• Kohl's

Kohl's

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Overview

Kohl's has a rating of 2.1 stars from 889 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kohl's most frequently mention customer service, credit card, and order online problems. Kohl's ranks 98th among Department Store sites.

  • Service
    132
  • Value
    112
  • Shipping
    93
  • Returns
    91
  • Quality
    105
Positive reviews (last 12 months): 5.6%
Positive
1
Neutral
1
Negative
16
41
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How would you rate Kohl's?
Top Positive Review

“Great selection and always clean.”

Jenn S.
8/30/21

This year shopping for children's back to school clothes I visited many stores. Most were not stocked and the variety was very limited but Kohl's was great. So many brands to choose from and very neatly displayed. The customer service reps were friendly and returns were easy when need be. Their online selection is even better than in store and the shipping is prompt and arrives quickly. The quality of the brands they carry are also top notch and wash well. I would recommend shopping at Kohl's.

Top Critical Review

“Tired of constant Price Changes”

Creatress Z.
11/3/24

This business drives me crazy. I cannot ever be sure I am getting the best price. I will place an order online. The next day the item will be on sale. Place that order, then a few days later, the discounts change and yet an even lower price is available. What kind of business want's customers placing multiple orders only to return them all because prices have changed? I have one last return of a group of items that had me go through 4 orders to get the best price. I make sure that I consolidate so I only have to go to the store once for returns, but then the poor clerk has to spend 20 minutes with me sorting through multiple orders for the returns. I am done! I will shop elsewhere. Kohl's, lower your prices overall and keep them standard and YOU will save money! What an insane business model that cause extra work for everyone, and drives your customers away.

Reviews (889)

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Reviews that mention popular keywords

credit card (61) customer service (212) billing address (8) email address (6)
Thumbnail of user diannag8
New Hampshire
20 reviews
16 helpful votes
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December 7th, 2016

Kohl's is great! It's easy to shop when you get paid doing it, and Kohl's cash lets you do just that!

Thumbnail of user williamw175
Michigan
4 reviews
0 helpful votes
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April 9th, 2017

Another amazing place to order things from they get it to you on time package great and they have awesome customer service never disappoint you

Thumbnail of user mels137
New York
2 reviews
2 helpful votes
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January 6th, 2017

Way to cluttered... constantly dragging clothes off the racks with the weird baby carriage carts they give you to use...

Thumbnail of user erinm60
California
2 reviews
16 helpful votes
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February 25th, 2016

I would say, they are trust-able. Because they did not break my trust. They delivered pure quality cloths to me.

Thumbnail of user lissettec
Mississippi
27 reviews
25 helpful votes
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April 13th, 2015

I being a faithful customer of Kohls stores for more than 15 years, this is a great store beautiful Clothes at great price

Thumbnail of user non130
Arkansas
38 reviews
75 helpful votes
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July 20th, 2015

Kohl's has many options for a plus sized female to choose from. The prices are decent as well as the quality of the clothing.

Thumbnail of user teresao37
Tennessee
2 reviews
3 helpful votes
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March 17th, 2019

Kohl's has a wide selection of merchandise and offers an incentive for shopping with them in the form of Kohl's cash! Great shopping experience!

Thumbnail of user amandaa393
New York
1 review
5 helpful votes
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February 21st, 2020

I ordered a couple pairs of leggings online at kohls.com. They arrived with the packages destroyed, and the leggings wrinkled with hair on them.

Thumbnail of user sylviar29
Mississippi
13 reviews
12 helpful votes
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April 10th, 2017

I used to do the majority of my shopping at Kohl's, but the quality of their clothing has diminished so I am taking my $ somewhere else.

Thumbnail of user sinettaa
New York
6 reviews
2 helpful votes
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January 17th, 2016

Good quality for the price. No doubt about it. However, the site is hard to navigate. The store is way simpler, and the finds are more obvious!

Thumbnail of user stever139
Ohio
6 reviews
0 helpful votes
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March 11th, 2017

I love fashion. And Kohl's have different style of clothes that I really like. One of the best stores!

Thumbnail of user kjs2
Michigan
10 reviews
5 helpful votes
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December 24th, 2015

I have ordered several times from here. I have encountered a problem only once. However it was immediately resolved.

Thumbnail of user sgo.trash
Texas
1 review
0 helpful votes
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August 19th, 2023

I dropped my $200 in merch and left your store today, due to poor management and enabling behavior by your employee and manager.

Long line, with 6 families waiting. Two families didn't see line and went to a cashier. Cashier didn't correct them, enabling issue. Second cashier, Pamela, came over and allowed a guy that just walked up to check out, even though the rest of us had been waiting in line over 5 minutes. Pamela then told another person who just walked up to come to her to get checked out, again, ignoring the folks in the designated line area. I asked why this was happening, and Pamela told me the others were waiting in line. I pointed to our line and asked if this was the designated line. Pamela acknowledged and affirmed this statement. I then asked why the others were getting attended to first, and was told it was because they were waiting in line. I stated that so were we, in the designated line area, and yet others were being checked out before us when creating their own line, rather than being directed to the existing line. I stated that this was unfair to the people, the families, who were following the rules. I was ignored. I took my $200 in merchandise, walked to Pamela's counter, put it down and stated I was not going to support an institution that treated their customers unfairly and rudely.

Please utilize this information as a tool for training purposes. People deserve to be treated with respect, and can kindly be redirected to follow Khol's policies to wait in line for their turn.

PS - manager was nearby and didn't correct any of this. Tee, do better. Be a better manager. Stop allowing this nonsense.

Service
Thumbnail of user anaz77
California
1 review
1 helpful vote
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February 10th, 2022

Now everything about the store is unappealing. At one point they had great savings but now Ross/TJ max/homegoods/Marshall's is the way to go.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cheryld21
California
7 reviews
24 helpful votes
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July 26th, 2015

I ordered from Kohl's online for the first time yesterday. I inadvertently put the incorrect ZIP Code for my shipping address. I called customer service within 30 seconds of placing the order. Someone answered however he told me that I needed to speak with someone else. He transferred me to another department and I wound up waiting on hold for over one hour. By the time someone finally got on the line I was told that they were unable to make any changes to an order after 30 minutes. Since then I have spent the last two days emailing Kohl's speaking with reps as well as attempting to get them to correct the shipping ZIP Code with Ontrack their shipping carrier. Their standard answer is we cannot modify any orders after 30 minutes. My response to that is I cannot be the first person to inadvertently put information on an order and I cannot believe that there can be absolutely no modifications including to an address beyond 30 minutes. Also if that is their policy then then they should make sure that they answer all calls with in a 30 minute time frame. I am beyond frustrated! I will never order from Kohls.com again. And I am certain that I cannot be the first person to experience this. Supervisor was rude and of no help AT ALL! BUYERS BEWARE BECAUSE I AM CERTAIN THAT HAD THE BILLING ADDRESS BEEN INCORRECTLY INPUT AND THE CHARGE HAD NOT GONE THROUGH THEY WOULD HAVE BEEN ABLE TO MODIFY THE ADDRESS!

Thumbnail of user allisonb67
New Jersey
5 reviews
4 helpful votes
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February 26th, 2017

Coupons were better, do not spend as much money there any Longer since changing policies. Used to be my go to but now not any longer.

Thumbnail of user howardv
Arizona
9 reviews
41 helpful votes
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December 29th, 2015

They have so many discounts on so many products. Great return policy as well. Always friendly and helpful

Thumbnail of user sarahg152
Ohio
2 reviews
2 helpful votes
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April 1st, 2017

They always have something there and the coupons are always great, staff is always nice and friendly. I shop here a lot

Thumbnail of user alfredod81
New Jersey
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

BUYERS BEWARE!
If you need to cancel an order, it must be done within 30 minutes of placing your order!
If it's over 30 minutes - Kohls will NOT cancel your order.

Tip for consumers:
The customer service rep was empathetic, however his hands were tied and there was nothing he could do. I do not fault the rep. It is a terribly policy at Kohls and it will affect my shopping preferences in the future.

Products used:
I placed an order this morning and was then notified that I would be traveling, and not returning until Sept. 7th 2023. I contacted Kohls within an hour and they would not hold the order for me. They also would not cancel it. They are holding customers hostage with a 30 minute cancelation period - There's NO WAY my order could have shipped already!

Service
Returns
Thumbnail of user michaelg298
California
5 reviews
6 helpful votes
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February 12th, 2017

HIRE AMERICAN not flicking India or or wherever foreign country bring jobs to USA don't wanna speak to a foreign dude or woman claiming an American name

Thumbnail of user lindam1313
Illinois
5 reviews
0 helpful votes
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April 5th, 2021

They have quality clothes at affordable prices and they have Kohl bucks. Nice clean environment to shop.

Tip for consumers:
I only shop when they have sales.

Products used:
Women clothes

Service
Value
Quality
Thumbnail of user jeanc41
Missouri
16 reviews
11 helpful votes
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November 7th, 2015

I have shopped in their stores and online. I have never had a bad experience, but I think they are a little pricey.

Thumbnail of user leem70
Georgia
7 reviews
18 helpful votes
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September 20th, 2016

When they have a sale, it is a tremendous buy. They are great on returns as well. The quality and service is great!

Thumbnail of user aprilc37
Washington
2 reviews
1 helpful vote
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February 15th, 2017

Good quality clothes. Big selection. Good prices! I am very satisfied! I would recommend them highly

Thumbnail of user susang100
Arizona
24 reviews
26 helpful votes
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April 9th, 2016

By the time you get your discounts and you use your coupons, you always leave with goodies in hand and a smile on your face!

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About the business

Enjoy free shipping and easy returns every day at Kohl's! Find great savings on clothing, shoes, toys, home d̩cor, appliances and electronics for the whole family.

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