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    K.Jordan

K.Jordan

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Overview

K.Jordan has a rating of 1.9 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about K.Jordan most frequently mention customer service, debit card, and order anything problems. K.Jordan ranks 2038th among Women's Clothing sites.

  • Service
    8
  • Value
    9
  • Shipping
    8
  • Returns
    5
  • Quality
    8
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How would you rate K.Jordan?
Top Positive Review

“Beautiful Coat”

Carolyn B.
10/13/19

I ordered a sweater coat from K. Jordan and it is perfectly beautiful. It looks just like it did in catalog. It fit a bit large so I had to return for smaller size. The new one arrived in about a week without additional charges. I was very pleased with item and customer service and would gladly buy from them again.

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Top Critical Review

“DIShonest, DISorganized, DIScouraged”

Terri T.
5/21/15

They lost track of my payments, they are inconsistent, uncooperative and unreliable. We made several attempts to rectify their mistakes. Despite long long phone conversations and promises that our account had been updated -- the next bill is yet again completely wrong. No tracking system. I recommend you stay away from any payment plan with this company and it's affiliates. Masseys, etc.

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Reviews (125)

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customer service (41)
Thumbnail of user janeg286
Virginia
1 review
3 helpful votes
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June 17th, 2019

I placed an order with them a week ago (and applied for credit at the same time) and got an email that I was approved. The status of my order on the site still says "credit pending". The day after I ordered, I saw all the bad reviews and requested that they cancel my order and request for credit. They said since it was processing they couldn't do that (but it's not marked processing, it's marked credit pending), but that they'd try and that I needed to keep checking back to see if it cancels. I've checked back every day and it still says "pending". Since the order hasn't been processed or shipped, there is no reason they can't cancel my order. I emailed them today and I got the same automated response. Customer service is terrible! Beware, this seems like a scam to me. I took an inquiry on my credit report for nothing!

Thumbnail of user tammyl128
Georgia
2 reviews
6 helpful votes
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October 26th, 2018

Don't go to this website k. Jordan it's a bad joke n nightmare I spend 50.00 dollars n I payed 20.00 dollars for payment then I ordered a second time 112.00 dollars I had put 26.00 dollars down before I could get it now I have show prove I paid a down payment what a fool I was never again

Thumbnail of user dawnr203
Tennessee
1 review
7 helpful votes
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December 22nd, 2019

I finally, placed my 1st order with Kjordan, as I receive their catalogs and have always thought their clothes looked nice. I ordered 1 sweater, which was expensive! I payed $48 for a chenille sweater and received it, falling apart, as the yarn was unraveled all over the sweater! The color was significantly, lighter than in photo! It appears to be a very cheap, quality of product, as well as the work that was done to make it! I won't be shopping Kjordan, again! SERIOUSLY, disappointed!

Thumbnail of user ileanab12
Massachusetts
1 review
1 helpful vote
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June 18th, 2021

I like their merchandise, but unfortunately I will not buy from them anymore because shipping has been VERY unreliable and everything arrives very late, after rescheduling multiple times. I tried to complain, maybe get a different shipping option, but the supervisor at costumer service really didn't care about my order, my problem. Bye KJordan

Products used:
Fashion clothing and shoes

Service
Value
Shipping
Quality
Thumbnail of user julieh1090
Massachusetts
2 reviews
0 helpful votes
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November 2nd, 2020

I am always happy with my purchase and satisfied with the quality, the only complaint I have, is the shipping charges are way too high, other that that, I have no complaints. Customer service is also satisfactory

Thumbnail of user nicoleb469
Maryland
1 review
14 helpful votes
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August 6th, 2019

So I received their catolog today. So while I was on hold trying to talk to someone about if they had petite sizes was on hold for 6 mins BTW. I came across this review site. WOW NOONE likes their clothes. Thanks for sharing your reviews it can make a huge difference in someone's choice to make a purchase

Thumbnail of user melissah125
North Carolina
1 review
5 helpful votes
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July 9th, 2017

Returned a dress that looked like a $4 item from Wish (a $60 dress). Paid for the shipping back then they send me a bill for $17 for shipping and $1 for financing. They send $#*!ty merchandise then pocket the outrageous amount for shipping. I'm not paying it and if they go after my credit, I'm disputing it. Should really start a class action lawsuit.

Thumbnail of user deniseh195
Indiana
1 review
7 helpful votes
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July 18th, 2018

I purchased an item and sent it back they only credit me for the amount of the item they kept the charges for shipping it to me plus charge me for the return and shipping again plus processing fee that is a rip-off company will never order again

Thumbnail of user saraj72
Washington
1 review
9 helpful votes
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May 9th, 2017

I love the clothes and shoes I have seen online and in the catalog but the reviews are awful and its not just one or two bad reviews
But its dozens of bad reviews, all these people can't all be wrong... I am sorry as fun and appealing as the clothes are I don't want the headaches.

Thumbnail of user beckyb36
California
5 reviews
10 helpful votes
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September 11th, 2016

I ordered a top when I got it it was cheap and didn't fit right. I would have sent it back but they charge $7.95. The top was $13, they wouldn't work with me on the returning it without charging me. They don't care about their customers at all.

Thumbnail of user clarenciar
Ohio
1 review
11 helpful votes
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July 23rd, 2018

I placed an order and I needed a down payment. I used my card to make the payment(2months later). They took the payment and then canceled the order. I spoke the several people all giving me different stories. Only to find out that the money will be sent to me via check 2 weeks later. I used my card but can't receive a credit. No one can tell me why. The customer service is terrible and gave zero knowledge of what goes on with the company.

Thumbnail of user sherryj11
Massachusetts
1 review
5 helpful votes
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May 29th, 2018

I've been purchasing from K. Jordan for almost a year and have 12 shirts, 2 pairs of pants, a puma sweatshirt with a hoodie but its like a nighty but warm so it's good for the winter. Everything I've bought is true to size and is nice quality and looks exactly like the picture in the catalog and on the site. They are sister companies with Masseys where I bought my winter boots sketchers and k-swiss sneakers that fit true to size. The stuff ships 7-10 days and never late. I seriously am shocked to see these reviews cause I don't have 1 bad thing to say about them cause i have gotten so much stuff and it's great stuff and not expensive at all. I'm ready to buy some more stuff right now. No joke.

Thumbnail of user latanyaj2
Michigan
1 review
5 helpful votes
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December 13th, 2016

I ordered for the first time.the clothes weren't not advertised right and didn't fit right. I sent it back and ordered something else and now it's been a month and I still don't have the article of clothing I ordered. I keep calling back and they keep hanging up. Forget it. Never again scam artist.

Thumbnail of user julieh951
Massachusetts
1 review
2 helpful votes
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May 26th, 2020

I love kjordan, everything is great, customer service is great, the merchandise is beautiful and true to size. I have never had a complaint about them. By the way, wonderful sales and on the season. Not like winter items in the summer. Im kjordas biggest fan.

Thumbnail of user stephanies1870
Virginia
1 review
1 helpful vote
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June 17th, 2021

Please dont order anything from this store i return an item because the item did not fit and the want me to pay them 36.00 dollar for returning the item i should have kept the item and sold it i have ordered from the store Vensus and returned items that did not fit and they did not charge me a fee for returning items this is a rip off 36.00 is a high amount for a return fee reps should tell u this at the time of purchase dont want this to happen to anyone else i have contacted the better business bureau

Thumbnail of user debbieh30
Oklahoma
1 review
18 helpful votes
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March 10th, 2015

I ordered a dress from K Jordan. When I received it the material was shoddy looking. The cost of the dress was $59.99! The shipping charge was $16! To return it, I was REQUIRED to use their label which cost ANOTHER $7.95. Total I spent $24 on a dress I don't even own. NEVER AGAIN. When trying to work with Customer Service, they stated "this is our policy" and didn't make one effort to resolve it satisfactorily. I wouldn't buy a safety pin from them!

Tip for consumers:
don't order from them unless you have money to throw away!

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicaf187
New York
1 review
3 helpful votes
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September 11th, 2020

The shabby establishment shipped an itme to me and Fedex returned the item stating they had the wrong address, the address was entered by the merchant which is K jordan. Fedex returned the item to the shipper and K Jordan refused to refund my shipping cost (37.99) even though I never received the item and neither was I the one that returned the item. This was my first order with them and the last.

Thumbnail of user kerriw7
Wisconsin
1 review
4 helpful votes
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April 17th, 2017

I ordered frim K Jordan and they mixed up my order 3 times in a row. Not only that, but every time I called each customer service representative was extremely rude and acted as if I was bothering them. I had to go through numerous people to get my order right. I was original told to return my items and then they would exchange them. Instead, they ordered my items and charged my card again without my knowledge and again sent the exact same thing (which was not what I ordered. I ended up speaking with them around 9 times toral. Only ONCE wasI treated kindly and that was a supervisor. Terrible experience. Will never order from them again and spreading the word.

Thumbnail of user crystalp115
Illinois
1 review
2 helpful votes
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January 31st, 2020

Ordered a pair of jeans and shirt I seen in a catalogue. Paid for it outright and the jeans are decent. The shirt?! Terrible. Looks or fits nothing like the catalogue and I am small. This place SUCKS, and looking at the reviews I see I am not the only one who regrets shopping with them. Wish I had read the reviews first. Do yourself a favor and NEVER SHOP FROM THEM. You WILL be disappointed.

Thumbnail of user shonar
Washington
1 review
25 helpful votes
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December 4th, 2014

I will give K. Jordan a negative 1... I ordered a dress in my size when it was delivered the dress didn't fit. Their material is not accurate. I sent the dress back and called customer servuce with a complaint. The representative was very rude he tild me it wasnt his fault my dress didn't fit. And he hung the phone up in my ear. I will never do business with this company and will not be referring them to anyone.

Thumbnail of user dorisb666
Georgia
1 review
0 helpful votes
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September 23rd, 2021

There customer service has to be the rudest people. There clothes are very poor quailty. The shirts Ibought from them had holes in them as after a few weeks. The pants are the same poor quailty. They are very expensive. Do not waste your money.

Tip for consumers:
Poor quailty clothes. Expensive not recomened.

Products used:
Top . Jean's. Jackets. Dresses. Poor quailty

Service
Value
Shipping
Returns
Quality
Thumbnail of user shellyt42
Illinois
1 review
3 helpful votes
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May 10th, 2019

I will never and have never ordered from kjordon. They charged me for items that I never ordered and after I sent the items back. They charged me! How is that possible?! They are identity thieves and scammers. File a complaint and whatever else you need against them. They aren't to be trusted.

Thumbnail of user nancyn39
Wisconsin
1 review
3 helpful votes
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October 31st, 2016

They delivered fast... were very friendly... and the person loved the gift... some ppl just can never be pleased... but I am happy with them... thank u K. Jordan

Thumbnail of user patriciac212
New Jersey
1 review
2 helpful votes
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October 29th, 2017

I love their styles and the quality is excellent. They make phone payment easy, not complicated. Never a problem with K. Jordan. Yes, they are pricey, but you get what you pay for. Very stylish.

Thumbnail of user patm732
Texas
2 reviews
11 helpful votes
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March 11th, 2021

Received a catalog from k. Jordan and was looking forward to ordering. However after reading all the negative reviews, no way will I waste my time and especially my money on them!

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