KoodoMobile

Trying to call them, you have to start online. I cannot get a real person to unlock a phone and they never called me back. These companies think they don't need employees, they don't have to worry, they won't have customers.

Paid final bill and tab bonus in full and switched to another company only to get a $40 bill two months later for "paying my tab bonus to quickly" they failed to notify me of this charge when I canceled the account I was very clear about wanting to square up. Of course I HAVE to pay this ridiculous fee or I will be sent to collections.

Unless you owe them money good luck talking to a human being and even than its like pulling hair. Before finally deciding its not worth the headache I spent several hours and multiple phone calls talking to these idiots. They don't communicate with each other. On my last call I spent an hour listening to elevator music only to find out she transferred me to TELUS and subsequently the guy that picked up couldn't help me at all.

Never accept an offer from koodo. I tried it out and they could never get my number.
I cancelled many times. They kept sending me a bill.
Now they want me to pay for 6 months of service that I never got.

It has been referred to Metcredit. A collections company.
They phone me numerous times daily.
Threats as well.

Just avoid Koodo.

I have worst experience from koodo customer care.
I scheduled call back for today 3 pm. At 6 pm still am waiting for call. And no other way to contact koodo for any urgent help needed. Other providers have toll free number and that's good, I regret to have koodo my provider. I never suggest any for koodo in future.worst service.

Data didnt work for first 8 days. Wouldnt adjust bill. You cant talk to someone right away if you have a problem. Could take up to 2-3 days to get a call back from them when you are having issues. Do yourself a favor and keep looking. Try Cityfone or Virgin if you want good customer service.

I brought my phone back under the 15 day return policy. Asked if I owed anything and the koodo employee told me they couldn't tell me if I did and to call customer service. So I called customer service and asked if I owed anything. They said it was too soon go be able to tell and that they would call me to notify me if I had any outstanding balance. They had my email, phone number and address and I heard nothing from them. All the while koodo is charging me for an account I no longer have and directly giving Equifax a 2 non payment from me lowering my credit score 72 points. The only reason I found out was because I'm registered with credit karma and they informed me. Then they give me a hard time sending a form into Equifax explaining the situation. Im astonished that if a company thinks you owe them money, they don't send you a bill or notification of any kind? I worked really hard on my credit score koodo. You'll never have mine or my family's business again.

I am a new customer. It is total waste of my time. I will have to cancel the contract. They have no shame to manipulate the costumers. They refuse to give my a copy of signed contract. You do not need this kind of nightmare.