Kroger

Kroger charged me for groceries to be delivered. When they didn't arrive, I contacted customer service and they only made EXCUSES! Will NEVER do business with them again!

When I moved to GA I became a die hard Kroger shopper for 13 years. I recently moved to Florida and Publix has a monoply here. They are SO EXPENSIVE. I started to use Kroger delivery last month and 2 thumbs up. They are fast, efficient, price savvy and the delivery drivers are friendly and helpful.

LOVE KROGERS... PLEASE COME TO FLORIDA!

WOULD YOU TAKE MOLDED, HALF ROTTEN FOOD HOME TO YOUR FAMILY?
DO YOU KNOW YOUR JOB IS TO MAKE SURE THAT WITHERED, ROTTEN AND MOLDY PRODUCE IS NOT ON YOUR SHELF AT ALL. SHOPPERS SHOULD NOT HAVE TO OPEN PACKAGED PRODUCE TO CHECK FOR THE BAD, ROTTEN, MOLDY FOOD ON THE BOTTOM BUT I DO BECAUSE KROGER SELLS ROTTEN PRODUCE.

**This review is for the new shipping service option Kroger has recently started**

I decided to try out the new shipping service offered by Kroger. I don't have a local Kroger store in my area. I usually have to drive to the next city over to shop there. I do shop at Kroger's regularly.

- The Pros -
* Free Shipping Over $35.00
* On Your First Order You Receive Free Shipping (regardless of your total) plus 15 percent off
* Fast Delivery (I ordered on October 15th and received my items October 17th)
* Convenient
* You don't have to wait in long check out lines
* On arrival, my items were packed very nicely. The best I've seen. There was a cardboard divider separating my canned items from my Popcorn & Chex Mix. Plus the items were wrapped in paper & the heavy cans also had a spongy type netting wrapped around them. I assumed to keep them from being dented.

- The Cons -
* Not a huge amount of products to choose from
* You have to purchase 2 of most items
* Many of the selections had a label on them claiming they were not available. It could just be because this is a new service or it could be something else.

Overall, I will be using the Kroger shipping option again & I would recommend it.

Groceries were to arrive between 5 & 8 pm. Got here at midnight with only a third of the items I ordered. Yet original charge is still pending 🙄

I will get right to the point - why did you stop stocking RIPPLE Original Dairy-free Half & Half alternative. An acquaintance recommended it to me over 1-1/2 yrs ago and I've been using it ever since, that is until you recently stopped stocking it. In fact, the Bryan TX store on Boonville Rd remerchandised the creamer section. Where there are many, many flavored non-dairy creamers to choose from, there are only a few unflavored. I loved the RIPPLE, because to me it tasted as good as it's counterpart, Dairy half & half. I live in Caldwell Tx, 25 miles from Bryan. And while we have a Brokshire Bros (another disappointment) I drive all the way into Bryan to do the bulk of my grocery shopping. I see that you carry the RIPPLE non-dairy milk, so the half & half must be available to you.

From last year 2015 - I'm tracking pricing at Kroger and another loco stores.
On average - pricing in Kroger are (minimum) 30% higher than loco stores.
For example: black pepper McCormick price at Kroger - $ 4.99. Loco store - $ 3.49.
Large ready ribs - Kroger $ 14.99 - loco store $ 9.95.
Tonic water (Canadian Tonic) - Kroger very $ 1.49 / 1.69. Loco store - $. 0.99 / 1.19
Detergent prices - $ 3.00 to $ 4.45 average - are higher compering to loco store.
On $ 100.00 spend in Kroger - you are receiving $ 0.10 off on fuel.
At $ 400.00 spend in Kroger - you got $ 0.40 0ff per gallon up to 35 gallons.
35 x 0.40= $ 14.00
Now - basic math - if you spend $ 400.00 at Kroger - you overpaid minimum 30%.
30% of $ 400.00 = $ 120.00
You spend $ 120.00 more compering to another loco stores.
$ 120.00 - you can purchase at loco gas station - price per gallon $ 2.25... 120 / 2.25= 53.3 gallons.
If you will use Kroger discount $ 400.00 = $ 0.40... $ 2.25 - 0.40=$ 1.85 per gallon x 35 gallons= $ 64.75 ( if you have a big tank).
You can see - 53.3 gallons versus 35 gallons.
Really for me - RIP OFF

Heard you were subsidizing employee abortions. You have lost my business! Will be cancelling my Kroger card and you have lost a " Valued Customer"……
Adrianne Kitchura's

Employment with Kroger
Corey,
A complete investigation was done; I have statements and photographs of training and violations that support the separation. This is not discrimination in any way but a an issue of safety and failure to follow Kroger policy.
From: Mr. Cory D. Lewis
Sent: Monday, August 1,2022 1:02 PM
To: McCaslin, Peggy
Thank you for informing me,but I was not told or trained about these said safety violations with your vans, superficially leaving the keys in the van when it was not occupied.
I was told about this incident on 4-09-2022 I was placed on suspension the same day. May you please forward the findings on these violations? In the drivers employee handbook there are no statements concerning removing a key from a van at any distance,not just the fact during my tenure as a driver there I was in TRAINING learning the dos and don'ts.I would like to see the written findings or video about these violations. I truly believe I was being discriminated against. If I need to provide evidence I can.
On Fri, Jul 29,2022 at 5:04 PM McCaslin, Peggy
Thank you for reaching out regarding your position with Kroger. An email was sent to you in April notifying you that your position was terminated on April 15th due to several safety violations with our vans, superficially leaving the keys in the van when it was not occupied.
I apologize if you didn't receive the email; please contact me if you have any future questions
Thank you,
Peggy McCaslin | HR Manager
Groveland Fulfillment Center | The Kroger Company
7925 American Way, Groveland, FL *******
Office: *******699
*******@kroger.com

The store's in my city need more workers, it just sucks cause there's hardly anybody working and they are slow some shelves are empty too.

This company has taken advantage of the pandemic there prices are 4 times higher on everything in the store its redidulous

Terrible...deli really sucks.
Staff is slow and don't know how to slice lunchmeat.
Store is dirty, never have any available carts.

Watermelon Seeded Indian Hills are mushy horrible. I returned 2 don't buy. Any Kroger's sells the watermelon for $5.99.

I have been shopping with Kroger as a plus customer for years... I recently found out my ex is associated with my account and had been using my fuel points... The rep I spoke with stated she would remove my ex from my account, and refund the fuel points. I asked if I should close this account and open a new one, but the rep assured me there was no need to do that, she would fix it... A month later I have an account issue because the customer relations credit on my account doesn't work in store for beer/wine like the rep that applied the credit stated it would. The rep stated there are 2 numbers on my account, and 2 other household members... I realized it my husband's number, but not sure who the other household member is... I explained I don't know what they're doing, but no one should be on my account except me. To make things more upsetting, Kroger sent coupons addressed to my ex at my NEW address (I was so pissed off)... I guess if you have more than one person in a household with a Kroger account they automatically link them... I mentioned this to the rep and she stated that doesn't happen... I told her something to that effect had to happen cause there's no dang way my ex should be attached to my account, and he dang sure shouldn't be associated with my new address... The rep stated she would fix it and explained the customer relations credit should work for anything except fuel (just as the previous reps stated)... The rep also stated she opened a ticket regarding the issue and stated someone from Kroger would contact me... I have contacted Kroger twice since then regarding this, and a month later I still haven't heard from anyone at Kroger regarding this issue... I have shopped in store and an associate stated there was a customer with the same issue (customer relations credit not working on everything in the store as it should be)... Kroger should just say the customer relations credit doesn't work on everything and fix their system...

I spent 1 1/2 hours shopping at kroger in Rockwall. On N. GOLIAD this morning. When I first walked in blueberries 1.8 oz were 4.99, I'm one person they had a smaller package. 98 of an once no difference in price. Asked the woman in the produce dept. Showed her the difference in the weight, her answer was I don't know they just tell us to put it there. Go to the fresh bread isle you know where they make it fresh. There were knats flying inside the closed bag. I brought it to the attention to the ladies behind the counter. They told me to leave it there. I told there are more bags with knats in it. Didn't buy bread. Went up every isle. I should of left when I saw the bread. But grocery shopping is not my favorite thing to do. After I had my large cart filled. They had one lane open. And no bagger. If I were at Aldi I would understand. But why do I have to do there job. And pay high prices for it. I Get they may be short handed. But there was 3 large orders in front of me. Asked if they could open another lane. Was told to use the self check out. Again my cart was full. And I'm tired of baggers putting snowball in with my fresh veggies. I asked the young bagger don't they give you a crash court on how to do this answer was no. I called to complain they offered me 30.00 credit. I can make more than that working on ebay. I'm tired of the way they treat people. Left my basket and went Bad news on N. GOLIAD IN ROCKWALL TEXAS. Left my groceries and went to Aldi.

I was overcharged for every item in my cart and days later an additional charge was taken from my debit card. No reason or explanation.

Purchased $176 worth of groceries. Chose time for 6/30/23 from 10am-11am for KROGER delivery. Nothing. I tried reaching out at 11:45 nothing. Couldn't connect to chat or via phone. Finally at 12:30pm connected by phone. Order online says 'out for delivery'. Rep said she called dispatch. Couldn't give an ETA, nothing. Said dispatch wanted to know if I wanted to cancel. Well no. Delayed plans now and time it took to do my order. Called again at 7pm. Couldn't give an ETA. Got a text from Kroger saying they are giving me $10 off on NEXT purchase. Rep gave me $20. Not even sure it's there. Then 8pm get a text stating, " Your Kroger delivery has been cancelled. If you weren't expecting this, give us a call at *******377." HUH? Why would I expect it? Then I go to my account online, it says it's cancelled and will be refunded immediately BUT my bank may not have it for 3-7 business days." WOW. So I'm on hold, which takes about 30 minutes to get to talk to someone. Never again for delivery KROGER. Wasted time in doing the order, cancelled plans because it's 180 degrees out and last time you didn't ring the door bell so I have to keep checking and be here, then you won't even keep people updated via text that you are late? Horrible Horrible customer service. Guess you don't need my $200. Oh well.

The last 4 weeks I decided to closely check my receipt and every week I wss overcharged or double charged.

This evening, November 5th, 2016 at about 7pm CST, I tried to cash a United States government check at the Kroger in Rosenberg Texas, *******, Brazos Town Center, and was refused, with no reason or explanation when I asked the Kroger employee.

I went to HEB at 99 and 59 and they cashed it right away for me, when I presented my valid Texas Drivers License.

Previously, I've tried to renew my valid Texas Automobile registration at this Kroger and was refused, again, with no reason or explanation when I asked the Kroger employee.

I went to the Tax Assessors office and they immediately renewed my valid Texas Automobile registration on the spot.

When I asked them why Kroger would refuse to renew my registration they didn't know why and advised me to contact an attorney.

I'm upset that they've wasted my time stopping there for what should have been reliable, simple and straight forward transactions. Instead, I've had to go elsewhere.

You know, I don't generally believe in *prejudice* and racism, but I'm *definitely* going to contact my attorney about this kind of conduct and seemingly regular *discrimination*.

I've stopped going to this Kroger for good now, as I'm pretty sure you can imagine.

The handicap carts here at braselton highway in Buford Georgia are all have battery memories which means when they plug it in it don't charge fully. Depending what time of day you coming to store the cards are dead or will die within 20 to 30 minutes not enough time to shop I've tried to contact customer service at their main location I've got hung up on I have dozen times when I do get anywhere they don't give you any idea that they will do anything I have been in the area for 15 years and it's gotten worse every year now they barely run but nobody will call and complain from what I see nobody is because they would fix it if everybody complained well that's not here or there they should do it if one person complains they should go out and check the cards every employee knows about it except the manager who says nothing is wrong and he's in a dream world should never become manager of the store terrible manager hides in his office dresses like a 20 year old kid and disrespects everybody who doesn't agree with him

I have never had such a difficult time trying to cancel something! Kroger is a total rip off! If I could give less than 1 star I would

Kroger's is a store you will want to shop it I love to get up early to catch all the items thanks for ogres for having fresh vegetables

HORRIBLE CUSTOMER SERVICE from the Flower Department! VERY DISORGANIZED! MY WEDDING FLOWERS WERE CANCELLED 2 WEEKS BEFORE MY WEDDING! I ordered flowers for my wedding. The manager for the floral dept. wrote down the details of the order and did not give me a copy because she said the copier did not work. I asked her to email it and 3 weeks later, she still had not emailed it. When I went to the store to pay the deposit several weeks later, they still did not have a copy of the order. When I complained to Lori, one of the employees in floral, she said she had no idea where the order was and that I had to come on a different day to pick up the copy. She told the manager Morgan that I had said that she was unprofessional and MORGAN CALLED ME BACK TO CANCEL MY ORDER! I got my money back and spoke with Debra, one of the Store Managers at Kroger's, and she did nothing except give me a refund. This Store Manager has terrible customer service skills and does the bare minimum to take care of customers. DON'T WASTE YOUR TIME ORDERING FLOWERS AT THIS KROGER'S! ESPECIALLY WEDDING FLOWERS! It is hard to get in touch with the Floral Manager because her schedule changes constantly. IT IS NOT WORTH THE STRESS!