KrogerReviews 348

I have tried 6 orders with Kroger to get my deliveries and each and every time I have had unacceptable number of missing items and have even paid the boast membership price and still no better service. I contacted customer service a few times and each time I was told it's not real time inventory but my orders are real time planing of my meals and each time my planing is forced to work over time correcting an issue with where I'm making my purchases from and paying them to inconvenience and make more work for me. Sadly I see Kroger delivery wasn't probably ready to provide a service it is charging people for and not delivering trust is a hard thing to re earn after it lost

Kroger's online costumer service does not resolve issues. Online coupons not applying to carts, no responses for any issues whatsoever. I still have a two year "case" open for swapped prescriptions. I honestly have no idea how they're still standing.

Kroger in Valley Station, KY is always out of product (even when there is no low stock warning) and trys to substitute with items I can't accept. I understand kroger does not know me or my situation, BUT if I've ordered 5 DIET/ZERO SUGAR drinks why in the world would you substitute with REGULAR? Or there just isnt a substitution at all.
Or you have to buy a certain number of an item to use the coupon and they are CONVENIENTLY out of 1 item for said coupon and you get charged full price for the others. Yes, you can review and accept or not the substitution if there is one, that doesn't change the fact that by not having advertised item Kroger is finding ways to get your money.

We do not have brick and mortar stores in San Antonio, but supposedly Kroger delivery service is available in our area. I downloaded the app, created an account and tried to place a delivery order. The app would not let me put in my card information, just kept asking me to sign in, so I gave up and ordered from HEB.

Kroger has made a huge mistake with their digital deal policy. Older people who don't use "smart" phones are upset and have stopped shopping there. I've talked to several. Kroger made another enormous blunder like their Scan, Bag Go fiasco.
The result? Empty stores. Inventory is way down. Vast empty spaces that used to have merchandise. The customers have gone. Sales are not down because customers have cut back. Kroger lied. Sales are down because customers are leaving and going to Walmart and Aldi's. Because of stupid corporate management that treats customers with disrespect.
But it's even worse. Kroger is now engaging in outright fraud and deception. Example: Yesterday I saw a big sign on the blueberries: one pint for $1.79. Great price. But then in fine print impossible to read because the sign is at waste level: digital deal only. Normal price $3.49. That's fraud. The fine print at waste level is meaningless, so the result is a false advertisement of $1.79.
At one time Kroger treated customers decently. If you didn't have a store coupon you could get the flyer at the customer service desk with all the coupons. Now, if you didn't think ahead and download coupons at home on your laptop, and don't have a smart phone, you are screwed. Kroger is driving away its once loyal customers. Including me. Shopped there since the 60s and remember how they used to treat customers.
How stupid.

I trying to use the digital coupon and the nice lady was helping me suddenly this low class Avis show up and told her I can't stay too long with customer and there is no body else waiting and I told him come and help me and he said he doesn't know about the app and he grabb a brochure and he told me this is the instruction,,Kroger u have the worst stuff specially this manager John and Avis,I know u don't care about ur customers only u thinking about rubbing people and u charged me 1.25$ for something I didn't purchase,I purchased 5 items and I paid for 6 items.

I was excited to finally have what I thought would be a good alternative to Walmart. They also carry a couple brands that I like and Walmart has dropped. So, I assembled an online order and when I placed the order it said I needed to call Customer Service. First order (at work), so I wasn't that surprised. I thought maybe they just needed address verification or something. But no, they said that since my company was using a VPN which geolocated to California, they wouldn't allow me to place an order AT ALL. Like no one in the whole world uses a VPN? Actually, everyone should use a VPN. Clearly Kroeger doesn't really want or value customers. What a waste off time. Why not tell the customer ahead of time that if your delivery address doesn't match your IP address, they won't accept the order?!

I attempted to place a pickup order online and I received a RSV Error. I call their customer support and they told me I could not place an online order because I had not shopped in their store. I was advised to shop in their store to build a history then one day I'll be able to order online. What the HELL is that! I'm from California visting my 72 year old mother for her birthday and was looking to make her a birthday dinner. I deleted my online account, ordered from Amazon Fresh and had my groceries in two hours.

Unfair Business Practices! Updated App which eliminates users. Can't upload coupons in store while shopping ( confirmed by in store customer service desk). Program cliches while checking out no way of getting the savings I choose to shop at the store. I'll pay higher $ at a store with fair business practices! Good bye Kroger… I'm spreading the word of my experiences!

7/16/2023. KROGER IN COLUMBUS, MS. HAS THE WORST PICKUP BUSINESS EVER. MY ORDER WAS CANCELLED WITHOUT ME KNOWING. I HAD ZERO REMORSE FROM ANY "EMPLOYEE" IN THE STORE. NO ONE WAS AVAILABLE TO ANSWER THE PHONE, NO ONE WAS KNOWLEDGEABLE ABOUT HOW TO HELP A CUSTOMER, NOR DID THEY CARE AT ALL. SOME "EMPLOYEES" WERE ON ON THEIR CELL PHONES AS THEY "WORKED". IT WAS AWFUL. I HAVE A FAMILY OF 5 AND SPEND AN UNGODLY AMOUNT OF MONEY WEEKLY. I HAVE ALWAYS BEEN A KROGER SUPPORTER, BUT NEVER AGAIN. WAL MART AND THE SMALL LOCALLY FAMILY OWNED BUSINESSES WILL BE MY GO TO FROM HERE ON OUT.

Ordered food. For delivery. I put no substitutions. They did it anyway they doubled the price I ordered took it right out of my checking account which I did not approve. I I don't understand how this company gets away with sending you food because you got money in your account and the most expensive they have. This company you gotta watch them they overcharge you and it's happened to multiple people. I'm done with store.

Your lack of ethics
After firing Your employee in CO. For getting data to help to catch criminals who rob your store, neVer again if you don't do him right and give him his job back.

Purchased $176 worth of groceries. Chose time for 6/30/23 from 10am-11am for KROGER delivery. Nothing. I tried reaching out at 11:45 nothing. Couldn't connect to chat or via phone. Finally at 12:30pm connected by phone. Order online says 'out for delivery'. Rep said she called dispatch. Couldn't give an ETA, nothing. Said dispatch wanted to know if I wanted to cancel. Well no. Delayed plans now and time it took to do my order. Called again at 7pm. Couldn't give an ETA. Got a text from Kroger saying they are giving me $10 off on NEXT purchase. Rep gave me $20. Not even sure it's there. Then 8pm get a text stating, " Your Kroger delivery has been cancelled. If you weren't expecting this, give us a call at *******377." HUH? Why would I expect it? Then I go to my account online, it says it's cancelled and will be refunded immediately BUT my bank may not have it for 3-7 business days." WOW. So I'm on hold, which takes about 30 minutes to get to talk to someone. Never again for delivery KROGER. Wasted time in doing the order, cancelled plans because it's 180 degrees out and last time you didn't ring the door bell so I have to keep checking and be here, then you won't even keep people updated via text that you are late? Horrible Horrible customer service. Guess you don't need my $200. Oh well.

North gate and beltline bad customer service waiting long line only one person on customers service very bad

I placed an order for delivery for Saturday, July 29 between 6:00 AM and 7:00 AM.
For over a year Kroger kept posting on their website that the driver will contact you when they arrive. But Kroger customer service representatives, supervisors and corporate office personnel kept telling me that it's not their policy. But they ignored my question why they had it on their website.
I have to keep going back and forth in my apartment building looking for the delivery truck.
This morning about 15 minutes to 6:00 I thought I heard a truck pulling into the complex. I opened the front door of the building and thought I heard an engine running. But it was dark outside and I didn't know if I heard the air conditioners of the other residents. Turned out the driver turned off every light on the truck. Normally I could see the flashers and the lights on the corners of the box.
Since it had just rained and I was in my stocking feet I ran up the two flights of stairs and slipped on my shoes.
At the same time my doorbell rang. I immediately went down the stairs. As soon as I reached the second flight I saw my groceries laying on the filthy sidewalk. I asked the driver why he dumped my groceries on the ground.
He rudely responded that he had the RIGHT to leave the groceries on the ground if I didn't answer the door.
He either put the bags on the ground right before or immediately after ringing the doorbell. He was too lazy and incompetent to wait 10-15 seconds for me to get to the door.
Also he was 10 minutes before the scheduled delivery window.
He had no intention to be professional and hand me the bags.
He needs to be terminated.

Disgruntled employees, few people to help, expired items, more bare shelves and higher prices every week.