Keycafe

I am so grateful for the patience and kindness of the Keycafe staff! They absolutely came through for me. I am thrilled with the service I received. I live 2 hours from my Airbnb and am so glad to know they are there for me when an unforeseen emergency happens!

I got on the phone very upset about the issue with our key due to some confusion with the drop off and codes.
Shereka handled my query very calmly and she really know what she's doing.
Very efficient and took time to understand the concern to give a solution to the issue.

Appreciate the work you do and for giving a great customer support.

This system works 3/4 times. I have used it for 3 days and have made 6 calls/contact to Key Cafe to resent the system and or get it back to functional. I lost showings, time with my family, time away from client's at at dinner to help get things working again. If you are thinking of installing this in your building, DO NOT! It will cost people lost showings and much frustration. Im on the line with them again right now trying to get it to work so an agent into see a home that is for sale. (pulled over at the side of the road) DO NOT DO NOT DO NOT use this system.

Keycafe is very convenient and easy to use both by the guests and the host. There were some glitches from time to time but customer service is excellent! Very prompt response and fix issues in no time.

I love the piece of mind I have storing my keys with Keycafe, and when I accidentally left one of my keys in the box Keycafe support helped me get those keys back in my hands within a half hour. They were so easy to work with and were a lifesaver!

I spoke with Champagne today. She is an asset to your company. I received an email about some changes I didn't make to my account. She promptly made the necessary changes to the account. She is very efficient and kind to customers.

Thank you

My only negative comments are that the set up instructions and process are very confusing.
When Said talked to me he was very helpful but the volume on his phone was very low so it was hard to hear him. But he was extremely helpful (I couldn't have set up without him).

It was so easy to understand how to set up my account and to level a key in the box. I liked my account to my Airbnb account and so the system recognized the guest sent messages to them and they found collecting the keys easy. The location works very well for my place.

The support staff was very patient, helpful, got the issue solved. She really tried hard, and I am very grateful.

Im usually skeptical to use technology that I don't fully understand for something as important as house keys but the second I had a question I called the customer service number and Chienpei, the person I spoke with, was not only extremely kind but immediately resolved my doubts with care and thoroughness. I hate feeling that I am the expense of the services I am using and they made me feel the opposite. 10 out of 10.

Chienpei helped us reprogram our key cafe. She was knowledgeable, patient and articulate. I thought customer service left when covid arrived but it still clearly exists. I wish I had more people like her on the Dauntless team.

Currently waiting for a key pickup. System freezes and nothing happens. Tried for 15 minutes. Called customer service and they said there entire company is having server problems. Website not working and machines not working. The entire keycafe service is currently down for >1hour. The cannot remotely reset the machine. Keys are stuck in the machine

Hopefully I didn't spell the name wrong if I did I'm sorry. Nekisha was fantastic. She was super sweet and very nice. Her tone was soft and kind throughout my 2 I interactions with her. I would hope to her her to assist me in the near future. Everyone else I have dealt with also was good. But she was super understanding and was able to help me. Fantastic

Had an issue where we needed to flip the administrator over to a different person. This is not an easy process with the software. Needs better backend support for this. System got a three, support person got a five, so average them out to a four star review.

If the system cannot be revamped to allow for easy deletion and addition of a system admin then perhaps in the rollout this should be made more clear.

I used the chat Helpdesk as the phone line had a long waiting time and it was super efficient. I got assistance within minutes, which was the most important as I had an issue in front of the lockbox. The staff was courteous, quick and effective in resolving my issue.
Thank you!

I dumped Keycafe after yet another "routine outage". Guests HATE this service and even though I'm a Superhost, my business was threatened when I moved over. They won't refund you either unless you go through Better Business Bureau and make public reviews. Unreliable and my guests wrote things like "Amazing place but key pick-up sucked". Recently moved to cheap solution Buzzly - now the buzzer automatically opens every time guest dials in and then picks up the keys in the lock box in the staircase hallway.

Our customer care rep, Chienpei, was extremely helpful and doing a wonderful job of following up. She is great and very pleasant to work with.

The box did not open. I was very annoyed. Help desk answered promptly and could quickly solve the problem. I was really grateful for the amiability and the efficiency of the help, Mishanga Miller. But it is a pity the box looks old and does not open reliably.

My key Cafe door was jammed stuck, I was able to call customer service and the representative was wonderful. She helped troubleshoot the situation and we were able to manually unlock the locker door. Great help!

I'm not crazy about the system, and would prefer not to use it. I had a situation when the box wouldn't open for the next appointment because the last agent didn't open and close the door properly indication that no key was inside when in fact the key was inside.

As a first time user, I opened a box to check out a key then put the key back and closed the box; not realizing that needed the key fob to mark the key as returned. I contacted customer support and, despite my lack of knowledge, Chienpei helped me to get the key back out of the box and returned properly. She was calm, profession, and clear.

Hi,
My guest could not get access to the keys at the box location. She couldn't access her email to retreive the code. Chienpei stayed on the line/chat with me until we figured it out. She made an anxious moment a lot smoother than I imagined.
Best customer service I've had in a while.
Merci beaucoup!
Yves

I use Keycafe infrequently, and find that I don't remember how to do it. I had trouble putting a key into the lockbox. However, the customer service agent I spoke to, at 12.30am, was able to walk me through the steps and get the key in the box. So I was happy about that!