• KokoPie

KokoPie

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Overview

KokoPie has a rating of 2.3 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about KokoPie most frequently mention customer service, black friday, and store credit problems. KokoPie ranks 516th among Clothing sites.

  • Service
    15
  • Value
    14
  • Shipping
    14
  • Returns
    11
  • Quality
    12
77
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How would you rate KokoPie?
Top Positive Review

“Impressive service for a low price.”

Iris V.
10/17/18

My friend suggested this website to me in order to buy the "Pink Two Mood Sheer Jacket" At the time of purchase it was only $1.99 + the shipping which was quite reasonable for massive sale. It didn't take long for my payment to be processed, and in less than a week the product arrived at my door. The jacket came in excellent quality, and the size was perfect. After contacting the Instagram account the manager seemed really friendly and wanted to know my opinion. They were very professional and seemed excited to hear that someone bought their product. I would heavily recommend this designer for any future purchases. PS: I really love the cute little bag the Jacket came in.

Top Critical Review

“Received one item out of five”

Yves Z.
2/20/19

Contacted the costume service three days ago. Answer today: delivery successful, see attached document. And that's all. Four items have never been delivered. Buy at your own risks. Unreliable service and company. Yves, from Paris

Reviews (215)

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customer service (40) store credit (9)
Thumbnail of user irisv15
Texas
1 review
1 helpful vote
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October 17th, 2018

My friend suggested this website to me in order to buy the "Pink Two Mood Sheer Jacket" At the time of purchase it was only $1.99 + the shipping which was quite reasonable for massive sale.

It didn't take long for my payment to be processed, and in less than a week the product arrived at my door.

The jacket came in excellent quality, and the size was perfect.
After contacting the Instagram account the manager seemed really friendly and wanted to know my opinion. They were very professional and seemed excited to hear that someone bought their product.

I would heavily recommend this designer for any future purchases.

PS: I really love the cute little bag the Jacket came in.

Thumbnail of user amej1
Alabama
1 review
1 helpful vote
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October 11th, 2018

I've ordered two separate times from KokoPie, once a shirt and a sheer jacket. I'm pretty cheap so I only buy clearance stuff.
But my items came in after a week and they were in a cute branded bag, shipped from a US location. The sizes are pretty spot on and the shirt I bought is definitely one of my favorites. It's a soft cotton t shirt, and it's held up in the wash really well.

I haven't had any problems with their stuff, and they usually give out shipping promo codes so overall my experience has been positive! I never had a problem with my order or with their Instagram/customer service

Thumbnail of user platinummanglep
GB
1 review
0 helpful votes
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October 12th, 2018

I found that the designs from this shop were quite original - its hard to find anything of this style in normal shops and the quality of the products i ordered was very good as ive had them for a year now and nothing has broken! Would recommend.

Thumbnail of user lorig139
Texas
1 review
1 helpful vote
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October 11th, 2018

Ive bought items from this company twice and had great experiences! I live in the U.S. and the clothes arrived within a week. Shipping can be a little pricey. However, people need to understand mailing items does cost money. When you buy from this store you are paying for quality so in the end i think its worth it. Also, the ethics behind this company is amazing! The designer is wonderful and kind. The picture below is of the first order i ever made with this company 2 years ago. The designs are not faded and the skirt is so comfy

Thumbnail of user annag192
Texas
1 review
7 helpful votes
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October 12th, 2018

Hey there! I'm an artist that loves to express themselves with the way I dress and this store has got loads of stuff that's right up my alley.

I love love this brand, you can always trust that their quality is great, the prices are fair, and their products will ship to you on time!
I'm a long time shopper and i've bought tons of stuff from here bc I just genuinely trust this brand over most online stores.
The skirts last and keep their color and shapes very well, the glasses are well made, the 2 pairs of socks that i've owned from them for like 2 or 3 years are still kicking with vibrant colors, their shirts are comfy
All in all, I just really dig this shop and I hope this review helps people realize that!

I also attached a pic of a few things i've bought. It's far from everything I've purchased from them, but it's still a taste of how cool their stuff is!

Thumbnail of user leilal9
Idaho
1 review
0 helpful votes
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October 11th, 2018

I really love the style of kokopie's designs. They're all super cute and stylish. While some of the things can be a bit pricey, the quality is good and you're supporting an independent designer. The shipping I'd say is pretty average for something within the US. Not astonishingly fast but not super slow either. I would definitely buy more when I can.

Thumbnail of user lilianao7
Texas
1 review
1 helpful vote
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October 12th, 2018

I have been following KoKopie for quite some time now but just recently I decided to buy a few items from their store. Best decision! I love the fact that this are their own designs and that they use great quality material to create this masterpieces at such a reasonable price. The only "issue" that I had was about the shipping time, I was longer than expected but it was worth it at the end. Totally recommend this store to any kawaii clothing lover.

Thumbnail of user sidneye14
California
1 review
1 helpful vote
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October 12th, 2018

I love the overall aesthetic and versatility of the items ive bought. They are all high quality and exactly as shown on the website, even the one i got at a discounted price. Shipping is fast and packaging is super cute! The designer is very active on social media and answers any questions, which i love. They also give back to their followers frequently with giveaways and sales. Overall this is a solid brand with a cute look that actually delivers on its promises!

Thumbnail of user reganl3
Michigan
1 review
0 helpful votes
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October 15th, 2018

I got a color block koko tumblr sweater and it is not only super warm and high quality, but also very affordable. It took less than 2 weeks to ship, and came just like the picture looks. Know your measurements in cm before ordering because the sizes run slightly smaller than the average company (aka I think a size 00 is an xs). (however their measurements do seem to be on point), so count on that. Overall, don't believe all the negative crap on here, I got scared at first but they have awesome stuff for great prices.

Thumbnail of user yvesz
France
1 review
3 helpful votes
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February 20th, 2019

Contacted the costume service three days ago. Answer today: delivery successful, see attached document.
And that's all.
Four items have never been delivered.
Buy at your own risks.
Unreliable service and company.
Yves, from Paris

Thumbnail of user kimmelys
Georgia
1 review
3 helpful votes
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October 26th, 2016

If you order from Kokopie, you'll pay a $15 shipping fee for items that take an outrageous amount of time to ship. 2-5 business days? More like 2-5 months. Customer service is a joke... you may never receive your items at all, and definitely won't receive any response from them by email. I've requested a refund, but will likely have to contact my bank to have the charges removed. Don't make my mistake, read customer reviews online before doing business with this shady company.

Thumbnail of user hayleyz1
California
1 review
9 helpful votes
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January 10th, 2018

I've been battling them since November (It's January now) still trying to get my stuff. I received my package but it's missing a pair of shorts. They're just replying with, "we see your package has been delivered." Excuse me, but not all of what I paid for has arrived. This site isn't cheap and I made a huge mistake purchasing another two pairs of shorts because they were crazy small. Still haven't seen that package either. My goal is to either shut down this site or get my delivery like any normal company would promise.

Thumbnail of user gabriellec160
California
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

I ordered about 3 years ago at this point just before the COVID pandemic hit in 2020. I placed my order around February of 2020, to be specific. My order was about $100 worth of items ($92 in total, including the expensive-$#*! $30 shipping fee), which I bought using a gift card (because of this, I was never able to get my money back). Only 1 of the 4 items I ordered ever ended up arriving over the 3 years. The website is a total scam and I seriously do not suggest EVER buying from here. You will lose so much money. Aliexpress and Amazon are safer options. I am still so upset about losing $92 to this day.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janeanh1
Texas
1 review
4 helpful votes
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March 6th, 2020

I ordered an item from Kokopie on December 4th for a friend's Christmas present. I received an order confirmation but never got a shipment notice so, as the holiday neared, I messaged them to see if my item had shipped without a notification. No response. Fast forward into January, I reached out again (I included order # and item description in my correspondence both times) and still nothing. It's now March and, after still absolutely no response, I had to retract my payment via my bank. Don't risk it!

Thumbnail of user lolab45
Florida
1 review
2 helpful votes
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December 4th, 2019

The black Friday sale was on with international shipping now(at the time of typing this) 5 days ago.
I checked out with what was supposed to be a total of 29 dollars. I have my card info saved and clicked the payment, sending it to the next screen where the page told me I had just paid 50+ dollars! I emailed kokopie with the issue immidiatly and waited 4 days before sending another email with the added explanation that I had received the confirmation order but not the shipped order,(and that if I did not receive a response I would look into countermeasures) into the thread where they answered the next day saying that they would not be refunding me due to the fact it was a sale. Not only was this nowhere under the sale portion (until I looked at a different item today for the cyber Monday sale(it's Wednesday now)) it's still not under the actual items I ordered.

Will be posting screenshots. My name and icons are marked out.

Thumbnail of user samanthal305
Texas
1 review
3 helpful votes
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December 6th, 2020

I knew that shipping would take a while, and I was okay with that. I placed my order on April. They never gave me an expected arrival date so I just waited. Two months later I emailed them asking for a refund. They basically told me to be patient as they are a distance away. Then another three months goes by and I demand a refund again because I still never received any tracking info or my items. Not impressed.

Thumbnail of user reganl4
Michigan
1 review
0 helpful votes
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October 17th, 2018

Love their clothing. Make sure you take your measurements before you get your size because their sizes run smaller than your average store, however I got an XL sweater and it fits and looks amazing. The quality is so nice on the colorblock tumblr sweater, it's a lot warmer than I thought it would be. Shipping took a little less than two weeks, and they were very responsive when I sent them emails. I have other stuff on the way and I'm very excited. Love Love!

Thumbnail of user reneeh112
New Mexico
1 review
6 helpful votes
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April 19th, 2019

Horrible. Months ago i ordered boots i paid over $50 to never get confirmation or anything. Never got an email. Just nothing. I wish i had seen the reviews before wasting so much money... must be nice getting free money from people...

Thumbnail of user jacquelles
Canada
1 review
1 helpful vote
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October 12th, 2018

I ordered from Kokopie with a friend and we bought two skirts when they were on sale, and even without the sale the pricing is very reasonable. We were a bit nervous having never ordered from this store before and not knowing what to expect, but the slight wait for shipping is well worth the amazing products that arrived. There are many items I plan on buying in the future and I love the styles as well as the great deals online. The quality was really good, the colours/design were exactly as pictured, and we wear our skirts frequently. The sizing was perfect, which is rare for an online store on the first attempt to order so it was a happy surprise. I'm very excited to order from kokopie again soon!

Thumbnail of user minag10
Canada
1 review
0 helpful votes
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October 12th, 2018

It was my first time buying off of kokopie and I just love their products so much! The design is so so pretty and I'm so happy I was finally able to buy the top I've always wanted to have (I've been looking at kokopie shop for years) the quality is really nice and the shipping was fast although i ordered internationally it arrived very soon. The prices are so fair regarding how good the quality of the products are. What i love the most about kokopie is that their designs are very unique and all very aesthetic and cute!

Thumbnail of user bethn15
GB
1 review
1 helpful vote
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October 10th, 2016

I live in the U. K. And usually the long wait is expected with USA indie stores so I'm very accepting of the month+ wait. What got me was I got charged nearly £20 for shipping initially and on top of that the Royal Mail are asking for £15 to even collect the item and take it home. This is absolutely outrageous! They didn't pay the fees to send it to me so now I have to pay the fees. For a second time. I'm in two minds whether or not to just Jib it off and ask for the money back or to actually collect it cause I really do want the item. Overall this is an absolutely appalling service. Never had anything like this happen with online shopping and it's disgusting.

Thumbnail of user vincentp370
Nebraska
1 review
0 helpful votes
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November 30th, 2022

Ordered an item that cost nearly double when you added shipping, first red flag. After 80 days I sent an email with zero response. I contacted my credit card company to file a dispute and sent an email letting them know that. They amazingly responded within 24 hours after that was sent. I will be getting a refund they say. I will watch for it.

Thumbnail of user leahs103
Australia
1 review
0 helpful votes
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October 11th, 2018

I bought a skirt, backpack and socks from this site and love all of them! The skirt is way thicker than expected, and the backpack has so many compartments, the quality was just way beyond what I expected. I got the skirt on promotion so it was free, and they do promotions all the time making the products great value for money! Which makes up for the shipping costs to Australia which are a tad expensive.

Thumbnail of user jaym301
Texas
1 review
0 helpful votes
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October 11th, 2018

I have ordered from Kokopie many times, with few problems. Everytime there was a problem, customer service was very nice and quick to help. Kokopie has very good quality clothing and such a wide variety of clothing styles. I only wish the shipping was cheaper. Overall: a great company :)

Thumbnail of user teresef3
Texas
1 review
7 helpful votes
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May 9th, 2019

While their items are cute, I didn't receive my entire order. I ordered a skirt, a crop top, and socks. I got the socks and the skirt in the mail but not the shirt. I've e-mailed them 5 times and haven't gotten a response. Based on all these other reviews it seems like I got screwed over.

I have a friend that ordered from their site (which is why I decided to do so) and she loved it and had no complaints. I guess they pick and choose who gets all their items? Overall, I wouldn't risk it.

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About the business

Japanese Street Fashion, Kwaii clothing, Pastel Goth, Tumblr Aesthetic fashion. We ship worldwide!

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2.3
215 reviews
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