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From the business
Keycafe is a key management system design to track and manage keys for business. Using a connected smart key locker system along with a very intelligent, easy-to-use app, Keycafe enables business to manage access to their keys in real-time. Instantly add or revoke access, track who picks up or drops off keys, when and where. Full audit history of any fleet of keys. Working with a diverse range of industries, Keycafe has multiple different workflows to handle most key management scenarios. Industries supported include fleet vehicle management, auto dealerships, hotels, facilities, construction, trucking companies and much more.
Keycafe Reviews Summary
KeyCafe has garnered a generally positive reputation, particularly for its responsive and helpful customer service team. Customers frequently commend the support staff for their professionalism, patience, and efficiency in resolving issues, contributing to a high level of satisfaction. However, some concerns arise regarding service fees, such as key pick-up charges, which have deterred potential users. Additionally, there are suggestions for improvements in the user interface and setup process, particularly for less tech-savvy individuals. Overall, while customer service is a notable strength, addressing pricing and usability could enhance the overall customer experience.
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My housekeeper made a mistake leaving a key into a box after selecting « take off keys », so the key hasn't be registered but Nathalie (who I chatted with) found the key and opened me the good box. Thank you so much!
Lockboxes are of poor quality and break often (example: cheap spring mechanism, cheap plastic), the software UI/UX needs to be greatly improved to avoid having users make mistakes at the terminal, sometimes there are some serious software bugs that result in keys becoming lost/orphaned in the system (happens to my keys at least a few times a year, and it's not user error), when you buy an annual membership but don't use the lockbox regularly throughout the month you get force downgraded to a lower crappier subscription plan (not cool)
Jesus was very kind, and helped me to resolve my problem
Key Cafe is extremely friendly to use and not complicated at all. All Guests checkout and checkin in keys with no issues. I recommend!
My recent interaction with Chienpei was effective and enlightening.
This type of service is not easy given all the constantly moving parts.
Chienpei herself to be knowledgeable, insightful and most of all helpful.
I had a problem with the keys drop twice in an hour (partly my fault but I didn't find the process super straightforward). However, it was very easy to reach the customer service and their kindness and efficiency was really top! Thank you!
Any time we have had any issue with Keycafe the support team are quick on hand to assist or point us in the right direction. So glad we moved to this system
I had arranged for my nephew to pick up a key. He arrived and there was a problem which was resolved satisfactorily by the customer service agent.
Great customer service. Very kind, patient and good communication overall
Thanks a lot for this solution easy to use and user friendly!
You also have a very nice customer service!
I had a question about switching our Keycafe site to another location. I got a prompt and clear answer.
KeyCafe members are friendly, patient and helpful. I am pleased with their efficient service.
Very efficient great support, very carefully and fast
Just starting out with an air BnB business and this system will help me a lot.
Great experience using KeyCafe. Customer service is responsive and professional.
Highly recommend.
Friendly supporting stuff, instant help whenever I need. The system allows people have more control about the visits.
We had multipule key drop offs and we inadvertantily cancelled one of the bookings. With assistance we were able to reset the reservation and access the key that was inside the key cafe
Customer support from KeyCafe is good. I am a new user. Whenever I have problem using the app or the Smartbox, I call the help support line and got the problem resolved.
In addition to the convenience and everything else you get.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members