Kia Motors Finance

I am like many other people during this pandemic, suffering from losing my job. I called and asked for a 1 month forbearance and was told no! My account did not qualify, I explained that I lost my job shortly after purchasing the car and since I hadn't made 6 payments there was nothing they would do to help me out! All other companies I have asked for forbearance has honored it with no questions asked or feeling like I had to pull teeth for the help. I WILL NEVER BUY ANOTHER KIA VEHICLE AGAIN!

I do not normally write a review, but this is completely unacceptable. My 2017 car was totaled in a minor finder bender in November. It took until January to get the insurance company to pay for the car. Gap would not do anything until that had happened. Today is April 3rd, 2020, and the gap insurance policy that i received when I purchased the car from Kia, still say they haven't received one small document from Kia. I was told I had to continue making payments on the car until it was paid off and it has been almost 6 months of dealing with this since I was rear ended. They definitely have made this process as complicated as possible. All I can do is keep calling Kia Customer Service to send the document. They say the request has to go thru them to their Total Loss Department who then handles the request. Going in circles for months and it feels like they don't care! My wife absolutely loved her car and we couldn't afford to get a new one until this one is paid off. So, someone else totaled my car and I don't have a car for six months! After this, I will NOT be buying my wife another Kia.

Was doing fine with Kia Finance until I was charged twice during the holiday season.

I was under false pretense (info I received from a Kia Finance representative... made her confirm TWICE over a recorded line) that my automatic payment wouldn't activate if I paid off a few day prior.

I overpay my bill, as a result, my monthly payments go down. December rolls around, and to save some money for gifts, I paid the minimum payment required.

Not only did the auto-payment take effect, it left my account in the red... ON Christmas week! My birthday is also 12/30. So I had no money to travel to see my family, no money to go out for my birthday if I wanted to, all because misinformation I received. I immediately called Kia Finance, in which they gave me 2 fax lines to submit my bank statement. So on top of everything else, I was forced to spent the last of my petty cash on faxing my information.

It has been 3 weeks and 3 days. I have been contacting Kia Finance ever since and they STILL haven't processed a refund check. I have spoken to supervisors and I still get nowhere. They may as well just kept my payment since another one is due next week.

Unprofessional as far as ethics and sympathy is concerned.

I vow to write a negative review on all review websites every day I do not receive my refund.

I purchased my KIA from Hawkinson Kia several years ago hence why I'm still paying for it. I was in a desperate situation and lack of knowledge so I purchased an overpriced vehicle and was financed through Kia Finance company. From the beginning their customer service left much to be desired but why I am truly so DISGUSTING with this company is because the world is slowly reopening they think their customers have miraculously returned to work or have income! I called after emailing twice to get a deferred payment the representative said the program is over today. I said ok Im calling today! They went on to say the deferment program is over we're not doing anything else. I said there's nothing in place for customer who through no fault of there own lost their job and everyone knows how horrible getting unemployment benefits has been in Illinois give me a break. There response was well we've been deferring since March so its not our fault. I just hung up. I pray I can somehow get the money to pay this vehicle off so I will NEVER again have to deal with KIA FINANCE. I'm a strong believer in watch how you treat others. They're driven by nothing but greed. I hope the government doesn't assist in bailing them out. Then they'd know how it feels.

Have tried for 3 months to get copy of title to get plates from out of state. Have faxed everything they need but still NO ACTION! Called for 3 months an always told its in the works. Finally called in Aug an now say they have nothing on it! Jow hard is it to change last name, due to divorce an get copy mailed to me an BMV? TOTAL CRAPPY SERVICE an ready to trade car so can get done! On fixed income so can only do 1 time a month. Sick of having to pau $18 for temporary when others dont do there job! TOTALLY UNACCEPTABLE AN HAVE NO WAY TO CONTACT since no one at customer service if truthful! How bout I dont pay till j do simple job for me? RIDICULOUS an do not want to get pulled over due to your stupidity! Going to dealership tomorrow an better get help cause will NOT TELL ANYONE to buy Kia since no one seems to b able to do SIMPLE task! Really give no stars cause worse ever seen!

I've only written reviews if I felt something wasn't right! Today I had an anxiety attack trying to get my car into good standing, Customer care Literally lied to me about making payment And agreeing to work with me to get caught up, I give Kia motors my RENT money After they agreeing to work with me they stated could you make more payments ( l literally started crying) because it's hard for me I couldn't believe they lied to me, they asked if I could call family members I told them that's who helped me come up With half I can't keep asking them, I haven't been being in the same amount of money I did before Covid. That really pissed me off because, you can only get one payment agreement and they clearly don't give a damn about a pandemic! If you don't follow up with them about agreements you will end up like me. I really hate I have a car with them

1 Star, because -5 is not an option. I bought a KIA 3 months ago in Indiana as a Texas Resident. Because I still had an Indiana license (I am military) the dealership would not title or tax my car in Texas. I paid the extra. 25% in taxes to Indiana. But have been unable to plate my vehicle. The Texas Vehicle tax office requires the title to be sent. I am now on day 40 trying to have KIA release my title to no avail. I have called, emailed, filled out on line forms (3x). No help. So today I called in, again. Apparently they have not processed my payment that was due yesterday. (I have the bank tracking confirmation). So when I tried calling customer support some asshat in collections is demanding payment. Several times explaining it was sent, I see the tracking, he does not care and refuses to connect me with the title department until I make another payment with him. I demand a supervisor, he refuses. I start to get heated and demand an "Fing supervisor". He threatens to hang up on me if I use profanity. I explain that I am the customer, and that KIA has been awful and I want to speak with a supervisor. "Luis" refuses again, and I about lost it. I ended the call with no resolution.
I would gladly pay an extra 2% interest with another bank that cares about its customers.

I decided to help someone pay a downpayment for a 2019 Kia Sorrento, thinking it'd be the right idea and right time. I even helped them receive a better financing rate, only to be ridiculed about my current part-time job while doing so. Yes, I know, my mistake to co-own a vehicle with a complete "B" word.

To make the story short now, the finance rep. Who we dealt with (name really irrelevant in the sense of the very real story and the point of the story) came back to us and said he does not know who will be financing us. At first, that caused an alarm and I asked if caller ID would be available and they said it should. The call did come, and of course no calller ID. And, the name of the financial institution was not Kia Finance or whatever it is supposed to be - apparently Kia financed us.

And to conclude, the owners of the both Jenkins Kia and Kia Finance have no responsibility to improve their image or customer service. So I totally agree with all the bad reviews here. In fact, I would go so far as to say the co-owner of the Kia Sorrento is also a legal con artist and engineered the con with the dealership and the finance department. How convenient, the one with a better credit score and better character ends up paying for a vehicle that he does not even drive.

For the record before you read this I have been a Kia Finance customer for almost 3 years, great credit, and never missed a payment.

My 2015 Kia Forte was totaled in an accident that wasn't my fault over a month ago. I still can't get my account paid off because My insurance is waiting on paperwork from Kia that has been requested FOUR times over the last month so they can send the check. Every time me and the insurance call we get different excuses that the request was cancelled, it will go out tomorrow, it's been sent, and after all that I get told it hasn't been sent because they need paperwork from the insurance that was sent weeks ago. An absolute nightmare dealing with them. Say they can only send faxes, no email, and they take 7 days to go out. Ask to talk to a manager and they just cut you off and try to rush you off the phone. Talk to that persons manager and I explain things to her and she just says NOTHING at all. I finish talking and it's just a long 45 seconds of silence until I say something.
They have told me I will still have to make a payment this month and likely next month until they receive the check and the difference from the gap insurance which takes 21 business days to close a claim. Oh and they can't start working on that claim because they need a copy of the check which can't be sent until Kia decides to send letter of guarantee to my insurance.

They had no sympathy for my situation or the fact that I have to start making payments on my new car. No sense of urgency to try and resolve the issues. All they care about is getting their money.

Can't wait to get rid of this car and never use Kia again. Had my account on auto pay which worked fine every month until one month it randomly didn't hit my account. I waited two days and decided to make a manual payment assuming auto pay had somehow been deactivated. Then of course, the next day, auto pay hits and I'm charged double for the month. I call Kia and a supervisor suggested I call my bank and do a stop payment. I did that and my bank said they would have to do a stop payment on both. So I did that and then logged back on to try and make another manual payment. My account was locked and the only way to make a payment was to call in and pay a fee for a person to take my payment over the phone. I refused to do that and sent in a check. They claim to have never gotten the check. I called relentlessly to talk to a supervisor who might be able to help me resolve this issue so I could put my account back on auto pay. 3 months go by and no supervisor was ever available or ever called me and the brain dead droids they have taking payments couldn't seem to comprehend my issue and certainly could not help me. I've had numerous people talk to me in a condescending way, hang up on me, get a straight up attitude with me. My credit is affected, I have all these fees, and this all started with their $#*!ty system and advice. I have spent months trying to resolve. I hate them so much. Just a club of clowns.

KMF is the epitome of deception, and king of shady business tactics. The manufacturing division has much to be proud of; but they need to jettison their finance arm and quickly. Two months before lease end, KMF after years of recognition on line of my checking account decided to not process my profile online payments (after a stellar payment history spanning 3 vehicles since 2010) in order to rack up superimposed late fees and transaction charges through their SpeedPay and Western Union surrogates. They have ZERO integrity and have willfully ruined my excellent FICO and good credit scores, while ripping me off. Seriously considering starting a class action lawsuit! TRUTH IS THEY DESERVE LESS THAN ZERO STARS!

I have always paid all my bills on time, and as well my Kia payments, however since COVID Kia has not mailed or emailed any statements, although i was on auto-pay, however, last month payment was not set up and I missed it during COVID, spoke to Kia, and they would not wanna remove it, now after returning my car, I was waiting to get my final statement, but never got them, so I kept on calling them, didn't wanna get another late payment report, they promised to mail or email, however, I still have not gotten any final statement, only an alert of a late payment again from Kia Motor, that was it, never again use KIA, stay away, and I did send a letter to Kia asking to change the late payment report, they refused to change it, bad habit, bad customers service, STAY AWAY FROM KIA.

My experience is similar to that of others that have commented here. I did a lease buyout six weeks ago and they took my money on that day and I was told i would receive my title in 7-10 days. The title never came and i have called twice since and the agent tells ne that the title will be sent out the next day and evidently could not care less about the situation. The supervisors are utterly unhelful and bizarrely rude as if it is me that is the wrong. On what of the calls, when the agent was putting me through to her supervisor, I heard her calling me a f**ing a***ole when she was explaining the situation to him. The supervisor simply denied that it ever happened and did exactly nothing to help the situation, refusing to tell me how I would go about ecalating the situation.

They have my money and despite telling me that they are sending it, won't give me the document that proves that i own the car. There must be some legal recourse here as this is downright dodgy that so many people have had the same experience.

My husband and son leased a car from KIA 4 years ago. We bought out the lease. KIA said they sent the Title to PNC. PNC never got it. THAT WAS A YEAR AGO! We have been trying to get KIA to send a lean release for a YEAR so we can get a copy of the title. FOR A YEAR! The registration is now dead and has been dead for 4 months, because my son moved and needs to register the car in a new state and he can't without a copy of the title! THEY ARE THE MOST UNPROFESSSIONAL BUSINESS EVER!

I leased a Kia Soul from Jim Butler in Chesterfield MO, When the three lease was up in July of 2020 I decided to buy a Dodge van. I promptly returned the car after I had the car professionally cleaned. I returned the car in mint condition. I was billed within two or three weeks after turning in the car for the final amount. I was later sent a bill for $2800 because of over miles and a $400,00 turn in fee. I was also charged another $65.00 for wear and tear. I felt like I was nickel and dimed, but I went ahead and paid everything off as that was marked the final amount due. I thought I was finally done with the charges for this vehicle since I paid the final amount marked due in Sept 2020. Today 12/14/20 I received a bill from Kia for another $246,33 for taxes on the car from 1/1/20 to 12/31/20, When this car was turned in I was never told about any taxes that would be due in December, especially on a car that I have not had since the middle of July. I called Kia today and spoke with one of their customer service representatives who basically said they paid the taxes and now I owe them $246.33. So in addition to what I already paid them in September on a bill that was marked final amount due, now they are telling me I owe them an additional $246.33 of which there was no mention of this when the car was turned in and when I paid the final bill. I feel like I was totally taken advantage of and ripped off. Customer service was no help in this matter!

I moved from Ct to SC back on September 3 and have now been trying for over three months to obtain a copy of the Title and a limited power of Attorney so I can register the 2019 Kia Sportage. I have called over a dozen time and emailed over 6 times. I have been told I needed their permission to move, lied to that they mailed the 2 documents directly to SCDMV and had a so-called supervisor lie to me saying they mailed the documents to my home that was over 10 days ago and still no TITLE or POA. It is beyond belief that this company can be allowed to operate with this degree of stupidity and I can't believe that the different State DMV; s allow this to happen. I will now have to pay a penality because the vehicle was not registered within 60 days of moving to SC. I will file a complaint with the two DMV's(Ct & SC) for all the good it will do. I have bought over 5 new Kia"s but will NEVER EVER buy another one after this experience!

This is the worst financial company ever. 1 person says account current then they repo your car. Every review on line is exactly the same issues with my car and the car I have with my granddaughters car. WHICH BY THE WAY THEY SAID I DIDNT HAVE AN ACCOUNT THERE. BUT REPO'D MY NON CAR..

Was charged a maint. Agreement on purchased 2020 Telluride after declining. 9/27/19 Bev Smith Kia sent the refund to KIA Financing not me, by this time I refinanced the vehicle.On 10/1 check posted on Kia Finance acct, 10/7 it was cashed by KIA Finance, told by KIA finance on 10/28 I'll receive my refund in 30 days, on 12/2 I was told 5-7 days, on 12/13 told 2-3 weeks, on 1/6/2020 told they have to send another email reminder to payment processing.Won't cc me on email or give me phone number to payment processing department. What a bunch of Sh1t, don't finance with these liars.