KingSize Direct

My husband bought an item from Kingsize through Amazon and liked it, so when a catalog from them came in the mail, we bought several other items. Among the order was 3 pairs of pants, all the same style but different colors. When they arrived, 2 of the 3 were slightly smaller and had to be returned. So, starting out the construction was obviously inconsistent.

Then the real trouble started. Their return process and customer service is terrible. First, unless you want to pay a $9.99 return shipping fee, you have to take a store credit. We were fine with that since there were several items he was interested in but... the credit took over a month to process even though tracking said they had the return 3 days later. Once the "gift card" credit was finally issued (which took several calls to get), the items he wanted were no longer in stock.

With tremendous effort he found something to use the credit on and ordered it. About 10 days later Kingsize sent an email saying there was a delay in shipping the item with no updated delivery time. He placed a call to Kingsize and was told they could not provide a ship date so he asked to cancel the order. They said that wasn't possible "because the item was on the loading dock" - whatever that means. We were just getting ready to file a dispute with the credit card when the item finally arrived - about 2 weeks later.

It took 2 months from the date of the initial return and numerous calls before the new item arrived. Save yourself the hassle and avoid Kingsize.

My wife has ordered twice from king-size and was sent the wrong size twice, the second time they want us to pay (out of refund) $9.99 to ship back there mistake... will not be using king-size again!

I am 6ft 6.5in tall and 403lbs, I don't buy clothes often because I'm not hard on them; I bought $2000 worth of clothes from KSD in 2006 for a trip to Vegas, I'm still wearing most of the t-shirts and all of the jeans. I have bought several pair of pants for work, in the past 3 years from KSD they all have tears, rips and holes. I have since learned that KSD was sold after 2006 to a CONGLOMO type corporation. What a surprise, a corp. run by accountants and the board of directors turning a once great company into a steaming pile of dung... Shame on you soulless greedy sacks of crap for ripping off people of not ordinary size with your cheaply made, super thin material, easily worn out, extremely over priced, $#*!. I had one brand new pair of pants crotch rip out getting into the car, on the first wearing. Of course their products are cheap as possible for them and extremely overpriced for us to buy...

Customer service is SO RUDE & can't even help you. The worst company ever!
Fedex delivered my package to the wrong address & there is nothing they can do about it!

Order over a week ago and can not talk to anyone to see what going on with my order. ($129.00) I will not recommend nobody to KingSize. They get your money and will not talk to you. I am going to reverse it back to my bank card. PEOPLE STAY AWAY FROM THIS COMPANY! I can not get a tracking number until my order is processed.

Dealt with King Size more than a few times! Too many quality issues! Buttons loose after just a couple wearing, faulty zippers, generally poor quality!

We made a decent order for a corporate client and KingSize never shipped the order and we missed our deadline. After opening up the "CONFIRMATION" Email, the body read "we're unable to process your order, please call us". Basically, they just wanted to make sure we were not fraud. How about use a title like "ORDER ON HOLD" not "ORDER CONFIRMATION"

I ordered some items that upon placing online confirmed the correct color. I got the wrong color. In addition when I checked their website for tracking status showed no orders. I called and spoke to a cust serv rep and placed another order with expedited shipping. That one was correct. When I called cust serv back a got a farmed out rep that didn't speak good English and denied me a return label for their error and that I'd have to wait for correct items after they process the return for an exchange. Another 3 weeks before I get the correct items in addition to the 10 days expecting the correct item. I asked for manager but rep instead put me back into cust serv queue which ramped up my frustration level. Second time got me to a resolution specialist who was very short with me after she said I'll send u qr code. I have no idea what that is and she treated me like I was stupid. I do cust serv all day and if I treated a cust like that I'd be fired in a heartbeat. So they took no responsibility for their error and would not send me out the correct order at no charge until they got the incorrect ones back I asked for a discount due to inconvenience and a months wait time to get correct ones and they said no. Horrible cust serv for one and shipping errors they don't take responsibility for. 1.2 rating out of 5. Seems appropriate.

I ordered two coats from this company, both same brand same type just different color. One of them was much too big so and per their website they offered free returns and free exchange., I returned the one too big coat requesting a even exchange just a smaller size, only to be told that they could not exchange my coat that they would refund my account less the price of shipping it to me and the price of shipping it back to them and that I could just reorder the coat at normal cost. That's total DOUBLE DIPPING, they told me that this was paypal rules, well I used my credit card to pay for my order. Will be filing a complaint with the BETTER BUSINESS BUREAU. I do not see where they just could not exchange my coat even, being a big man I thought I had found a company to do a LOT OF NEW BUSINESS with in the future... NOT HARDLY NOW. Buyer Beware

They charged my card a second time on a dummy order they created. You cannot cancel or return b/c they charge a processing fee the same price as item. ALL a scam!

I am a long time customer and it used to be the place to get affordable, not great; but not terrible clothing. That hasn't been the case for a while, but I still enjoyed the selection. They have recently just been terrible with shipping notifications... you wait 3 weeks, get no tracking info, and BOOM your item is there... annoying, but oh well. The reason I am terminating any relationship with them is that they are now offering a "rebate program" that you get signed up for without knowing... it is free for 30 days and then you get hit with 17 bucks a month... this is not an automatic rebate like a legitimate credit card... you still have to call them (a third party) and then get your rebate. My bone to pick is that I didn't ever want this "feature" anyway. And when I contacted KingSize, they shrugged and told me to go to the third party for the issue... if you have their credit card, that is also through a third party and any issues you have go through them. KingSize has positioned themselves just to take your money and mishandle your items. Everything else is a predatory cash grab and they won't help you at all. I am done with KSD.

I placed an order on December 6th. It was supposed to be here on the 13th. Get on being pushed back. Now 3 days before Christmas, my order is lost and they are telling me to call back on the 27th. And then they can rebate me my money. Every operated told me something different. WILL NEVER PLACE AN ORDER AGAIN THROUGH KING SIZE. Feel like they were not very helpful. Thanks for nothing. Unsatisfied Customer!

I order by phone from a catalog. The prices charged were considerable more than the catalog price. When after long waits their "fit specialist" would hang up on me. Shamelessly crocked!

I purchased a simple $75 e-gift card for my father, and at this point 10 days later my father has STILL not received anything via email. I was told it takes a few business days to "ship". ITS AN E-GIFT CARD! HOW LONG DOES IT TAKE TO PRESS SEND ON AN EMAIL! The customer service people are incompetent, and not professional. The manager I spoke with was nice, but couldn't explain why this was so hard to do. Won't be coming back here going forward. There are too many other options with companies who can deliver better service.

This company is a piece of crap DO NOT I REPEAT DO NOT ORDER from this site they really need to get a lawsuit going like now if your order is messed up you can't get ya money back and there is no way they can track your order if loss

What I want to say, about KnigSIze, will probably have me banned from this blog/review website. The only thing I will say is this: If you don't want your money taken from your credit card, without you knowing about it, then DO NOT give away your hard-earned cash to those greedy, blood-suckers. I'm presently lost for words due to a recent incident involving them, and my money, and I'll leave it at that. BOYCOTT KINGSIZE

I ordered an 3XL sleeveless mens T-Shirt for $20+ and $10+ shipping. I received a 3XL WOMENs pant suit, top and bottom. NOT EVEN CLOSE to what I ordered. Return states my credit card is reimbursed ONLY for the cost of the item - DOES NOT include the $10.95 in shipping and handling I had to pay. I will NEVER purchase another item from KingSize.

They take entirely too long to ship and deliver an item! If you order a winter coat, you might get it by Spring! Ridiculous! Too cheap to send it like other merchants do!

Do Not order from any of these vendors as they use the same shipping service and you will not receive your package in a timely manner IF you receive it at all! https://www.fbbrands.com/

I ordered some pajamas. I got an email saying it shipped. It did not ship, only the label was created. Please be careful when ordering from King size. They are not shipping items.

IF I COUL GIVE LESS THAT 1-STAR I WOULD YOU CANT GET ANYONE ON THE LINE. ITEMS ON SITE DO NOT MATCH ITEMS SENT
RETURNS & CREDITS ARE A NIGHTMARE. DID I MENTION CUSTOMER SERVICE SUCKS I
WAS ON HOLD FOR 2+ HOURS LISTENING TO A RECORDED MESSAGE
B FREEMAN

I hadn't ordered from KingSize in years. Placed my first order for 3 pair of pants based upon their size chart. When they finally arrived they were way too big, the chart was wrong. Made several inquiries to have them returned for the correct size. King Size kept sending me bogus return shipping info. When they finally got it right I received an email that it was too late to return them. Then I received a catalog for winter clearance items that would be delivered in May? Who needs winter clothes in May? Finally, I ordered 6 T-shirts but only one was delivered. When I asked where the other 5 were, I was told they were back-ordered, but my account would not be charged until they were shipped. I ordered these selections from what was supposed to be in stock. Apparently, King Size has a nasty habit of taking orders for product they do not have. There are other big and tall companies out there to choose from and I would strongly suggest that you shop with them BEFORE even considering King Size. As for the "too large" pants, they were donated and I was out $100. Beware, Beware, BEWARE.

AWFUL! Absolute worst store card I have ever used. I had purchased several pair of underwear for my boyfriend and signed up for the card to use the rewards. They ran large so I needed to exchange them, which required a separate purchase. When made the return, it was not received during the billing cycle. I went to pay on the day it was due and they require payment online by 5pm Eastern Time. One minute after and it's a $30 late fee.
Once they received the return, instead of crediting the account they issued a GIFT CARD, which took time to receive and by the time I got it and called, ANOTHER LATE FEE had been issued. I spent over an hour on the phone sorting all of this and it took two different days because though the late fee had been "assessed" it was not reflected on the bill so I had to call back again for that.
THESE TACTICS ARE DECEPTIVE AND DESIGNED TO SCAM MONEY