KoodoMobile

Terrible customer service. For context I work for a company that has a corporate discount, which was denied due to a missing header (because you know, a lot of information is stored in those headers right? Proof of employment was sent, guess that doesn't count for anything). Thing is I've been apart of the EPP (exclusive partner program) for the past 2 years all I'm trying to do is renew it. But still even several emails later they still deny me for renewal. Here's the kicker, I have 2 colleagues who used the SAME application I did and they were approved within 2 days for the discount. How does one even explain that? Needless to say I'm pretty upset, I feel singled out and left with perhaps finding a new mobile carrier to call home.

The worst phone company ever. Koodo will add additional charges for each of your phone bills as if the additional 10/15% is like a tip. Customer Service is pathetic. Tried calling them to dispute a bill payment and they re-routed the call 6 times and no one was able to justify additional fees. When asked for an email to raise a formal complaint, none was provided. It is a company of scammers that are not open to feedback. Unable to add a review on Google or Koodo website.
To Sum it up:
1. Customer Service - Trash
2. Support - Trash
3. Coverage and Network - Sub standard
4. Billing - Excess charges for services not provided in the plan selected

Will prefer using any other service rather than wasting money on Koodo!

I had a past due payment of $24 on a services i never used. Koodo deactivated my account so there was no opportunity to pay the amount even though they advised me via email to pay hte amount. It went to Collection agency who i was grateful they called me so that i can settled fully which i did plus admin fee. This was in early May 2022. I still get notices from Credit Karma as Koodo continue to report to them that I have not paid a zero balance for the last 2 months. So frustrating i wish i never heard of Koodo.

I failed yo upgrade the service through my account
I switched the provider (Fido) and tried to reach customer service to close my file - all in vain! Email - ". Due to COVID we are unable..."
Telephone: go. Go. Press. Press. Due to - Good bye!
*611 - sms: call, phone # provided (see above) - real "catch 22"
They still bill me but I can not stop it! (I have to notify the Company... see all my futile attempts to reach them.)
This is really the worst customer service I have ever experienced!
Yes, garbage (just to join some comments)

Have been out of country and unable to cancel my account! I have been paying THREE months now without any means of cancelling other than calling or through facebook assistant. I cannot call because i am out of country, I even had a friend try to call with my information and it has not worked! I have spoken to representatives of Koodo on their facebook group multiple times with the same steps (facebook verification, clearing browsing history, etc.) and every time it does not work. One person even said I am "the only person entitled to cancel my account" when NOT EVEN I can cancel it. Horrible customer service, and phone provider. Wish i could put zero stars

As a long-term customer, I can tell you with 100% accuracy that Koodo does not deserve my or any other business and Koodo is an absolute failure when it comes to customer service. Value your money and your time and do not make the mistake I made for few years.