Do not trust them. We've been waiting for our refund more than 2 weeks now. They are not responding well. Dodging the problem, Cutting the calls, not answering the questions.
Please don't make the same mistake as me.
DO NOT TURST THEM!
Kiss&Fly took my money straight away and 24 hours to tell me my booking was cancelled. This meant flights for Xmas became more expensive. It was a crucial period of time to book a flight and Kiss&Fly let me down. I trusted them for my flight. I do not recommend such a poor unreliable service!
Dear Dave,
Thank you for taking the time to share your feedback. We deeply regret the inconvenience you experienced with your booking, especially given the importance of securing flights during the busy holiday season.
Please allow us to explain that ticket availability and pricing are controlled by airlines, and during peak periods like Christmas, flights can sell out or prices may increase rapidly. While we strive to confirm bookings as quickly as possible, there can sometimes be delays due to high demand or unforeseen technical factors.
We understand the frustration this has caused and sincerely apologize for the impact on your travel plans. If there’s anything we can do to assist you further or help find alternative options, please don’t hesitate to contact us directly.
We value your feedback and will use it to improve our processes to ensure a more reliable experience in the future.
I loose one way of my fligth to argentina, and on the way back was cancelled without advice, so I bought 2 extra fligth, I couldn't get help from costumers service! No refund, nothing! Never again!
Dear Natanael,
Thank you for sharing your feedback, and we sincerely regret hearing about your dissatisfaction. We’d like to provide some clarification regarding your situation.
The airline had to make changes to your tickets, and we promptly informed you by email about an alternative flight option provided by the airline free of charge. Since this alternative did not meet your needs, you submitted your own proposed changes. Unfortunately, these changes were not approved by the airline.
We truly understand how frustrating this experience has been for you, and we’re sorry we couldn’t meet your expectations. If you need any additional assistance or clarification, please do not hesitate to contact our customer support team.
Avoid Kiss&Fly – Complete Scam!
I purchased airline tickets for myself and a friend in December through Kiss&Fly. After not receiving my tickets, I contacted their support to confirm whether our flight was still scheduled. They reassured me that everything was fine and that check-in would be available at the airport.
However, when I arrived at the airport, I was shocked to learn that the airline simply didn't exist! I was left stranded with no flight and no way to travel.
Since December, I have repeatedly contacted Kiss&Fly, requesting a refund. Their customer support only responded with vague, copy-paste messages, and later stopped replying altogether. Eventually, my tickets were marked as "refunded" in my account, but I never received my money back.
Only after I discovered that Kiss&Fly is also linked to a company called Tickets, did I finally get a response. They suddenly agreed to "try" and process my refund. However, instead of simply returning the money to my original Ukrainian bank card (which I used for payment), they insisted that I provide a US bank account.
To comply with their demands, I even created a Payoneer account and provided all necessary details.
After waiting another month with no refund, they suddenly requested a US address. When I explained that I don't live in the US and have no connection to it, they ignored me completely. They stopped responding to my emails and messages, refusing to resolve the issue.
This company is a fraud. They take your money, give you fake assurances, and then make it impossible to get a refund. Stay far away from them! If you've been scammed, don't waste your time—file a complaint with the police, which is exactly what I am doing now.
🚨 DO NOT TRUST KISS&FLY! 🚨
Dear Valeriia,
We sincerely regret the difficulties you have encountered and understand how frustrating this situation has been for you. Your feedback is very important to us, and we take such matters seriously.
We would like to inform you that we successfully processed your refund to the bank account details you provided on March 14. If you have not yet received the funds, we recommend checking with your bank, as processing times may vary depending on the financial institution.
We would greatly appreciate it if you could update your review and confirm whether your issue has now been fully resolved. If you have any further concerns, please do not hesitate to reach out, and we will do our best to assist you.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
Dear Florin,
We’re very sorry to hear that you had an unpleasant experience with your recent booking. Please know that we operate with a commitment to transparency and always strive to provide clear information to our customers.
Regarding your tickets, we would like to clarify that, according to the airline's fare rules, the tickets purchased were non-refundable. This information is available for customers to review before finalizing a purchase, as we provide access to all fare rules during the booking process.
If you have additional questions or need further assistance, please don’t hesitate to reach out to us at feedback@kissandfly.ro with your booking details. We’re here to help in any way we can and ensure all customers receive the support they need.
Booked a flight and paid, only to be told a day later that the price of the ticket is no longer available. Absolute waste of time and now im out of pocket
Dear Caleb,
Thank you for reaching out and sharing your feedback. We apologize sincerely for the inconvenience caused by the price change after your booking. Unfortunately, ticket prices are subject to availability, and in rare cases, they may change before the booking is finalized.
To help resolve this matter and ensure the correct refund, could you please provide your booking reference number or other identification details? This will allow us to assist you more efficiently and work toward a satisfactory resolution.
Thank you for your understanding and patience.
Best regards,
Customer Support Team
Dear Airline Customer Service Team,
I am writing to formally express my dissatisfaction with the recent cancellation of flight tickets I purchased from your airline. I am genuinely perplexed by the decision to cancel tickets that were already purchased and confirmed. In all my years of travel, I have never encountered such an issue, nor have I heard of a ticket cancellation occurring solely due to a change in price.
After purchasing the tickets, I received an email stating that they were canceled because the prices had changed. However, I proceeded with the purchase based on the fare you offered at that time, and those funds—borrowed specifically for this urgent trip—were the only resources I had available. This flight was essential, as it was intended for a family member who needs to travel from Romania to England for a critical medical procedure.
Canceling a ticket under these circumstances, particularly due to a price fluctuation post-purchase, is highly unprofessional. I expected more reliability from your company, and this experience has severely affected my confidence in your services. If this issue remains unresolved, I will have no choice but to share this experience publicly and advise my family and friends to exercise caution when considering your services.
Please address this matter promptly, as I am eager to understand why this cancellation occurred and to seek a suitable resolution.
You have from me half star very very disappointed
1 more thing please everyone ho see this review l will advise don't buy nothing from this company because you will have surprises
Dear Leonard,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and distress caused by the cancellation of your ticket, especially given the urgency of your family member's medical situation.
Please know that we are reviewing the details of your booking to understand the cause of this cancellation and will provide you with a response as soon as possible. Typically, ticket prices should be honored once purchased, and it is never our intention to cause difficulties for our customers due to price fluctuations.
We appreciate your patience as we work to address this issue. Our customer support team will follow up with you by email shortly to discuss a suitable resolution.
Thank you again for bringing this to our attention, and we hope to regain your trust.
Sincerely,
The KissandFly Team
Payment was difficult and when I tried to cancel less than 24 hours after booking, it was denied. Not even a credit was offered. Only time this has ever happened. It has never been this difficult changing a booking from any other company. I am now out $500 without a return ticket home.
Dear Mary Rose R.,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the amount to be refunded exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Ho aspettato per 13 giorni la proposta di un nuovo volo per un volo che è stato cancellato da british airways a fine agosto. Adesso da 15 giorni lavorativi sto attendendo il rimborso del medesimo volo. Loro continuano a rispondere che stanno aspettando l'autorizzazione della compagnia aerea, quando sul loro sito scrivono che "Se avete pagato la vostra prenotazione al Kissandfly.it, i fondi saranno rimborsati entro 5-10 giorni lavorativi dopo il ricevimento della richiesta di rimborso". Una truffa!
Grazie per il tuo feedback. Siamo spiacenti per l'esperienza negativa e comprendiamo la tua frustrazione. La tua richiesta di rimborso del biglietto è stata inoltrata dai nostri specialisti alla compagnia aerea. Purtroppo non abbiamo ancora ricevuto risposta dalla compagnia aerea. Non appena la compagnia aerea autorizzerà la richiesta, ti informeremo sicuramente tramite lettera all’indirizzo e-mail dell’acquirente.
Comprendiamo quanto sia importante per tutti ricevere un risarcimento per i loro biglietti in questo momento. Tuttavia, finché la compagnia aerea non autorizza la restituzione dei tuoi biglietti, non abbiamo la possibilità di elaborare tecnicamente la tua richiesta. A questo proposito siamo costretti ad aspettare.
Non ci esoneriamo dalle nostre responsabilità, ma siamo obbligati a rispettare le procedure e i regolamenti stabiliti dalle compagnie aeree. Ti assicuriamo che stiamo facendo il possibile per velocizzare il processo e apprezziamo la tua pazienza.
WORST EXPERIENCE EVER!
I booked a trip through their website, and as soon as they received the payment, they canceled my trip with some explanations like "there was a change in the promotional fare with a limited validity period, etc."
I contacted them by email to inquire about the refund, and they told me it was issued and would take 1 to 24 hours to be completed. Almost 48 hours later, I still haven't received the money.
I explained that I needed the money to buy another ticket for a trip in 2 days. I risk not being present at my mother's funeral.
The agency continues to claim that I need to check with my bank, but my bank assured me that it should not take more than 24 hours after the refund is issued, and that deadline has already passed.
A piece of advice: AVOID THIS SITE AT ALL COSTS. This has undoubtedly been the WORST EXPERIENCE EVER!
Dear Nelly P.,
Thank you for your feedback.
We sincerely apologize for the inconvenience you have experienced. We understand the frustration and urgency of your situation.
Please be informed that we returned the funds in full on July 30. A confirmation that our company does not claim the funds has been sent to your email. We recommend checking with your bank again with this confirmation email, as it might help expedite the process.
We deeply regret the issues you faced and the stress it has caused, especially during such a difficult time. Should you require any further assistance, please do not hesitate to contact our customer support team.
Once again, we apologize for the inconvenience and appreciate your understanding.
Do NOT use this service. They are a scam! I booked my flight thru them and when i went to check in for my flight the gate agent said i needed to pay 3 times the price for my flight because my flight was booked on a fraudulent card from kissandfly and my reservation was no longer valid. When i spoke to someone at kiss and fly they told me to pay the cost to rebook and they would refund me the amount, which i have confirmation from them stating this in an email. Now they want my full bank details instead of refunding the card they have on file and wont refund any of my money snd have stopped answering emails.
Dear Sarah L.,
We sincerely apologize for the distressing experience you've encountered. We understand the seriousness of your situation and are committed to resolving it promptly.
Upon review of your case, it appears there was an issue with your original booking that led to complications during check-in. We acknowledge the inconvenience caused by the request to pay additional fees at the gate.
Regarding the refund process, we are dedicated to ensuring you receive your refund as soon as possible. Due to the circumstances described, it seems there may be a discrepancy between the refund amount and the initial payment made via your bank card. For security reasons and to expedite the refund process accurately, we require your full bank details.
Rest assured, protecting your financial information is our priority, and we adhere to strict security protocols. We kindly ask for your cooperation in providing the requested details so that we can proceed with your refund without further delay.
If you have any concerns or require further assistance, please contact us directly. We are here to assist you and resolve this matter to your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to resolve this issue promptly.
My son and I got COVID and could not fly home. As per their rules and regulations we should have gotten a refund. However, they denied our refund because there would be too many costs associated with it. Basically they would lose money. Crappy service. Crappy customer service. DO NOT USE! They are a SCAM!
Dear Stacie C.,
Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused by your experience.
I'd like to clarify that when processing ticket refund requests, our agency adheres to the fare rules agreed upon with the airline. These rules govern the penalties and conditions for the refund process. You can review the specific tariff rules applicable to your order in your personal account under the "Fare Rules" section.
In your case, based on the airline's fare rules, the refundable amount is limited to certain unused airport fees and taxes. Unfortunately, the ticket fare, payment system surcharge, agency service fee, and payment system markup are non-refundable components, as outlined by the airline's fare rules. After applying these penalties, the refund amount exceeded our agency's service fee.
We understand the frustration this situation has caused, especially given the circumstances of your inability to fly due to COVID. However, the restrictions imposed by the airline's fare rules prevent us from issuing a full refund in this instance.
We apologize for any confusion or dissatisfaction with our service and customer support. If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and will continue to strive for improvement in our services.
Thank you for your understanding.
Terrible Experience with Kissandfly - Flight Cancelled Without Explanation
I recently had an incredibly frustrating experience with Kissandfly that I feel compelled to share. I booked and paid for a flight ticket through their platform just last night, only to wake up this morning to an email informing me that my flight had been cancelled. What's more infuriating is that they failed to provide any reasonable explanation for this sudden cancellation.
The lack of communication and transparency from Kissandfly is simply unacceptable. As a customer, I expect to be informed promptly and provided with a valid reason for such disruptions to my travel plans. However, their disregard for customer satisfaction is evident in their negligent handling of this situation.
Not only did I have to scramble to make alternative arrangements at the last minute, but I also had to endure the inconvenience and uncertainty caused by Kissandfly's incompetence. This experience has left me feeling deeply disappointed and dissatisfied with their services.
I strongly advise against using Kissandfly for any future travel bookings. Their lack of accountability and disregard for their customers' time and money make them an unreliable and untrustworthy option in the travel industry. Save yourself the headache and choose a more reputable and customer-focused company for your travel needs.
Dear Tri T.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent ticket purchase and the subsequent refund process.
At the time of issuing the tickets, unfortunately, we did not receive confirmation from the airline about the availability of free seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and provide you with a full refund, as the service was not provided.
We understand your concern regarding the non-reimbursement of the transaction fee imposed by your bank. While we aim to cover all costs within our control, bank-imposed fees are unfortunately outside our purview. However, we acknowledge the inconvenience this has caused and will review our refund policies to see how we can better accommodate such situations in the future.
Regarding the discrepancy in currency, we apologize for any confusion this may have caused. Transparency in pricing is of utmost importance to us, and we regret that this issue undermined your trust in our platform. We are actively working on enhancing our pricing display to ensure that customers are fully aware of the currency and total cost before completing their transactions.
Your feedback is invaluable in helping us improve our services. We appreciate your patience and understanding as we work to address these concerns. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team.
Thank you for bringing these issues to our attention and for being a valued customer.
I ordered a ticket to date was incorrect when I tried to correct it they said that was not possible mind you this is a month before the flight was even boarding so I simply asked for a refund so I could re-order the ticket they denied me do not use this website All the other reviews read the same horrible experience. They told me they were going to send it to technical team. I asked if I could speak to somebody in technical team. Apparently there's no way to speak to anybody in technical team have to go to the website electronically ask for a request, and after reading the reviews reviews on this place stating they never give refunds and customer service is horrible. The reviews are absolutely correct. I will never use this website again. Stay far away go through conventional ticket website. Please read the explanation for why they couldn't refund me a simple ticket cause I'm still trying to figure it out. Again stay away.
Dear Jose A.,
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
I bought my ticket and I couldn't travel, I lost everything I had to do at my destination!
They give special prices that the airline classifies as scammers and they give you a red flag by canceling your trip because it is a scam
Dear Erick S.,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Booked 3 tickets and was charged for 6. There's no response from any emails. They r based outside my country and its difficult to call them
They also charge much higher prices than shown initially. Don't use this service. I am trying get a refund through a dispute with my credit card company.
There's no social media pages or even a chat service. Please BEWARE
Dear Nasrin P.,
Thank you for the information provided by email. We have checked the file provided to you by the bank and would like to inform you that there is no double debit from your account.
The funds were first blocked on your bank card (to check the solvency of your card), after which the funds were debited by the airline. This procedure of paying tickets directly to the airline is usual.
Same as everyone else's story. Kiss & Fly cancel the flight & then won't give me the refund of their agency fee. The airline refunded me immediately but I'm still waiting, over 6 weeks, for Kiss & Fly. My credit card also got hacked after using this site. Not a coincidence. No one will give you a straight answer and they keep running you around in circles. Avoid at all costs.
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
Booked a ticket KL to Manila, cheapest option on skyscanner was K&F. After booking and paying I was informed that the ticket issuance procedure was in progress. My itinerary arrived 6 hours before my flight is due to depart, taking much longer than the 48 hours they assured me in their email. There was also no option to add luggage so I'm having to organise this at the airport and I'm guessing it will incur additional fees.
The only saving grace was the customer service who did reply to my emails but could only really tell me to be patient and that they'd keep me in the loop. If you want a smooth flight booking service, in my opinion, I'd suggest you pay a little higher and avoid Kiss & Fly.
Dear Ciaran T.,
We apologize for any inconvenience you may have experienced due to the delay and lack of promises. We sincerely apologize for this. We understand that your time is very valuable and we take your outrage seriously.
Thank you for giving us the opportunity to rectify the situation through our customer service. We are always looking to improve our services and your feedback is important to us. We plan to take measures to improve the quality of service and avoid similar situations in the future.
If you have any additional questions or specific requests, please let us know and we will do our best to assist you.
Best regards,
Kiss & Fly Team
Scam me for over 500 $
This organization operates in a deceptive and fraudulent manner, luring customers with initially low-priced tickets. However, their practices quickly devolve into frequent cancellations and inconvenient substitutions, leaving customers dissatisfied and frustrated. Moreover, what they promise or advertise often does not align with the actual product or service received, resulting in a significant discrepancy between what was initially offered and what is reflected on the account or receipt. Such dishonest practices raise serious concerns about the integrity and professionalism of this organization.
Dear Sam A.,
Your order has now been reopened for a return. You can view the status of this application in your personal account on our website.
We re-check your order and the amount of the refund (additional services).
Please wait for a response from us via the buyer's email. We make every effort to provide you with an answer as quickly as possible.
This organization operates in a deceptive and fraudulent manner, luring customers with initially low-priced tickets. However, their practices quickly devolve into frequent cancellations and inconvenient substitutions, leaving customers dissatisfied and frustrated. Moreover, what they promise or advertise often does not align with the product or service received, resulting in a significant discrepancy between what was initially offered and what is reflected on the account or receipt.
So, report them to the authorities in Austria (where they claim their office is located).
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was made on June 12th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
We will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
Overview
Kiss&Fly has a rating of 1.1 stars from 371 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kiss&Fly most frequently mention customer service, credit card and full refund. Kiss&Fly ranks 225th among Plane Tickets sites.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
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- Appling, GA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ketha V.,
Thank you for your feedback. We sincerely apologize if our service did not meet your expectations. After reviewing your case, we would like to clarify that the amount debited was correct. We charged exactly the amount displayed to you on the order payment page, and additional information regarding the transaction was sent to your email.
Regarding your refund request, please note that refund processing times may vary depending on the payment method and the policies of the airline involved. If you have further concerns or additional reservations, we kindly ask you to describe your request in more detail by emailing us at info@kissandfly.com. Please include a receipt from your bank showing the debited amount so we can investigate further and assist you promptly.
Your feedback is important to us, and we are committed to resolving this matter.