Kohl's

The shopping experience isn't so bad, its just the rude staff at every location I have been to.

July's statement was paid off $118.46 by my Special Needs daughter, I was with her, we made a large return of $176. The cashier told us to go online within 24-48 hrs., to see what new balance would be. She said "there will most likely a credit." We both forgot to go online. August we received a bill, balance was $86.11 + $29.00 late fee? I immediately called the 1800# and asked why was there a late fee? That I would gladly pay the $86.11 but there was a mistake to remove the late fee, we've NEVER MADE A LATE PMT., the individual was a outsource CSR, I had a hard time understanding him? I asked to speak with a supervisor, same issue (I was speaking to individuals in Philippines!) I kept asking for them to remove the late fee, they didn't understand I ended up transferred to their FRAUD DEPARTMENT? They put a hold on my daughter's account! I called back each time being transferred to the FRAUD DEPARTMENT?

I took proof of pmt to store where initial account was opened, the store manager Abby opened the account 4 months before. Abby made the call was on speaker my daughter gave her permission to speak on her behalf, once again miscommunication Filipinos are extremely hard to understand via phone, they didn't understand what Abby was saying, they told us we had to submit proof of my daughter's name, mailing address, form of government issued ID, registration, past port and electric bill, water bill AND phone bill NOT CELL PHONE? My daughter only has a cell phone, we submitted her ID with our address, ALL IF THE UTILITIES ARE IN MY HUSBAND'S NAME! My daughter doesn't own a passport!

Abby downloaded the app and my daughter's information, then we saw first hand SHE HAS $300 AVAILABLE AND $40.00 CREDIT FOR A TOTAL OF $340! YET CANT ACCESS HER ACCOUNT BECAUSE THE FRAUD HOLD? Total craziness dealing with OUTSOURCING INDIVIDUALS! I need help for my daughter.

Came quick and I am very pleased with the order well worth what I paid for it.

I love how when you have their card you can get 30% off deals on all merchandise.

Always great to deal with ships right away. Always had my items in stock. Sales are awesome!

Not so fond of them anymore. The store is always a mess and the prices are high.

It would seem ordering online, and having the items shipped directly would be the way to go!
Not, OMG! I ordered a coffeemaker Keurig (not a cheap item) sent Fed Ex, delivered 10/1 left on porch. Amazing the party I sent to the garage is always open, and usually right there, so when understood it was not received I have spent the last 3 days talking to the Phillipines. Not only was the connection awful it was difficult to understand, finally diconnected the call and then you get a survey in the inbox "How did we do"? Tried agian same issue wanted me to authorize the new charge to resend the gift, and the credits that were applied would be refunded to me? They could not resend for the same amount, and then I had to wait 10 days for the refund. On the 3rd call I requested the US, he asked me to call the post office to see where the package was? I said FED EX says it was delivered to the porch, he said that is the internal process? Do you think he knew what he was doing? Finally had the order replaced, still not shipped though? And I still will have two charges until the tracking is complete on the first one. I received a 30 credit to make me feel better, now my original charge was 65 the new charge is 75. Somewhere in this process it made sense to the agent, I was done fighting.
So I called the Corp office left 2 messages, finally got a call back at the end of the call I had exactly as much information a policy quotes as I did the day before.
Christmas season is going to be awesome for this company. 128.00 that no one wants a signature confirmation, even on the second order but for some reason Fed ex can't just say here is where it was left and go get it.!
Unless you have the time to waste pick it up and mail it yourself. Or find another source.
** update, had to reorder unit credits were to be applied for the original! Credit issued to CC 45.87 (charge 65.87) and I'm told gift credit in process 49.00. (gifts $ 62.87) even reversing the original order was an issue with math. I spent 30 minutes tring to find out why there was a difference no one could explain. To boot I have to pay an additional 10 for the replacement to be shipped. Bare in mind nothing I did caused this issue..

I placed an order on 11/30 for 2 products, on the day I was supposed to receive them I checked the status and the product was damaged and marked unable to deliver. I completely understand that and appreciate not receiving a broken product. I then called to see if was going to be possible to receive the item prior to Christmas as the products were gifts, this was on 12/11. The first CSR hung up on me while I was explaining the situation to her, I called back at the next CSR seemed to accommodate the problem and provide a solution. When I received the new order conformation email, she had intentionally replaced my original item with a different product, later I found out this happened due to Kohls being out of stock of the 4 pc wine glass set I originally ordered. I understand they were out of stock, but would the CSR did not tell me that, she decided that I should receive this other product that I did not order. When I called back a 3rd time, the newest CSR was very pleasant to talk to and explained that they are having problems with bad employees that DO NOT CARE if the customer is taken care of. After she appropriately explained everything that happened and what the other CSR did, I felt as my problem would be handled and would receive the refund for the 1 product that was out of stock. Then she hung up on me as well. I called for the 4th time and spoke with another CSR and forcing myself to refrain from noticeably being upset explained everything. He handled it sorta, I was supposed to get my refund no later than 7 days. I called today, 17 days after the phone call, and was told it may take up to another 7 days because they have not processed the request yet. I have never received such horrible service in my life and WILL NEVER spend any money Kohls again.

I have been shopping at Kohl's online since my nephew was born, and I love it!

Bring your coupons and plan on spending the day clothes shopping; super great deals with coupons.

Things always seem to arrive in good shape and packaging is not tattered and thrown on.

Everything goes on sale, so I feel like a chump if I ever pay full price,

Great store to shop for affordable clothes and have a nice selection from which to choose.

I love kohls especially when they have those promo codes that and the bonus bucks. Great work kohls

We ordered our kids shirts online for school yesterday. Great sales! However, Kohl's decided to deliver our entire package MINUS 1 shirt to our house. This 1 shirt was sent to a store for reasons unbeknownst to us, that's nowhere near where we live. SO... we call customer service. The first guy said to call the store it was shipped to, have them cancel the shirt order. We call the store... they tell us they can't do that and to call customer service. We call customer service again. 2nd person says they have no idea why Kohl's shipped one shirt to a store while the rest is sent to our house. "Blame us", is what was said and to again, call the store and have them cancel it. Sooooo we call the store again and NOPE, they won't. She said wait 5-7 days and the money will be back in our account because after 5 days if nobody comes to pick it up, then it's cancelled anyway. So we call customer service again to see if there's anyway to cancel the shirt now, OR have them ship the shirt to us with the rest of the order. Nooooope. 3rd customer service said they can't do that BUT... we can order the shirt AGAIN, pay in full. Again. Then wait for the money from the original order to be back in our account, and they'd make sure the shirt was delivered to our house. We asked why, if we haven't picked up that shirt, instead of charging us again, why they can't just have the store where the shirt was at ship it to us OR, cancel the shirt right now phone, and once again reminded them this was an error on their end. They said they knew but of course couldn't do anything. So, we won't ever see the original shirt we ordered and are just gonna wait to get our $18 bucks back.

I order 2 pair of Christmas socks and it stated a week delivery but I got them in 2 days. Thank you

Kohls always has a great selection of everything you need! I love their sales and kohls cash!

Good products, good prices, nice people, easy returns, everything I look for in a store!

It takes a little time to sift through the bargains, but well worth the trouble!

Customer service poor also that if you can find someone to help you good luck

Kelly and I are not friends as she is not trusted to be a friend. But we do have some of the same friends and I know all about her. This is not her first rodeo, retail theft is documented in her history dating back to 1997 where she served a year probation, 50 hours of community service, and fined (State of Wi CCap doesn't lie) and there are MANY stories with the word stealing and theft with the name Kelly Nigbor attached since then... friends (& their parents), family, neighbors, coworkers, strangers, employers, bars, hotels, airports-you name it! She's done it. Of course Kelly won't admit it and it's always someone else's fault.
Let's see, she's an adult & she had to go "potty" so bad that she couldn't set her fragile UNPAID purchases aside before dashing to the restroom. So fragile she had to hold them in her hands as she used the restroom. Seems hard to do.
She finds an unsupervised toddler yelling for help? If her father could hear your conversation (as she said) with his child, surely he'd show concern for her calls of help. I would think, right? So Kelly puts these fragile UNPAID items in her satchel.
1. Unpaid items don't ever go in bathrooms.
2. Never place unpaid items in your purse/satchel.
3. Never leave the store with unpaid items-that's STEALING & exactly what she's charged with. NOTHING to do with helping an unsupervised child in the restroom. That's just plain silly.
I personally have been affected by Kelly's stealing and don't believe a word of her story here. Guarantee this is not Kelly's first time with Kohls or other dept stores and it's about time she is caught again.
Kelly's ridiculous 1 star rating of Kohls is just typical her. Like anyone will believe even the beginning of your complaint. The title: "I was cited a fine totaling $649. For helping a toddler unsupervised in the woman's bathroom". One would think a reward should be given, certainly not a fine & citation.
Poor, poor Kelly-the decent human, white collar, upper class, I guess we could say outstanding citizen with "nothing" on her record being falsely accused by some Kohls security kid (as she called him) who actually did find unpaid merchandise on her AFTER she left the store. Hmmmm... what an unfair world she's living in.

Purchased a number of items for Christmas presents and entered the incorrect mail to address. As soon as I found out that I had made this mistake I called Kohls and spoke to a rep. They advised that they would correct the problem and to call them again the next day. Called Kohls the following day only to be advised that a second package had been mailed to the incorrect address. Rep stated she was sorry and asked me to contact the shippers to advise them about the incorrect address. I called both UPS and OnTrac and was advised that only the shipper can make changes to the ship to address. Called Kohl again, I was advised that a third package of the four was mailed to the incorrect address. Again Kohl stated that they would resolve the issue. No response from Kohls other than an email advising that I can place another order with them and get 20% of and free shipping. Called Kohls again to be advised the fourth package was also mailed to the incorrect address. They advised me to drive 300 miles to see if I can pick up the packages from the incorrect address. I again advised them that I had contacted them days ago before the 2nd, 3rd and 4th packages had been shipped and they never corrected the problem. Kohls again advised that they will reroute the packages once they are returned to the shipper. Again I received a general email offering 20% off on my next order. Called Kohls again regarding status since no packages were received to date and they stated that the packages were resent to me again TO THE INCORRECT ADDRESS! I asked to have a supervisor call, but never received a response, no refund or any of the merchandise. Will never purchase again from this company!

Good store and friendly service. Not good enough for a 5 star tho.