• Kohl's

Kohl's

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Overview

Kohl's has a rating of 2.1 stars from 889 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kohl's most frequently mention customer service, credit card, and order online problems. Kohl's ranks 98th among Department Store sites.

  • Service
    132
  • Value
    112
  • Shipping
    93
  • Returns
    91
  • Quality
    105
Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
1
Negative
16
41
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How would you rate Kohl's?
Top Positive Review

“Great selection and always clean.”

Jenn S.
8/30/21

This year shopping for children's back to school clothes I visited many stores. Most were not stocked and the variety was very limited but Kohl's was great. So many brands to choose from and very neatly displayed. The customer service reps were friendly and returns were easy when need be. Their online selection is even better than in store and the shipping is prompt and arrives quickly. The quality of the brands they carry are also top notch and wash well. I would recommend shopping at Kohl's.

Top Critical Review

“Tired of constant Price Changes”

Creatress Z.
11/3/24

This business drives me crazy. I cannot ever be sure I am getting the best price. I will place an order online. The next day the item will be on sale. Place that order, then a few days later, the discounts change and yet an even lower price is available. What kind of business want's customers placing multiple orders only to return them all because prices have changed? I have one last return of a group of items that had me go through 4 orders to get the best price. I make sure that I consolidate so I only have to go to the store once for returns, but then the poor clerk has to spend 20 minutes with me sorting through multiple orders for the returns. I am done! I will shop elsewhere. Kohl's, lower your prices overall and keep them standard and YOU will save money! What an insane business model that cause extra work for everyone, and drives your customers away.

Reviews (889)

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Reviews that mention popular keywords

credit card (61) customer service (212) billing address (8) email address (6)
Thumbnail of user daleh32
Ohio
22 reviews
27 helpful votes
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January 23rd, 2015

Could have been better. Enough about the kohls card. If i wanted one id ask. Just wanted to shop thats all.

Thumbnail of user feliciad180
New York
1 review
2 helpful votes
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June 11th, 2022
Verified purchase

I thought I had purchased an Amazon Echo Show as a guest. The web page was misleading at best. Received only a stand for the echo at a price 3X what I later found the stand to cost.

Tried to return or exchange, but that's when my trip to hell started. I had purchased as power of attorney (POA) for my 96 year old mother with dementia. They refused to talk to me without my POA on file, but since I had purchased as a guest, they refused to file my POA.

SO - I wrote a bad review on Kohls website - nothing inappropriate, only telling my experience as I am now. They refused to publish it despite watering it down four times, answering every concern they raised (like mentioning the name "Amazon" - which is in the title of their webpage and appears 35 times on the purchase webpage). Doesn't work - should you cite so much as a syllable of criticism about Kohls online experience, it won't get published. So, the message sent loud and clear to me is:

KOHLS - Don't EVER purchase as a guest and don't EVER complain in a review

Tip for consumers:
KOHLS - Don't EVER purchase as a guest and don't EVER complain in a review

Products used:
electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user joanw384
Wisconsin
1 review
2 helpful votes
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August 22nd, 2021

I had done an even exchange but the item still didn't work. The exchange was not in the system
They accused me of lying about buying it at Kohl's

Thumbnail of user frankw657
Michigan
1 review
1 helpful vote
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August 9th, 2021

It's never fast enough or good enough... you get 5 credit cards they want more more more... they give 30cent raises to people that get awards for great work... but they donate money in the millions so they don't look bad and the increasing inclusion nonsense... stop donating money take care of your employees... AND HERE IS THE REAL KICKER... ALL YOU KOHLS EMPLOYEES... UNIONIZE, VOTE, GET THE RETAILERS UNION IN THERE... YOU KNOW HOW MUCH A EMPLOYEE GETS IF THEY HOCK THERE CREDIT CARD... A DOLLAR... LOL YOU GET A 50 cents for each card you hock... AND KOHLS GETS THOUSANDS IN INTEREST... THEN THEY DID THIS DEAL WITH AMAZON... ADDED ALL THIS WORK ON THE EMPLOYEES BACKS WITH NO RAISE OR EXTRA PAY... THE REAL KICKER... MICHELLE GASS BRAGING ON THE MSNBC BUSINESS CHANNEL HOW THEY HAVE 2 BILLION IN CASH RESERVES SO THEY WILL BE ALLRIGHT... SOUNDS LIKE CORPORATE GREED TO ME AND GOLDEN PARACHUTES, PRIVATE PLAINS FOR THE ELITE... BUT YOU... WERE GONNA GIVE YOU A 30 CENT RAISE...

Thumbnail of user philipm485
Pennsylvania
1 review
3 helpful votes
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March 26th, 2021

I am new to Kohl's and was excited to open a charge so I could shop on line and have items delivered to the store during Covid. My first item was a comforter that was clearly returned as it was stuffed into the original packaging and it smelled like perfume and body odor. Surely someone had to notice this before passing it onto me, the customer. Second item was an iron who box was so damaged that I was afraid to keep it as clearly it had been through a rough journey on the way to to store. My third item, a toaster oven never shipped but it was billed to my account. A month later and after multiple inquires, it arrived. Apparently I'm signed up for paper statements, but none have ever arrived, to which the company admitted there's been a problem sending them out. I forgot about a 22.00 purchase which is now $39.00 due to late fees because of never receiving statements. (I had originally signed up for paperless an never received an email either) Customer service agreed to drop the fee and charge me the original 22.00. The next day they charged me $39.00 after all! I call to have the error fixed and hey said I can only get a refund by a paper check. Paper in 2021... how cute! When I called customer service it took me almost ten minutes to reach an actual human. I was forced to answer a survey which was clearly tying to sell me car insurance. The menus are confusing and circular and I kept returning to the main menu. The products are fine, when not slept in or dropped. The customer service people are nice, but clearly have no clue. Shipping is not in ship shape. This company has a lot of work to do. Sadly, I'm cancelling my card and returning to Macy's. The same products on a one day sale are a better value/savings. Don't even get me started on the Kohl's cash! Time limited Monopoly money! Price is important to me, but so customer service and respect. Good luck spending your hard earned money at this store

Tip for consumers:
This site tricks you into thinking you don't have to sign up for a site after you spend 1 hour writing a prop review. Shade!

Products used:
Toaster oven. Others sent back

Service
Value
Shipping
Returns
Quality
Thumbnail of user gracew33
Minnesota
2 reviews
1 helpful vote
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March 14th, 2017

Always excellent service and good quality clothing and household supplies. I always buy my sons tennis shoes there because they have wide width.

Thumbnail of user sheldonf3
New York
2 reviews
1 helpful vote
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March 9th, 2017

Stores are bright and clean with large selection. The online shopping site is also perfect. I always save 15% when shopping online here.

Thumbnail of user ritar92
California
2 reviews
0 helpful votes
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October 30th, 2019

I've been shopping here for years) Everything is ok every time. They usually have good discounts, customer service is helpful) Good job guys

Thumbnail of user justinm1410
Virginia
2 reviews
0 helpful votes
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May 27th, 2022

The Kohls near my house did an excellent job at helping me find what i needed, I'll be going back for more gifts for my family

Products used:
Gifts for family members

Service
Value
Shipping
Quality
Thumbnail of user mellodies
Illinois
14 reviews
14 helpful votes
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February 1st, 2016

KOHLs isnt for everyone.To me if you got REAL money you can shop there. But for Budget Customers for get it you have to shop there when they have good sales

Thumbnail of user bobh1166
Nevada
1 review
2 helpful votes
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July 9th, 2021

Horrible customer service, managers have an attitude, specially Javier and Kevin! Dirty fitting rooms and bathrooms.

Tip for consumers:
Don't go to the Valle Verde location!

Products used:
Non, left the store because no one would assist me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gf170
Michigan
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

I ordered a $200 leather coat on Dec. 18th as a Christmas gift for my mother from Kohls.com, I paid an extra shipping fee for expedited delivery before Dec. 25. The morning after ordering I received an e-mail stating my order had been shipped and would be delivered on Dec. 21. I took that e-mail at face value. Fast forward to Dec. 21 and my delivery never showed up, so after checking the tracking I find that my order was never even picked up by UPS. I then call Kohls customer support and I am told that my order was not shipped because it was out of stock. I never received any notification prior to this that my order was not on its way. I ask to cancel the order and be refunded in order to try to rush out and buy a gift at the last minute. I am told by the Kohls representative that it will take 6 days before I am able to cancel the order and I will have to call back in order to do so, then after that it will take 7 days to process the refund. Basically Kohls sold me an item under false pretenses as they never had the inventory that they charged me for and now they are holding my $200 and it will be at least 3 weeks from the day that I made my purchase before I can get my money back. At this point I'm not even sure that I will get a refund. This is company that engages in fraudulent practices. I have a feeling that they do this intentionally as means to falsify revenue reports as they are holding customers money for inventory that they do not have nor intend to ship. BEWARE OF THIS COMPANY AND THEIR DISHONEST BUSINESS PRACTICES!

Tip for consumers:
Be

Products used:
None, I paid but was not furnished with my order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertf70
KR
12 reviews
16 helpful votes
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March 15th, 2015

I am a subscriber to their email and mailing list so we always receive all the great coupons. We Love Kohls and are loyal customers.

Thumbnail of user deaj
Missouri
4 reviews
0 helpful votes
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February 2nd, 2022
Verified purchase

I love kohl's! They always have great deals and their products are great quality! My favorite is when they offer kohl's cash!

Products used:
Adidas pants

Service
Value
Returns
Quality
Thumbnail of user jodyp7
Texas
4 reviews
19 helpful votes
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June 15th, 2015

I order online and shop in their stores. Great sales and return policy. Men's clothing is a great price along with bedding.

Thumbnail of user bonnief13
New York
4 reviews
4 helpful votes
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May 10th, 2016

I ALWAYS CHECK PRICES BETWEEN KOHL'S AND AMAZON. WITH KOHL'S COUPONS AND THEIR ON LINE SELECTION AND TO TOP IT OFF, THERE IS NO LIMIT OF TIME WHEN IT COMES TO RETURNS. GREAT STORE.

Thumbnail of user mk234
Georgia
1 review
0 helpful votes
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June 17th, 2019

I don't ever usually review companies, but I've had so many problems with Kohls.com that I have finally decided that maybe other people would benefit from hearing some of my experiences. I almost always have nothing but trouble placing an order with Kohls.com! They send me emails offering me discounts and say they give you "Kohls CASH" for your orders, but when you try to apply them, they NEVER work! Then you have to call in to the call center and hope that you get a helpful rep that can finish placing your order for you. Otherwise you just waste a ton of time and it is all for nothing. It is not worth the hassle. Save time and order elsewhere online since they try to lure you in with CASH BACK that never works and your reward for all the trouble is nothing but more headaches! And then to add insult to injury, if you actually can get the order placed, the quality of the items and packaging are HORRIBLE! On more than one occasion, I have ordered shoes and the boxes came completely ripped up and smashed. Once I even received a shoe box that had holes stabbed throughout it like a child (or maybe a disgruntled employee) punched it through with their pencil repeatedly. I received a top with the ink tags still on it and had to drive an hour away to the closest store to take it back. I have ordered three of the same exact kind of tops and every one is sized so drastically different that there is no way that they are even in the same range, but when you check the size guide on their website it is all the same. The guides don't match the brands or the actual items, just a generic guide that is meaningless. Unless you live next to a Kohls and have lots of time to run back and forth for returns, don't waste your time or your money. They charge you for mail in returns even if it is there fault!

Thumbnail of user chandria.prime
Italy
1 review
0 helpful votes
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August 9th, 2023

They have no verification measure to check emails when you create an account.
Anybody can enter anybody else's address...and bam...somebody else have an account on their site with your email address.

It happened to me: sombody entered my email address to create a kohls account, for security reasons I went and changed the password so whoever did this could not get access.

Getting an account deleted it's near to impossibile, once you're in you won't get out, your email is in their system, you will get promotial spam...the whole 9 yards.

Chatting with ther customer support is like bouncing up a wall, they refuse to delete your account, they start asking your for your data, name, telephone number and address, I refused to give them my address and telephone number, I just told them my name but in retrospect I think I shouldn't have.

They will just deactivate your account but your email and name is in the system and you will continue to get spam email without consent.

I think it's ridiculous that a company do not have systems to validate email, and will refuse to delete accounts.

Service
Thumbnail of user loric58
California
5 reviews
14 helpful votes
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January 9th, 2016

I can spend hours on their sales items. Love this store and their returns, even on my online purchases, have been quick and no questions asked!

Thumbnail of user sauda5
Pakistan
26 reviews
15 helpful votes
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January 3rd, 2016

That's good. If we shop on this site, they give $10 on shopping any thing upto $50. If we buy things of $60, we pay only $ 50 today. Hurrah!

Thumbnail of user michellel172
Michigan
2 reviews
7 helpful votes
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January 20th, 2017

Just be aware that Khols intentionally hikes up their prices and marks them down 20-50% to make it look like a deal. Cheaper to shop at Macys.

Thumbnail of user dianei296
Texas
1 review
0 helpful votes
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March 25th, 2021

Made 2 payments NEVER RECEIVED confirmation Had to call to have one pymt cancelled Kolhs hasnt fixed BEWARE making pymts on-line. Emailed *******@kohls.com to Corp to get answers, THIS IS A GOOD EMAIL ADDRESS FOR HDQTRS Executive Correspondence Lead | Office of the President Kohl's Department Stores

Tip for consumers:
LOW INCOME

Products used:
CLOTHES

Service
Value
Shipping
Returns
Quality
Thumbnail of user leahn94
Indiana
1 review
0 helpful votes
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November 26th, 2022

My daughter and I went to Kohl's this afternoon to drop off an Amazon return. My teenage daughter was itching to have me buy her something with that $5 Kohl's cash incentive we got for the Amazon return. I told her I would consider getting her a useful item of clothing like pj pants or a sweater/shirt. We searched the entire store and could not even find a pair of pj pants other than knit middle/old age lady ones. Not a pair of flannel pj pants to be found! Seriously? Not even 1 shirt in the young ladies area did she even consider trying on. There was nothing remotely attractive in the entire area. But walking through the store on our way OUT, we saw racks and racks of the most hideous clearance clothing I've seen in ages. Wow, can't believe no one wants to buy that vinyl, vomit green Moto jacket. Or the rectangle shaped beige dress/Ace bandage. Hard to tell which it was…Need some Granny panties or cheap shapewear? Then you're luck. Huge supplies of them. I am their target age range but I didn't see anything in that store that I wanted except a pair of black yoga type pants and of course they only had them in a size XXL. That's it, no other sizes. But if I wanted Capri length tight athletic/yoga pants at the end of November I would have had my choice of options. Regular length? Who would want those? Kohl's Corporate Buyers must be idiots. Seriously very brain cell limited narcissists who can't just ask the shoppers in the local stores what merchandise they feel is needed in their area. I guarantee not 1 person in my area would be voting for that vinyl vomit-green motorcycle jacket. You guys are killing your own stores. Wake up.

Products used:
Did not purchase anything. Could not find anything we wanted.

Service
Quality
Thumbnail of user maryd1543
Georgia
1 review
0 helpful votes
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December 24th, 2020

I ordered on line on the 15th of December to insure delivery by the 24th - I called the corporate office (which I think is in Mexico) they couldn't speak good English and only knew how to read the screen showing delivery by the 24th - one forign speaking person said "it's not the end of day yet - keep looking for it you should get it on the 24th or in a few days...? Really - the supervisor read good English, you have to wait 10 business days to get a refund. USPS doesn't even show they have the package and Kolhs headquarters is blaming them for the delay - due to covid there is a lot of people sick. I asked can you stop the package and let me pick it up at the store - NO you have to wait 10 business days. WOW Kohls Great Customer Service - Oh Merry Fr*g Christmas

Thumbnail of user destinyd4
Chile
2 reviews
0 helpful votes
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May 3rd, 2016

I think Kohl's collection and their system are pretty good, I am not a regular customer. I shopping sometimes every month.

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Enjoy free shipping and easy returns every day at Kohl's! Find great savings on clothing, shoes, toys, home d̩cor, appliances and electronics for the whole family.

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