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Keycafe has a rating of 4.6 stars from 226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention customer service. Keycafe ranks 15th among Software sites.
We had a guest check out of our condo and not be able to use the lockbox as it was down and key Cafe did not know that it was down. I called as I had another guest checking in same day. They were unable to fix it right away so I had to get my cleaner to meet the guest, which cost me another $100. For her to go back downtown to meet the guest to give them the keys, thank you Key Cafe for crediting my account for $30 however it's still a minor amount considering the inconvenience to myself my guest and my Cleaner but thank you for getting it resolved. The customer service reps were excellent as it was not their fault at all but worked very hard at getting things back up and running and their communication with me was excellent
The first person I spoke with did not understand anything about the situation and handed it off into some waiting list for incorrect action just to get it off their plate asap. That was very disappointing and I had to follow up many times to find out nothing was being done for weeks. The last agents I finally got hold of was amazing, smart, polite, understood the issue thoroughly, and had everything wrapped up within a day. I hope this review does not reflect negatively on that agent.
Keycafe has been great so far! Most of the time the costumer service is great whenever I call or chat through the website.
A few situations where I was disappointed how Keycafe handled it were once when the guest when dropping off the key misplaced it into the wrong keybox. Not sure how that happened but regardless Keycafe at first they attended my need, but as soon as they saw that it wasn't possible through the phone or chat then they proceeded to say they will send a technician to the site. I was waiting all day at the site for the technician and no one showed up to do the inventory of the keys as they had mentioned they will do. When I mentioned that to the person on the phone they just lied and said the person shows up early and that it takes the very little time etc., while I was there all day from very early in the morning and also the concierge told me no one showed up as they have to register with them to do the work on the keyboxes. Very disappointing that Keycafe would handle that so irresponsibly and just lie about the whole thing about sending a technician to the site. At the end the key was lost and I had to send for a replacement in a rush as I was having another guest arriving that afternoon. Keycafe mentioned they will keep looking for it, but I heard nothing else from them ever again regarding that.
Another situation that happened was when another guest was trying for 20 min to drop off the key without succeeding, when scanning the keycafe fob there was an error in the screen that seemed to be something wrong with the system. She eventually had to leave the key with the concierge which is something that should not happen. The concierge mentioned that the system has been failing and that she wasn't the only guest dealing with this problem.
I had a great experience. The individual was very helpful, much appreciated.
Love that I don't have to depend on building staff to manage my keys
Excellent (Syed) Sayeed ws very helpful and very patiant so we resolved this issue, thank you.
Once I got through the initial setup the process worked seamlessly
Very kind, understanding, and professional person. She answered all my questions.
Excellent, very good! Thank you for your service! Thank you for your help and support!
Thorough, pleasant and helpful! Communication was very good
Really appreciate the time the agent spent helping us
Amazing customer service and able to answer all questions to my satisfaction.
Good and easy to use the key drop and pick up. Service center very efficient and helpful.
My issue was handled quickly and effectively via chat and email.
A bit tricky in the beginning to get it set up, but after that, it's been great.
Very good customer service. They resolve my problem very fast.
Fob not working due to expired fob, a new one had to be configured
Good localisation of the box, professional, very good consumer service
The staff were very helpful! They were able to fix the problem right away.
The program is quite pricey but the system is easy to use and the support was excellent.
Excellent customer service. I was highly satisfied with the customer service agent
Appreciate their absolute professionalism.Very quick in their response.
Gain trust and grow your business with customer reviews.
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe is a key control system used by thousands of businesses worldwide to ensure authorized access to their keys.
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
