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Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
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I accidentally had a guest do a pickup but the keys back in the box and we were having issues trying to get the keys. I called customer service and immediately got someone to pickup and I sent them a photo of the key in the box, they reset the box and we were able to get the key within a couple minutes. Very smooth process. The customer service rep was kind and very helpful. Highly recommend.
Camara was amazing to work with and resolved my issue immediately
Camara is amazing, she assisted me with all of my concerns. I am extremely satisfied with her customer service.
The support rep who helped me was very professional, friendly and helpful. He quickly and professionally helped me solve a problem.
Hey there! So, I had a bit of a mix-up today (July 17th). I realised my key wasn't dropped off, and I was a bit worried. But guess what? I reached out to Keycafe, and they had this amazing representative named Ilham who handled my case with such professionalism and calmness. She guided me through the steps, and I was so relieved that my anxious face turned into a smile! I just wanted to express my heartfelt gratitude to Ilham and the entire Keycafe support team. You're the absolute best! I've been a loyal 2-year subscriber, and I'll definitely continue using your service and recommending you to everyone I know. Thanks again! 😊
I had a phone conversation with Ilham from Keycafe customer service. She was very kind and helped resolve my inquiry efficiently. She also kept the promise, which left a very good impression on.
Keycafe staff was friendly and helpful, providing good customer service. They ensured the problem was really sorted out before the book was closed. Well done!
We needed ASAP help regarding a mixed situation regarding a complicated situation we had at our operation.
This was on Sunday afternoon, within only 5 min after we contacted Keycafe support team, Mr Soufiane which is super professional contacted us and understood our problem right away, after a short talk we were back on schedule and operating 100%. N. b this was our fault at the beginning... Thank you Soufiane and Keycafe team
I have been using this service for over three years. Over the years when ever I needed some assistance the support team had been at finger trip and resolved my issues instantly. They are polite, understand the concern and deals with calm and efficiently. I also like to highlight the management team needs to put more staff on the helpdesk. I feel the current team is a bit stretched. As pre the system/software, it's Great. I used it to it's full extent!
Alors que le casier des guests ne s'est las ouvert malgré le code renseigné, Soufiane a été rapide à prendre mon urgence en main. Toit s'est bien passé et il a été très compétent! Merci à vous Sofiane
Le co hote qui travaillait avec moi avait mis 2 clés dans un tiroir. Un client a retiré une clé et le système a compris qu'il n'y en avait plus. L'équipe a bien pris en charge ma demande et la clé a été retrouvée. Bonne communication avec le service support (Achraf)
Fantastic service from Illam at helping install the new box & uninstalling our old one. Thank you so much!
Réponse très rapide via le chat. Personne patiente car je n'avais pas bien compris au début. Il m'a appelé pour résoudre le problème. Communication facile et efficace
It only took a few minutes to get on the phone with a customer service rep which was great because the problem needed urgency. The cleaner had locked the key in a wrong box and the representative was able to help us retrieve the key quickly and effectively. Thanks so much.
I had an issue as the door with the key rings wouldn't open but the helpdesk was helpful and sorted out remotely
Soufiane was very helpful in aiding me navigate through a complex smartbox and account set up. He was patient, and guided me through each step.
The rep was extremely helpful and polite. He helped me the whole way through fixing my problem, and then gave me more info than what my ticket was for originally for.
Very responsible and patient seller, helped me solve my problem, was very polite and took care of my feelings throughout the process, once again express my gratitude.
I had a great experience with KeyCafe's support team, especially Camara. I had trouble accessing a key for one of my listings at 12 York Street, and she was super helpful the whole way through.
Camara figured out what was going on, updated the key status manually, and walked me through exactly how to fix it. She was patient, friendly, and made sure everything was sorted. She even took the time to explain my billing and suggested how I could get the most out of my plan.
Overall, KeyCafe's service is top-notch, and their support team is awesome. Big thanks to Camara for making everything so easy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members