Kohl's has a rating of 2.1 stars from 889 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kohl's most frequently mention customer service, credit card, and order online problems. Kohl's ranks 98th among Department Store sites.
This year shopping for children's back to school clothes I visited many stores. Most were not stocked and the variety was very limited but Kohl's was great. So many brands to choose from and very neatly displayed. The customer service reps were friendly and returns were easy when need be. Their online selection is even better than in store and the shipping is prompt and arrives quickly. The quality of the brands they carry are also top notch and wash well. I would recommend shopping at Kohl's.
This business drives me crazy. I cannot ever be sure I am getting the best price. I will place an order online. The next day the item will be on sale. Place that order, then a few days later, the discounts change and yet an even lower price is available. What kind of business want's customers placing multiple orders only to return them all because prices have changed? I have one last return of a group of items that had me go through 4 orders to get the best price. I make sure that I consolidate so I only have to go to the store once for returns, but then the poor clerk has to spend 20 minutes with me sorting through multiple orders for the returns. I am done! I will shop elsewhere. Kohl's, lower your prices overall and keep them standard and YOU will save money! What an insane business model that cause extra work for everyone, and drives your customers away.
Kohl's is great! It's easy to shop when you get paid doing it, and Kohl's cash lets you do just that!
Another amazing place to order things from they get it to you on time package great and they have awesome customer service never disappoint you
Way to cluttered... constantly dragging clothes off the racks with the weird baby carriage carts they give you to use...
I would say, they are trust-able. Because they did not break my trust. They delivered pure quality cloths to me.
I being a faithful customer of Kohls stores for more than 15 years, this is a great store beautiful Clothes at great price
Kohl's has many options for a plus sized female to choose from. The prices are decent as well as the quality of the clothing.
Kohl's has a wide selection of merchandise and offers an incentive for shopping with them in the form of Kohl's cash! Great shopping experience!
I ordered a couple pairs of leggings online at kohls.com. They arrived with the packages destroyed, and the leggings wrinkled with hair on them.
I used to do the majority of my shopping at Kohl's, but the quality of their clothing has diminished so I am taking my $ somewhere else.
Good quality for the price. No doubt about it. However, the site is hard to navigate. The store is way simpler, and the finds are more obvious!
I love fashion. And Kohl's have different style of clothes that I really like. One of the best stores!
I have ordered several times from here. I have encountered a problem only once. However it was immediately resolved.
I dropped my $200 in merch and left your store today, due to poor management and enabling behavior by your employee and manager.
Long line, with 6 families waiting. Two families didn't see line and went to a cashier. Cashier didn't correct them, enabling issue. Second cashier, Pamela, came over and allowed a guy that just walked up to check out, even though the rest of us had been waiting in line over 5 minutes. Pamela then told another person who just walked up to come to her to get checked out, again, ignoring the folks in the designated line area. I asked why this was happening, and Pamela told me the others were waiting in line. I pointed to our line and asked if this was the designated line. Pamela acknowledged and affirmed this statement. I then asked why the others were getting attended to first, and was told it was because they were waiting in line. I stated that so were we, in the designated line area, and yet others were being checked out before us when creating their own line, rather than being directed to the existing line. I stated that this was unfair to the people, the families, who were following the rules. I was ignored. I took my $200 in merchandise, walked to Pamela's counter, put it down and stated I was not going to support an institution that treated their customers unfairly and rudely.
Please utilize this information as a tool for training purposes. People deserve to be treated with respect, and can kindly be redirected to follow Khol's policies to wait in line for their turn.
PS - manager was nearby and didn't correct any of this. Tee, do better. Be a better manager. Stop allowing this nonsense.
Now everything about the store is unappealing. At one point they had great savings but now Ross/TJ max/homegoods/Marshall's is the way to go.
I ordered from Kohl's online for the first time yesterday. I inadvertently put the incorrect ZIP Code for my shipping address. I called customer service within 30 seconds of placing the order. Someone answered however he told me that I needed to speak with someone else. He transferred me to another department and I wound up waiting on hold for over one hour. By the time someone finally got on the line I was told that they were unable to make any changes to an order after 30 minutes. Since then I have spent the last two days emailing Kohl's speaking with reps as well as attempting to get them to correct the shipping ZIP Code with Ontrack their shipping carrier. Their standard answer is we cannot modify any orders after 30 minutes. My response to that is I cannot be the first person to inadvertently put information on an order and I cannot believe that there can be absolutely no modifications including to an address beyond 30 minutes. Also if that is their policy then then they should make sure that they answer all calls with in a 30 minute time frame. I am beyond frustrated! I will never order from Kohls.com again. And I am certain that I cannot be the first person to experience this. Supervisor was rude and of no help AT ALL! BUYERS BEWARE BECAUSE I AM CERTAIN THAT HAD THE BILLING ADDRESS BEEN INCORRECTLY INPUT AND THE CHARGE HAD NOT GONE THROUGH THEY WOULD HAVE BEEN ABLE TO MODIFY THE ADDRESS!
Coupons were better, do not spend as much money there any Longer since changing policies. Used to be my go to but now not any longer.
They have so many discounts on so many products. Great return policy as well. Always friendly and helpful
They always have something there and the coupons are always great, staff is always nice and friendly. I shop here a lot
BUYERS BEWARE!
If you need to cancel an order, it must be done within 30 minutes of placing your order!
If it's over 30 minutes - Kohls will NOT cancel your order.
Tip for consumers:
The customer service rep was empathetic, however his hands were tied and there was nothing he could do. I do not fault the rep. It is a terribly policy at Kohls and it will affect my shopping preferences in the future.
Products used:
I placed an order this morning and was then notified that I would be traveling, and not returning until Sept. 7th 2023. I contacted Kohls within an hour and they would not hold the order for me. They also would not cancel it. They are holding customers hostage with a 30 minute cancelation period - There's NO WAY my order could have shipped already!
HIRE AMERICAN not flicking India or or wherever foreign country bring jobs to USA don't wanna speak to a foreign dude or woman claiming an American name
They have quality clothes at affordable prices and they have Kohl bucks. Nice clean environment to shop.
Tip for consumers:
I only shop when they have sales.
Products used:
Women clothes
I have shopped in their stores and online. I have never had a bad experience, but I think they are a little pricey.
When they have a sale, it is a tremendous buy. They are great on returns as well. The quality and service is great!
Good quality clothes. Big selection. Good prices! I am very satisfied! I would recommend them highly
By the time you get your discounts and you use your coupons, you always leave with goodies in hand and a smile on your face!
Enjoy free shipping and easy returns every day at Kohl's! Find great savings on clothing, shoes, toys, home d̩cor, appliances and electronics for the whole family.
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