Kohl's

I ordered some nightgowns and had them shipped to the store. My order was ready in 4 hours just as they stated. I went to the store the next morning and they were ready.

I bought light colored jeans on line. Over time the glue from the "size strip" put on the thigh of the jeans stained a YELLOW LINE on my jeans AFTER return period over!
NEVER AGAIN. I CANCELLED my Kohl's card.

Bought a shoe online for my boyfriend for last Christmas and it was so worth it! Shoe quality was great & shipping was even a day early! Will buy in store and online again!

I was given a gift but returned it for something else. Since I did not have the receipt (who would as it was a gift) I was given a 40% reduction of the price tag value.

Easy online browsing and shopping; I don't shop often, but if I really need something, Kohls is my first thought! Especially around Christmas time, who wouldn't like a gift or two from Kohl's?

Whether its picking the order from the store itself or getting the delivery at the site - the service is always at the top quality. Get my recommendation!

The only thing I go into Kohls for is to look through the clearance racks. No way could I afford the items otherwise. And the jeans do not last... I get better quality of jeans from Walmart!

I have been a reasonably happy Kohl's customer until last December.
When shopping in 2019 I was talked into opening a Kohl's credit card account.
It was quickly approved and I have been using it without issue until last December 2021

I was sent a notice asking me to verify my identity because a recent applicant had the same Social number. This led to to making numerous calls to the Kohl's credit call centre that is handled overseas.

After sending copies of my ID to the Kohl's office in Wisconsin I have received no communication whatsoever from them and when I call I just get frustrated by their agents just apologizing but taking no further action.

In my whole life I have never had such poor customer relations with a retailer.

They spend so much on advertising but when a client has a problem….

Too bad, so sad

NO ACTION TAKEN

I really feel letdown and know I can not be alone.

There is no way to reach out to anyone in their company.
It leaves the impression that nobody seems to care about their customers.

This issue has been causing me grief since December and now it is April and still no answers or anyone reaching out to me to rectify the issue.

I even tried to call their Executive Office but there was no way to get a call through to a human only a machine that couldn't complete the call.

Kohls has been my go to for fashion and home items for years. A quality product combined with exceptional savings makes for a highly satisfying shopping experience and customer retention.

Always can get amazing deals. You just have to be a savvy shopper. With coupons, coupon codes and using a kohls credit card, you can save a bunch of money

We shopped on the clearance rack and found a shirt marked down for $1. They accused us of swapping tags even though it was impossible. I'll never spend another dime with them in my life again.

Most of us reason that true diversity is equal representation within the population. But not Kohl's.

It seems Kohl's overwhelmingly omits white people in their advertisements. Bear with me.

In Kohl's online ads today, they featured 23 faces of which only 1 person was Caucasian. That sole white person was female. There were zero white men in this ad. Ask yourself why they would omit relatable images in its ads for over 50% of USA shoppers. Do they hate whites? Do they believe white people ran out of money? Does this strategy somehow contribute to a better society or is it just a kneejerk attempt to bandwagon on a current social trend.

Peeking behind the curtain, Michele Gass, Kohl's white female CEO filled 100% of her top seven executive positions with only white people, of which five are white men. Hmm… big on white buddies at the executive level while publicly distancing themselves from anything white and/or conservative. What a bunch of dopes...

Like many companies today Kohl's apparently believes consumers are too gullible to see past their facade.

Someone should advise Kohl's to stay away from politics as it will surely bite them later. Considering their stock price is already stagnant, Kohl's will hopefully come to realize they can't game loyalty.

I set up my wedding registration with Kolhs. One of my wedding guest contacted me over 2 weeks after the wedding and said she still haven't received the 3 items she ordered for us back in April already (our wedding was mid-May) so she had contacted customer service at the number *******705 to ask them about it. She was told I need to call in and talk to them about it since I was the one with the registry, so I did. A guy by the name of Kris spoke with me and told me that my guest needs to contact them about it since she is the one that ordered, so I proceeded to tell him what she was told to tell me. He put me on hold and transferred me to a lady, I wish I could remember her name. I told her what's going on and she got rather rude and short with me and told me that doesn't make sense because that's not how it works and tried to turn the tables on me and make me feel like I was the one doing something wrong when I was merely reporting to her what I was told by my guest, and what my guest was originally told by someone else at the same location! This is not the first time I have received poor customer service from Kolhs and I am sick and tired of it! At the end the lady I spoke with told me my guest was given wrong information and to have her call the number *******705. So now I'm waiting to see what story they'll be telling my guest when she calls back! Whether it's negative or positive I'll be sure to note it on here!

I ordered "Farberware Classic Series 15-pc. Stainless Steel Cookware Set" from Kohl's online because it was cheap and had a $30 rebate. I never received the rebate. When I contacted Kohl's customer service, all I got back was that the rebate went thru a different company and I have to contact them myself. But when I asked for a contact to the company responsible of the rebate I got no answer. I WILL NEVER ORDER FROM KOHL'S ANYMORE!

Shopped on Black Friday spent 4 hours in the store. 2+ hours in line due to issues with the registers. Got $120 Kohl's cash as a part of the Black Friday specials. Traveled over an hour to go to this location. Was not able to get back down to the store to use the cash during the dates listed on the cash. Placed a call to the store just to be sure I could still use the cash beyond the dates listed as I had done in the past when I was unable to make it down. Was told yes I could and to bring the coupon into the store and speak to a manager. I traveled over and hour again shopped for over an hour got to the register and asked for whom ever Can assist with the Kohls cash issue. Was told I could not use it because there is only a 10 day grace period. I just don't understand why the person on the phone did not tell me this as I could have changed my plans based on this information. I called customer service spent 45 minutes on the phone just to get the information through to the person who spoke very broken English. Had to go through two reps then a supervisor and was treated pretty poorly the more I moved down the line. Was told there was nothing they could do for me. I had explained that I had been helped with the same issue in the past how would I have known it would be any different this time. They just told me tough luck in so many words. I could t believe how I was treated and the little value they placed on me as a 20+ year loyal customer. Left a bad taste in my mouth. I will be returning the product I purchased to get the Kohl's cash and I will never go in the store again.

So I was in Kohl's today shopping because ordering online was acting extremely difficult, so while I was there looking for an area rug, which they didn't have any in the store. When I was at the register the cashier told me that I could save money if I got a charge there. I was reluctant cuz I don't like charge cards, but I was convinced and she said that if I shopped only today online or in the store I will get 35% off anything I bought. So I tried to get a rug online the area rug I had originally went in there for. Well the information she gave me to hold me over till my credit card comes in the mail won't work online. So I spent the next hour trying to order two things and it kept telling me that my credit card information was invalid so how am I supposed to get 35% off if I use my Kohl's charge if it's not valid? So I called the customer service number, they're not in, they tell you that after you listen to the phone voice recording for I don't know 15 minutes. And their products are overpriced anyway in my opinion, that's why they give you all these coupons and Kohl's cash because they want you to feel like you're saving something, but really you're not because everything's marked up. They have really nice things honestly they do, but they're overpriced and all this hassle trying to order something and never even getting the products is ridiculous! So when I get ahold of someone in the morning I'm going to cancel my charge card what a waste of time & they ran my for nothing

Went to Kohls at about 9; 30 am Tuesday 12-10-10 only 'one' cashier open, a Spanish woman was talking on her phone at the second register which was not open. The first cashier was SOOO. SLOW, I asked one of the employees, a Indian woman if someone can open up another register, since the Spanish woman kept talking on the phone, ignoring the long line.
The Indian woman replied; I DONT KNOW, and she pointed to the ONLY cashier open, while the Spanish woman kept talking on the phone as the line got longer,.
I waited about ten minutes to get to the first cashier, and I said to the cashier, why don't you call the manager, to open up another register, he just looked at me and knotted

In conclusion, WHY do you people shop there? To wait on long lines with employees that don't give a dam, not me! I wont be back.

Ordered a Christmas toy in November. Kohls contacts me 2 weeks before Christmas and tell am they cancelled my order. Now it's impossible to find this toy! They ruined a child's Christmas!

Ordered a Fitbit Alta for Christmas while it was on the Black Friday sale. Recieved an email on Saturday morning that the my order was cancelled because the item wasnt available. The item WAS available when I bought it, but apparently Kohls decided it was fine to sell something that had already been purchased. Had Kohls been honest, perhaps I could have bought a Fitbit on a Black Friday sale elsewhere. I have been a Kohls customer for a long time, but after this horrible and ridiculous experience I am done. I recieved some Kohls cash from some other purchases I made, but once I have spent that I will NEVER shop Kohls online or in store again.

I returned a pair of jeans to the Chillicothe, Ohio Kohls store today. The desk associate put the money back on my Kohls's credit card without asking. I told her I had already paid my credit card bill and wanted cash. Then she tried to put the money back on a store credit gift card. I told her I didn't want store credit. She called a supervisor. They ask if I had my receipt where I paid off my credit card. Of course, I didn't. Who carries that around with them? She said they only had the option of putting it on store credit. I know better than that. Long story short, after showing my driver's license, I finally got my forty dollars and some change. As I turned to leave, the associate called out, "Have a nice day." Now that sounds perfectly innocent unless you heard the tone in which she said it. I worked at a customer service desk for many years. I know sarcasm when I hear it. At the very least it was patronizing. I wasn't rude during the return, just told her I wanted my money back. I can't do much about her or her attitude, but I can do this: I won't use that Kohls's credit card ever again, so I won't buy as much as I would if I was using it. Your store's loss. And Christmas gift cards will be purchased from J. C. Penneys.

Everyone always seem like they are lost. Store is always not organized especially St Ledgens Kansas City Is. Everything always jammed together miss matched..

Ordered two candles and a toy. 2 GLASS candles. They were shipped in a large box 2 glass candles and a toy...NO PROTECTIVE WRAPPING- no bubbles, no crushed paper, NOTHING. The candles arrived shattered, obviously, and because of that damaged the toy ads well. They did give me a refund but couldn't explain the shipping and when I asked for a supervisor I was given a voice mail and still have not gotten a call back 5 days later. I WILL NEVER USE KOHLS.COM again!

I ordered several items from Khol's. The regularly priced items arrived close to the indicated shipping times. However, the items I originally wanted which were on clearance never arrived!
I called customer service. The shipping carrier site says waiting for the package, but Khol's site says "Shipped" at the carrier waiting for the label. So, the customer service rep says I can refund you or... or what, will I get the items? Maybe? She wasn't sure I would actually get the items. What does that mean? They know if it is a deep clearance item, many people ordered it, and they don't have the product available? Sounds fraudulent to me as when I ordered online I was told it was available - so they accept any ordered items hoping the customer will order something else along with it, or, intend to refund the customer down the road knowing the item is unavailable, and then the customer will have to buy something else anyway, so Khol's still gets a sale.

The only reason I was ordering from Khol's was to get a great deal on the clearance fleece items, and the other stuff I ordered was extra. So I guess they got me - never got the stuff on clearance that I wanted, and now I will have a refund, as I already paid my charge card for the items. So, I will have to go to Khol's or online to use the refund to buy something else from them. Great Scam Khol's.