Kohl's

I just purchased a couple of shirts from Kohls and had them shipped to my home. The service was fast and accurate and the value was great! Good job Kohls. Keep up the good work.

Every time I try to place an order on Kohls.com they cancel my order. When I call to find out why they cannot tell me. I finally cancelled my Kohls credit card.

My first purchase from the Kohls website is also my last purchase. I inadvertently ordered the wrong size, realized as soon as I placed the order and needed to make a change. This should have been a simple process. It was 9:00pm so there was no customer service available. I called first thing in the morning when customer service opened and explained what I needed. I was told that I would have to have called within fifteen minutes of placing the order to make the change.
I explained that the order was placed at night and was basically told "Too Bad"
I still wanted the item, just in a different size so my options were to return the unwanted item by paying postage which would cost the same as the full order of seven items I had placed. I would then have to pay postage for the replacement item. So basically, I would pay the shipping three separate times because they couldn't simply change the item size on an order that had yet to be processed.
My other option was to drive a distance to the nearest Kohls, return the item for free and not get it in the right size because, when I checked, the store did not have that item in the size I needed because it is a clearance item.
I will never purchase from Kohls again.

I love Kohl's website. Its easy to navigate and I 'm able to find what I'm looking for quickly. Kohls website and the stores are 2 of my favorite places to shop.

Lately when I try ordering from Kohls I always have to get a new password, Now with new Capital One visa card I cannot place order because Kolls associate tells me they cannot place order because they do not place orders using Capital One, so I call Capital One and they cannot place card that I need to call Kohls. What is going on. Kolhs you need to get together. BAD,BAD customer service. Someone needs to train their associates.

I bought five pairs of the same style and size of underwear. When I got home I discovered that each pair was a different size although they were all marked the same. These panties were $10 each.
I got a black shirt that once I washed it, it pilled up and the stitching was already unraveling from the neck and wrist.
The store was really a glorified Walmart. The store was dirty, the clothes were all jumbled together. The changing rooms were filthy and had dust bunnies the size of Texas. Piles of clothes thrown in the corner of each room.
I could not find one item of clothing that was 100 percent cotton. All of their clothes are made of plastic: nylon, polyester, etc.
Kohls appears to be an outlet for washed up celebrities to sell their extremely low quality, poorly styled and sweatshop made clothing lines.
No thanks. No savings here. I strongly suggest that you spend a few dollars more and shop someplace else.
Lastly, I was irritated by the cashiers who continued to ask me four times if I wanted a Kohls credit card after I politely told them no the first time!
I will never shop there again.

I have been a loyal Kohls customer for years but am done with them after this Christmas season. I placed orders in Nov. For gifts for the beginning of Dec. The order of course did not arrive by the promised time. I also placed an order for the beginning of December delivery. I live in Pa. But had the order sent to a store in Colorado for pick up. Today I received the order in Pa. They invoice listed me as ship to and my sister in Colorado as sold to despite charging it to my card. To add insult to injury, they sent the wrong items. I ordered Apt 9 yoga pants and a woman's wicking t shirt but received a junior sweatshirt and Vera wang jogging pants. Had the woman in customer service at store place a new order for delivery to Colorado but realized a few hours later that she reordered the incorrect items that I had received instead of what I had ordered. Called customer service to cancel order but of course they can't because it is already shipped. Really? Why does it take weeks to get orders? Of course customer service is not located in country and do not understand what you are explaining. Very frustrating. I bought a lot online this year and Kohls is the only store that I had issues with. Buy elsewhere and save yourself the hassle!

Having shopped and enjoyed kohls for many many years, this is sad that they screw loyal customers. All this to fraudulently make a few dollars. Steer clear of these scammers.

On 11.23.2014 I placed an order with kohls.com online. The purchase was for a pair of Levis 505 jeans, total price including shipping and handling $41.53. This amount due was paid for with an American Express Gift Card. Card number XXXX-XXXXXX-9948X shows the card paid $41.53 to kohls on same date. I do have the reference number for this transaction with American Express Gift Card, documentation available on request. Kohls having accepted the payment now refuses to acknowledge said order. I promptly contacted kohls by email on 11.23.2014 with the problem. Kohls responded on 11.25.2014 requesting I contact their customer service at *******705. This conversation was recorded by kohls. The "customer service" agent, after placing me on hold, advised I needed to contact American Express Gift Card and contest the charge. American Express Gift Card does NOT allow contested charges. Kohls refuses to take further action to resolve this matter. For all practical purposes kohls is now committing fraud. Will be taking further action against these scammers.

I bought some things for Christmas. I received a bill in January and paid it as usual. In late February I got an email from Credit Karma that something has changed on your credit report. I went onto bothTrans Union and Equifax and both were showing a problem with Kohl's. I went on Kohl's website and noticed they had me on paperless billing. I changed that back to paper billing. I also see that there was a balance due that was late. I had no idea I had a bill left from my Christmas shopping as I never received one either by mail or email. I first called Kohl's and got nowhere. I sent a letter into their credit department asking them to take the late payment off my credit. They sent a letter back saying we can't do that as it would be false because your payment was late. I called Customer Service today. The first guy I talked to was use. Was. I then asked for a Supervisor. This woman was trained on being a company spokesperson and saying no. I asked her how can a payment be late if I never received a bill. Her response wa I should go into my account every month and check the statement. I have been a cardholder with Kohl's for 18 years and never a late payment until they switched me to this paperless billing. It dinged my credit reports pretty hard. I went from the 800's to the 700's and they don't care. I to. D her I wouldn't be shopping there anymore and she didn't seem to care. I ripped up my card and cancelled my account. Will never go back to Kohl's.

Recieved a pair of running shoes as a gift. The shoes were in the closet for a period of time and I decided to exchange them for a different style. I went to Kohls customer service to get a fair exchange for a different pair of shoes. My pair had a Kohls sticker of $59.99 on the box. The woman there took 25 minuets trying to look up the shoes on the computer. She was 10 feet from me, called another girl over and wispered to her to tell me the shoes were not found on their computer and can offer me FIVE DOLLARS for the brand new pair of their shoes. I was infireorated that their policy states "no receipt- no problem". Ladys and gentlemen buyer beware of this farce of a statement. If you lose your receipt or somehow end up with no paperwork you will be better off selling your Kohls wares at a garage sale. Company is overated and their policy is a lie. Never comming back!

Heyy Heyy Consumers:)

As you can See i gave this store 2/4 stars.

I like this store i can always find what i need {Even tho sizes are almost impossible to find.}.

I am 4'9 so i am short and skinny not bone-y but skinny. && the way the jeans run can't be true to size lmaoo i mean a size 0 is equal to a size 3 in their jeans.

The Bathing suits run to small or to big.?!?!

Well heres the good part...

I was shopping for a dress for my little diva sister (who is now 7) and believe me there were alot to choose from i spent ours in the dressing.

Missy little diva picked out 2 dresses 2 pairs of shoes and hand bag and a little over the shoulder sweater. Lmaoo shee looked soo pretty:)

The best part was i only spent 40 bucks.

Other then that. The store Sucks. Never have true to size clothing and 1 shirt can run your pocket dry. Thank but ill have better luck looking thru Vims and finding something great rather then this store.

But for those who love this store more power to ya;)

Sincerely.
Not feeling this store!

I shop only at Kohls for my clothes because they are a great place for sales on mens clothes,, every other store I have been into if out for the womans business not kohls, they are for both

I'm extremely Dissatisfied for the bad customer service I got with kohl's credit card and kohl's.com
I was shopaholic in the store and online I moved resentley to a new home and I order an item and I never received it and called customer services multiple times and they said they'll refund the item and they never did the confirmation for the refund was **************
And I received the bill and it shows that they didn't refund it I called customer service again and gave the the information they gave me a hard time and I ask them to close my account I won't pay for an item that I never received and I so extremely mad

How do we love Kohls? Let me count the ways:
I love you because of your Kohls cash
I love you because I can ALWAY find 30% off coupons to use on line
I love you because you ship so very, very fast
I love you because I can always return items

Best for: Clothes and small housewares...

Let me start by saying that I am an avid Kohl's shopper. I frequently go to Kohl's and have not had a bad experience until recently. I was sent a gift from Kohl's.com it was a pair of pajamas and a coffee mug. The package arrived in a plastic envelope bag. I opened the bag and stuck my hand in to see what was inside. I was immediately cut and started bleeding. Since this was a gift I had no idea what was in the package. Whoever packed this for shipment simply wrapped the pajamas around the mug and placed it into the bag. This was completely negligent and there is no way anyone could have thought this was the proper way to ship a ceramic mug! The mug was completely shattered with sharp jagged edges on all sides and the pajamas had holes in them from shifting around the broken ceramic. I called the number on the receipt and I was told how sorry they were and that a manager would call me in 24 hours. 5 days passed and I hadn't heard anything. I called back and was told that I wouldn't be hearing from anyone because they refunded the value of the mug to the purchaser. No mention of the pajamas with holes in them and no mention of the fact that I was physically injured! I kept asking them what about my injuries and they just kept calling my bleeding finger an "inconvenience". I asked to speak with a manager and a very rude representative (Ron) told me that he was the highest person within the company to speak with and that there was nothing he could do then essentially hung up on me. This experience has been the worst experience I have ever encountered with a store/ company. I will never shop here again.

I go in often to browse the sales racks for my son and myself. Its worth it if its on sale, not so much at their usual prices.

I love the fact that Kohl's lets you use several discounts on the same order. I've always been very pleased with all my purchases.

If the associate gets tired of responding, she hangs up the phone or transfers to an another one without even saying please hold. Very rude.

Kohl's is the number #1 place I would go too because they satisfy customers and give free coupons depending on what you buy. They are so nice.

When I need jeans, shoes, or jackets I head to Kohls. Kohls is as "High-End" as it gets for me. They have good quality clothing and if you combine sales with coupons, you can get a pretty good price.

The problem for me is that I hate to shop. And Kohls, like most stores, is designed to disorientate you and make it hard for you to find what you want (remember the 70's when everything was where it was supposed to be?). Anyway, once you find what your looking for they don't have your size.

Kohls.com has proved to be a good website for me to shop at. Everything is easy to find, they have a better selection of items than in the store (they have "online exclusives") and they have the items in most sizes. They also have comments and ratings by shoppers on much of the merchandise.

One thing I don't like about the website (to be fair) is:

You can only cancel your order within an hour (or was it a half-hour) of placing an order. They don't tell you this on the website. They make you call and a recording tells you this. They did, however, tell me I could return the item at no charge or drop it off at the store. I drove by the local Kohls and dropped off my return and they only asked if the product was defective.

Their website allows you to enter up to 2 discount codes. You can usually get free shipping and other discount coupons by googling "kohls promo codes."

I absolutely love shopping at Kohl's! On top of their already great prices, you can earn Kohl's cash and rewards discounts for even more savings!

Never can find anyone to help you on the Floor. Poor Customer Service. Also, they are overpriced, thier Clothes Shrink all the time once Washed

Stop with the Unicorn and Mermaid tops They went out a few years ago. I dont know of any girl that likes unicorns, especially 10 year old and up