KokoPie has a rating of 2.3 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about KokoPie most frequently mention customer service, black friday, and store credit problems. KokoPie ranks 497th among Clothing sites.
My friend suggested this website to me in order to buy the "Pink Two Mood Sheer Jacket" At the time of purchase it was only $1.99 + the shipping which was quite reasonable for massive sale. It didn't take long for my payment to be processed, and in less than a week the product arrived at my door. The jacket came in excellent quality, and the size was perfect. After contacting the Instagram account the manager seemed really friendly and wanted to know my opinion. They were very professional and seemed excited to hear that someone bought their product. I would heavily recommend this designer for any future purchases. PS: I really love the cute little bag the Jacket came in.
Contacted the costume service three days ago. Answer today: delivery successful, see attached document. And that's all. Four items have never been delivered. Buy at your own risks. Unreliable service and company. Yves, from Paris
Ordered an item late April 2020. Order confirmed, item supposed to ship. Several contacts asking for status answered with "COVID 19 delay" excuses. No update given as promised. Contacted June asking for refund. They refuse to refund because the item was "on sale", but will issue a store credit?
STAY AWAY FROM THIS OBVIOUS SCAM SITE.
The colors online look identical to how they look in real life. I have washed the socks and shirt countless times and they never fade. Clothing holds its shape and it doesn't fray.
Firstly, i LOVE kokopie's designs, they're beautiful!
I ordered a jacket, a skirt, and socks from them. The jacket is amazing quality, the material is really thick and warm and the buttons have lasted a long time with no problems. The skirt is really nice too, you can feel the quality in the material.
The prices are a bit more than what you'd usually see for an online shop but the quality is honestly so much better than anything i've bought online before. (i also bought the items on sale which was an awesome bonus!) in addition to this, the clothes they sell are made and designed by kokopie unlike other online shops which are sometimes just wholesale. They have pretty frequent sales which is great! My only problem with the price is the expensive shipping but they also have free shipping sales sometimes.
Customer service was good too. Unfortunately, one of my items wasn't shipped but i was able to get a full refund.
Overall, i've been very happy with my kokopie clothes (i wear them a lot!) and i hope to continue to support kokopie in the future :)
I ordered something two years ago worth $70 and it never came. Smh. I'm still very upset cause we lost a huge amount of money and I was really looking forward to getting it.
Ordered a dress and a skirt from this site. Received the dress and the packing slip said the skirt would ship separately. I emailed them a week later asking when I would receive the skirt. They responded asking me for my packing slip. I told them I threw it away when I received the dress and I'm pretty sure they thought I was lying. I don't understand how they don't keep track of things like this on their end. Terrible terrible customer service. They said they would ship the skirt again (they didn't send it the first time) and waited a week and did not see anything in my email about the skirt being actually sent. I ended up finding the packing slip and emailed the photo to them. They ended up refunding me a week later.
DO NOT ORDER FROM THIS SITE. YOU WILL NOT RECEIVE ALL YOUR ITEMS.
I loved everything I got! It's all super cute and really comfortable! I can't wait to order more. The only kind of bad thing was that it took about 6 weeks to get to me, but totally worth the wait!
I order a pair of boots that were on sale for Black Friday and got a free package of chokers in midOctober. The chokers came in early November, but the shoes did not (which are what I paid for). I email them, they get back to me saying there has been a problem with their manufacturer in China and they can either give me store credit or reship the shoes.
Duh, reship.
It's December now and I've recieved no comfirmation email about reshipment. I give them two stars for the quality of their necklaces, but it's NOT worth the risk. $45 down the drain if I don't the shoes. Let's hope they fit, because they don't do returns...
I've had my eye on this brand for years waiting for a good time to buy something from them. They have a bunch of models on instagram and they do a lot of giveaways, but their site is subpar. If you have money to blow on this game of roulette, I hope your luck is better than mine.
Im really dissapointed. I bought shoes there a while a go, around two months, it's far after estimated delivery time and I still haven't received the package nor a tracking number.
I spent only about 15 bucks but I never recieved a order confirmation email or a shipping email. Its been 2 YEARS since I ordered from them! They steal your money and never answer back! Terrible scam company DO NOT BUY FROM HERE!
It took approx 3 weeks to get my order (I live in Finland) and I got what I wanted. Well the quality is not the best but I wasn't even expecting much. This is enough for me. I'm happy.
I bought a bag last year (2018) during Black Friday, I've been waiting ever since then turns out that they have me the wrong "tracking number because their company in china made a mistake" now they want me to pay the shipping fee again, they gave me the option of a "free reshipment" or a "refund". I told them that I wanted a free reshipment then they said they couldn't. I asked for a refund they told they can't but they can offer store credit. I AM LOSING IT! IF THIS COULD BE A ZERO STAR RATING< THIS WOULD BE IT.
Tip for consumers:
Beware that they like to change their policies last minute and they don't get back to you until 5+ days later.
Products used:
Nonw
Kokopiecoco is a great site with aesthetically pleasing items! I ordered during Black Friday so I knew what I was getting myself into. I got my things within the business time period at 24 business days. BUT I do have to say that I didn't even receive a tracking number till like almost 15 days after my order. But even when I did get my tracking number it didn't tell me much anyways! All it said was that my items were still in China and it had left to Shanghai mind you it's been 15 days. Couple days later I check again and it's been shipped to the U. S okay everything's fine right? No. I still don't know the location of my package and where it may be all I know is that it got shipped to the U. S and I can't even track it anymore cause the tracking number is supposedly only for the Chinese market system. So other than that my experience was okay. The skirts I had order came in great condition but I would much rather next time order off of another site unless you want to be clueless almost all of the time of where your package is and want it to come in your mailbox as a surprise.
Tip for consumers:
It’s best to just use another website with the same aesthetics who have better reviews and shipping time period.
Products used:
I bought 3 skirts and fishnets. I ended up using all of them!
A lot of my products have yet to arrive or got here very late, but the prices are outstanding and the clothes are adorable. Would definently recommend shopping here :)
DO NOT ORDER FROM THIS SITE! I ordered two skirts, both SMALL, and the first skirt fit well but the second one was soooo tight, it was so ridiculous because they're both SMALL. And as soon as I got them I sent them an email for an exchange, but now it's been 4 days already since I sent them two emails and I haven't gotten any reply! This website is so unprofessional, lowkey a scam. Don't ever buy from here, the items are so overpriced you can just reverse search their products in google and find similar ones for cheaper in AliExpress.
This company is terrible. I made an order for a dress and duffle bag at the end March, the total came out to 89$. A day later i received a tracking number for the duffel bag but not the dress, I watched the tracking number everyday after and it did not move from where it came from. A week later i got an email saying that my duffel bag was not available and they would send me another bag. This was not a problem for me so I agreed to it, but then I asked about my dress and they said it had a long process time so it would take four weeks. So i waited for my items to get to me, but it took almost month until I got fed up of waiting, so i sent a DM on instagram and they said they would send me a tracking number for my order and thats all they could do, but I did not get one like they said I would. They also sent me another email a day later to tell me that my bag is not available (which i knew) and that my dress not is not available, (which is what I really wanted and waited for) So now this just pisses me off because I am getting false information and just the fact that I had to contact them for this information is very unprofessional. It is now May, (a whole month later) I am getting a full refund (hopefully) and never purchasing anything from this company ever again. They spend so much time on their site and posting instagram photos that their process and customer service is spotty and sloppy.
I made an account for this website SPECIFICALLY to write a review on kokopie. I have ordered from them on Black Friday of 2017, 3 items equaled to $90. I just want to point out that first of all their items are really expensive. I ordered a pair of jeans, one t shirt and one long sleeve shirt. I honestly don't think they are the highest quality that they always claim in their instagram posts. The stuff were pretty cute I guess but most of their items you can find something similar to on aliexpress and cheaper. I saw a couple of their jackets there for really cheap: a price that they're supposed to be.
The shipping takes so long. Why? Because their stuff is from China. Just like how aliexpress is. They are a small store (they even told me this through dm) but have a long way to go in terms of their clothing designs, shipping, customer service and clothing quality. All their instagram posts are "which design do you like?" Like they are original... they aren't. So don't waste your time ordering from them. Rude.
Oh btw. You don't make an account for shopping so I don't feel good about that. It's not secure.
I was so excited to order some clothes through kokopieshop after following them on Instagram for a while. I had the impression that they were a reputable company with high quality clothing and it's based in the U.S. and so I didn't feel worried about buying from them. I ordered about six items, and of course, they forget to send me the one item I wanted the most- a sheer jacket. So, I emailed them telling them that I received my package and that the order slip listed my missing jacket on it. They replied to me a day later asking for me to send a picture of my order slip, which I proceeded to do. It's been four days and I haven't heard a thing since then. I've sent out two more emails in attempt to get some contact but still nothing. I am very much disappointed by this experience, as I was hopeful that kokopieshop would be as good as it looked (especially for the high prices!). But for a company that claims it is "high quality", its customer service is horrendous. I would not reccomend buying from them at all.
I absolutely love this shop and the jacket that I ordered! It's a lovely aesthetic, everything in the store is adorable, and I constantly wish I had money to just spend on the whole store~
I ORDERED THE IPHONE 6 PLUS SAILOR MOON PHONE CASE AND RECEIVED ONE FOR THE 6. THEY WANT ME TO PAY TO RETURN IT INSTEAD OF SENDING A LABEL WITH THE CORRECT CASE. TO TOP IT OFF, THEY BLAME ME AS THE CONSUMER FOR THE MISTAKE.
I order a skirt and shirt and it hasn't arrived and I've been waiting for about a month. I also emailed them three times and no response. I spent thirty dollars or so for nothing?!
I ordered 3 pieces from Kokopie a few months ago. I've always loved their brand and was happy I was able to add some of their clothing to my closet! I ordered the sheer jacket, eyelet jeans, and plaid suit set.
I usually wear a size L-XL or 10-12 US dress sizes, pants size 30.
The sheer jacket I ordered in a medium. It showed up within a week from Philly. This piece is an 11\10. Sizing is great, design is gorgeous and unique, and the shipping was fast!
The eyelet jeans I ordered in a 3X, the largest size they had. I usually would have ordered an XL but with some of these trendy shops you never know if the plus sized clothing will be true to tag. The jeans were being shipped from China, which the shop owner told me, so they took about 3 weeks to arrive. The tag had a size 31 on them, which isn't a truly plus sized. While the jeans are tight they do fit and they are gorgeous.
The plaid set I ordered during their preorder and it was also being shipped from China. They took around 2 months to arrive, but I was in constant contact with the shop owner who gave me updates all along the way. I ordered an XL, the largest size available. This was a two piece set, a jacket and pants. The jacket, while tight did fit, unfortunately the pants did not. I would estimate they were close to a size 6-8 US. I ended up gifting the set to a friend who adores it.
Overall my experience was very positive. If it weren't for the unpredictable sizing this review would be a 5.
I ordered a pair of boots from KokoPie back on Black Friday, with intensions of having them come in time for a festival I was going to in mid December.
About two weeks after placing the order, I received an e-mail from the company with a fake tracking number in it, I continued to patiently wait over the days to see if it would be shipped. I sent several e-mails, all of which were ignored.
THREE months later, I still had not received my boots. I decided to call my bank and have a chargeback made on my behalf for the money I wasted. Coincidentally, two days after contacting my bank and having them contact KokoPie, my boots showed up in the mail.
KokoPie then sent me an e-mail yesterday, accusing me of having taken my money back even though they have "proof" that my boots were shipped and delivered. They also threatened me, telling me I better send the money back and that they submitted evidence to the bank that I "lied". I find it very suspicious that the package came three months later only after I had my bank get involved.
Needless to say, I am not giving them my money back, my package should have been delivered ages ago.
DO NOT purchase from this company by any means! Nothing but scammers.
This website is terrible. I ordered a backpack a month ago and it never came in. I spent 45$ on this backpack for nothing thanks to this website. It says shipping takes a week?! Lies.
I love this brand! The quality of the clothes is amazing, the price is fair and the designs are beautiful! The shipping is somewhat pricey since I live in the US but it's quick and worth it!
I've always loved the type of clothes they sell in this shop, so naturally I fell in love with most of the stuff. I bought a couple of shirts last summer, including a translucent jacket that they were selling for free that day. So far, I had no problem. Still my favorite shirts to this day. The jacket was a bit low quality and it ripped easily, but it was free to I couldn't complain. When my birthday came around in December I ordered three things: a pair of boots, a skirt, and a sweater. After a few months, the skirt and the shoes got here, but not the sweater. We waited and waited, but it never got here. When we emailed them, they said it was supposed to come with the skirt. Okay? That doesn't help. We emailed them once again, said that they were checking the security cameras in the warehouse. We still haven't gotten a response to this day. This may have been the 1% of times this happens, but I'm still quite upset about this because the sweater was about $30 we never even got a refund, or any info on what even happened. Not worth the risk if you ask me.
Japanese Street Fashion, Kwaii clothing, Pastel Goth, Tumblr Aesthetic fashion. We ship worldwide!
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