- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Keycafe has a rating of 4.6 stars from 226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention customer service. Keycafe ranks 15th among Software sites.
We had a guest check out of our condo and not be able to use the lockbox as it was down and key Cafe did not know that it was down. I called as I had another guest checking in same day. They were unable to fix it right away so I had to get my cleaner to meet the guest, which cost me another $100. For her to go back downtown to meet the guest to give them the keys, thank you Key Cafe for crediting my account for $30 however it's still a minor amount considering the inconvenience to myself my guest and my Cleaner but thank you for getting it resolved. The customer service reps were excellent as it was not their fault at all but worked very hard at getting things back up and running and their communication with me was excellent
The first person I spoke with did not understand anything about the situation and handed it off into some waiting list for incorrect action just to get it off their plate asap. That was very disappointing and I had to follow up many times to find out nothing was being done for weeks. The last agents I finally got hold of was amazing, smart, polite, understood the issue thoroughly, and had everything wrapped up within a day. I hope this review does not reflect negatively on that agent.
The live chat assistant was excellent. She helped with all my questions and sent me follow up emails to ensure I am provided with additional details.
Chienpei customer service save me in a very short time, she listen to me carefully and did action so fast, I give her five star review,
Thank you Chienpei
Anthony Carrera was very helpful with getting me set up to use Keycafe and our new Smartbox. The information was clear and he was very friendly when answering my (many) questions.
Some of our keys were impossible to find in the keycafe... But within the time to think about the problem... Okeen Clark-Simonds, your agent, gave us all the support needed.
My customer service representative was so helpful! He not only the person picking up keys all squared away, but also acted as a bilingual translator for us. Above and beyond!
Latoya was extremely helpful! Walked me through the entire process to success resolution!
Thank you!
Cheinpei was very helpful in solving my issue at the dealership. She was able to help me navigate me through what do & problem solve the issue. 5 out of 5
Customer support from KeyCafe is good. I am a new user. Whenever I have problem using the app or the Smartbox, I call the help support line and got the problem resolved.
Key Cafe representative reached out to offer training. Other than our video connection (poor internet) being a bit slow, the entier experience was great.
We had a big issue with some account and Shereka helped very, very good. Showed a lot of patience and finally everything workes as it should work. Thanks Shereka.
The concept of Keycafe is wonderful, but the execution is... truly, truly awful... I went to one of their locations to drop off my keys, then a bin opened up and there was someone else's key in it! I called customer service and they blamed it on user errors, saying that Keycafe did nothing wrong and this 'rarely happens'. Then a week later, they lost my keys. And I've only been using the service for two months! Again, they shamelessly blamed it on 'user errors' and the fact that my guest didn't call them for help and dropped off the keys twice. What kind of guest would want to wait 10 minutes on the phone just to drop off a key? Besides, the system does not even have the capacity to detect if a key has been dropped off or picked up, it simply tells you that your drop-off or pickup is successful even when it's not. I had to waste hours of my time speaking to their customer service, then even more time and hundreds of dollars replacing my key fob and lock. They assume no responsibility in case it affects your next guest's check-in, and will only reimburse you up to $100 ONLY IF they THEMSELVES determine that they were at fault for losing your keys. A simple google search will show you how many other Keycafe users have had similar problems with the service. They recently jacked up the price as well and I absolutely would NOT recommend Keycafe to anyone who cares about security and user experience.
Update: They offered to reimburse up to $100 'purely out of good customer service' as they determined that they were not at fault for the loss of my key. I emailed them the receipts and here is their response. Pure professionalism.
We had multipule key drop offs and we inadvertantily cancelled one of the bookings. With assistance we were able to reset the reservation and access the key that was inside the key cafe
Thanks a lot for this solution easy to use and user friendly!
You also have a very nice customer service!
I had arranged for my nephew to pick up a key. He arrived and there was a problem which was resolved satisfactorily by the customer service agent.
Natalie was extremely patient and professional at sorting out what turned out to be a complicated problem. Five stars
Friendly supporting stuff, instant help whenever I need. The system allows people have more control about the visits.
Alexia was so incredibly helpful!
She was patient, kind, insightful, efficient and a pleasure to work with.
My guest was able to pick up the key without any issue. The help contents could be simplified for everyone to understand how this works.
I have been trying for well over a month to get help and today still nothing! Customer service is a disaster! I regret this purchase!
THEY STOLEN YOUR MONEY FROM YOUR CREDIT CARD, BEWARE also they didn't refund you if you are not satisfied with the service they provide, its incredible, hope no one will use that poor system
We were able to receive immediate assistance using the chat feature. Our chat agent, Chienpei, was professional and knowledgeable. Very satisfied.
Aladen is very helpful and patient with working on the issues I had. Greatly appreciate the customer support he showed me!
Communication over the phone was great. I got navigated through all details and created a booking that i need. Very, very appreciated.
Key Cafe is extremely friendly to use and not complicated at all. All Guests checkout and checkin in keys with no issues. I recommend!
We are currently using the system in 4 locations and over 150 keys and the system works amazingly. The help received when needed is second to none
Gain trust and grow your business with customer reviews.
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe is a key control system used by thousands of businesses worldwide to ensure authorized access to their keys.
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
