Kohl's

I am trying to get a letter faxed over to show that my account with you is closed. I need it ASAP for a mortgage company.
I called yesterday, the lady told me it takes 24 hours. Please feel free to listen to the call, as that is what she told me.
I called back today as I have not received it, the new lady told me 3 days.
I asked to talk to a supervisor, the supervisor told me 24-48 hours.
As you can see, I am being told all different things.
I asked to talk to the supervisors' supervisor and was told there was not one. I was not aware I was talking to the owner of the company.

I need this letter today, ASAP. This is needed to close on a home
If one service rep tells a customer one thing, then the company should abide by it.

I was very disappointed with Kohl's cash. I ordered something online and Kohl's gave me 50.00 in Kohl's cash. I spent the 50.00 Kohl's cash. When my order came, I had to return it. I got all of my money back except 50.00. I was satisfied with that. When I received my bill Kohl's also added 50.00 for the merchandise that I had bought with the Kohl's cash. In other words, Kohl's collected 100.00 for the Kohl's cash. I talked to a representative of Kohl's and he said that he would email me 30.00 Kohl's cash. I've yet to receive that email. I will not be shopping at Kohl's again unless I get my 50.00 back.

I placed an order for multiple items on 12/1/15. When I had not received several of the items by 12/23/15, I contacted customer service and was informed that the items were damaged during shipment and were being returned to the warehouse and I would receive a full credit on my kohl's charge. When I received my next statement, the credit was not there. I had to make several additional phone calls and in the end was issued store credit for my "return." Really? You screw up packaging and make me jump through hoops to get my money back for something I never received and then you add insult to injury by issuing me store credit? Never will I ever order from kohls.com again.

Ordered something online and then had to cancel it within 10 min. Of ordering and they won't let me cancel it, they say it is already in transit and need to send it back after I get it. At my cost or take it to a Kohls near me 30 min. Away! They say there is no hassle cancelling or refunds, but that is a lie! Not to mention I could not speak to a USA rep or manager there are none available! I tried to cancel within 10 min. Of ordering and it was to late it was already in transit? Shame on you Kohls for poor customer service but also for selling out to over sea's company's when we buy the stuff here in the good ole USA! What happened to keeping our money in our country? Is it to much to ask to keep our money where we spend it?

I have just encountered the worst customer service from the Khol's customer service call center. They double charged 2 banks accounts paying the entire balance on my account twice. Then when I requested a refund from the account they fraudulently took the 2nd payment from, I was told it would take up to 4 weeks to receive a refund. After speaking with the supervisor, Carlos, he told me there was no supervisor above him to approve an expedited refund, due to Khol's mistake, and repeatedly told me that he could not help me any further.

Went to Kohls today to purchase some Christmas presents. I was told my Kohl's Credit card had expired. I spent nearly 20 minutes while the clerk did an inquiry on me for credit application. I was then told I would not get the discounts so walked out and threw away my old credit card along with some more paperwork to fill out to reapply for credit. It seems I need the lousy credit card to get the discounts. Also for some odd reason my credit score went down 7 points because I was asking for a credit card! A card I had but was expired. The guy with cash finishes last. Kohl s is high priced to begin with so without the discount they are worthless to me. I will be doing my shopping at Wall Mart this year. A very disappointed customer at the Shakopee Minnesota location.

Jim

I have been a Kohl's customer for many years and never had a late payment. I had to go out of town to work in October, and instead of going online and paying my bill I just mailed it in. It apparently never made it to Kohl's. When I got home I found a bill for the late payment on it. I panicked and called them immediately and they told me there was no problem that they were not going to report it to the credit bureau. I paid it been in there and was told everything was fine. I checked my credit the other day and my credit score dropped 100 points. I had to go into the credit agency and find out why. They did report me after saying they hadn't. I've been a good customer I've always been reliable and I am not responsible for a lost check. I did everything I could to fix the problem as soon as I got home. I think they could've had a little more patience the payment was only two weeks late. I will not shop with them ever again unless they reverse this ding on my credit.