Kroger

One thing I hate is. I hate it when people lie to me. The Morehead Krogers the guy Mike b in meat department I put an order of trout 5 lb and he told me the regular price is $9.99 I said well since I am buying 5 lb of it. Can you give it to me at a discount he said yes he said he'll give it to me for $8.99 and I wrote it down while we were talking I said okay I want it for the first which is the first of October I showed up today to pick it up and the guy told me behind the counter that it was $9.99 a pound I said no according to Mike b I could get it for $8.99 a pound. Well he went to find mike he didn't remember. I said you don't remember my conversation about if I wanted more than four or five pounds I couldn't get it lower than $8.99. Unless I spoke to a manager but this box you were giving me for $8.99. Oh my God he completely lied about it and then that Jessica who's a supervisor there lousy supervisor. Turned around and told me it was a misunderstanding I said it was no misunderstanding Jessica he completely lied to you about what he said to me on the phone. So from now on I'm going to tape any conversations. I was so upset that I left without shopping I just took the trout and left. But I should have had to pay $949 a pound or $9.99 a pound I should have been getting it for what they promised me at 8.99 a pound. They are taking advantage of elderly people when they lie like that. Matter of fact they take advantage of anybody when they lie about what they say or what they're going to give you something for...both Mike b and the guy that was waiting on me was very rude. Which is not unusual for the meat department because there are some people there that are just like that. When they say you can have it for a certain price that's the price they should give it to you for. They shouldn't turn around a week later and change the price or say they didn't remember and lie about it... and for Jessica the supervisor or whoever she is I've never had to deal with her too much before but for her to take the side of a lion employee is wrong they shouldn't be lying about it. And treat the customer like $#*! afterwards. I was so upset I couldn't even do my shopping

I took my seven year old child into Kroger to cash in his coins at CoinStar tonight, only to have a large amount stolen! We counted out almost $73 dollars in change before going, only to be given a voucher for $37.93! I went and spoke to the manager "Lee Ann" about this, only for her to act nonchalant, and uncaring about it. She said there wasn't anything she could do, for me to call CoinStar. NOT TRUE! I did call them, to find out she should have got inside and got all the loose coins NOT IN THE BLACK BOXES, and re feed it thru the feeder! I was told to go back up there to get my money back. I went back, and the Manager(G. M.) "Lee Ann" came walking up with a man named "William". I told her what I was told and she started to call someone. My son standing by this "William" came running up to me and said "Daddy... he said I don't know and I don't care!" I turned to him and said "What? What do you mean... and then I turned to "William" and said what did you say... for him to say, "I told him I Don't Know and Don't care"! He did this in front of the G. M. and when I said are you going to let your employee talk to my child like that? She said. He didnt say that! I said "yes he did, RIGHT IN FRONT OF YOU!" She turned to William and he said. "YEAH I SAID THAT!" She didn't fire him, as she should have on the spot for being blantantly rude to a child inside a Kroger store as an EMPLOYEE and REPRESENTATIVE for Kroger! #BOYCOTTKROGER

It's a shame that when I go to the white Krogers they're nice clean I can find everything I want when stuff shopping when I go to Kroger's in the black neighborhoods it's run down they don't have enough product it's not well stocked they fall very short like the one on Mall Boulevard and Savannah I went there to get a dinner it was pretty bad I called the store couldn't even reach a manager the store on Victory customer service is at all time low they can never get somebody to rent it how come the managers can't rent it when there's no clerks there it's ridiculous when you ready to go there they're close will you not ready and don't have your information you need to contact your business they're open these young kids are too busy playing face book or playing games or doing whatever then concentrating you have to watch everything because it's just a sad situation I don't have anybody that want to work and when they work their mind is not focused they have overdrawn my account a couple of times because the girl wasn't listening I wanted a money order and then she ends up giving me cash too which overdrew my account it's just a breakdown but I know you have demographics but you need to do better

On Wednesday, September 14,2022 I placed an order on Kroger for a total of five items. The combined total of these items was $76.60 not including a $3.83 tip that would be contingent on getting at least a minimal level of service (the items actually arriving at my house).

While I waited around an hour for any sign of life from the order, I received a notification that the shopper had begun. Shortly after, I received two separate notifications letting me know an item will be refunded due to it not being in stock. I DID specify that they could pick an alternative for the item as it's real easy to find a replacement cheese for a mild cheddar, but the shopper decided they didn't want to do that. In a little bit, I received the notification that the shopper was done and that it would be delivered.

Generally, the process involves me receiving a notification that the delivery driver has left the store, and another letting me know they are approaching. Once I received the notification the delivery driver has left the store, I headed to the living room to greet them. They never arrived. After around 20 minutes, I received a notification that my order had been delivered. It had, in fact, not been delivered.

Upon checking my order, I noticed there were two glaring issues here:

1) The order it was showing was clearly NOT my keto-friendly order, but in fact a lot of items that were not only non-keto, but seemed to be for children.
2) My $76.60 order turned into $197.14. I clearly never agreed to this.

I contacted Kroger immediately. Across four phone calls and two attempts to resolve this with a chat agent, I finally got someone who could at least admit that something was wrong with the order. They never did admit fault and at some point even tried to assume I was lying about all of this. Regardless, they let me know they would send a request to finance to refund me my order.

Shortly after this, I received an email notification. This email outlined that I could receive the refund for the order in 7-10 business days. Having been in the other end of this situation, I know their finance department could've just voided out the charge and it wouldn't have actually hit my account. It held as an approximately $80 hold on the account for a few days, and hit the account as the full $197.14 I did not consent to sending.

I've tried to reach out to get this resolved faster, but have had no response from Kroger or any of their customer service representatives. I've also been blatantly hung up on once they see my phone number. It's clear they don't want to make good on their promises, even when someone is paying them extra for an annual subscription.

I have bought food here that was found to be less fresh! If I had A car I'd go anywhere but here. Stale bread eggs that made us sick and spoiled milk that I had just purchased. Rotten sweet potatos. A dead bee in strawberries. Moldy jello once. Eggroles that gave me food poison. I saw white mold on beef jerky that I decide not to purchase and gave it to one of the workers there because it looked gross.not to mention years ago found a piece of glass in my food I purchased from the area where they sell lunch meat cooked chicken and ready made Food. I bit into it and felt something hard and it was a chunk of glass from there containers. It's kind of laughable that there commercial say fresher than fresh when many times that's just not the case and in fact sometimes food I buy at Kroger either ends up returned or in my trash. I return the spoiled milk once but most of time I don't feel like the hassle and I just toss it in the trash. I actually got sick from there food not knowing it was bad like there eggs once made me very sick and there frozen Eggroles years later made me very sick. I get all my flue shots and vaccines and I'm pretty sure Kroger eggs made us sick because only people that got sick were the ones whom ate the boiled eggs. I remember that Easter I was laying on the bathroom floor poo and pukeing my guts out! I never been so sick in my life after eat Kroger eggs. My guest that ate the boiled eggs called and said they also became sick and the ones that didn't eat boiled eggs were fine. Thats why I'm pretty sure it was there eggs. Also I'm the type that don't keep anything past expiration date. It's A gamble. Sometimes there food is ok and sometimes it's not. I had A friend tell me she and her grandson got sick after eat kroge potatoes.In 2021 I felt like I was going to die after eating there Eggroles but fortunately I was fine the next day.

Very Disappointed In The Kroger Co.

They Have A Very Poor Customer Rewards Program For Their Legitimate, Paying Customers!

I can Not Reiterate On How Many Times I have contacted The Kroger Co. To Complain About Their Rewards Program!

It Is Absolutely Horrible and has Always Been That Way For Around The Past (20) Years!

They Only Cater To The Gasoline Companies For Making Grocery Store Purchases and Nothing More!

Back home in Canada, Our Grocery Stores Have Real Rewards Programs whereby when You spend something like $100.00 to $500.00 dollars, then You Get Something Like A $5.00 Grocery Store Credit Towards Your Bill and the Points Never Expire!

The program that I am talking about for example is called the Air Miles Program and You Can Go Under www.metro.ca for More Information and that is typically with the Metro.ca Grocery Stores and Everybody In Canada Loves The Program!

Another similar program that we have is called PC Optimum and it is offered with the other Canadian Grocery Chain Stores such as Loblaws and No Frills and even Shoppers Drug Mart. For More Information About That Program, then please visit: https://www.pcoptimum.ca.

I just can Not Believe that The Kroger Co. Being a Billion Dollar Company Can Not Afford To Offer A Similar, Fair Grocery Shopping Rewards Program!

Shame On You!

Thank you.

Sincerely yours,

Howard Paul Shore
Ex-Customer
Executive, Volunteer Writer For Google And Tripadvisor Websites

/HPS

PS: Thankfully I Shop At Trader Joe's Whereby The Prices Are Way Cheaper And They Don't Need To Worry About Giving Their Customers Further Discounts!

PS: Back on Thursday, September 27,2018, I Did Contact Them To Complain About It And All They Gave Me Was A Case Number Of: # ******* And Was Offered No Resolution, Period!

I would like people to know they should never shop or work at any Kroger's in Beaumont, Texas, particularly the one on phelan Blvd. They hire new employees and then harass them before their ninety days by being messy so that they can fire you before you become permanent. Also the union is a piece of crap. They take your money from your paycheck, but want help or do anything before you're a new hire, you haven't pass the ninety days, but yet they take your money for all the first 90 day paychecks. The hiring manager hires for both stores, Mrs. Burgeon, but she keeps nothing confidential. She discusses pay which is illegal.
Then, the head csm Dianelle pick with you daily or she acts like a coward by getting her pretend or fake csm to do it, which they're really not managers at all, just cashier's so she go home while they close the store at night. Management will stand by while they do nothing they just want you to check fast or pretend like you're not checking fast just to get rid of you while all doing they're watching is a time clock to how fast people check one. In the meanwhile they're just picking on certain people so they could get rid of them. By the way, if you have a disability they leave you alone. They're too scared to go near them because they get a check for that. They get more money to hire people with disabilities. So just to let you know HR the Union and anyone else won't do anything. They'll just let them keep being vindictive, messy, disrespectful to customers and employees while they keep their same clique because they want to keep the same people there and they really don't want her new employees especially if you make more money than them they're just jealous. Why waste your time if they same people are there trying to shop here or work here they're only in it for the money in their pockets. They need to fire these people Mrs. Burgeon and csm Dianelle, because they have been so disrespectful to many people who have came there and you wonder why they have a high turnover rate. By the way they have a hole in the floor of building in the hiring room and I hope someone falls in one day. Just to let you know they have a raggedy building and they're just trying to cover it up. They also are constantly busy watching their employees on camera that they're shrinkage rate is high. They're constantly being stole from in the store by customers because they're watching the wrong people.