KingSize Direct

Bought 4 pair in May to take on a cruise in October. While on the cruise the 3 pair I took all ripped open in the crotch. I could see maybe 1 pair doing that but not all 3. When I called Customer service they very rudely told me it was past 60 days and there was nothing they would or could do. DO NOT BUY THESE SHORTS.

Please DO NOT believe the advertising that you see for this company. They make promises but will not fulfill.

I made a large purchase because they had a sale that said, buy one and get the second for $1.00. After receiving my order I realized that I only received the discount on five items out of sixteen. Since I purchased two of each item, I should have half of my order for $1.00. When I finally spoke to someone after many, many calls and several hang ups, I was told that's not how it work and you only get a certain amount for $1.00. When I continued to persist with this not being advertised like that the "customer service rep" said, "Too bad, we already got your money." I couldn't believe the service, disrespect, and arrogance of this man. When I told him that I was overcharged $296.00 and that I was gonna dispute it, he said, "Not with me." and hung up.
I have done business with this company for years but new people are now in charge and the service is horrific. It pains me to say but I will NEVER shop with them again.
Please BEWARE if you decide to shop because customer service is non existent.

I

My wife and mother-in-law ordered 2 shirts each from your catalog 3 days ago for half price and they were charged FULL PRICE on the credit cards. I called to resolve the matter and could only talk to people in the Phillipines who could not understand what I was talking about nor could they resolve the probllem. I sent an email yesterday to your company requesting to speak with someone from the United States to resolve this problem, but, have not heard from anyone. If I do not hear from anyone today, I will contact the Better Business Bureau and file and complaint and find an Attorney who sues companys who does business like you. You have until close of business today, 12-7-21, to contact me.

Order took almost a month to deliver, everything to big. Sent back. Almost a month since the return, called still no processing done. Terrible customer support.

I ordered a Navy Hoodie for a birthday present and they got a a pair of White Shorts. That was really close to the same item. Called to find out about returning and geting the correct item and I have to ship the shorts back and when they get them they will process them and them send me the correct Hoodie. Then they tell me they are now out of what I orderd 4 weeks ago and it's no longer avalable. I have to spend my time running around corecting your mistake and then I still have to pay new shipping on the new Hoodie if we get it.
If you call this customer service then you are the problem.
Horrible

Service is nonexistent. Product is nonexistent. But credit card payment immediately processed. Delivery service denied that KingSize was a vendor they served.

I ordered an item 5 days ago and when I checked to see when it will be arriving, I was told no order could be found but they found a way to take the money for the merchandise. This experience has been horrible and waiting to talk to someone is a joke. HORRIBLE SERVICE!

I will never order from this shop again. I ordered from them, the items were on backorder for 3 weeks, I called the next morning to cancel and was told that even though the order is not even fillable, I cannot cancel it. They said all I can do is lose the shipping cost and then pay AGAIN to send it back after it is backordered 3 weeks later. AFTER getting my phonecall, they made sure they charged my credit card on the backordered items..

I was charged a amount of 158.93 for 4 pair of pants which I paid in full Kingsize only delivered 3 an said the 3rd one was on back order mind u the order was well pas 5-7 business day delivery they said cause of the pandemic
My 4th pair of jeans never came they said it was cancelled on back order due to Paypal Paypal said we recieved no refunds from kingsize Kingsize rep Regina of Full beauty Brands Customer Support that only 124.44 when I have the actual bill which came out of my account Ive shown this to them they refuse a refund or to deliver what was owed I don't recommend King Size their business practices are horrible

My order was split and when I tried to return the company give me a return label. As I had returned some items already that were shipped earlier. They cannot give you a second shipping label. They told me to pay to return it and they would try to pay me back. I ASKED FOR SUPERVISOR AND SHE REFUSED TO LET ME TALK WITH SUPERVISOR. I will not order from this company and their 9 other associates.

I am being billed every month 14.95 for something that KingSize or their bank cannot explain. I called their bank who handles their credit card and they say that there are no charges since March and the balance is zero. You call KingSize and they cannot explain yet it shows on the bank statement as Kingsize FBBKINGSIZE REWARD XXXXX5592 IN. Is this some sort of scam? Maybe someone from kingsize can answer this before I report it as fraud and have to go through the process of canceling my debit card and having to contact all of my automatic payments. It will also be turned over to the state attorney general for investigation.

I purchased Christmas gifts in September (trying to start early) and when the packages arrived, I checked the order number on the package and the invoice as each package arrived (yes, several items shipped separately). I did NOT open packages and check the tags inside the garments... Consequently, when the gifts were open at Christmas, the 60 day return / exchange policy has expired and we found out that the item in the package was the incorrect size.
I did not want a refund, I just wanted the item that I ordered. Through email and then phone I spoke with customer service who seemingly read from the same script, "we are sorry, but it is a 60 day return / exchange policy and there is nothing we can do". I sent a picture of the tag inside the garment as well. It has never been used. They would not even consider the exchange. Yes, they do have a policy, and because of that, I could have looked at each tag of each item I purchased.
However, how sad that they do not look at the circumstances of the order! I will never purchase from this company again. Very, very poor customer support

I joined the membership because it claimed I could get "free" shipping and 10-20% off. The membership is $14.99 a month, which is a lot, but their shipping rates are outrageous. Also, this also covers free returns. I actually spoke to someone asking about this and was told I would be issued my reward check once a month, if is approved. It can take a month to approve it and 3-6 weeks to process it. Also, It is not a check. It is a gift code to buy more at their stores. Lastly about the membership. To receive a rebate you must fill out a form for each order and submit it with proof of purchase. Shouldn't they know that you purchased it? I canceled. The 10-20% off is irrelevant because the clothes are overpriced. No savings there. Their exchange policy is cumbersome and when I didn't receive my exchange a month later, they told me I had to reorder the merchandise after I had already filled out and sent extensive form what I was exchanging. I guess no one was going to tell me the exchange instructions on line were not being followed. If I could give this company a -5, I would. It is a terrible company to deal with. Also, as a side note, you cannot buy pre-hemmed pants without paying an additional $7.99 per pair. Even if you are a normal length you either pay the fee or learn to sew!

My husband has used KZD for many years, at least 10. We have always had Great Service until the last 2 years. Using COVID as an excuse is Bull! I place an order and the most recent was placed 04/11 which hasn't been shipped and I can't check on the status with a person because NO ONE ANSWERS THE CUSTOMER SERVICE LINE.

I will never purchase from king size again the jacket that they sold me is nothing but a shirt with a lot of pockets it does not match the description or the picture on their ad it took over 2 weeks to get here when I paid for 5 to 7 days shipping when I called I was told multiple excuses. They treated me like crap over the phone and it is a foreign company that answers their phone that does not even care about the customer. The huge corporate conglomerate who bought out king size has destroyed the company overprice the clothing and sells trash, this so called "jacket" is nothing more than a cargo button up shirt FOR $160!
SHAME ON YOU FOR SCAMMING PEOPLE IN A ALREADY HARD TIME! IM GONNA SLANDER YOUR COMPANY TILL I DIE AFTER ALL THE MONEY IVE SPENT OVER THE YEARS SMH SHAME ON YOU!

I ordered two pair of shorts and it took them 5 days to get it out of their "warehouse." They blamed it on their being "safe" due to Covid-19. How safe must they be. Five days to find two pair of shorts? Then I paid to more than $10 to ship it FedEx but it went USPS. It's been 10 days and still no shorts and they don't have any tracking information. DO NOT BUY ANYTHING FROM THESE PEOPLE. They don't deserve your business.

BOUGHT A COAT FOR A HOMELESS MAN WITHIN A COUPLE OF MONTHS THE ZIPPER BROKE. WAS GOING TO BUY ANOTHER COAT. BUT ASKED FOR FREE SHIPPING. WOULD NOT DO IT. I CANNOT RETURN THE COAT BECAUSE HE STILL HAS TO WARE IT. WILL FIND A COAT FROM ANOTHER STORE.

VERY TERRIABLE CUST SERVICE, DO NOT ORDER FROM THIS COMPANY. SHIPPING IS VERY VERY SLOW. PROCES ARE NICE BUT WHAT GOOD IS THAT IF IT TAKES AXP 6-8 WEEKS FOR ORDERS.
JUST LOOK AT THE OTHER REVIEWS, PEOPLE ARE HAVE THE SAME BASIC COMPLAINT

Ordered items 11/1 for christmas... items too large so sent back for EXCHANGE, not a refund... EXCHANGE... and was told I was past the 60 day mark, and they returned the original items to me... i don't get it, i asked for the same things, but a smaller size, no harm no foul right... GOT A BIG FU FROM THEM... no bending the policy or anything, it was a matter of a week or 2 past the date that I didnt even know about (i guess that's my fault for not paying attention) but really... NEVER WILL BUY ANYTHING FROM THEM AGAIN

I've been shopping Kingsize for years. But as of the last few years, I'm seeing higher costs, less quality and items that are not true to size in the products they sell. Also the customer service falls short of par, especially on my most recent order.
The order I made was received and 2 of the 3 items were accurate. The third item was advertised as a 2 shirt pack. My order came with only 1 shirt. I called and was informed that I could return the item and get a replacement or have my cost refunded at 50%. I bought the item for a trip I'm going on in 4 days so returning it would leave me without at least one of the shirts. I accepted the discounted price. Although the outcome was acceptable, I still didn't get my complete order and it makes an inconvenience on my part.
In addition, I received an order addressed to me but contain items I didn't order. I'm 6'2" and weigh 330 lbs. The package contained some female sleep wear size 2x and a pair of female shoes. I had a phone discussion with a Kingsize rep. They wanted me to return the item, but I explained there was no return label or receipt with the package. Then the rep asked me to return them at my expense and they would reimburse me. My response to that is, it's a Kingsize error and I shouldn't have to shoulder any expense for it being corrected. Nor do I feel that I should spend the time to take it to a place to have it shipped back. It was left that the rep will look into having a return label sent to me. We'll see what comes of that.

The shirts are very poor quality, and when trying to return for credit they charge a service fee to $#*! it back to them. Do not buy from them, they are a full fraud company

Beware buying from this company. They have received the last of my money, never again.
I placed an order with them and when I received the email my order had shipped, I started tracking it. After 10 days the shipment was still showing that it was in Indianapolis at FedEx. I contacted FedEx who launched a search for this shipment. Within 3 days FedEx sent an email confirming this shipment was lost and I should follow up with the shipper.
I called Kingsize customer service and received the run around. The agent claimed there was absolutely nothing that could be done until 20 days had passed. I played their game waited the 20 days and called again. This time I was told, "you should have been sent a form where you certify that you did not receive this shipment, when we receive that back we will investigate and issue a refund. I asked the agent to track the package and see for himself that it still showed it was in Indianapolis. He put me on hold and when he came back said it looks like it's still in Indianapolis.
After much back and forth he finally said he'd issue a refund. Imagine my surprise when I received said refund and it wasn't a full refund!
I emailed them at this point was was told they don't do full refunds. WHAT you don't do a full refund for something a customer never received?
Never again!

Wait. Wait. Wait! These Items were going to be a Birthday Present for my Father but CLEARLY THEY WONT EVEN BE CLOSE TO HERE ON TIME!
FIRST AND LAST TIME!
IM READY TO GO TO THE BANK AND DISPUTE PAYMENT