KrogerReviews 350

Instacart poor service with Kroger is a sign that Kroger does not care.
Kroger should make Instacart responsible so that Kroger reputation does not go down like Instacart reputation.

I refuse to patron a grocery store whose throwing up a huge "middle finger" to Americans by increasing their foods prices so ridiculously higher than Food Lion...Ill patron Food Lion...I bought a loaf of bread which I've been buying for years for $2.99 loaf and it was $4.29! Food Lion has same brand for $3.29! Further another item I regularly purchase for $5.99 has increased by whole dollar now $6.99! I spent $60 on less than 10 items and had shopped Food Lion earlier in the week and purchased double the amount of groceries which rang up $120 and when cashier applied my FL card it brought my balance down to $87...there are a lot more people worse off than me, but if Food Lion can help Americans by selling at lower prices then what hell wrong with Kroger? Lastly, I got to register at Kroger paid and walked from the register reviewed my receipt and not one item I had purchased as a BOGO was discounted...if I hadn't been careful then I would have purchased extra items thinking I was getting it at BOGO and was charged...I shouldn't have to watch these cashier's as the items should automatically be discounted but obviously they are not! Coffee prices were insane and again Food Lions got much better pricing on their coffee by almost $2.00 a box...Kroger is ridiculous! I just happened to be in the area as my local Food Lion store is close to my home but had the prices been consistent I wouldn't really mind the extra few minutes to shop at Kroger but not at their prices...it's a known fact a lot of Americans especially seniors are struggling and you would think Kroger being a larger chain would be conscious & try keep their prices more affordable...there was not one item on the shelf at Kroger that can beat Food Lion prices and that's the truth...I have two teen boys that eat me out of house and home as they are not concerned about how much they consume hell their growing boys but honestly I cannot afford Kroger so Ill continue to patron Food Lion who appears by their pricing at least trying to keep their prices down for average Americans!

I put stuff on sale and then when it rings up at the cash register it rings up higher cuz I said you didn't download something to your phone that's bull crap if I got the card I shouldn't have to download and some people's phones don't download and I'm pretty sure it's against the law to say it's causes $2 and then rings up $4 I hope they fix this f****** problem cuz I'm not buying a phone that downloads your f****** coupons you put a f****** thing on sale that's what should ring up I'm going to contact the damn lawyer and find out if I can get a lawsuit again still for ripping people off because if you're charging one thing and then it rings up another I'm pretty sure that's against the law

I have never had such a difficult time trying to cancel something! Kroger is a total rip off! If I could give less than 1 star I would

Plan on checking out and bagging your own groceries no matter how big your order is at the Neenah Fox Point Pick N Save location because they usually only have one full-service checkout lane open most days in fact last Sunday at 9am they had no full-service checkout lanes open and the store was busy. The one employee on duty watching over the self-checkout lane said the only other cashier was too busy training a new hire and she wasn't sure when the full-service checkout lane would be open so they basically let half a dozen or more customers with full shopping carts check out and bag all of their own groceries and none of them were happy about it. Evidently Pick N Save values training new hires more than taking care of their customers.
If you want good customer service shop at Festival right across the street, that's where I will do my shopping from now on.

I recently purchased a dungeness crab from my local Kroger on Nasa Rd. 1 and Bay Area Blvd. Upon getting in my vehicle and arriving home my car had a very disturbing odor, I immediately thought about my purchase from Kroger and I open the bag and it hit me like a jug of spoiled milk! That was my dinner, but I had to eat something else. The next day I return the crab to the location which is closer to my home which is El Camino Real and Bay area Blvd. The manager by the name of Thomas told me that I needed a receipt and did not have it, I explained Kroger's policy if no receipt and it's 10.00 dollars or less it can be returned for cash, but over 10 dollars it's a store credit. I even pulled it up on my phone to show him and he still refused and placed my item on a bench and walked away saying show me a receipt. Being frustrated I drove to the original store and Annette in customer service was very professional and with zero hesitation she gave me a gift card of 25.00 dollars. I shared with her what had occurred and she new the policy that I spoke of and also stated that it doesn't make a difference which store you return an item to. I went back and spoke with Thomas about not knowing his own store policy and after showing it to him again he still didn't get it. His reasoning was that he has crackheads in the neighborhood returning items all the time and I asked so are you profiling me and of course the answer was no, but why make that statement Thomas I said. Long story short I showed him my credentials to put him at ease to let him know that I could afford a 25.00 dollar crab. He then offered me a gift card and I kindly declined because that wasn't my focus to get something for free, but to make me whole with what I spent and nothing more. This is why I stopped shopping at Walmart vs Target and I'm now going to shop at HEB vs Kroger. It's a total different atmosphere.

I live 3 blocks away
After 40 years they finally marked the parking so a normal car can fit in the spaces

But they give tickets without warning

I will NEVER be back again

I'll drive to the free parking no matter how far

Yes and the homeless guy giving out the tickets doesn't look like anyone who should be in the neighborhood but he's really waiting there for you to step away so he can write you up before you have a chance to pay

I just tried to order three dozen donuts for tomorrow morning from the bakery at Bloomington Indiana, Seminary Square. They were argumentative and outright rude. They said go ahead and order from Square Donuts. I know this location has become dangerous, but I wanted to support them. You have just lost another customer.

I called to check on the Western Union fees located in the store. The woman who answered the phone said no info given over the phone and hang up on me. I stopped shopping at that store couple years ago because of the quality of their produce is so bad. I was willing to give them one more chance but not anymore

I live in Brownstown Twp., Michigan. I am right by the Kroger on Gibraltar Rd. Every time I go into this store the shelves are bare and when they do restock them they want to do it during rush hours. When you arrive you have to get a basket from the corral. It seems like there are never any in the store. The bottle return is just plain horrible. I like shopping Kroger just not this store. I drive about 10 miles to a different one. Also every time something is on sale you can hardly get the items. I've been there on the day it starts and nothing. Corporate really really really needs to do something about this location.

I received a letter from them 3 years ago still I can't even get in to change my email which got compromised right there. I can't make a new account. The site just keeps on telling me, we have problems come back another time and similar stories. Seriously? When is gonna be fixed and never mind is not safe to be used. Thousands received the same letter I received so all of their information got kaput.

I normally shop at my local Kroger which is less than 2 mi from my home. I decided to do the grocery delivery because I'm having some issues with my car. Got up early that morning and placed the order. Set up for it to be delivered within 2 hours. The delivery person which is through instacart, knocked on my door and the groceries were there. Didn't really have a chance to look through the bags as I was bringing everything inside. Realize immediately that he had given me someone else's order. I received none of the items that I ordered and the items that I did receive are things that I'm unable to eat. I cannot eat dairy or beef. The items included for huge roles of ground beef and several containers of milk. I immediately called their customer service number and was offered a refund. They also gave me a $30 credit on my Kroger account. I feel that this was not good enough because I would have to wait 3 to 5 business days for my money to be refunded back to my card. In the meantime what are me and my family supposed to eat for the remaining of the week. Most of the items I ordered were things that my kids like to eat. So I called them back and ask them to rectify the situation better. It's ridiculous to have to wait 3 to 5 business days to get your money back when they had just debited the money out of my account less than an hour before that. They issued me an additional credit. I get online this morning to place another order and find out that the credit can only be used for in-store purchases. I cannot even place another order online and use that credit. So I completely got screwed by them. Technically instacart is mainly the blame but they should really consider not using instacart for their deliveries. I have seen a lot of complaints regarding the instacart drivers, things like stealing and orders getting messed up. I get that mistakes happen but this was a big mistake. So even though they screwed up I now have to find a ride to the store today to buy food for my family. Thanks Kroger! You guys suck and after I'm done shopping today I am through with your company. I have been a loyal customer for over 20 years. You have lost my business and I'm sure that it doesn't bother you but others will follow along when they realize how bad this company has gotten.

Kroger in Sandy Springs is like most, only much worse. Like all Krogers, the bathrooms for decades have STUNK and never look and felt/smelled/looked clean. Just NASTY. While Sandy Springs has become an extremely affluent neighborhood this Kroger has dived into the pits of "F-U, we don't care about you" CUSTOMER DIS-SERVICE. With all but one or two open registers open at a time and long lines of mostly...these days...SKANKY-looking shoppers 1/2 of which smell like a bag of STINKWEED. It's like Kroger's DISGUSTING ATTITUDE has run off anyone with a little self-respect left. Now ONLY PEOPLE WILLING TO BE ABUSED SHOP THERE. I tried to exchange a $2.49 item yesterday April 4,2023 with a KROGER PRICE TAG on it bought 2 days prior and was told I couldn't exchange it without a receipt. It had their Kroger Brand sticker on it! I left all my groceries in the cart for these dumb jack----to put up and walked out with the intention of never returning. That was the last time they will insult me when PUBLIX, TRADER JOES, COSTCO, SPROUTS etc are all clean and never act like jack-.s. For the last 5 years or more Kroger has been getting worst by the month. DISGUSTING company! Plus all their hundreds of SURVEILLANCE CAMERAS and constant drone announcements to obey the government and get another non-working booster so Kroger can cash in there too (they don't care about your health they care about $$$$) is SO DISGUSTINGLY ORWELLIAN.

I asked an employee where something was and he told me " I don't know where everything in this store is. I have been shopping here long enough to know be has worked I here for a long while. I can not wait until HEB come into the Moseley bc their customer service is above all. Work on ur customer service or you won't last.

2 rolled bakeable crust come in box, and for the price I was hoping that they'd at least be mediocre. Unrolled both of the rolls, nothing but rips and cracks...putting them into my pie pan was a nightmare-they were falling apart everywhere! Mind you I made sure to check the best used date... they were definitely within the date, I can only assume cheap ingredients were used with poor application. Next time I make a pie I will just spend the extra money, as well as take extra time to make a homemade crust. I've never really experienced anything bad with Kroger before, but now when it comes to baking I will no longer use any of the Kroger Brand for my pastries!
1st photo- was the the crust that was most salvageable, so I tried to lattice weave.
2nd photo- lopsided because the bottom crust kept ripping & I tried to salvage it as much as possible as well as some of the weaves have rips in them!

I live in a retirement community and at the recommendation of neighbors and friends signed up for a Kroger Boost Membership. My experience was not positive. Over the course of 6 deliveries I received brown lettuce, moldy mushrooms and fresh basil that was turning brown. A few days before St Patrick's Day I had to run to Publix to replace cabbage that Kroger delivered. Publix had lovely, large fresh heads, Kroger sent me a yellowed head that weight less than 1 lb. (For this I paid $3+). The last straw was the fresh chicken with a "sell by date" that was 1 day away. It had a big yellow sticker on it, so it's pretty clear the warehouse had marked it as getting close to it's "sell by" date and they sent it to me to get rid of it. While the delivery is convenient and the prices comparable to others (not necessarily better), it's not convenient when you can't rely on receiving fresh product,

Don't waste your time and money. Shopping at Kroger on League City Pkwy,, League City,, Texas, I was overcharged for an item on sale. The following week, I took my receipt and cocky young African told me that they had no idea what their prices were the previous week. Told him that was not HEB's policy. He responded " Then go to HEB". I had the checker page the manager 4 times and manager never came out.hiding under his desk maybe?I complained to their Ohio headquarter on Feb.6 and have not received a response.guess they're trying to find the manager. Go to Kroger's website and you'll see that Kroger is a huge proponent of DEI.a theory that does away with merit and looks upon whites as white supremacists. Google DEI, go to Krogers website and see for yourselves that Kroger doesn't care about customer satisfaction.just virtue signaling.

Returned "fresh fish" twice. Now buying from competitors. Other customers that I talked to have had the same problem. Is the seafood section being inspected? I think they wash old fish and hope the customer will cook it before it starts to smell. The people are not very friendly either. If I could, Kroger would get a negative for their seafood section. The rest of the store is a 4 out of 5 although a little pricey.