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KeycafeReviews 245

4.8

About the Business

Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.


keycafe.com
Founded in 2013
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Keycafe Reviews Summary

KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
Washington
1 review
0 helpful votes
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Wonderful customer service!
December 5, 2022

My customer service representative was so helpful! He not only the person picking up keys all squared away, but also acted as a bilingual translator for us. Above and beyond!

Date of experience: December 5, 2022
Massachusetts
1 review
0 helpful votes
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Review for Natalie
January 4, 2023

Natalie was very professional she spared nothing and exhausted several options until the mater was resolved. We appreciate her stay fast resolve in this matter and one she had ironically similarly handled for us prior to this action. Five Stars. Give her a raise.

Date of experience: December 5, 2022
France
1 review
0 helpful votes
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Super
December 5, 2022

Natalie à été très agréable et à su gérer ma demande

Date of experience: December 5, 2022
France
1 review
0 helpful votes
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Great help!
December 5, 2022

Natalie has been a great help for us as we were facing an issue with our Keycafe device. Fast answers and she took care of the issue as a master technical support agent! Thanks

Date of experience: December 5, 2022
North Carolina
1 review
0 helpful votes
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I have been trying for well over a month to get help and today still nothing! Customer service is a disaster! I regret this purchase!

Date of experience: December 5, 2022
Canada
1 review
0 helpful votes
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Good customer service
December 1, 2022

Dealt with Chienpei for an issue. She kept at it and delivered a nice compromise/result I wasn't expecting.

Date of experience: December 1, 2022
California
1 review
0 helpful votes
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Quick and efficient service
November 29, 2022

My key Cafe door was jammed stuck, I was able to call customer service and the representative was wonderful. She helped troubleshoot the situation and we were able to manually unlock the locker door. Great help!

Date of experience: November 29, 2022
Honduras
1 review
0 helpful votes
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Fast resolution
November 21, 2022

Fob not working due to expired fob, a new one had to be configured

Date of experience: November 21, 2022
New York
1 review
0 helpful votes
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Support and Information
November 21, 2022

Melissa and Hatim were really helpful, providing the information needed in a timely manner. I am disappointed though with the Chat support service. The response was slow, every time I leave the page the chat screen and the support agent disappears and I had to start over multiple times, which was very frustrating.

Date of experience: November 21, 2022
Nebraska
1 review
0 helpful votes
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Amazing service!
November 21, 2022

I am so grateful for the patience and kindness of the Keycafe staff! They absolutely came through for me. I am thrilled with the service I received. I live 2 hours from my Airbnb and am so glad to know they are there for me when an unforeseen emergency happens!

Date of experience: November 21, 2022
Australia
1 review
0 helpful votes
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Fantastic service
November 20, 2022

I had an issue with an improperly returned key and *******@Keycafe was incredibly helpful and attentive - he showed so much care and ended up helping solve the issue. It is a great service and I really appreciated the customer support. Thanks so much

Date of experience: November 20, 2022
Texas
1 review
0 helpful votes
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Excellent customer service
November 19, 2022

Excellent customer service. I was highly satisfied with the customer service agent

Date of experience: November 19, 2022
Florida
1 review
0 helpful votes
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Hatim Saved The Day
November 18, 2022

I an new at using key cafe and locked my apt keys in the boxes. Hatim found a way to help me retrieve them so quickly and easily.

Thank you so so much!

Date of experience: November 18, 2022
France
1 review
0 helpful votes
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Excellent customer service!
November 13, 2022

It is always a pleasure to contact Keycafé's customer service team. They are incredibly helpful and don't stop until they have solved the problem. Their efficiency and helpfulness is one of the main reasons we use Keycafé. Thank you team!

Date of experience: November 13, 2022
Netherlands
1 review
0 helpful votes
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Excellent and patient service from Natalie
November 9, 2022

Natalie was extremely patient and professional at sorting out what turned out to be a complicated problem. Five stars

Date of experience: November 9, 2022
Philippines
1 review
0 helpful votes
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Great Customer Support! 101/100
November 8, 2022

I got on the phone very upset about the issue with our key due to some confusion with the drop off and codes.
Shereka handled my query very calmly and she really know what she's doing.
Very efficient and took time to understand the concern to give a solution to the issue.

Appreciate the work you do and for giving a great customer support.

Date of experience: November 8, 2022
California
1 review
0 helpful votes
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Information on invoicing
November 8, 2022

The support received was very helpful. I had multiple question on the invoicing process and the subscription.

Date of experience: November 8, 2022
New York
1 review
0 helpful votes
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Billing
November 5, 2022

Natalie helped me with a billing question. She was efficient, effective and friendly.

Date of experience: November 5, 2022
France
1 review
0 helpful votes
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Simple & efficient
November 5, 2022

Good experience leaving my keys in a KeyCafe smartbox, their customer support is very quick to answer any questions

Date of experience: November 5, 2022
Canada
1 review
0 helpful votes
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Great service and support with Keycafe
November 1, 2022

Nowadays, it's getting harder and harder to receive great service and technical support from businesses you have dealings with. But not with KeyCafe!
Even if their headquarters are far away from us, they are always available to help us with any inquiry we might have. There is always someone at the other end of the line to answer the phone in real-time and to assist us without any wait. That is one of the many things we greatly appreciate about KeyCafe and their employees. As a used car dealership, we have over 150 stocks in our inventory. Keys need to be organized and quickly accessible. When a major shutdown with our power and internet occured, Keycafe was there to help us troubleshoot our boxes and evaluate the problem. After diagnosis, they sent us a brand new motherboard that arrived quickly after only 2 business days. We are truly happy of the service we have received once again! Thanks to the team and Special Thanks to Hatim who was patient and professional over the phone in the whole troubleshooting process. Good job Guys!

Date of experience: November 1, 2022