Kiss&Fly Questions & Answers

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Here’s what consumers have asked with answers from Kiss&Fly staff and previous consumers.

10 questions answered
10% answered in 1 day
Question:

What is cancellation fee within 24 hours?

Answer:

Dear Valery, We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!

By Kissandfly.com F.,
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Question:

What is the deal with e-mails asking for copies of credit cards and passports and cancelling reservations? i am leery about booking now.

Answer:

Hello, dear Nat B. Due to the circumstances it should be clarified that we are online-agency and the payment security is very important to us. In this regard we take all the measures to protect our customers from the potential threats. If the payment security system generates a request for confirmation of the legitimacy of credit card usage, we are obliged to make the appropriate verification and make sure that the purchase of services had been authorized by the cardholder. Of course, we are interested in selling the products, but taking care of our customers and providing them with a safe usage of our resource is a priority of our work. The detailed information about the standards of payment security and anti-fraud payment verification, which are used by our resource, you are able to review at our website in the section "Legal Information". To do this you may use the following link: https://avia.kissandfly.com/content/antifraud-verification.html Hope that this information will be useful for you.

By Kissandfly.com F.,
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Question:

Hi.. what is the cancellation fee for flights?

Answer:

Hello, dear Kevin! We kindly ask you to specify the number of your order so that we can check the information due to your request and provide you with our response in the nearest time.

By Kissandfly.com F.,
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Question:

I havent got the email witj my booking info what can i do

Answer:

Hello! Sorry for the long wait for a response. Please check if your question is still relevant.

By Kissandfly.com F.,
Question:

Hello, please how i can know if ticket wright or wrong

Answer:

Hello! Sorry for the long wait for a response. Please check if your question is still relevant.

By Kissandfly.com F.,
Question:

I am writing this with respect to the ref no yfuqwtrf as i have still not received the tickets. the status is showing pending issuance on the portal.

Answer:

Hello! Sorry for the long wait for a response. Please check if your question is still relevant.

By Kissandfly.com F.,
Question:

Hi i booked tickets with them recently and they canceled the flight several times so i chose to refund. do you get money back from them?

Answer:

Hello! We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!

By Kissandfly.com F.,
Question:

Booked flight and it have been almost 12 hours and haven't received the ticket

Answer:

Dear Simon, We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!

By Kissandfly.com F.,
Question:

Need my question answered

Answer:

I contacted the airline and got that portion refunded quite quickly. The agents fee portion from Kiss and Fly, well after endless emails and phone calls, they finally admitted I was entitled to a refund of their fees. I'm yet to get them though. I'm going to reach out to my credit card company and consumer affairs. Out of curiosity, did you credit card get scammed after using Kiss and Fly? Mine did. Good luck. Hope you get your money back.

By Karlie B.
Question:

I was wrongly charged on you website. how do i get in contact with your customer service?

Answer:

Dear Katherine, We would like to inform you that in order to check the issue, we kindly ask you to specify us the booking reference, full route and number of passengers. We will be very glad to help you!

By Kissandfly.com F.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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