KoodoMobile

Jan 2023 Koodo denied me of my native card
Been fighting with them since they will not accept my native Been with them for almost 3 years.
They just won't accept native cards in Canada
How nice is that. I don't have any problem with any other company.
Than they raise my price with out notify me.
What kind of company is this.

I am of course looking for another cell company.
Koodo is the worse cell phone company making native people feel like $#*!.

My payment card on file expired. Kudu sends a message to my children who have phones which of course never told me. They called me and told me and I paid it right away. Then they sent the report to the credit bureau that I didn't pay my bill. Koodo sucks. Then try to get a live person on the phone. Good luck

Horrible service. After sending a message to my phone with an offer to update my plan and phone, I spent hours going to kiosks and having 2 calls set up just to have my plan back after two weeks of unfulfilled promises.

This time they offer a "call back" (6 hours later), and when they call, they send me to a ringing line for 50 minutes! I had to hang up as I was getting a little...Shouldn't companies like this be held accountable? I know, I think that's funny too.?

I bought a phone through kudo and made my first payment on time. Even though I have irrefutable evidence in my bank statements proving I sent the money the claim they never received it and 6 months later with no resolution they sent my account to collections. It is impossible to find a human to speak to to get this resolved. See you aholes in court or take this piece of crap phone back.

I have tried to escalate my billing issues with Koodo 3 times in the last 3 months. I have not received a call back from the escalation request. Koodo claims that they will call me back in 24 to 48 hours, however the calls never come. I have been trying to deal with the same billing issues for over 3 months now & have not gotten anywhere. I have spent over 8 hrs waiting on hold while I try to get my issues sorted.

The bill is constantly screwed up - there are sudden additional charges on my bill as of September - for data - I don't use date on my phone - and other obscure fees for things I do not use. I can't get hold of anyone to talk to about this; there appear to be no humans inhabiting Koodo-land. I am sick and tired of it and want to change but being old and not very techno talented, I'm nervous about doing that. The learning curve will be steep and I'm not sure i can make the incline/ But I do really, really intensely dislike this company!