KPOPTOWN

I heard that some albums get damaged on the way here but kpoptown used a super thick bubble wrap! I am super satisfied with my album and will definitely order again from kpoptown! The album came after 11 days (earlier than i expected) tbh i was hesitant on whether i would get my album on time after reading lots of reviews but i just wanna say that at least for my first experience ordering albums online, it was pretty good <3 have a nice day y'all

I don't get the hate towards this online shop. I ordered a bunch of bts stuff and I live in Germany. All came in very good condition it was well packaged and protect with bubblewrap. Sure I had to wait 3 weeks but from Korea to Germany it's totally fine! And yes I had to pay taxes but that's because of Germany and ok the shipping was high but I ordered a bunch of stuff. And if I texted them they replied. All in all I'm very happy with this shop.

I am very satisfied with the purchase. I bought Christmas Evel. I was constantly informed about the entire course of purchase, shipment of product and delivery. The product was shipped on the day the album was released and was shipped to Europe in 3 days. The price of DHL was normal, not like some sellers ask for over 100 euros, / incredible and sad at the same time /. But Kpoptown did not disappoint me, I am very satisfied, I definitely recommend. And from now on I will be shopping mainly in Kpoptown for everything related to K-POP. Thank you K

I preordered bts' album Her to England. The predicted shipping was 2-4 weeks and it arrived within 15 days in perfect conditions - what more could I ask for. This site had the best reviews I could find as well as being the cheapest for me, and I would 100% use again

I ordered a couple times from here. Most arrived safely but with slight dented corners. My HYYH pt. 1 was dented pretty badly and I asked them for a replacement but they gave me a refund instead (after a debate about whether to give a full refund or not. They wanted to give me a partial refund at first... smh) but other times were acceptable. Customer service is pretty good as well. Shipment is done on time, so no complaints on that part.

I've never had any problems at all! I ordered my EXID album and unfolded poster, both came in great condition, kpop town is the cheapest place compared to other sites to purchase kpop stuff! So I always go here! Shipping is fast but the delivery is faster than the last time I bought it, I was shocked, my 2 albums I ordered took a little over 1 week and I got it! Kpoptown has definitely approved with fast shipping and delivery, and when you pre-order they give you a poster with your purchase! I love it! This is the only place I buy my Kpop albums, they come straight from South Korea and nicely packed! Love it!

I have order two time before, no problem...

But now so many problems and a very bad customer service...

For one of my order, they are asking me money because there shipping calculator isn't working. The shipping I paid was very vey high and they ask for 5 more US$

And an other order after, one of the item is sold-out and the said maybe they won't refund the shipping that I paid for the sold-out item. See what they send me: "we will ship possible items and refund for sold out items' price and left shipping cost if any after shipping your package."

I recently ordered from kpoptown: two albums that I wanted to give as a gift to a friend. After the payment was accepted, they proceeded to message me that one of the albums was sold out and they would ship the remainder of my order if I agreed. I had asked them to replace the sold out album to which they said they were unable to do so. I then asked them to cancel my order because their site said I was able to do so as long as they knew my order number and I requested to do so, but they refused and then proceeded to ship my order without permission. They also did not tell me how much I would be refunded. I am now waiting to report this problem to PayPal and I will never be ordering from this site ever again! Do yourself the same thing and find a more trustworthy site to use.

I purchased two caps from the site and got a tracking number. I live in the uk and got the parcel in just ten days, however, when I opened the parcel, there was a cap missing. Sent them an email asking immediately but got no reply since then.
Strongly not recommend buying from there.

I pre-ordered the EXO The War Repackaged Album three days before it got released and paid instantly.

They emailed saying that payment was received and that the item would be shipped as soon as it arrived. They shipped it one day after. I chose the K-packet option which was trackable and was supposed to take 10-15 business days to arrive. It arrived exactly one week after it was sent therefore only 5 working days which I was so happy about. I live in Fiji BTW:)

Definitely recommend them when you start in purchasing K-pop stuff.

Great great great

They sent my preordered express delivery (3-7 days) to the wrong address and I contacted them multiple times and it takes over a week for them to reply to one email. I have to wait for them every week to answer my questions and I requested a refund but they still haven't replied. It has been about a month give or take. I would order from them if it was an old item but not any recent items.

I sent them an email a week ago to ask about if a product has a specific item and they haven't responded yet. Also their shipping is quite expensive, I only purchased from them cuz I was buying kcon merch. I will not be using them again..

I've been using kpoptown for almost 3 years. When I first started using them, they were great. If I ordered an album, they would ship it within two to three days and it would arrive within two weeks. NOW, it takes them a week to ship everything and it takes it a month to arrive. Honestly, it feels like I'm ordering from Japan (most of the packages I order from Japan take a month to arrive here). I ordered my album exactly a month ago, an ACTUAL month and it still hasn't arrived. Kpoptown is also very expensive, especially if you want to buy multiple albums in bulks. I recommend using Yesasia if you want to buy more than one album because they have free shipping on orders over $39 so you actually save money.

After reading reviews i wasn't sure but my order was $40 worth (mostly shipping.) The first 4 days and wasn't shipped yet but after i contacted customer service, they got back to me and they apologised. I received my item 2 weeks (as expected with k-packet) and i love the item so thank you!

I placed my first order with Kpoptown during the summer and was wary as I'd never shopped with them before and just the general idea of ordering from somewhere outside the UK. I was pleasantly surprised when my CD shipped the morning of release and within 10 days had made its way from Daegu to Northern Ireland. Since then Kpoptown has been my go to for cd/dvd orders and I haven't been let down so far. I haven't had to get in touch with their customer service yet so can't comment on how they communicate, however I always picked the tracked shipping option and they are prompt to let me know when the order has dispatched and my tracking number.

A lot of people might have had a bad experience with kpoptown which is unfortunate. I; however, have always had a good experience with them. I order all of my kpop items from them (especially BTS... lol). My orders are always correct and arrive in a timely manner. I've probably ordered over 10 times with them already and I have no complaints. I just hope that others would have the same great experience as I have.

I don't get the bad reviews I've bought from them more than five times and every time the goods arrived safely. The albums come in bubble wrap.
I only has trouble one time and it was my fault (i wrote the wrong address and when i realized it was already send back to korea) and they help me with everything (i was supposed to pay shipping again but they put it waaaay cheaper that it's supposed to be). So overall in my opinion it's a great place to buy kpop albums (your buys count for hanteo chart so that's a great bonus)
I hope my review helps you :)

I have always ordered from here and I never had any complains. Shipping takes about two weeks, always securely packaged and if your item is preordered they always give you photocards for free. I would highly recommend

I set my shipping address as the address I am currently located at, but when I checked the confirmation they had set the shipping address as my billing address (which I don't even live NEAR anymore!). I emailed them immediately and asked them if they could change the shipping address manually, they emailed back a week later (one day after I got a shipping notice) and told me that they couldn't change it! I contacted the person that lives in the house right now and it looks like I won't be able to get my album :'( . I emailed again to ask why they switched the addresses and they just kept telling me that they couldn't do anything (which I understand if it was already shipped, but my first email should have caught them in time). I sent one more email to ask if there's anything I, or they, could do (like contact the shipping company) and that was more than a week ago. I don't feel like they'll ever reply with something meaningful > :(

DO NOT ORDER FROM KPOPTOWN.COM unless you want to throw your money away. I ordered 2 Big Bang albums, and never got it. They told me they send it and that I just need to wait. I waited and waited, never got it, now they offer nothing as a compensation. They service is freaking bad, liars, and they're a $#*! company. Don't ever do business with them cuz they really don't care if you are satisfied or not. Hell, don't even know if they really send the albums or not. Reading other reviews seems like I'm not the only one having issues with them.

I preordered the bts ynwa album, I live in Canada so i expected that it would a take a while to get to me. Somewhere in March, I panicked a little thinking my package got lost, so I emailed them. They told me that because I live in Canada, it would take about 8 weeks to get to me. I got my two poster somewhere I April, however, my albums still haven't arrived. I have emailed them numerous times, and they respond with "it's just a delay" or "check your local post office" And til' this day, my albums still haven't arrived. Not sure if anyone has the same problem but, I'm furious and don't know what to do.

So i live in canada. I Bought the YNWA album in feb. It's now june and i still have not recieved it. They poster came like in april. So when i emailed them. They told me to check my post office. After doing that and emailing them again i have yet to get a response. Now im moving houses. So i don't think ill ever get it.

Basically I have purchased 3 version of TWICE Japanese album with EMS Carrier which only take 3-5 working days. And it's been a week plus I still haven't receive my item yet. So I email to their customer service about 5 times, guess what, they never reply me at all. And now I'm opening a case at Paypal hopefully I can get a refund.