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Kiss&Fly has a rating of 1.1 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiss&Fly most frequently mention customer service, credit card, and full refund problems. Kiss&Fly ranks 239th among Plane Tickets sites.
This company responds to reviews on average within 2 days
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
Dear Airline Customer Service Team,
I am writing to formally express my dissatisfaction with the recent cancellation of flight tickets I purchased from your airline. I am genuinely perplexed by the decision to cancel tickets that were already purchased and confirmed. In all my years of travel, I have never encountered such an issue, nor have I heard of a ticket cancellation occurring solely due to a change in price.
After purchasing the tickets, I received an email stating that they were canceled because the prices had changed. However, I proceeded with the purchase based on the fare you offered at that time, and those funds—borrowed specifically for this urgent trip—were the only resources I had available. This flight was essential, as it was intended for a family member who needs to travel from Romania to England for a critical medical procedure.
Canceling a ticket under these circumstances, particularly due to a price fluctuation post-purchase, is highly unprofessional. I expected more reliability from your company, and this experience has severely affected my confidence in your services. If this issue remains unresolved, I will have no choice but to share this experience publicly and advise my family and friends to exercise caution when considering your services.
Please address this matter promptly, as I am eager to understand why this cancellation occurred and to seek a suitable resolution.
You have from me half star very very disappointed
1 more thing please everyone ho see this review l will advise don't buy nothing from this company because you will have surprises
Dear Leonard,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and distress caused by the cancellation of your ticket, especially given the urgency of your family member's medical situation.
Please know that we are reviewing the details of your booking to understand the cause of this cancellation and will provide you with a response as soon as possible. Typically, ticket prices should be honored once purchased, and it is never our intention to cause difficulties for our customers due to price fluctuations.
We appreciate your patience as we work to address this issue. Our customer support team will follow up with you by email shortly to discuss a suitable resolution.
Thank you again for bringing this to our attention, and we hope to regain your trust.
Sincerely,
The KissandFly Team
Booked a flight and paid, only to be told a day later that the price of the ticket is no longer available. Absolute waste of time and now im out of pocket
Dear Caleb,
Thank you for reaching out and sharing your feedback. We apologize sincerely for the inconvenience caused by the price change after your booking. Unfortunately, ticket prices are subject to availability, and in rare cases, they may change before the booking is finalized.
To help resolve this matter and ensure the correct refund, could you please provide your booking reference number or other identification details? This will allow us to assist you more efficiently and work toward a satisfactory resolution.
Thank you for your understanding and patience.
Best regards,
Customer Support Team
WORST EXPERIENCE EVER!
I booked a trip through their website, and as soon as they received the payment, they canceled my trip with some explanations like "there was a change in the promotional fare with a limited validity period, etc."
I contacted them by email to inquire about the refund, and they told me it was issued and would take 1 to 24 hours to be completed. Almost 48 hours later, I still haven't received the money.
I explained that I needed the money to buy another ticket for a trip in 2 days. I risk not being present at my mother's funeral.
The agency continues to claim that I need to check with my bank, but my bank assured me that it should not take more than 24 hours after the refund is issued, and that deadline has already passed.
A piece of advice: AVOID THIS SITE AT ALL COSTS. This has undoubtedly been the WORST EXPERIENCE EVER!
Products used:
air tickets
Dear Nelly P.,
Thank you for your feedback.
We sincerely apologize for the inconvenience you have experienced. We understand the frustration and urgency of your situation.
Please be informed that we returned the funds in full on July 30. A confirmation that our company does not claim the funds has been sent to your email. We recommend checking with your bank again with this confirmation email, as it might help expedite the process.
We deeply regret the issues you faced and the stress it has caused, especially during such a difficult time. Should you require any further assistance, please do not hesitate to contact our customer support team.
Once again, we apologize for the inconvenience and appreciate your understanding.
Payment was difficult and when I tried to cancel less than 24 hours after booking, it was denied. Not even a credit was offered. Only time this has ever happened. It has never been this difficult changing a booking from any other company. I am now out $500 without a return ticket home.
Dear Mary Rose R.,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the amount to be refunded exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Do NOT use this service. They are a scam! I booked my flight thru them and when i went to check in for my flight the gate agent said i needed to pay 3 times the price for my flight because my flight was booked on a fraudulent card from kissandfly and my reservation was no longer valid. When i spoke to someone at kiss and fly they told me to pay the cost to rebook and they would refund me the amount, which i have confirmation from them stating this in an email. Now they want my full bank details instead of refunding the card they have on file and wont refund any of my money snd have stopped answering emails.
Tip for consumers:
They are not a legit company, they didnt book my flight and kept my money
Products used:
Airline booking
Dear Sarah L.,
We sincerely apologize for the distressing experience you've encountered. We understand the seriousness of your situation and are committed to resolving it promptly.
Upon review of your case, it appears there was an issue with your original booking that led to complications during check-in. We acknowledge the inconvenience caused by the request to pay additional fees at the gate.
Regarding the refund process, we are dedicated to ensuring you receive your refund as soon as possible. Due to the circumstances described, it seems there may be a discrepancy between the refund amount and the initial payment made via your bank card. For security reasons and to expedite the refund process accurately, we require your full bank details.
Rest assured, protecting your financial information is our priority, and we adhere to strict security protocols. We kindly ask for your cooperation in providing the requested details so that we can proceed with your refund without further delay.
If you have any concerns or require further assistance, please contact us directly. We are here to assist you and resolve this matter to your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to resolve this issue promptly.
Ho aspettato per 13 giorni la proposta di un nuovo volo per un volo che è stato cancellato da british airways a fine agosto. Adesso da 15 giorni lavorativi sto attendendo il rimborso del medesimo volo. Loro continuano a rispondere che stanno aspettando l'autorizzazione della compagnia aerea, quando sul loro sito scrivono che "Se avete pagato la vostra prenotazione al Kissandfly.it, i fondi saranno rimborsati entro 5-10 giorni lavorativi dopo il ricevimento della richiesta di rimborso". Una truffa!
Grazie per il tuo feedback. Siamo spiacenti per l'esperienza negativa e comprendiamo la tua frustrazione. La tua richiesta di rimborso del biglietto è stata inoltrata dai nostri specialisti alla compagnia aerea. Purtroppo non abbiamo ancora ricevuto risposta dalla compagnia aerea. Non appena la compagnia aerea autorizzerà la richiesta, ti informeremo sicuramente tramite lettera all’indirizzo e-mail dell’acquirente.
Comprendiamo quanto sia importante per tutti ricevere un risarcimento per i loro biglietti in questo momento. Tuttavia, finché la compagnia aerea non autorizza la restituzione dei tuoi biglietti, non abbiamo la possibilità di elaborare tecnicamente la tua richiesta. A questo proposito siamo costretti ad aspettare.
Non ci esoneriamo dalle nostre responsabilità, ma siamo obbligati a rispettare le procedure e i regolamenti stabiliti dalle compagnie aeree. Ti assicuriamo che stiamo facendo il possibile per velocizzare il processo e apprezziamo la tua pazienza.
Terrible Experience with Kissandfly - Flight Cancelled Without Explanation
I recently had an incredibly frustrating experience with Kissandfly that I feel compelled to share. I booked and paid for a flight ticket through their platform just last night, only to wake up this morning to an email informing me that my flight had been cancelled. What's more infuriating is that they failed to provide any reasonable explanation for this sudden cancellation.
The lack of communication and transparency from Kissandfly is simply unacceptable. As a customer, I expect to be informed promptly and provided with a valid reason for such disruptions to my travel plans. However, their disregard for customer satisfaction is evident in their negligent handling of this situation.
Not only did I have to scramble to make alternative arrangements at the last minute, but I also had to endure the inconvenience and uncertainty caused by Kissandfly's incompetence. This experience has left me feeling deeply disappointed and dissatisfied with their services.
I strongly advise against using Kissandfly for any future travel bookings. Their lack of accountability and disregard for their customers' time and money make them an unreliable and untrustworthy option in the travel industry. Save yourself the headache and choose a more reputable and customer-focused company for your travel needs.
Dear Tri T.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent ticket purchase and the subsequent refund process.
At the time of issuing the tickets, unfortunately, we did not receive confirmation from the airline about the availability of free seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and provide you with a full refund, as the service was not provided.
We understand your concern regarding the non-reimbursement of the transaction fee imposed by your bank. While we aim to cover all costs within our control, bank-imposed fees are unfortunately outside our purview. However, we acknowledge the inconvenience this has caused and will review our refund policies to see how we can better accommodate such situations in the future.
Regarding the discrepancy in currency, we apologize for any confusion this may have caused. Transparency in pricing is of utmost importance to us, and we regret that this issue undermined your trust in our platform. We are actively working on enhancing our pricing display to ensure that customers are fully aware of the currency and total cost before completing their transactions.
Your feedback is invaluable in helping us improve our services. We appreciate your patience and understanding as we work to address these concerns. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team.
Thank you for bringing these issues to our attention and for being a valued customer.
My son and I got COVID and could not fly home. As per their rules and regulations we should have gotten a refund. However, they denied our refund because there would be too many costs associated with it. Basically they would lose money. Crappy service. Crappy customer service. DO NOT USE! They are a SCAM!
Tip for consumers:
DO NOT USE KISS&FLY
Products used:
Site says they have a refund policy but they really funny when you need to use it. Look at other reviews. This is a SCAM!!
Dear Stacie C.,
Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused by your experience.
I'd like to clarify that when processing ticket refund requests, our agency adheres to the fare rules agreed upon with the airline. These rules govern the penalties and conditions for the refund process. You can review the specific tariff rules applicable to your order in your personal account under the "Fare Rules" section.
In your case, based on the airline's fare rules, the refundable amount is limited to certain unused airport fees and taxes. Unfortunately, the ticket fare, payment system surcharge, agency service fee, and payment system markup are non-refundable components, as outlined by the airline's fare rules. After applying these penalties, the refund amount exceeded our agency's service fee.
We understand the frustration this situation has caused, especially given the circumstances of your inability to fly due to COVID. However, the restrictions imposed by the airline's fare rules prevent us from issuing a full refund in this instance.
We apologize for any confusion or dissatisfaction with our service and customer support. If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and will continue to strive for improvement in our services.
Thank you for your understanding.
I bought my ticket and I couldn't travel, I lost everything I had to do at my destination!
They give special prices that the airline classifies as scammers and they give you a red flag by canceling your trip because it is a scam
Tip for consumers:
When I called them to resolve, they told me that I can do whatever I want but that they will not return my money.
Products used:
Airplane ticket
Dear Erick S.,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
I ordered a ticket to date was incorrect when I tried to correct it they said that was not possible mind you this is a month before the flight was even boarding so I simply asked for a refund so I could re-order the ticket they denied me do not use this website All the other reviews read the same horrible experience. They told me they were going to send it to technical team. I asked if I could speak to somebody in technical team. Apparently there's no way to speak to anybody in technical team have to go to the website electronically ask for a request, and after reading the reviews reviews on this place stating they never give refunds and customer service is horrible. The reviews are absolutely correct. I will never use this website again. Stay far away go through conventional ticket website. Please read the explanation for why they couldn't refund me a simple ticket cause I'm still trying to figure it out. Again stay away.
Products used:
I ended up having to go directly through the airline and they helped me out fantastic
Dear Jose A.,
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
As numerous previous reviews state, please avoid Kissandfly at all costs! I booked flights to Helsinki-Manchester-Helsinki and then the schedule of the outbound flight changed by SAS without any reason and the new flight schedule did not suit my travel plan. Then, I wanted to cancel my flights as that is the customer's right in these kind of involuntary flight cancellations. I checked personally from both SAS and Finnair that I can get full refund from them. So from their side no problem getting refund.
As I have used 3rd party travel agency Kissandfly I can not get refund directly from the airline company.
Now 3 weeks later, I have provided all the needed documents to Kissandfly but still no refunds. All the responses by email are ambiguous. I will not stop until I get my money back.
UPDATE 21st of March 2024:
I have contacted SAS (see attachments) and they have sent refund to Kissandfly already on 24th of February, a month ago, and you still dare to claim that I have received the money. That is simply not true!
Just give my money back.
Tip for consumers:
Do not recommend in any situation, avoid.
Products used:
I bought new tickets directly from airlines
Dear Mac L.,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your request. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
UPD 20/03
We contacted Scandinavian Airlines and received a response that the refund should be or has already been made to the passenger's bank account. Also, we recommend that you contact the airline directly to make sure that the airline employees have all your necessary bank details for the transfer of funds.
Regarding the return of Finnair tickets - we are still waiting for the return authorization. As soon as we receive an answer, we will immediately inform you via the buyer's email. Please wait.
I have booked a KLM flight to the US through this website, and from the moment I booked it it stated 'pending issuance'. So, I was told to wait max 48 hours. Then the tickets would have been confirmed. After 48 hours the tickets were still not confirmed. Contacted them about 5 times through chat. Every time I was told to wait because they had a high workload at the moment. So, I waited another two days and asked where my confirmation is. They again told me that the tickets were 'in the process' of issuance. But they again, could tell me how long that was going to take. I suspect, -as I spoke to a friend working at KLM-, that they probably advertised with a price that is not available anymore and they are just waiting for me to cancel the booking. Anyway, so that is what I did. Instead of sending me the cancellation, they told me again to wait for that. Also, support could not say when I will get that cancellation. I would like to have it as I will need to buy another flight, so that I can finally start booking the connecting flights in the US. This is so frustrating and it will be hard to trust this website kissandlfly.com. Travelfrom.nl is the Dutch part of it. Before I booked here too, but I will think twice now.
Tip for consumers:
Very frustrating such websites.
Products used:
I am waiting for a refund, only then I will purchase another flight.
Dear Goltsman B.,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
In case you have not received your return, please contact us by email.
We will provide you with the relevant document, with which you can contact your bank's Support Service to clarify the status of the transaction.
Booked a ticket KL to Manila, cheapest option on skyscanner was K&F. After booking and paying I was informed that the ticket issuance procedure was in progress. My itinerary arrived 6 hours before my flight is due to depart, taking much longer than the 48 hours they assured me in their email. There was also no option to add luggage so I'm having to organise this at the airport and I'm guessing it will incur additional fees.
The only saving grace was the customer service who did reply to my emails but could only really tell me to be patient and that they'd keep me in the loop. If you want a smooth flight booking service, in my opinion, I'd suggest you pay a little higher and avoid Kiss & Fly.
Tip for consumers:
Just avoid.
Products used:
Flight
Dear Ciaran T.,
We apologize for any inconvenience you may have experienced due to the delay and lack of promises. We sincerely apologize for this. We understand that your time is very valuable and we take your outrage seriously.
Thank you for giving us the opportunity to rectify the situation through our customer service. We are always looking to improve our services and your feedback is important to us. We plan to take measures to improve the quality of service and avoid similar situations in the future.
If you have any additional questions or specific requests, please let us know and we will do our best to assist you.
Best regards,
Kiss & Fly Team
Additional charges, poor customer support, complicated check-in process, last minute changes of flight numbers and carrier companies. Scammers.
Dear Dimitra P.,
Thank you for your recent inquiry regarding the pricing of round-trip tickets versus one-way tickets. We appreciate your interest and would like to provide you with further information.
It is common for round-trip tickets to be priced more attractively compared to individual one-way tickets. This is because airlines often offer discounted fares for passengers who book a round-trip journey. As a result, it is beneficial for us to explore all available options and present you with the best fares on our website.
However, we would like to clarify that while you have the option to purchase a round-trip ticket, please be aware that the return portion of the ticket cannot be refunded separately. In other words, if you decide not to use the return portion, it will not be eligible for a refund. However, you are more than welcome to utilize the return ticket if you wish to do so.
We understand that this policy may differ from what you may expect, but it is in accordance with industry practices. We want to ensure transparency and provide you with accurate information regarding the usage and refundability of your ticket.
If you require further assistance or have any additional questions, please feel free to reach out to our customer support team. We are here to help you make informed decisions and ensure a smooth and enjoyable travel experience.
Thank you for considering our services, and we look forward to serving you in the future.
Booked 3 tickets and was charged for 6. There's no response from any emails. They r based outside my country and its difficult to call them
They also charge much higher prices than shown initially. Don't use this service. I am trying get a refund through a dispute with my credit card company.
There's no social media pages or even a chat service. Please BEWARE
Dear Nasrin P.,
Thank you for the information provided by email. We have checked the file provided to you by the bank and would like to inform you that there is no double debit from your account.
The funds were first blocked on your bank card (to check the solvency of your card), after which the funds were debited by the airline. This procedure of paying tickets directly to the airline is usual.
Same as everyone else's story. Kiss & Fly cancel the flight & then won't give me the refund of their agency fee. The airline refunded me immediately but I'm still waiting, over 6 weeks, for Kiss & Fly. My credit card also got hacked after using this site. Not a coincidence. No one will give you a straight answer and they keep running you around in circles. Avoid at all costs.
Tip for consumers:
Do not even think about using Kiss and Fly. You will regret every moment.
Products used:
Flights
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
Scam me for over 500 $
This organization operates in a deceptive and fraudulent manner, luring customers with initially low-priced tickets. However, their practices quickly devolve into frequent cancellations and inconvenient substitutions, leaving customers dissatisfied and frustrated. Moreover, what they promise or advertise often does not align with the actual product or service received, resulting in a significant discrepancy between what was initially offered and what is reflected on the account or receipt. Such dishonest practices raise serious concerns about the integrity and professionalism of this organization.
Tip for consumers:
I will keep on reporting them until I get the full amount.
Products used:
airplane tickets
Dear Sam A.,
Your order has now been reopened for a return. You can view the status of this application in your personal account on our website.
We re-check your order and the amount of the refund (additional services).
Please wait for a response from us via the buyer's email. We make every effort to provide you with an answer as quickly as possible.
Be warned!
You will be stressed!
My personal experience tells you "STAY AWAY"!
Worst customer service ever!
Flight issues?
Ticket issuance in a timely manner?
Need to change anything?
Need to add extra baggage?
Need to cancel?
Need a refund?
Forget about it!
Save yourself a world of time, stress, and anxiety, and pay a little more reserving through the Airline's websites. KISS AND FLY?
YES. You can KISS your hard earned money goodbye, and watch your money FLY away.
YOU HAVE BEEN WARNED!
Tip for consumers:
Nightmare of an experience!!!
Products used:
Travel agency services
Dear Jesse L.,
We apologize for the inconvenience you experienced and the vulnerability of your experience with our service. We appreciate your feedback and are very sorry that we did not meet your expectations.
In order for us to better understand your situation and provide you with the appropriate assistance, please share your order number. This will help us identify your request and respond quickly to your specific circumstances.
Thank you for your understanding and we look forward to hearing from you.
This organization operates in a deceptive and fraudulent manner, luring customers with initially low-priced tickets. However, their practices quickly devolve into frequent cancellations and inconvenient substitutions, leaving customers dissatisfied and frustrated. Moreover, what they promise or advertise often does not align with the product or service received, resulting in a significant discrepancy between what was initially offered and what is reflected on the account or receipt.
So, report them to the authorities in Austria (where they claim their office is located).
Tip for consumers:
SCAMMERS
Products used:
Airplane tickets
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was made on June 12th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
We will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
I have booked the tickets,we have been waiting more than 12 hours,still ticket not received.
Seems to be fraud,only taking money from customers.
Continuously reaching to customer support,writing the same apologizing for inconvenience.Please don't book from this website.
They are fraudulent website.
Tip for consumers:
I have booked the tickets ,we have been waiting more than 12 hours ,still ticket not received .
Seems to be fraud ,only taking money from customers .
Continuously reaching to customer support ,writing the same apologizing for inconvenience
.Please don't book from this website .
They are fraudulent website .
Products used:
flights tickets
Hello!
We apologize for such a long wait for a response.
According to the information in the system, tickets for your order were not issued. Unfortunately, we have not received confirmation from the airline about the availability of seats on the flight. Booking canceled and funds fully refunded to buyer's account on May 2,2023.
Please contact your bank's support team to check the status of the transaction.
They changed my flight time the day before flight when I had purchased tickets 3 months prior. Tried to get me to pay to change my flight back to time it was supposed to be. Denied a refund because my return trip ticket time didn't change. What good is the return trip ticket if I can't go now because they changed my flight 18 hrs before I leave? Avoid at all cost. Just look around the internet. It is littered with the same negative complaints from thousands of people. Don't believe the reply messages they send to these reviews either because they are a lie and it is completely obvious. They are located in Austria & you won't be able to communicate with anyone via any means you try. They just steal your money & then hide like the cowards they are. How they are still in business I don't know but someone needs to shut them down immediately. I will celebrate on the day every year for the rest of my life when these scumbags are put behind bars, where they belong.
Tip for consumers:
Stay Far Away! Do not let cheap price lure you in because you will have nothing to show for that money in the end & never get that money back
Products used:
Flight booking
Dear Mike,
Based on your personal data, we are unable to identify you as a buyer. The files you provided also lack your more complete identification data.
Kindly provide us with your order number or buyer's email so that we can check the situation you describe here and comment on it.
We look forward to feedback from you.
I bought a ticket for my mum and realised I booked the wrong date soo I asked for a refund which was instantly approved but its been more than 3 months now a 40 email exchanges still no refund. Each time same excuse. No there not even replying emails.
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was made today, January 5,2023. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Our review is just like all the rest.
My wife and I booked flights from Los Angeles to Reykjavik with Kiss & Fly, and when our flight home got canceled, Kiss & Fly initially acted like they were going to refund us. But as the weeks turned to months, we were met with increasing silence. They kept telling us they were waiting to hear back from the airline--for five months!
When we asked to be connected with whomever it was they were supposedly speaking with at the airline, we got no response. Just now I called their customer service number and was hung up on when I asked to speak with a supervisor.
0 out of 5 would be a more accurate rating. The only reason I'm even writing this review is because I can see Kiss & Fly is occasionally active on this page. I'm hoping they will see this and give us our refund. If not, I'll have to keep posting reviews like this to warn others.
EDIT: Kiss & Fly eventually commented on this review and issued a refund for the canceled flight. I commend them for this. However, after how long this refund took (and the fact I had to post publicly to get it), I am not changing my rating.
Dear Henry B.,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, February 7th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
Products used:
Flight tickets
Hello!
Thank you very much for such a pleasant review on behalf of our entire team!
We are always working to provide our customers at a good price.
Sincerely glad that we were able to cause you such positive emotions. We hope you will choose our agency more than once to plan your future travels!
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Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Dear Florin,
We’re very sorry to hear that you had an unpleasant experience with your recent booking. Please know that we operate with a commitment to transparency and always strive to provide clear information to our customers.
Regarding your tickets, we would like to clarify that, according to the airline's fare rules, the tickets purchased were non-refundable. This information is available for customers to review before finalizing a purchase, as we provide access to all fare rules during the booking process.
If you have additional questions or need further assistance, please don’t hesitate to reach out to us at feedback@kissandfly.ro with your booking details. We’re here to help in any way we can and ensure all customers receive the support they need.