• LabCorp

LabCorp

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Overview

LabCorp has a rating of 1.3 stars from 613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LabCorp most frequently mention customer service, blood work, and front desk problems. LabCorp ranks 325th among Medicine sites.

  • Service
    206
  • Value
    155
  • Shipping
    47
  • Returns
    48
  • Quality
    129
Positive reviews (last 12 months): 7.5%
Positive
5
Neutral
1
Negative
61
46
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • If customer service is this bad, I imagine their labs services are bad too.
  • I tried to contact Lab Corp and Wallgreens and both have answering systems with no way to speak to a live person.
How would you rate LabCorp?
Top Positive Review

“Mark B was AMAZING”

Jean S.
11/23/23

2535 W Cheyenne Ave #105, North Las Vegas, NV, 89032 - Marc B was working this location and I was blessed enough to be in his chair. The kindness and most importantly his SKILLS make him a gem. Thanks for making the blood draw the easiest of my life.

Top Critical Review

“Very Dissatisfied”

Priya P.
2/1/24

6:30am Employee stoic unfriendly after I greeted her with a good morning. Lacks professionalism and caring demeanor. No lab coat and told me I could not accompany my visually impaired parent to the bathroom. Told me to wait outside in lobby. She then rushed my parent out of bathroom. Allowed me in prior to blood draw but while in there she told me to move out of her way. Her tone was dismissive abrupt and abrasive. At that point my trust of her diminished. We went to another lab where we were treated with kindness and respect and appreciation for our business.

Reviews (613)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (103) lab corp (55) blood work (50)
Thumbnail of user priyap88
1 review
1 helpful vote
February 1st, 2024

6:30am Employee stoic unfriendly after I greeted her with a good morning. Lacks professionalism and caring demeanor. No lab coat and told me I could not accompany my visually impaired parent to the bathroom. Told me to wait outside in lobby. She then rushed my parent out of bathroom. Allowed me in prior to blood draw but while in there she told me to move out of her way. Her tone was dismissive abrupt and abrasive. At that point my trust of her diminished. We went to another lab where we were treated with kindness and respect and appreciation for our business.

Thumbnail of user jeans1330
1 review
0 helpful votes
November 23rd, 2023

2535 W Cheyenne Ave #105, North Las Vegas, NV, ******* - Marc B was working this location and I was blessed enough to be in his chair. The kindness and most importantly his SKILLS make him a gem. Thanks for making the blood draw the easiest of my life.

Thumbnail of user glendad160
1 review
1 helpful vote
February 29th, 2024

Had test results done January 29th through here and they was crazy numbers not anything like every before. Quest labs done yesterday and they was pretty much like always. Doctor wanted to put me on all kinds of medications due to the lack of doing testing properly. They are messing with people's life! On top of it all I had to pay these people for false results this is not fair! People please don't use labcorb your life could depend on this...

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheilad318
1 review
1 helpful vote
November 19th, 2021

At my most recent visit (Labcorp at Walgreens in Mt. Laurel, NJ), everyone who checked in showed up in the system as a Walk In, even though some of us had reservations. As a result some actual walk-ins were taken before those with scheduled appointments. In addition, the technician kept talking about religion and Jesus. This is not appropriate.

Products used:
Blood test.

Service
Quality
Thumbnail of user debrac1762
1 review
0 helpful votes
March 7th, 2024

My name is Debra Canillo. Appointment time 9:00. I just had my blood drawn at Phillips Highway Labcorp. Marella is awesome and extremely efficient. Alvin Abos is her supervisor. Marella checked me in drew my blood, which I didn't understand because this cite usually has a front desk person. I think you should have a front desk all the time. The people drawing blood are responsible for a lot and you would not want them to make a mistake. I always use labcore because I love the people there. There's been a lot of changes in employees over the last year. You might want to look into. And get a front desk person please I don't want anyone to make a mistake that's drawing my blood. The place was pretty busy...

Tip for consumers:
Keep Marcella and get a front desk person!.

Thumbnail of user janad101
1 review
1 helpful vote
January 24th, 2024

I called customer service; she was rude and said she wouldn't help. When I asked if I could be forwarded to a different dept so I could find someone who could help me, she refused and when I asked her nicely for her name, she hung up on me. This is the billing dept. Incredibly bizzare. I work in healthcare myself so I know how difficult/stressful it can get, but I would never treat a patient like that. Utterly izzare

Service
Value
Thumbnail of user robt305
1 review
1 helpful vote
February 16th, 2022

I just had my first lab draw at the LabCorp office on Bob Hope Dr in Rancho Mirage CA.
It was a pleasure and must say the nurse who drew my blood was sincerely caring, respectful and so polite that I felt it necessary to tell as many people as possible. Kind, considerate caring people really need to be recognized.
Kudos for making it a wonderful experience!
Thank You
Sure do wish I knew the nurses name who did the blood draw?

Thumbnail of user anachinchilla58
1 review
0 helpful votes
March 1st, 2024

I think labcorps are the worst of all labs. I have use the one on Fremont, Alhambra and the one on Alessandro, Pasadena. They have a couple of workers only, they are not well organize y they do not care about patients. The wait time is more than two hours. When you ask them they only say "there is a lot of people". The company nows there is a lot of clients, they should be prepare and have more workers. They have three and they have to be at the front also

Service
Value
Thumbnail of user anonymousa1881
1 review
2 helpful votes
December 12th, 2023

On the website it says they only take 1.5 inches of hair as per the law, the technician took over 6 inches of hair in a 2" square off the top of my head, leaving me with a giant bald spot. So not only did they take an extremely large portion of hair they did not even follow protocol to make sure 90 days worth of hair was tested. It was more like a year.

Products used:
Drug testing

Service
Value
Quality
Thumbnail of user marykozub.2020
1 review
2 helpful votes
November 21st, 2023

The doctors office sent samples without my consent. I was told at Midwest Women's Clinic my visit would be covered by Medicare
6 months later here comes LabCorp billing me for services at $312! I've talked with them on 2 calls. They were rude and belligerent. I've asked Midwest Women's Clinic for help and they blame Labcorp. I really think they see Medicare, bill, take the money and don't care about their patients. Medicare paid out to both.
Ask where your samples are going, make sure it's coded correctly and then check again.
No one else will watch out for you!

Service
Value
Quality
Thumbnail of user ellah208
1 review
0 helpful votes
April 23rd, 2024

Walked in yesterday, Receptionist had a resting b____h face, no greeting, no personality, and definitely No people skills. Place was dark and dingy. Ask me to give them a credit card, I have insurance. Very unprofessional place. Never again! This was in Durango Colorado.

Thumbnail of user sahars31
1 review
0 helpful votes
February 28th, 2024

Their office in Fort Collins has a very small waiting area that some patient were outside. Only one person working there to check-in and draw blood. I was there before they opened in the morning and took about an hour to be done.

Thumbnail of user oksanaa9
1 review
0 helpful votes
January 13th, 2023

We just did blood test, Treat BLVD location. All staff are very nice. It was busy today, I guess because of sunny day. LEA was very professional, polite and fast. We appreciate your hard work, thank you.

Service
Thumbnail of user marilync401
1 review
0 helpful votes
July 7th, 2021

San Bernardino CA lab is quite busy but if you set up an appointment and are on time the process is quite efficient. After checking in, the wait time was less than 5 minutes and Gay drew blood on first try... out of there in less than 15 minutes...

Thumbnail of user carolg2191
1 review
2 helpful votes
January 3rd, 2024

Arrived for an appointment, and 15 people were waiting ahead of us, even with a scheduled appointment. They do not honor appointment times— it's useless. Horrible customer service. Extremely long waits, even with an appointment. No respect of time.

Service
Thumbnail of user patrickj680
1 review
0 helpful votes
April 10th, 2024

They are not open til 12:30 before lunch, I got there far before their 12:30 lunch hour and was turned away as they said too many people were before me.

Drove a half hour to location, were rude!

Don't go to the Waukesha WI location, service is horrible.

Tip for consumers:
Labcorp Waukesha is a joke

Products used:
None

Service
Value
Quality
Thumbnail of user johnshanemusic
1 review
2 helpful votes
November 1st, 2023

Go to Quest if you need anything urgent. Labcorp has horrible customer service, you can't even get a human on the phone in most of their locations. They do not return messages either. If you have urgent medical needs, forget getting a quick appointment with Labcorp. They seem to think that everyone has weeks to wait for bloodwork appointments, even though some bloodwork is urgent. These morons couldn't care less.

Service
Quality
Thumbnail of user mariej521
2 reviews
0 helpful votes
February 3rd, 2023

I went to Labcorp today at 588 N Sunrise in Roseville for lab work. I have to say Jude the Lab tech was the best. I am writing this review because this is my first time at that office. I did not even feel the poke. She was very pleasant and accommodating. As a RN myself, I want to give her 2 thumbs up! Thanks Jude

Thumbnail of user lorib1567
1 review
0 helpful votes
December 7th, 2023

The kiosk to check in would not scan the QR code sent. Then it asked to scan ID and insurance card. It asked for back side up, then asked to scan the back (scan was from the top.) The card could not be read in any direction. I tried. Then I asked a question to the only employee who stepped in to get a patient. When the receptionist returned, she said that the person to whom I spoke "didn't work there" which was a lie. I didn't get blood drawn for doctor because of her refusal to help me.

Products used:
No service

Service
Thumbnail of user nancyh2373
1 review
1 helpful vote
October 12th, 2023

It's been 4 days since a loved one did a drug test. Why is it taking so long to get the results? I've had drug tests before and it took 24 hours. Did you loose the sample?
Do you realize that some patients can't get refills on medications until the results come in? Do you realize how much suffering you're causing by being so slow? What recourse do we have to get results tomorrow so that prescriptions can be filled before the weekend?

Tip for consumers:
I thought this was a review site for LabCorp?

Products used:
Labcorp services

Service
Thumbnail of user darlenem412
1 review
0 helpful votes
February 11th, 2022

Eli at Labcorp in Boynton Beach is very professional and courteous. My appointment is always on time and the best part is I never feel the needle.
Thank you Eli!

Thumbnail of user jessica.sawyer1618
1 review
1 helpful vote
December 7th, 2023

I've had to call this place each time I should have had my results. One person helped me the others weren't helpful. I've gotten hung up on when asking to get my results emailed to me because they weren't finalized yet. I use to get results next day for the tests I've been taking and suddenly it's not posting for over 24 hours. My drs office has specifically told me not to use one of their offices in his building because they're notorious for screwing up labels. This place is a joke.

Service
Value
Shipping
Returns
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Thumbnail of user da319
1 review
0 helpful votes
August 1st, 2021

I was full of anxiety as I had conflicting information on when my covid PCR results would be ready. Add to that when I set up the online patient portal no one could confirm me in the system. I was successful in registering independently a patient account and emailing my provincial drivers license separately but no one could find me in their system when I called to check on my results status. Walgreens sent my specimen but labcorp could not confirm. I'm panicking until 10 am on the day of my return flight home on Sunday (when no one could be reached from labcorp as they're closed) before my results arrived in my INBOX. What a relief. Printed results were perfect for boarding from Logan to return to Canada. Wish the people I spoke to at labcorp knew the reason why I wasn't in the system was because no results were available, not that they hadn't received my test. Grateful for their prompt results. (48 hrs) thank you.

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Thumbnail of user linv10
1 review
1 helpful vote
January 24th, 2024

Labcorp was located inside my Dr.'s office. She ordered a comprehensive blood draw. Medicare denied $57. Medicare told me the code was probably wrong. The Dr.s office corrected and faxed the new code to Labcorp several times. Labcorp never resubmitted to Medicare and has now turned over to collections. I've written letter after letter with supporting documentation and begged them to re-submitt to Medicare. They just ignore siting the Dr. that ordered the test must change the diagnosis. That Dr. Is no longer with that group. The entire practice has been sold to corporate medicine, however my files are still there in that office although I am no longer a patient. I suspect they are just too lazy to follow-up and resubmit to Medicare because Medicare with pay the discounted amount and Labcorp wants more money. After all they have been sued by the government.

Thumbnail of user robertr4878
1 review
4 helpful votes
June 30th, 2023

I have no agreement with LabCorp for anything; Doctors used them, with no advice or consent on my part, and I receive endless dunning notices for 2 tests at $178 each, now threatening to ruin my credit. When you write to them, it's like blowing in the wind...they do not even bother to respond. Apparently there is no customer service. I see they have lost class action suits and am not surprised.

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