KingLinen has a rating of 3.3 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. KingLinen ranks 9th among Bedding sites.
After reading reviews, I had to comment even though I don't normally write reviews. I ordered 3 different comforter sets & even exchanged the size on one of them & I could not be happier with my purchases & the return! I love them and they have all held up amazing! I ordered at least 5 years ago..
I had a very poor experience with king linen. Their customer service reps have attitudes and are very rude... if they even answer the phone. I opened my sheets and they had brown stains on them. I called it in immediately and they sent a resolution. I agreed to the resolution and no more than 3 days later my pillow case started wearing. I called back to complain because at such high prices these comforter sets should not be wearing so quickly. Now they are telling me there is nothing they can do about my wearing pillowcases because I agreed to the resolution on the day I received the sheets. I am not psychic. How was I supposed to know that in a few days my pillowcases would start wearing. This is totally unfair so I asked to speak to the manager. They said she is unavailable so I will call back every day if I have to get this resolved. This is utter and complete bull$#*!. This is the worst customer service I have ever received in my life.
I love the sheets purchased at king linen.
Consumers need to be aware of ads that say 1000 thread...
1000 thread of what? Is it cotton, microfiber, poly? It makes a difference.
Also consider the weight of the threads used... so many variables can mask the actual product conception.
I prefer 100 percent cotton... nothing else. There are differences in the types of cottons available and educating yourself is very important. As a rule, Egyptian cotton and Pima cotton are good quality... the higher the count, the better. I enjoy 800 count Egyptian and up.
King Linen gave me excellent customer service. As in many cases, it's buyer beware... many places do require the original packaging and paperwork, and will have restocking fees for returns. Others offer free shipping but you must pay shipping return fees. Keep in mind that bedding is bulky and shipping fees can be quite high because shipping companies like fedex, ups and usps charge for the larger of actual weight or dimensional weight. Example: a pack may weigh 17 actual pounds but your package size is 18" x 14" x 20". You will pay for 31 pounds.
Formula to determine "dimensional weight" (Dim Wt). Is to multiply length (20 inch) times width (18 inches) times height (14 inches) then divide the total by 166.
18 x 14 x 20 = 5040 then 5040 divided by 166 = 30.36 pounds of Dim Wt.
You pay for 31 pounds because that is how much weight space it takes to ship the box. Think of it as the space needed to store a 5 lb bag of sugar as compared to comforter or bed pillows that weighs the same.
King linen.com has competitive prices, decent quality for the price, and good customer service. I purchased a look alike comforter set that looks compared to a Croscil set, about 20% of the cost. The filling and baking were different but the look was perfect for my room. I was very happy with my purchase.
I think we, as customers, must be aware of the sayings, "you get what you pay for" or "if it's too good to be true, it probably is not".
Tip for consumers:
I like to read the reasons people give less stars. Making a recipe with sweet and low instead of sugar is not a reason the recipe is not good.
It didn't fit is not a good reason. My hubby didn't like the color isn't a good reason. 1 star...worst ever. No other explanation.
Or my favorite...1 star...great review...loved the item!!
Good reasons might be..item arrived poorly packaged and broken, company refused to replace; poorly crafted...seams sewn sloppy; cheap...not as advertise
There quality is not what they describe thread count was low as I can experience it because it was not soft
I ordered 2 bed in a bag queen sets. Both were delivered in 2 days with free shipping (sale special). One was too small for my deep mattress. The size is right for a regular mattress, which my guest bedroom has. They emailed me a return receipt immediately and paid for return shipping. On day 3 from the order, I had shipped the ill fitting set back. The other looks elegant and I saw the same bold navy blue with bold white center border stripe on an HGTV show in a beachfront condo. Yes, the quality of the 2 European shams was less than optimal, but so was the price. The two rectangular shams, navy with white border stripe, were perfect and looked expensive. The 2 European shams, with solid white facing out, looked too thin to use. The poly bed-skirt ironed easily and though thin, looks elegant and sheds wrinkles. The biggest concern was the "paper-like" fabric in the center of the bed-skirt. I accidentally ran the iron into that fabric and it melted where it was touched. I realized the white center material is fragile and would also tear easily. I cut up the unneeded white top sheet and reinforced the bed-skirt center, stitching all 4 sides. Now it will last forever.and was a simple fix for a very elegant overall look. I bought an additional 3 European white pillows for the head of the bed and used the included 2 rectangle shams and two small pillows. The set looks like it cost $600 instead of the $140 deal I got for a comforter, bedskirt, 4 pillow shams, 2 full small pillows, a set of white sheets, and free shipping. I consider this bed set a great bargain! And I cannot say enough for the customer service.
We bought our comforter set about a year ago.
After about 6 months it started to fall apart at the seams.
DONT WASTE UR MONEY!
HORRIBLE! NEVER AGAIN! BUYER BEWARE YOU HAVE BEEN WARNED! THAT IS WHY PRICES ARE CHEAP! IF YOU WANT QUALITY THIS IS NOT THE WEBSITE!.
I purchased an 11-piece queen bedding set for my bedroom. It was supposed to be a 500-TC cotton set. I received a "Shrek Green" clump of fabric with disgusting, wrinkly polyester sheets. On top of that, the sheets did not fit my bed, and they were about two times the size of the bedspread. I immediately neatly packed up the item (unwashed, unused, with tags attached) and contacted the seller.
"Message:
Hello, I purchased this item and I would like to return it. The colors of this item are not true to the image offered online. The comforter is far too small for my bed while the sheets are way too large. There may have been a mistake in the packaging process. Please send me a prepaid shipping label so I can return this item. Thank you."
After they received the item by mail, the seller responded:
"We have received your return package, however the tags have been removed, and we can not accept the item in that condition. As stated on our return policy the items must be unused, unwashed, in resalable condition to qualify for a full refund. We are only able to issue a refund of 50%, if we do not hear back within 5 business days; we will assume that you agree with the partial refund."
I responded
"The item has been returned with all the original tags attached, even the inserts on the sheet set have been put back. It is unwashed and unused. It was folded back neatly into its packaging after it was opened as it was not the size it stated on the website. Please refund me the entire purchase price, as per your guarantee. "
They responded
"Unfortunately we can not issue a full refund for the returned items, as the tags have been removed from the decorative cushions. The item must be in original condition to be accepted for a full refund. We can only issue a 50% refund for an item in this condition."
The item was in my possession for a grand total of 4 days, where 3.9 days accounted for me waiting on their shipping label. The item was packaged back into its container as soon as I took it out.
DO NOT BUY FROM THIS SELLER. THIS IS A SCAM WEBSITE. THEIR PRODUCTS ARE TERRIBLE QUALITY AND THEY DO NOT ACCEPT RETURNS. AVOID AT ALL COSTS.
This is the worst company ever! Product very poor quality and return policy is horrible!
Ordered a comforter and shams and one of the shams was split apart in the seams.
I ordered a comforter set. Its great quality with quick shipping.
Purchased a comforter set for my son. Fell apart after one washing. Horrible quality!
Extremely poor quality, fabric is horrible, will never buy from them again! Very disappointed.
We are an online linen distributor established in 2003. Benefiting from technology advances and efficient merchandise sourcing, we are able to provide customers with a variety of luxurious linens and home decor products at affordable prices! On our...
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