Overview
The Keyless Locks Store has a rating of 3.9 stars from 338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery and great product. The Keyless Locks Store ranks 1st among Home Security sites.
Instant Feedback
Customer service is bar none. The person who helped me (Sarah) went above and beyond to help me and answer my questions, and gave me some very helpful tips as well. Also, the Lockey products are amongst the best.
I have ordered from this site twice. Both times the items arrived on time and as described. The 2nd time there was an overcharge due to PayPal issues. I contacted customer service and they credited me back the next day.
I am very pleased with the first order I made from these folks. The lady I talked to was very courteous and was very knowledgeable about the products. When I made my order, I was concerned about the shipping charges and had left a statement on the order form about it, thinking that it probably would not go anywhere, because I've done this before in the past with other orders made to various other internet vendors. But to my surprise, that same lady called me back wanting to rectify what I wrote on the notes column. After she explained the reason behind the shipment charges, it made since to me. I really like the service these folks provide. I received my order in just a couple of days and it was just what I needed to complete my repair. I will not hesitate to order from these folks again. Thanks folks... job well done.
Thanks for the review, Jay. Great to hear you are happy and all is well.
The piece I ordered did not come ready to install, there was some slight modification I needed to do to make the latch handle fit in the steel box. Luckily I have the means to do so, but not everyone might. Also, the screws supplied with the steel box were the wrong thread pitch. Specifically, they were the kind of screws that go into a wooden door, not the steel lock box. I had to get new screws from the hardware store to make everything work right. Good product, but some assembly still required (more than advertised).
We purchased the wifi lock and needed to return the item due to a problem on our end. It's nice to deal with a company that actually answers their phone and not get a pre recorded message. The Keyless Lock Store is a great company to do business with. Fully recommend! Wonderful customer service!
Very helpful people, and a good quality product delivered right on time- if you are fairly handy, it's not a bad do it yourself job- if not, you should have someone (carpenter) do the job. My opinion is that the better the quality of your sliding door, the easier it is to install. I have a cheap vinyl door that made the installation a little more difficult.
Fits my door just fine with the thick door extension kit. Happy with the result. Because my shed door was not made for such a lock, it took a bit to make it fit, but now that it is on it works like a charm. Glad I found this lock online.
You guys were so helpful with my purchase, going so far as to place the order for me because I was rushed. Not only did you answer all my many questions, you were patient and pleasant! Definitely reccomend buying locks from you!
I placed my order for standard delivery, customer service made three attempts to contact me to inform me that 1) I had entered the wrong country (key error on my part) and 2) that once corrected I was eligible for USPS priority shipping and no charge. My lock arrived in three days. I would highly recommend, KeylessEntryLocks.com was a model of service and efficiency.
Rick D.
That's a great review! Thanks for taking the time to put in the details. It really helps other customers before they order.
Also, glad to hear you are pleased with our service. We aim to please!
I was very impressed with the customer service provided from them. I received a call inquiring about my order. It turns out I didn't choose the best lock for the job, Sadie was very helpful choosing another lock to best suit the job. I highly recommend this company for all of your lock needs.
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- Countryside, IL, United States
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Business History
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review! So glad to hear you are happy... that's our goal!:-)