Kia Finance has been a nightmare. "customer service" hangs up after you've waited hours on hold, days in a row. When they finally answer and don't initially hang-up, they transfer your calls to 5 different departments then hang up again, but not before you answer the same questions you answered with the last 4 representatives and not before you give a run down of what you're calling about just like you did with the last 4 reps, only to be told they can't answer the question you didn'task.
They DO NOT listen to your needs, even after you repeat them 5 different ways. They refuse to actually hear what you're saying.
Their site won't allow me to make payments on my 2 Kias after I've been leasing & making payments online for 8-yrs. Instead of attempting to correct the issue they charge me $7 × 2 to make phone payments. Now I have to do it again this month bc their online payment feature is not working for me still. There is no person you can talk to that doesn't have a super thick accent that is very difficult to understand when the connection is always fuzzy due to what I assume is because they transferr their calls to another country. Fuzzy connection or thick accent, pick one, not both because both make accomplishing anything nearly impossible.
At one point they falsley claimed I didn't make my final payments on my first leased Kia's but the cars were traded in one month early so no there were no payments due on those cars. The false claim prevented me from buying a house that year, literally. No preapproval until the mark was removed from my credit. It took me a year to get it off credit with VERY little help from Kia Finance. A year of fighting. All that time and energy towards something that never was. No apology no compensation. Nothing but headaches.
Another time they charged me a dollar more per payment than agreed upon with the dealership but they did it at a time that was last minute and I couldn't do anything about it unless I wanted to be without a leased car until it got solved.
The last two payments I made over the phone I had extra fees listed...I had to pay $24 extra, per car, but no one could tell why but they could tell me that if I didn't make payment in full, mystery fees included, my accounts would be considered past due & reported.
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Kia Motors Finance Reviews Summary
Kia Motors Finance has a rating of 1.3 stars from 298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kia Motors Finance most frequently mention customer service, auto pay and business days. Kia Motors Finance ranks 341st among Loans sites.
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I paid bought out my lease in February. I waited 30 days to get my title and nothing came. I contacted them and they said they mailed it, then I needed to call DMV. I kept calling Kia. They said they needed an odometer statement. I sent this numerous times, still no title. Then, they said I owed taxes on my vehicle. I sent a check for taxes which wasn't cashed. I went to update my registration on another vehicle and they said my car is still titled under Kia finance so I think they are purposefully holding my title to get extra money. If I send another check they will cash both of them and pocket the extra. My car was paid off in February and still titled to Kia in October. I am filing a complaint with the attorney general and I really hope someone files a class action. It would have been better financed because a bank wouldn't even be able to repo it without it titled
I had a name change. KMF said I had to send them my divorce decree to prove my right to change back to my maiden name. I was not happy about sending such sensitive documents through the mail to a financial institute I knew nothing about. After 3 weeks and still no name change I called them and they claimed they never got the papers. I put a return address on the envelope and they papers were never returned to me. I told them they needed to find them and they refused. I called several times telling them to find my papers. Finally, I talked to someone who suggested I fax them. I did that and they still claimed not to get them. I talked to the fax company I sent them to and they said they were sent. The fax company offered to send them again and KMF still said they didn't get them. They refused to look. Every time I talked to them they were rude, inconsiderate, lazy and obstinate! The man I dealt with most of the time got big satisfaction out of being an $#*!. That was 3 years ago and it is still not changed. I have gone to Metro Kia Madison where I bought the Kia and they will not do anything to help. I WILL NEVER BUY A KIA AGAIN! I only bought the Kia because it was an interest-free loan.
Never finance with Kia Motor Finance. Very dishonest and deceptive practices. Will tell you payoff amount then change this amount making it difficult to complete payoff.
Insurance company has called numerous time to pay totaled car off. KMF refuses to accept the payoff until okay is given from the buyer. IT has been given! I currently have another loan with KMF and will be looking for another vehicle this weekend. Dealing with them on top of doctors appointments is just added stress to an an already stressful situation. The customer service reps are rude and disrespectful to customers. Never again will I purchase a KIA!
They talked me into Leasing a car. Don't do it.! They will charge you for every little ding and extra miles and if you do not buy or lease another car from them you will also pay! Never again will I deal with this outfit.
Upon lease return they want almost 3500. Dollars. Don't fall into this money pit!
This will be the last time I own a Kia vehicle period, or at least through these idiots. I can't even make a simple payment without having to pay an $7.95 processing fee because of 1 laps OVER 1-2 months ago. Can't even make a payment through the automated system without having to pay $3.95 I'M DONE WITH THIS
If you finance your Kia through this company you should say a quick prayer that you never are owed money by them, because you won't get it. I traded in my Sorento over 3 months ago and had $6k in equity that I am owed. Every time I call customer service I am told the payment processing department has my request but don't know when the check will be processed. Nobody there has their information straight, they are not helpful at all and I am at the point where I think my only choice is to pursue legal action. Stay away from this joke of a company.
Unhappy with service I received RE: payoff. Said total owed 232.04 Paid that then got late notice saying I owed more but was unable to see online or on phone I was told I couldnt see because my contract was up. Then they charged me an $8.00 fee as I paid it on phone? If I couldnt pay online why be penalized for paying on phone And why not put right total that was owed Very disappointed This will be my last Kia
The actual lease was a piece of cake to get. When it was up I leased another car from them. The service dept is a total lying scam, the manager is a lying manipulator and they truly personify what people think of in terms of slimy car sales. I decided to buy the second car at the end of my lease and it has been a frustrating, disappointing series of lies, circles, ridiculous fees and $3000 more than the buy out price on my contract. The finance manager even lied to my bank. I used to tell everyone to go there and two of my friends ended up buying their cars there. I NEVER will recommend this dealer (Phil Smith Kia In Pompano, FL) again and I will be sure to tell everyone about their condescension and dishonesty. What ever happened to honesty and doing the right thing!?
I feel like we were lied to and just told what we wanted to hear! I dont recommend anyone to Kia, Hyundai is way better and they mean what they say! I'll be pulling out of my lease
They took our payment out twice, which then made our mortgage check bounce. They told us they would reimburse us for the late fee. A few months later were 10 days late on our payment and they called after we made our payment saying we owed them $6.00. Funny we never received the $50.00 late fee for our bounced check to our mortgage company but you made me pay you $6.00. My car can't be paid off quick enough. What a joke.
You approved my poor daughter for a loan she can not possibly afford--The payment is 40% of her monthly paycheck
She says she told them her income and was told she was approved. When I called and asked for copy of loan application I was told it would take 48 hours and all they sent was loan--not application showing what they used as her income. I wonder if they falsified the application?
I have been trying so hard for more than a year to get the property taxes department by fax and mail it has been a huge headache. Customer service suppose to help customers, but they can't reach this department either or get an answer for us from them. Stamford Ct keep every year charging us for taxes, and the car is in TX. Stamford city tax department services can't get any information from us, because it's a lease, so all we are trying is to send the documents to kia to resend to Stamford and get the money back. Please help! It's almost $900 the car has been in TX since August 2017
Kia Motors Finance must train its employees to make things up out of thin air. I was told the title was put in the mail the day after my car was paid off. When it didn't arrive within the time frame given, I called back and was told that was a mistake. It wouldn't be mailed until 10 days after it was paid off. That date came and went. I called back and was told it would go out 3 days later. That date came and went. Then I was told it was Fedexed the day after however they could not give me a tracking number and that I should call back 3 days later to get one. When asked each time I called for a call back to get the details on when and how it was sent, I repeatedly was told that no one could call me back. One manager said they would call me back and never did. I have spoken with 5 different managers and at least as many regular employees. They will not send anything in writing nor will they call back. At one point I had a regulatory agency in NJ do a conference call with Kia Motors Finance. We were disconnected and did not receive a call back. In the era of Trump, the "truth" is the lie of convenience for that minute. To date I have not received the title nor have any way of knowing for certain if it was ever sent.
They suck. Nothing more to say, amazing products sucky service. Kia finance motor sucks, the folks at the dealership suck more. They are incompetent
I enrolled into Auto Pay and canceled it due to a change of pay with my job. I tried to re-enroll and they suspended my account for 90 $#*!ing days.
SOOOOO the company THINKS it is smart for not letting people pay their online account. They rather have you pay via phone and CHARGE you an extra 10.00 for paying over the phone. This is a joke of a company, let alone a scam.
Kia Finance is horrible. Has ruined my credit score. They do not cooperate with their dealers nationwide. Avoid leasing any Kia from this company, they are corrupt and currently under investigation by department of commerce and fbi. Stay away from leasing from this company.
What canI say, what a great company. I have had 5 car loans through KMF. The first 3 I paid on time and then had to go bankrupt. I never missed a payment through the BK so when I wanted 2 new KIAs, they gave me a great rate that was several points lower than anyone else offered me. I can't peak for the experience of others, but it pays to pay on time.
This company SUCKS! They are a complete mess. The most important person that you can you speak to his a Supervisor. That should let you know right away that this company will only F*** your life more messed up than they have already made. I
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members