KPOPTOWN

I would not recommend this site anymore, as they have a huge lack of customer service and do not know how to handle mistakes professionally.
I've been buying from this site since 2017, as it used to be one great way to get kpop albums. They offer merch and lightsticks no other site does, and despite shipping being high I never had a problem when I bought from them. However, I made a big order of lightsticks (worth more than 400$) and something came wrong with the shipping. I do not know if they filled the customs wrong, or if they sent batteries with them, or whatever—I never got the package. When tried to contact them because the package was being returned, they were REALLY REALLY RUDE about it and couldn't stop saying it was my fault somehow for not calling the shipping courier. They told me they wouldn't refund me the shipping since they sent the package, and I ended up opening a paypal claim. It took me a month, but I got my money back. They deleted my account.
Please avoid buying from them at all costs, there are better shops nowadays.

I don't get the hate towards this online shop. I ordered a bunch of bts stuff and I live in Germany. All came in very good condition it was well packaged and protect with bubblewrap. Sure I had to wait 3 weeks but from Korea to Germany it's totally fine! And yes I had to pay taxes but that's because of Germany and ok the shipping was high but I ordered a bunch of stuff. And if I texted them they replied. All in all I'm very happy with this shop.

I had issues for a while with the payment issues because it's pretty vague on the website. I was able to change from bank wire to paypal however it took a while for them to process. It took several emails to finalise my order but in the end it still arrived after a month. I would say shipping is fast if you don't have any order placement issues! Albums came in great quality the only thing they really lack is customer service.

They don't reply email. I have unbox video and I tell them I miss something, then they closed my account on their website. If you still trust them, I will say good luck!

I heard that some albums get damaged on the way here but kpoptown used a super thick bubble wrap! I am super satisfied with my album and will definitely order again from kpoptown! The album came after 11 days (earlier than i expected) tbh i was hesitant on whether i would get my album on time after reading lots of reviews but i just wanna say that at least for my first experience ordering albums online, it was pretty good <3 have a nice day y'all

For the love of God do not buy from them.
The preordered items will always get sold out AFTER you bought it.
But they would still charge you the shipping fee.
No notification or refund about the cancelled item unless you ask them.
I was so excited about my limited edition item and then they tell you two months later they are gone.
So why bother?

How long will KpopUSA continue to blame COVID for their lack of customer service, slow shipping and emails where they request you to sign a verification form but they fail to attach the form.

Placed an order for a concert dvd on the evening of MAR 08,2022. Received the automated response and nothing else after that.

I sent them an email a couple of days later, asking for some sort of update on my order and received a response 24hrs later (next day), informing me not to be concerned and that my order was being processed and would be shipped out soon.

Exactly one week after placing my order (MAR 15), they finally shipped it out using DHL and it arrived at my door on MAR 18, from Korea to Melbourne, Australia, very well wrapped and in perfect condition.

I didn't mind the 2 week timeframe so much, but the lack of customer updates was concerning, as I would have been left hanging (wondering where my money went) for a week if I had not requested an update.

Anyway, they're legit if anyone's wondering, just keep bugging them if you want any status updates and don't expect them to ship the next day (or week) or anything.

I ordered items like albums and posters but I made a mistake with one of my orders and so I wanted to cancel it but I couldn't cancel it and get a refund. And when I checked the ratings I regret even buying from here. I contacted the Paypal because I used my money from there and the shop. And I'm just waiting for their response. I took pictures just in case if they ever try scamming me. I just want to get my money back and cancel the order. And I wanted to know if paypal will help me get my money back because I still haven't had a update on the order, I contacted the shop and paypal the same day I ordered the items.

I ordered three times from Kpoptown and the third one will probably be my last.
First time I ordered two albums and they arrived after 16 days and they came in good condition.
Second time I ordered four albums and they arrived after a month which was already ridiculous but they came in good condition except one album that was a little ripped on the side (I guess it got damaged during shipping) but it wasn't that bad.
Third time I preordered Stray Kids Clè 2: Yellow Wood limited edition and they shipped it out one day after it was released. But since today, I've never received it. Last update on my tracking was on July 1st and until this day it still says that it's been in transit. But it's been over two months. I've messaged them once in July asking about whereabouts of my album and they said they send request to Korea post to open an investigation about whereabouts of my album and that it could take up to few weeks. It's been a month since then and I've gotten no updates so I messaged them again and they basically said the same thing as the last time. I am really mad about everything because it was a preorder and limited edition that I won't ever be able to get again.

I've ordered from them before because for me who lives in Canada they don't take that long to come in. The problems I have with them is that they take a week or even more to ship, I've had other sites that ship the next day. The other problem is the exchange rate with PayPal is a lot with this site compare to other.

I sent them an email a week ago to ask about if a product has a specific item and they haven't responded yet. Also their shipping is quite expensive, I only purchased from them cuz I was buying kcon merch. I will not be using them again..

Never buy wholesale with them, they never respond to suppliers I have been buying with them for 3 years and they never sold me again and now I no longer have a supplier, I sent 7 emails and they never responded I do not understand why they do that if you are a customer, they are very unprofessional NEVER CHOOSE THEM AS SUPPLIERS

I am very satisfied with the purchase. I bought Christmas Evel. I was constantly informed about the entire course of purchase, shipment of product and delivery. The product was shipped on the day the album was released and was shipped to Europe in 3 days. The price of DHL was normal, not like some sellers ask for over 100 euros, / incredible and sad at the same time /. But Kpoptown did not disappoint me, I am very satisfied, I definitely recommend. And from now on I will be shopping mainly in Kpoptown for everything related to K-POP. Thank you K

Basically I have purchased 3 version of TWICE Japanese album with EMS Carrier which only take 3-5 working days. And it's been a week plus I still haven't receive my item yet. So I email to their customer service about 5 times, guess what, they never reply me at all. And now I'm opening a case at Paypal hopefully I can get a refund.

I preordered a DAY6 Seasons Greetings 2029 from this website. It still hasn't arrived yet, and I emailed them 3 times, with no response. I should have went with my gut and chose another website to preorder from. I feel so stupid for not checking the reviews before ordering from that horrible website.

I used kpoptown to buy merch for about 2 and a half years maybe and never had a problem with them until last October when I ordered The Wings Tour Program Book. When I opened the book and was looking through it 20 pages fell right out of the book, so I sent them an email and provided them with pictures and everything. They replied a week later and offered me 3 USD, so I sent back an email saying I didn't feel that was enough when I spent almost $24 on the product itself. They replied about a week later saying that was all they would offer, so I sent another email asking them why they couldn't offer me more than 3 USD and they ignored me... I just went to PayPal after 2 and a half months and made a claim. They never paid me back, but PayPal gave me $20 in PayPal credit to settle the claim, so I still got money back. A little while later I ordered some cosmetic products from the store and had them shipped to my address, but they were shipped to my friend's address in a different state because I had sent her an album as a Christmas gift before making this purchase. Their system doesn't work well and they don't really seem to care to fix it, since there are multiple people on their tumblr who were experiencing this problem and asking them to fix it yet they have still done nothing about. I thought that this incident was just my mistake and made a note to keep in mind to select the correct addresses the next time I ordered from there. However the last order I made from there was Seventeen's new album and I made sure that I had selected my address at checkout... They ended up sending it to my aunt's address which I used for the order I made before... It arrived at her house in a little over a week after it shipped out, but I have no idea when it will actually come to me... I just deleted all the other address that I had on the account there because when you checkout it doesn't matter which address you select. It will always ship it to the last address you added to tour account.

I've spent a lot of money buying things from this site over the years and most of the time everything was perfect. This time though, I have received a faulty album, it was scratched and the booklet was strangely warped for some reason.

After contacting them, they offered to refund a small amount of the original price. But of course I was not satisfied with that because the goods they delivered aren't working as intended. I let them know I wanted either a full refund or the item replaced and since then they have completely ignored all my emails. They've not given me a refund of any kind nor a new item.

After being a loyal customer for years, you'd think they would try to fix the problem a little better. I'm taking my business elsewhere.

I ordered the three ver of What a life album with three folded posters and only the posters had arrived! There's no albums! I have waited for a month and 20 freaking days! I will never order from this $#*!ty website ever again will never do the same mistake again

Looking at the reviews, I totally get all the frustration. Kpoptown won't refund you if youre items get lost in the mail. I preordered two albums from them back in Jan. And its mid June and I still havent received it. They told me to wait or check the post office and still nothing. Customer service is bad. Everything is bad and shady about that site. So I strongly advise people to never buy from this. They are scammers, they cannot own up their bad service.

I used to trust this store a lot i bought a lot of things from this company. This time though, i recieved 2 albums and they were both damaged. Every page had fallen out. I contacted them about this and they said they'd re-send it but i would have to pay for the shipping. I spent a lot of money already expecting a good album so i wasn't about to pay 20-30$ shipping for something i already bought. And i messaged them saying that i can't afford to pay more money for something i should already have because that's just ripping me off. I emailed them 3 times and they ignored all my emails. Guess who's never shopping from those b*tches again.

I used to buy from kpoptown only, one day I ordered a bts album and it came seriously damaged, so I emailed them about it. They emailed me back saying they could give me a refund but i had closed that bank account so they offered me a voucher. They offered me a voucher... worth $1! Like, I almost feel insulted by that, and it discouraged me from continuing being a customer of theirs.

Ordered an EXO album last year. Never got it and when I contacted them they just sent me a copy of the paypal receipt saying that the money is already received so they can't do anything. Don't bother ordering from this site, find a legit website like Synnara or something.