KingSize Direct

I ordered a gift at the beginning of December for my boyfriend (a jacket and a dress shirt), and the website said it was in stock with 7-12 business days to get here. Cool, I had 3 weeks before Christmas! I got my confirmation order saying it was in stock also. One package arrived on the 14th, but the other one was not with it. So I checked my email to see if I had any communication from KingSize. Nope, none. So I track the order. It is on backorder. There was ZERO communication or notification that the item had been backordered after both the website AND confirmation email told me it was in stock. So I emailed KingSize, 2 days later I get a response saying they don't know when it will be in stock again. No alternative solutions, nothing. So I called. The woman on the phone said "Its supposed to be in next week so we can ship it then". Uhh no. As stated multiple times, I needed it by Christmas. So I asked to cancel the order and get something else. I checked to make sure it was in stock. Now in order to get it by Christmas, it was $26 in shipping! And the item was only $28! So I would literally have to pay 100% shipping costs. I asked if there was a discount they could give or something since they did not communicate that anything was backordered until I wrote in asking, and I need it by Christmas, otherwise I never would have ordered it and would have gone through literally ANYONE else. The woman said she cant discount without me providing her a "free shipping code". If I had that, I wouldn't be asking for a discount due to inconvenience. I will say, Their clothes are nice, and my boyfriend wants to start wearing dressy clothes, but this was my first experience, and they have permanently lost a customer. I will pay the extra to shop at DXL or something. And considering I easily spend $3,000 - $4,000 a year on clothes just for myself and my kids (yeah, I know its excessive… I have a problem clearly), it's a decent amount of additional revenue that they will be losing. And word of mouth is the fastest way to spread poor service. Ive told everyone how crap it was, and we are all big people. KINGSIZE IS A LET DOWN!

I ordered a pair of jeans last fall and had to send them back ($10 shipping) as they were too big. I requested a different waist size and instead received another pair of jeans in the same waist size but now in an unhemmed length (I had requested a specific length). I sent them back ($10 shipping) with the invoice, and several weeks later, I received the exact same pair of jeans with my original invoice in the package. No other correspondence was included. I assumed, incorrectly, that someone in the returns department had made a mistake by re-mailing the same jeans back to me. I once again sent them back ($10 shipping), this time with not only the invoice but also with a letter explaining the sequence of events and asking them to refund my credit card. Several weeks later, I AGAIN received the SAME package in the mail, same jeans, original invoice, plus my letter. No other correspondence. I called the company, explained the situation and was told that because I was outside the 60-day return window when I sent the jeans back the first time, they would not refund my credit card. I asked to speak to a manager, who told me the same thing. I asked him why the jeans were sent back to me twice with no explanation or correspondence and was told that packages are automatically returned to the sender if they are outside of the 60 day return window. I asked to speak with HIS manager, and was told I would get a call back as "no one in upper management is available right now." I never received a call back, but received an email saying that exchanges and refunds were only an option within the 60 day return window. My question is: if I was outside the 60 day return window, then why did KingSize send me the unhemmed jeans as an exchange? I was not outside the 60 day window, contrary to what the company claims. So I now have a pair of jeans, originally around $50, but with all the return shipping, it's an $80 pair of jeans that can't be worn as the waist size was never corrected (the original reason for return). KingSizeDirect has non-existent customer service. If you order something and it's perfect, great. However, if you need to return or exchange an item, BUYER BEWARE. KingSize will not deviate from their party line, even when the mistake is theirs. I wish I had read all of the reviews on them before I bought. Apparently, they have an extremely poor rating with their customer service. That says all you need to know. Does anybody out there need a pair of jeans in a 58" waist?

Deception started when KS sent a 2 day note saying order was on its way. FedEx had no record.!?

The crooks stole my mom money. Don't Buy from them unless you want to give a donation...