KingSize Direct

Couldn't get discount code to work after signing up for emails. Apparently they are at best a crappy outfitt- or at worst a scammer.

Mislead at every turn, discount not applied, no free shipping as promised(read the very small print)

Why do you suck so bad? In this day of amazon type fantastic service and shipping a one month delay is just ridiculous...

If charging $12.00 to ship a fleece jacket, it should be delivered promptly. Not here after 2 weeks.

Not sure HOW they get any positive reviews. This company has the worst customer service I have ever experienced! Will never order from them again.

4 weeks later and my order still hasn't shipped. There's no email contact. When you call their phone number, your left on permanent hold.

The products are shoddy, unless you buy a name brand. I bought a pair of Addidis sneakers, and the product box was torn open on one side, so obviously the sneakers were not new. I emailed them on January 22nd, and they sent a return authorization. Here we are, 6 weeks later, and NO REFUND. In their last email to me today (after I complained again about the delay) they actually said "what product are you returning?" Are you kidding me? The CS Rep couldn't scroll down to read the email chain? Unbelievable!
Not only have the lost me as a customer, but I'm taking them to small claims court, not so much for the money, but just on principle.

I order several items for my boyfriend for Father's Day. I had two orders. In my second package I receive all but the undershirts I ordered. On the site it states that everything was available. When I got my items in the mail that is when I noticed on the order form that the undershirts was on back order until JULY. Never did it say on the website before placing my order this was on back order. Also there was not an email asking if I still wanted the items due to it being on back order. I have talk to so many rude customers service rep that keep telling me because the item is on back order ( not my fault the companies fault) I can't cancel or change my order. It has stated on my bank account a few times that this charge was pending then it magically disappears. I was just told over the phone by a rep named Mark. That the item should be shipping out and I told him it's been saying that for weeks. Placed on hold and came back and told me I can't cancel I have to wait for the item to be shipped. Funny thing is they can't even give you a shipping date but want you to wait to be charged for something that you don't even want anymore. I have already found a replacement item from another company so I have to wait for them to send me something I don't want and still let them take my money. Be aware if you still want to shop with this company because some of your items my come and they may not but you still have to wait until they decide to ship them and let them just go in and out of your bank account as they please. This has left me very upset and they could care less. I will be contacting corporate and stopping payment on this charge. I have had enough of them and no longer need to be nice if this is how they think they cant treat people.

I had been with Kingsize for 5 years until just recently. I had a Platinum card with them and had made multiple purchases through my account. Each time I would basically max the account and then pay it off. I had to have two knee surgeries and Covid hit i could not make a purchase for more than 18mos so they CLOSED my account. I only found out when I went to make a purchase for this 2020 Xmas and it would yet again have been a MAx out but couldnt finish the purchase with the card. When I called this is when they told me my account, like others had been decided by their board to be closed even while in good standing simply because we had not made recent purchases in 18mos. EVEN though i had periods of 18mos between purchases before this was a NEW company decision. I was informed there was NOTHING they could do about it (more like nothing they WOULD do about it) but that we could open a brand new account with the $250 credit limit. This is ridiculous having to startover when my limit was built up tp $400 and the 250 would not even cover the purchase i was trying to make. Needless to say they have lost me as a customer and as once I spoke highly of them i REFUSE to send anyone to this company anymore. No other credit line that I have gives me a timeline of when I have to use it or lose it, forcing me into a hardship especially when in good standing and without notice.

I ordered shoes and they got lost on delivery, I called and couldn't understand anything they said! Never going to order from them again.

Hello, I've never ordered from Kingsize until now, during Covid. Trying times, right?! Yes indeed! I placed my first order a couple of weeks ago. I didn't receive an order confirmation via email, it happens. Two weeks go by, still no notification re processing or shipment. I decided to read reviews, the majority of the reviews were extremely negative pertaining to shipping, exchanging, refunds and customer service. I decided it was time to call customer service to inquire about my order. I pressed # 1 information about my order, the recording stated the order was on back order. I hung up and decided to call back to speak to a representative to cancel my order considering it was on back order this would be an easy fix. I spoke with a friendly customer service rep, she looked into my order and stated it was in process for shipping. A conflict right, I have received any email notifications, my first call stated it was on back order, and not to mention all the negative reviews... what do I trust. I asked the CS rep if I could speak to her supervisor, Ami took my call and listened... I mean really listened. Ami confirmed that once the order is processed I could not cancel my order, I could return the item once I received but I said at a cost to me. Ami went a step further and said she understood my frustration, to rectify the problem she would be able to waive the 9.99 exchange mailing charges.
Ami's demeanor, listening and problem solving skills and expertise are a 5 star!
And this also says a lot about Kingsize as a company. We all should try to have more patience, open minded communication and listen to each other. Thank you

I placed an order mid-September only to discover the size I ordered did not fit. No big deal, every brand is cut a little different. I returned the item, and asked for the same inseam, but a different waist.
Prepaid return postage is a joke because you drop it at the post office, and it then isnt picked up by there "return agent" for almost a week. Then several days for the package to get back to them. All said and done it was TWO WEEKS for them to get the item for exchange. I finally get an email saying the replacement items have been shipped. I look up the order on their website, only to discover THEY DIDNT BOTHER TO HEM THE PANTS!
I call and bring to their attention and this is the response:
"Would you like to place an order for the correct inseam? You can then return the unhemmed pants when you get them. Please be aware there will be a restocking fee for the unhemmed pants because it is a return not an exchange". Let's get this straight... you want me to give you MORE money to send a third pair of pants, because you didn't process the exchange correctly? And you expect to change me extra to return something you screwed up?
I waited for the unhemmed pants and returned them immediately, to try yet again to get the right size. I placed my original order on September 18th... almost SEVEN WEEKS AGO! Again nearly two week wait for the company to get the returned item.
The best part? While I am trying to deal with King Size-d incompetence, the company has the gall to spam me twice a day with emails trying to get me to place more orders. GTFO.

AFTER SEVERAL REQUESTS FOR "WHERES MY ORDER" THEY SEND ME A BOGAS TIME LINE THAT IT WAS DELIVERED ON THE 3rd. THEN SORRY DELAYED TO ARRIVE THE 13th. THE BS TIME LINE SHOWS THE PACKEGE EVEVEYWHERE IVEN MY CITY THEN TO ANOTHER STATE,, ALL BS

If u r finding it hard to find clothes that fit, try Kingsize! You won't b soryy and no "Plumbers Butt" either!

Ordered shoes on october 10th and last check might be here by 12/1 wish i'd checked reviews before ordering.

I ama long time customer who returned$ 65.00 item plus hemmig, shippihg etc. They nickeled and dimed my refund down to $38.00 and I'm done with them.

Honestly I had high hopes for this company and was looking forward to my husband getting a robe for Christmas. But, the shipping process for this company is horrible. You could try and blame it on COVID but there's so much more.
I ordered the robe on 11/27 and waited. After about four days, I noticed I never receive anything about shipping. I checked the website first and it said Estimated day Dec 16 but not shipped and a tracking number for USPS. Checking USPS it did not recognize the number. I waited a couple days checked again and the website said now Dec 22 but not shipped and again USPS did not recognize the number.
I decided to call and was told it was with Fed Ex and it would be here by the 18th. When it didn't arrive and I checked the website which now read I had no order history. I was lucky I wrote down my original order number. I decided to call again and they told me they had no way to track it and no tracking number, I was told their delivery partner provided no information and now I had to wait til Dec 25 to request a refund. This was because it may still magically appear here although there is no way to track it.
So, with what I spent I cannot get another gift for my husband or find something Comparable. Now I'm stuck hoping and waiting that he gets his gift.
I ordered in Nov and now 22 days into this I may have nothing. I have ordered other stuff after this from other companies and will get it before. So, simply based on this experience I don't trust them with my business.
Different dates, tracking numbers that don't work, and they don't have good business with whatever delivery service vendor they use. This is not good business. To hear just request a refund if it doesn't appear is a horrible feeling. If I knew this is where I would end up I would never have ordered from them in the first place. I wanted the robe, that's why I ordered it.

Ordered a pair of 6XL swim trunks from King Size for Father's Day for my husband. My husband works hard & deserves a fashionable pair of swim trunks to splash around in on swim excursions. Shipping is super expensive (because King Size sends you 2 unwanted catalogs at your expense!) even though it's within the U.S. Every email I received after my order confirmation email had incorrect Item # information (even though item ordered was 'in stock'). Tracking is non existent until item shows up at your home. What I received was a pair of WOMEN'S JERSEY SHORTS in 2XL from other Full Beauty co-brand Woman Within. Could not be more incorrect. Beyond frustrated, I called King Size customer service to rectify. No, they won't send correct item immediately at their expense expedited (unless you wanna pay for it again!) until returned item is received. Have no idea what they sent, even though I offered to send picture proof. And yes, you WILL BE CHARGED for the return of THEIR MISTAKE, it gets deducted from your refund total. No, no, no. I spoke to 3 different 'supervisors' until I was assured (hopefully) that a notation was made on my account that I would not be charged for return. Customer service leaves A LOT to be desired (after your 15 minute wait on hold). Never acknowledged their mistake, never offered solutions, basically could care less since they already have my $$ ($60), I have no swim trunks and now I have to fight to get my $$ back. Cancelled my order. Returning the unwanted merchandise. Filed a fraud claim with my bank and with BBB. We shall see if I ever get my total monies spent back. Never again. Other Big & Tall companies might be a little expensive, but they won't rip you off with their WRONG and cheaply made merchandise. The label they printed to stick on the bagged item (no packing slip either btw...) even plainly SAYS the wrong size. Seriously? What would a customer do if you ordered a bunch of stuff and it was all wrong? You would have wasted time & money for nothing.

I ordered 4 shirts for my dads bday my mom did say they take a long time for ship so a week later i see a refund for only part of my order so i look they cancelled my whole order and keep the $22 ship! So i call whats goin on? They tell me they messed up i said so fix it! They say well just give the $80 back and we will send it out i said and now my dads gift will be a month late by the x it comes in. Why did i have to call to get my full refund! Then i ask for the guys name for my records he says Jazz! I was like thats so fake how will they know who i really talked to! I NEVER had this issue ay big and tall store and thats where im going back! BIG AND TALL STORE IF YOU WANT GGOD SERVICE! I will never use this again it is a scam! They cancel your order and keep the shipping! ITOLD them no way in hell.I said you messed up how about some discount or maybe a freebe for the screw up as my dads gift will be very late now NOTHING! They screwed up and nothing to fix it! I was like at least own up to your mess NOPE ORDER *******0558 BIG AND TALL STORE PEOPLE YOU DONT HAVE TO PUT UP WITH THIS!

"This website is a scam. They knowingly misguide customers into buying items that do not fit them at all and are several, and I mean SEVERAL sizes too big, but when you ask them to take responsibility for it, they say you must not trust the sizing chart nor the representatives' guidance and must use I don't know what tools to choose your size. Maybe clairvoyance, maybe dark magic. Maybe while you're at it curse them to burn down so they don't steal from other people? I ordered a wool navy jacket from outside the US. In a country like mine it's impossible to buy plus size clothes for men that aren't designed for octogenarians, and so I was hopeful that I had found an alternative, that I was finally gonna be able to buy something that didn't come out of a thrift store and actually fit me. I took my measurements several times. I followed the sizing chart. I confirmed with a representative that my measurements fit a 4XL size because, and I told him, I had doubts since I have always been a 2XL but the sizing chart suggested differently. They told me the 4XL would definitely be the right fit. They reconfirmed it. Surprise! It arrives and is not the 58 inches promised but 68. Imagine how beautiful 5 extra inches look on each side. It's the curtain look you've always dreamed of! The sleeves are about half an arm longer than they should be. I could wrap an extra half of myself in the waist. I mean, a mountain troll would wear that jacket and it would still drown him. Now, since I'm an international buyer they do not allow exchanges and for a refund I would have to pay 60 dollars for shipping, plus an 8 dollar refund fee to get back about 50 bucks. This is stealing. This is taking advantage of big guys and their limited clothing opportunities to make a profit out of refund fees. Someone in the US please bring this nasty corporation down. I can't sue them from here, but someone has to. I spent all my Christmas money on this and now have a circus tent I need to sell. Maybe I should fill it up with the clowns at SizeKingDirect. Maybe I should just swallow a sword and hope for the worst. I'll decide later."

I love KingSize Direct! I've made quite a few orders, no problems whatsoever. I had to return an order because of my mistake. No questions asked they just replaced order.

I joined their rewards program so I could get my shipping fees refunded. Well I am still waiting. They said I didn't send in the correct sales slip. Yea right!

I send back some stuff in October and November for exchange it's the middle of December and I have not gotten back