KoodoMobile

Panic and a feeling of impending doom takes over you when you try to reach customer service. You will feel you are on a deserted telecom island void of any human contact. If torture is your thing sign up with Koodoo.

Koodo will ruin your credit. Don't even touch them with a 10 foot pole. They report you before the due date. I went back to Fido as soon as I found out Koodo reported me 6 times in the two years I was with them. Only company I've ever had late payments to on my credit report. That should tell you more about Koodo than it does about me. And they've called me multiple times to try and win me back! Ha!

I never received any bills via email. And that caused my credit score hit by 100 points.
When i called koodo and asked that why i did not get any billing emails, they have no answer.
They're still looking at it

How what a severe downgrade in service from people to machines. Will be going to another provider that is less automated and has live customer service. Phones can help people but by putting machines instead of people is a real message to their clients. They are more interested in satisfying their shareholders rather than their clients. This will only deter people like me who do jot like dealing with machines. Bye bye Telus and your awful customer service. Maybe your machines can generate revenue because i will not be paying for machine service.

Avoid Koodo at all costs. The company as a whole is a scam and their contracts are filled with hidden fees and charges that you will have to pay for. Written in the smallest text because they know you're likely going to miss it. They put these deals on display, knowing you're going to sign off on everything from the excitement. This is so wrong.

I got a 480$ phone and was making monthly payments. Phone was purchased from the Pen Centre location. Paid the rest of the phone off (360$) before I cancelled. Phone is cancelled and they are now charging me 487$. What a scam. No one told me this when i bought the phone or cancelled it. I will make sure to tell everyone I know to never go through Koodo.

They have not been giving me my work discount. And then on top of that they are overcharging me every month and then charge me late fees on that amount. I tried to reach someone and do a call back and no one ever calls me back. I can't reach anyone on the phone. This is the worst company ever. Do not get a cell phone from them

All they care about is getting your money. Contacting customer service is near impossible and when you do finally get a call back (you have to schedule a call back they don't take direct calls) They outsource their customer service to the Philippines to untrained personnel that barely speak either of Canada's official languages. So you may as well just forget getting anything resolved. Their service is curb and gutter. Once you get to the curb you gutter and you are stuck in a contract.

A few years ago when I was with Koodo my phone broke and I bought a new one. I was told that my new bill would be a week later than my old new. During that time Koodo charged me as if I had no rate plan. You can imagine how expensive my bill was. I know that they did this deliberately. Now I'm trying to get them to release my port lock so I can switch to another carrier. I was put on hold for 70 minutes and when I got someone they put me on hold for at least a half hour and then we got disconnected. The person never called me back... One star is being generous.

Don't trust this company they will loot money. Especially in a long-distance calls they don't have any good facility to track long distance minutes.we need to write down the minutes after long distance calls. Customer doesn't get any notification even we can't see any time limit koodo web. Most of other providers giving long distance tracking facility for their their customers, but not koodo everybody careful about this. No good customer service. Technology developed but they don't give the right facility. With out long distance minutes notification koodo loot my $900
Beware Beware koodo service. Very bad experience

I never received notice about includ more charge pay per month. First time $119. After one year $129. And after a few month $141.00 so that contact to call assist someone,but nothing solution someone said fixed after bill,hahahaha nothing situation.so bad Koodo.I will be change another company.koodo great bad services.Thank your amazing problem service.