KeycafeReviews 252

A representative is a refreshing view on customer service. She's kind, polite and professional. She was very easy to talk to and patient enough to work me through my issues. Five stars, and I hope to have her assist me again, if need be.

I had a crazy situation happen. Keys left in the the first open slot… My Rep Nikesha was super helpful and resolved my issue after 1 hour on the phone trying everything…

My guest was able to pick up the key without any issue. The help contents could be simplified for everyone to understand how this works.

Chienpei customer service save me in a very short time, she listen to me carefully and did action so fast, I give her five star review,
Thank you Chienpei

I had concerns regarding my account at Keycafe. Their representative calmly addressed my concern and even provided an appropriate solution. Thank you for your great service.

As a first time user, I opened a box to check out a key then put the key back and closed the box; not realizing that needed the key fob to mark the key as returned. I contacted customer support and, despite my lack of knowledge, Chienpei helped me to get the key back out of the box and returned properly. She was calm, profession, and clear.

I'm very satisfied with their quick responses to my questions as a first time user. They are really helpful.
But the Keycafe itself need improvement. The onsite screen is too small and too low for elderly and people with back pain.
May suit Airbnb user but not for all realtors.

Very helpful all the time, and patient
Everyone I talk to are very professional
Highly recommend this service to anyone if they need it.

Cheinpei was very helpful in solving my issue at the dealership. She was able to help me navigate me through what do & problem solve the issue. 5 out of 5

Chienpei helped us reprogram our key cafe. She was knowledgeable, patient and articulate. I thought customer service left when covid arrived but it still clearly exists. I wish I had more people like her on the Dauntless team.

The box did not open. I was very annoyed. Help desk answered promptly and could quickly solve the problem. I was really grateful for the amiability and the efficiency of the help, Mishanga Miller. But it is a pity the box looks old and does not open reliably.

Keycafe's customer support is the best. Always competent, courteous, quick.

Representative was very helpful and courteous throughout the whole experience and helped me solve the issue

The problem was sorted out fairly quickly with good service.

We are currently using the system in 4 locations and over 150 keys and the system works amazingly. The help received when needed is second to none

I found the instructions for just about every aspect of using the service a bit confusing, but each customer service agent that assisted me was incredibly helpful and understanding.

I love the piece of mind I have storing my keys with Keycafe, and when I accidentally left one of my keys in the box Keycafe support helped me get those keys back in my hands within a half hour. They were so easy to work with and were a lifesaver!

All of my questions were answered. The representative I spoke to was very knowledgeable and kind. I rarely get service of this great quality and feel very comfortable and confident in contacting support moving forward. I truly felt supported.

Thank you Chienpei!

The Keycafe has been a great improvement for our organization. Although a small fleet of vehicles, extremely important to have organization and accountability. The hardware is built strong and the support team is excellent. They have walked us through the process from start to almost finished. Our employees have enjoyed the ease of use and the accountability.

I spoke with Champagne today. She is an asset to your company. I received an email about some changes I didn't make to my account. She promptly made the necessary changes to the account. She is very efficient and kind to customers.

Thank you