Kohl's

First of all I would like to start by saying, as a Wisconsin resident, I am DISGUSTED that Kohl's outsources it's customer service! I have had so many issues with their customer service that I am closing my charge account and never shopping there again. My last issue with their customer service (November 2019) prompted to write their headquarters a letter. I never received a response, just a small credit to my account. Good Bye Kohl's you have forever lost me as a shopper!

I made three online order for coffee machine and got canceled 3 times. The first time I used Kohl charge. The reason for cancelation is I didn't submit my bank account. The next two time I used my own credit card. Kohl didn't bother to give me reason for cancelation afterward.

I had a Kohl's charge card that I only used a few times a year when it was a requirement to use a coupon so I wasn't used to looking for a bill. Kohl's did not mail me a bill in July and I didn't remember I had used their card in June so missed a payment. The way I found out I had missed a payment was an email from CreditWise saying my credit score had changed. I called Kohl's immediately and explained I had not received a bill and paid the entire balance of $77 at that time. They reported me as "late" to the credit bureaus even though it was their fault. I'm 69 years old and have never made a late payment in my life so needless to say I was very angry. I wrote to Kohl's to dispute the issue but they don't care. So I closed the credit card and will never shop at Kohl's again.

Their products are as good as say walmarts or pretty much anywhere else you buy general merchandise. Kohls jacks the prices up and then gives you Kohls cash to spend the next time you come in to shop. It is really your money they are giving back to you, to entice you to spend more the next time you shop there. I will say it is ingenious I wish I would have thought of it first... lol

I purchased 2 pairs of Sonoma sandals from Kohls, I love them They where originally $20.00 marked down to $14.00. The 2 I bought are cutout medallion flip flops & the braided flip flops. Every year I buy this brand name because they are so comfortable. This year I bought the braided style in a light colored tan & the medallion flip flop in black. I have had many types of sandals but I like Sonoma's the best. They feel broke in from the get go. I can only find them at Khols. This store has really great priced items. In todays economy you have to be a thrifty shopper. They sent the sandals right away hassle free. They also have a nice collection of Rosetti handbags. Rosetti handbags are organizer bags. They have a great quality to them and last for years. I have purchased several hand bags from Kohls at lower prices for the same the same bags that JC Penniy's have. Try looking here before paying higher prices. Lorraine W.

Kohls.com has proved to be a good website for me to shop at. Everything is easy to find, they have a better selection of items than in the store (they have "online exclusives") and they have the items in most sizes. They also have comments and ratings by shoppers on much of the merchandise.

One thing I don't like about the website (to be fair) is:

You can only cancel your order within an hour (or was it a half-hour) of placing an order. They don't tell you this on the website. They make you call and a recording tells you this. They did, however, tell me I could return the item at no charge or drop it off at the store. I drove by the local Kohls and dropped off my return and they only asked if the product was defective.

Their website allows you to enter up to 2 discount codes. You can usually get free shipping and other discount coupons by googling "kohls promo codes."

I placed an order on thanksgiving and it was canceled the next day no call no warning. I got an email and called immediately. I was told they were sold out of my items. Sooooooo angry it was a Black Friday doorbuster and everyone is sold out now. Their response was to bad we are sold out! I ordered on Thursday at 6 am. They canceled at Friday at 5.

For two months I did NOT receive a statement for $33.90 for a charge in July 2019. Then I had a charge on September 8 for 38.00 totaling $71.90.
On September 9 out of the blue a woman from Kohls calls and said I owed $143.99 and it needs to be paid immediately. She wanted my debit card number. I hung up.
I called kohl's customer service to verify and clear it up if necessary. I was told $143.99 was the balance that included $54 in late fees. I told the woman I wanted the late fees waived because I never received a statement but I did get the deluge of Kohl's advertisements. She waived the late fees but since she waived them I had to pay a fee of $95 to clear my account.
I paid $95 using my debit card just to get rid of them. I have never heard of paying a penalty like this. (Michelle #6327 confirmation number **************).

Kohls Charge issue
Well I scheduled a kohls card payment on the website and for some unknown reason I was debited the entire card balance instead of the payment I authorized. I called and they refused to reverse the payment. I discovered that Kohls charge is actually Capitol One running it. I filed a BBB complaint which is still in the works but the bottom line is this. Kohls has lost a lifelong customer. I am also far from done pursuing this legally.
UPDATE:
I received a reply to my BBB complaint and Kohl's still stands on their no refund policy for CC payments.
Kohl's wake up you are a failing business and integrating Sephora into your business plan will not save your sinking ship. Let it sink and sell it is your best recourse cause your current upper management has turned Kohl's into the same store catagory as WalMart. Uncaring service guaranteed.

I am on my second set of bar stools from Kohls. First set had a cracked leg and now the second set (either box) has NO HARDWARE TO PUT THEM TOGETHER! I called "customer service" (I use the term loosely) and the only solution they had was to bring them back to the store (I ordered them online because the store does not carry them) and get my money back. Well duh! I live an hour away from the nearest Kohls so that "solution" is not only obvious but inconvenient as well. I just wanted them to ship out the parts! The "service" agent was hard to understand and even harder to hear. Sounded like she was in the middle of a busy restaurant! So disappointed with Kohls.

I've had a Kohls credit card for 7 years. I haven't used the card for a period of time as I was paying off funeral expenses of my Mom's which totaled just under $17 000.00 and needed to keep my finances in check.
Kohls decided that due to my not running my balance through the roof that they should close my account. What a bunch of $#*!s. Its not as if I had a balance that I wasn't paying. I just hadn't used the card.
No worries Kohls... I'll gladly shop elsewhere. Morons...

Ordered product on 12/11/2019 and website showed 12/19/2019 delivery. Called 12/18 and saw on website that delivery was now shown as 12/27. Customer service said the 12/19 date was correct. No delivery by then. Called 12/21 but now customer service said 12/27. I asked that order be cancelled since this was to be a Christmas gift. Customer service advised that order couldn't be cancelled. I will contact attorney to institute suit against Kohls.

Terrible Customer Service from Kohl's from Customer Service to The Executive Offices in Wisconsin
Regarding: Sony PlayStation 5
I bought 2 in two different transactions for my kids as gifts for the holidays.
No where when purchasing The Sony PlayStation 5 did they state limit 1 per household/billing address and they only gave me 1 set of Kohl's Cash in the amount of 180 but stated it is merchants right to cancel
That's bait and switch and should be spelled out on kohl's disclaimer but it's not
I would say stay away from kohl's and no wonder why they are closing stores left right center

I had signed up for paperless bills and Kohl's never sent the bill to my email, then sent me to collections for a small balance I completely forgot about because I hardly ever use the credit card, I used it for the discount. They did however send me a "collection" email after they destroyed my credit by sending me to a collections agency. Once I received the collection email which was flagged in my in-box I immediately paid the balance. If I had received any bills I would have paid it immediately. I need to refinance my house and get a new car, now I have to wait for my credit to go back up from the 40+ points it dropped. I am cutting my credit card and will NEVER shop HERE ever again! They want to screw you and they don't care... I called and the customer service reps aren't helpful. Thanks a lot Kohl's, I am spreading the word to everyone... DO NOT SHOP HERE.

I slap you kohls two times out of five for not shipping me the right style of pants I ordered online with an online receipt to prove that I didn't order the wrong style. So I got the right brand but the style wasn't what I wanted but since my new job started the following morning I went into work looking like I was wearing bell bottom pants. Thanks Kohls. One more slap. Make that that 3 out of five slaps. Not stars... So I didn't return the pants I'll simply never order online again. I do not believe it was a mistake because I have no proof it was a mistake so guess what Kohls. You screw with my money and time I JABB YO A** via sitejabber.com Eye 4n Eye

They are very professional. My orders are always on time. The one time I had a issue with an order it was fixed so fast I was in SHOCK! LOL. They have the BEST customer service I have ever come across via the web. Wish I could give MORE STARS!

Entered the store about 12:30pm on 11/19/15. Had to go to the very rear of the store, to customer service to pick up the online order. There were 6 customers in front of me, and one service clerk. After 5 minutes, there were 6 more customers behind me in line. The clerk then called for assistance, and 2 more associates arrived to help. After I was called, it still took about 3 - 4 minutes for some other clerk to locate my purchase, and then to check me out. I wouldn't do this again, unless I had a full day to kill. Not at all convenient. Much easier to shop in-store and check out at a cashier, than to go to customer service, where the transactions are more complex/time consuming (i. E., refunds, exchanges, bad mdse, complaints, etc.). Never again.

I have had two different awful experiences with Kohl's on line. They sent the wrong item or damaged items and it was difficult to get the issues resolved. So we will never shop with them again.

I buy dress shirts and shoes at Kohl's. Some of their apt 8 clothing and marc Anthony. Everything else is crap. Don't really like the fake sales, but prices are good on the right days.

I don't like that they mark items UP just to give me a "discount." It's annoying & I'd rather just do business with straight shooters. Ido like some of their merchandise, though, so 2 stars.

Won't sell My Pillows cause dude questioned the election along with half of Kohl's customers... but it'll sell Nike who endorses Chinese child labor, genocide, and extreme pollution. Disgusting.

It seemed that no one really hurried when seeing my order placed. Anyways I was quite satisfied with the products I got, but the delivery could be much faster. Thanks anyway!

Overcharged for online purchased. Told those are pending charges in case not enough in my bank account. WHAT? If you took the amount already, why do you need to charge my $25.55 MORE to see if the money is STILL there? VERY SNEAKY. Broken English speaking reps, but courteous. Always telling you thank you and sorry this happened. But NEVER explaining why and DID NOT refund me! Opened a case through my bank. UNBELIEVABLE! THE CUST REPS CAN'T EVEN UNDERSTAND SIMPLE MATH? RETURNING ITEMS, NEVER PURCHASING AGAIN AND REVIEWING ALL OVER THE INTERNET. BEWARE SHOPPING FOR CHRISTMAS AT KOHL'S!