Keycafe

実際に、Keyboxの前に立って、初めてわかることが多かった。端末でのインストラクションに従うということだが、行ってみないとわからないことが多い。
グローバルSmartBoxコードが、初めて使う場合の「アクセスコード」であることに、気が付くにも時間がかかる。用語を統一したほうが良いと思う。
個人ユーザーが使うには、説明が足りず、難しいと思う。
わからないので、その場でヘルプデスクに電話しても、つながらない。
しかし、それを差し引いても、コンビニで24H使えること、電源や回線が切れる心配がないことは、たいへんよいと思う。

It only took a few minutes to get on the phone with a customer service rep which was great because the problem needed urgency. The cleaner had locked the key in a wrong box and the representative was able to help us retrieve the key quickly and effectively. Thanks so much.

Keycafe staff was friendly and helpful, providing good customer service. They ensured the problem was really sorted out before the book was closed. Well done!

Fantastic service from Illam at helping install the new box & uninstalling our old one. Thank you so much!

Alors que le casier des guests ne s'est las ouvert malgré le code renseigné, Soufiane a été rapide à prendre mon urgence en main. Toit s'est bien passé et il a été très compétent! Merci à vous Sofiane

Great service. Very happy with service. Thank you very much

Le co hote qui travaillait avec moi avait mis 2 clés dans un tiroir. Un client a retiré une clé et le système a compris qu'il n'y en avait plus. L'équipe a bien pris en charge ma demande et la clé a été retrouvée. Bonne communication avec le service support (Achraf)

Soufiane was very helpful in aiding me navigate through a complex smartbox and account set up. He was patient, and guided me through each step.

The rep was extremely helpful and polite. He helped me the whole way through fixing my problem, and then gave me more info than what my ticket was for originally for.

Réponse très rapide via le chat. Personne patiente car je n'avais pas bien compris au début. Il m'a appelé pour résoudre le problème. Communication facile et efficace

Very responsible and patient seller, helped me solve my problem, was very polite and took care of my feelings throughout the process, once again express my gratitude.

Excellent CSR. Showed me respect, and paid attention to my concerns. Take you very much for being the help that I needed.

Quick call back and the directions were clear to resolve my problem.

They helped me pretty fast once I called them - excellent experience!

My guest couldn't open the key box and almost panicked. Achraf from your customer care kindly called her several times (and found out that she was in the wrong Keycafe...)

Very prompt and helpful communication and a fantastic service

Natalie was very professional she spared nothing and exhausted several options until the mater was resolved. We appreciate her stay fast resolve in this matter and one she had ironically similarly handled for us prior to this action. Five Stars. Give her a raise.