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From the business
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
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Alexia was so incredibly helpful!
She was patient, kind, insightful, efficient and a pleasure to work with.
Very easy to connect with. Provide solutions and a wrap up by e-mail that is very helpful.
I've been using this service for years now. I find it very convenient, and should I need any help, they are always on hand to help with their friendly customer service
I will continue to use them for my Airbnb bookings for flexible check ins in the future :)
In my busy day it's very helpful to receive a prompt, personal reply to an inquiry and Hazle was terrific at accommodating both of my requests. Thanks again!
Support reached out to ensure I still had my keys and confirmed if I was just testing.
I am very dissatisfied with all prior "customer service" or lack thereof before my interaction with Chienpei yesterday. Chienpei was the first agent to actually listen to our problem and support us. I am very happy with their support Soley.
We have been struggling with our key Cafe for over 6 weeks and it's made the unit unusable for us, which in turn has created a lot of unnecessary stress for myself and my team. I had to continually follow up to find out why no one had reached out to us to help. Repeatedly asking for the same type of detailed information, with no follow up after or any sort of resolution. The most frustrating part is that this was very simply a user error that had somehow worked for us for months prior, and then suddenly not. Only when we had to use the box more frequently during our business period did we encounter these issues, to which the customer service team did an incredibly poor job assisting us.
Efficace, rapide et à l'écoute
L'appel de ce jour et celui de la semaine dernière avec Dimitri ont permis une résolution efficace de la demande
Hopefully I didn't spell the name wrong if I did I'm sorry. Nekisha was fantastic. She was super sweet and very nice. Her tone was soft and kind throughout my 2 I interactions with her. I would hope to her her to assist me in the near future. Everyone else I have dealt with also was good. But she was super understanding and was able to help me. Fantastic
Hi,
My guest could not get access to the keys at the box location. She couldn't access her email to retreive the code. Chienpei stayed on the line/chat with me until we figured it out. She made an anxious moment a lot smoother than I imagined.
Best customer service I've had in a while.
Merci beaucoup!
Yves
A bit tricky in the beginning to get it set up, but after that, it's been great.
The first person I spoke with did not understand anything about the situation and handed it off into some waiting list for incorrect action just to get it off their plate asap. That was very disappointing and I had to follow up many times to find out nothing was being done for weeks.
The last agents I finally got hold of was amazing, smart, polite, understood the issue thoroughly, and had everything wrapped up within a day. I hope this review does not reflect negatively on that agent.
We were able to receive immediate assistance using the chat feature. Our chat agent, Chienpei, was professional and knowledgeable. Very satisfied.
Amazing customer service, friendly and knowledgeable
A representative is a refreshing view on customer service. She's kind, polite and professional. She was very easy to talk to and patient enough to work me through my issues. Five stars, and I hope to have her assist me again, if need be.
I had a crazy situation happen. Keys left in the the first open slot… My Rep Nikesha was super helpful and resolved my issue after 1 hour on the phone trying everything…
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with Keycafe. We recognize the importance of efficient and consistent customer support and apologize for the inconvenience and frustration you and your team experienced.
We commend Chienpei for her dedication and are glad to hear that she could provide the assistance you required. We're taking your feedback seriously and will be addressing the concerns you've raised to improve our service.
Thank you for your patience and for allowing us the opportunity to make this right. We are committed to ensuring this does not recur and appreciate your trust in Keycafe.