Keycafe

They charged me a year upfront, then mid year started charging me monthly without my authorization. They would not refund me, the year I paid upfront doesnt matter and nightmare customer service. Get yourself a lockbox... theyve also switched my keys out before. DO NOT USE THEM.

Keycafe representative was very helpful.took time understood my trouble on my smart key box, explained in details and gave me additional guide to use it better.

I found the instructions for just about every aspect of using the service a bit confusing, but each customer service agent that assisted me was incredibly helpful and understanding.

Natalie has been a great help for us as we were facing an issue with our Keycafe device. Fast answers and she took care of the issue as a master technical support agent! Thanks

I an new at using key cafe and locked my apt keys in the boxes. Hatim found a way to help me retrieve them so quickly and easily.

Thank you so so much!

I had a problem with a broken bin, after some diagnostic communications, they have sent a replacement bin and a very helpful video tutorial on how to replace this. Thank you for your assistance!

I love the idea of this service--to store your house keys at a business for another to pick up. It avoids the scheduling of a person-to-person meeting. Where it fails is its truthfulness on its website and customer service to resolve issues.

Specifically, as of April 2017, www.keycafe.com lists a monthly fee for the service along with the opportunity to 'hibernate' your service when you don't need it for a while. Since I expect to use this only 2-3 times per year, this sounded perfect. In truth, they bill you for the full annual cost at one time and the 'hibernation' option is no longer an option. So for 2-3 key swaps I have paid $72 plus a fees per swap. (Which is listed as $1.95 on one page and $3.95 on another.)

Customer service--After being charged the annual fee and despite following their online instructions on 'hibernating' my account and being unable to do so, I reached out to customer service. Their response what that they have recently changed their billing and hibernation policies. Convenient, don't you think? I would call it a bait and switch. When I asked for a refund so I could decide later if this is a service I would use, I was told I must first cancel my account before they could forward my request for consideration.

So my options are 1) Cancel my account and possibly forfeit the annual fee or 2) Keep the account and pay $72 for 2-3 key exchanges. Neither a good options.

I'm a big believer that if your product doesn't prove up to par, good service can remedy that and keep a customer. Keycafe has neither going for them.

I use Keycafe to manage my Airbnb listings. It integrates seamlessly with Airbnb, and it's a much better experience for guests to arrive at their convenience.

Contacted support to ask questions about setting up a key and they were super quick to respond and solved the issue right away. Would definitely recommend!

Associate was efficient and pleasant while assisting me. Very knowledgeable and provided clear directions on troubleshooting processes..

I called to find out how to upgrade and change the location of box. The operator was very helpful and resolved my issues. Also followup with a call. Great job

In my busy day it's very helpful to receive a prompt, personal reply to an inquiry and Hazle was terrific at accommodating both of my requests. Thanks again!

Quick and reliable service. Always following up with customers to ensure their satisfaction and understanding of new products. Country clients aren't forgotten which can be a rarity.

This is a great solutions for condos that don't have a normal lockbox area.

I just found the app a little confusing and too many options.

When I 1st signed up at the condo it just wasn't working out. No matte what I did I couldn't figure it out. I kept trying until randomly it all worked out.

Pls assume your client base aren't a bunches of tech company engineers! Make the sign up process and other processed fool proof

I had a crazy situation happen. Keys left in the the first open slot… My Rep Nikesha was super helpful and resolved my issue after 1 hour on the phone trying everything…

Nowadays, it's getting harder and harder to receive great service and technical support from businesses you have dealings with. But not with KeyCafe!
Even if their headquarters are far away from us, they are always available to help us with any inquiry we might have. There is always someone at the other end of the line to answer the phone in real-time and to assist us without any wait. That is one of the many things we greatly appreciate about KeyCafe and their employees. As a used car dealership, we have over 150 stocks in our inventory. Keys need to be organized and quickly accessible. When a major shutdown with our power and internet occured, Keycafe was there to help us troubleshoot our boxes and evaluate the problem. After diagnosis, they sent us a brand new motherboard that arrived quickly after only 2 business days. We are truly happy of the service we have received once again! Thanks to the team and Special Thanks to Hatim who was patient and professional over the phone in the whole troubleshooting process. Good job Guys!

Lockboxes are of poor quality and break often (example: cheap spring mechanism, cheap plastic), the software UI/UX needs to be greatly improved to avoid having users make mistakes at the terminal, sometimes there are some serious software bugs that result in keys becoming lost/orphaned in the system (happens to my keys at least a few times a year, and it's not user error), when you buy an annual membership but don't use the lockbox regularly throughout the month you get force downgraded to a lower crappier subscription plan (not cool)

Any time we have had any issue with Keycafe the support team are quick on hand to assist or point us in the right direction. So glad we moved to this system

My AirBnB would not function without KeyCafe! The service is genius and it just works. And in case of anything going wrong the support is simply delightful.

Make you pay your monthly subscription as an annual payment upfront then refuse to offer s refund when you want to cancel.

Not sure how that is a monthly subscription.

Avoid

We have several FLEET Vehicles which are shared amongst employees. To help keep better accountability we got the Keycafe System. This has been night and day difference in our key management capabilities. People are able to see who is driving their vehicle as they are coming into work instead of spending the first part of their shift trying to track down their keys.

To my own fault, I plugged an ethernet cable into the wrong spot. Keycafe's team was extremely flexible in getting things resolved and very responsive. They also worked well with our IT department to work on getting everything through the firewall. My only semi-complaint would be that this was not a super quick process. Ultimately they resolved all of the issues and sent replacement parts for what needed to be replaced.

As another bonus, Keycafe has added several new features since we have gotten the box. We are now able to assign employee numbers instead of them having to use their phone numbers. We are also able to get users set up to check out keys that do not want to download the app on their phones.

I highly recommend Keycafe and want to say thank you for the excellent customer service follow through in ensuring our system was up and running! They have added additional features that weren't available when we first got our system and I look forward to seeing them advance their systems in the future.

New client to keycafe and their support team and chat function is second to none. Amazing people and links to assist with instructions for setup. All questions quickly answered

Excellent solution with superior support. The support is always there for you if you had any challenge.

I used it for more the 100s check in and check out, easy was to pass on keys 24/7