mm micro lens. It was in good condition as described. It was wrapped with protection.
As a new customer, I am happy with the service.

Thumbnail of user amieb83
North Carolina
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Camera appears to be in working condition. Very clean and delivered on time. HOWEVER, the camera was delivered by FedX and they did not deliver it to my front door. They stuck it in my mailbox. The heat that day was 90+ degrees. So when I found it in my METAL mailbox I was very worried because it was so hot (camera was hot). But, everything seems ok so far. I do not fault KEH, but FedX needs to do better and not leave items in my mailbox.

Thumbnail of user daronw10
Pennsylvania
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

The salesperson was very friendly and helpful. The product was delivered timely and in great condition.

Thumbnail of user alexs2593
California
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Website pretty easy to use. Order delivery predicted 10-14 days- arrived in 3! Pleasant surprise. Camera working fine, also exceeds expectations.

Thumbnail of user jerrys1699
California
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Wish you had a better description. Lens came without caps or hood, which is standard equipment. There is no place I see to order the hood which I would very much like to have.

Thumbnail of user kennethh1952
Georgia
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

When I look at the grading system and compare it to what I've purchased, I'm never disappointed. I always get exactly what I expect.

Thumbnail of user shannonb1479
Oklahoma
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Lens came well packaged and looks like new. Shipping was delayed by fedex, but no fault of KEH. At least I don't think so.

Thumbnail of user andrewg2243
New York
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Every experience with KEH has been wonderful. No hassle, no issues, I can find what I need at a very fair price, and each item I have ordered is exactly as I expect it to be.

Thumbnail of user jamess10132
Kentucky
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

I bought used lens, and it was in great shape and an exceptionally good deal!

Thumbnail of user jasonh2828
California
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Superb service and selection. Super easy transaction and pieces were in the condition described.

Thumbnail of user cathyf425
New York
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Great service and fast delivery! Thank you KEH for having the item I was looking for.

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Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.

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