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Tried to dismiss a case today and was confused how to do it in the system. I called the clerk in the small claims division this woman was hostile and rude from the get go.
Extremely condescending in answers.
She also directed me to a paid service to file a dismissal. I finally asked is there some kind of problem? The zero emotional maturity was insane. I then asked what happens if I don't show up.
Will it be dismissed with prejudice or without. She had no answers. The hostility was insane so I only assume this person was mentally unstable. She then told me I'm interrupting her all the time.
Am I missing something or is she at work performing a job that she has completely failed at and should be fired for the poor attitude.
She then directed me to a paid legal filing service to dismiss the case.
I didn't go for it and after digging around found that it's attached to my case profile and it can be dismissed for free.
There is no excuse for having zero knowledge on the clerks part. Whoever is hiring these people should also be fired! This clerk and her behavior was disgusting.
Now let's get to the disaster that is doing the filing in small claims when you file your case.
When I filed for the case the intake small claims women was extremely unprofessional as well. Like saying weird comments like I knew I should have trusted you.
Accusing me of filling out wrong forms after I followed her instructions. Who says that at a job. She is performing a service and is extremely unprofessional. Again these people need to be fired there is no excuse for this level of poor service and rude behavior.
Clearly this is allowed and this courthouse does not abide to professional standards. These clerks are a hot mess minus the hot part, and should not be public facing.
Tip for consumers:
The clerks at the Van Nuys Courthouse East location should be fired!
Date of experience: October 4, 2024
The clerks, security guards, and sheriffs office are the most unprofessional I have ever come across. Whoever is supervising them needs to fired for allowing this type of misconduct.
Clerk for small claims filing: The woman with dark hair that is at the window pretty much whenever I've needed to file something has either screwed up the paperwork where I had to go back or has been unprofessional in communication. Today I needed to file an amendment to some paperwork. 1 page was going to change. I filled it out and asked if I needed to refill out the rest of the packet. She says no just the page.
After taking 15 minutes to type at a snails pace (every time beyond slow) she says you didn't even sign the rest of the packet. " I trusted you and I shouldn't have." Is this normal communication for a city clerk? Then makes me get out of line to re-fill out identical paperwork. All I did was rip the pages out from the old claim and submit them to her that were already signed. She had this paperwork already. Why is someone this incompetent and unprofessional processing paperwork for law cases. A total disaster and incompetent that should be fired or sent for training on how to deal with the public.
Security Guards: Every security guard that I have come in contact with have been unprofessional in their communication I'm talking about the guys when you go through the security gate. They treat you like a criminal when a person is coming in for jury duty. Again whoever hired these people has failed at their job. I've been spoken to in an unprofessional and condescending manner numerous times. I've also witnessed them do the same to other people so I don't think I'm being signaled out just these people are unprofessional.
Sherif's office: Rude communication. They make serving someone extremely hard. I've filled out everything correctly and they were still confused. Even one of the clerks to her supervisor said she put the info right here. It's also different every time what they require on the form even if it's not written. They are such a hassle that I will probably be using a process server not to have to deal with these people that are supposed to be providing a service. It's a toss up on who in which department is more rude. Whoever is running this place should be voted out of office. It's disgusting and a disgrace after dealing with this group of atrocities I can see why people want to defund the police.
Tip for consumers:
Their staff needs to be fired and the city allows this!
Date of experience: August 8, 2024
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