LadyPromDress

The customer service was great. I would email them with questions and worries I had and I always got a response within 24 hours. I ordered this dress last minute, so I was worried I would not receive it on time to which they responded by reassuring me that I would, and I definitely did receive it on time. My dress was made and delivered within 12 days of placing my order (I paid for express shipping) but either way considering I bought this dress extremely last minute and still got it a few days before I actually needed it, was amazing. The quality of the dress is great, especially for the price. My dress was a bit loose at certain spots but it was not major. I recommend paying the $10 for the custom sizing (I did not initially but for future orders I definitely will). I would highly recommend this website to friends and family.

I received so many compliments on it. Dress arrived way earlier than I expected. Contacting the seller was excellent as it relates to service. Sizing was perfect and the details are exactly as in the picture showed.

It was easy navigating And great! I enjoyed how the seamstress was very engaged and concerned, about making it perfect experience! How she at such short notice" had the dress here in a week in a half and has been due diligent on keeping up with making sure I was absolutely satisfied! I love this company thank you" LadyPromDress.

The dress I got was super cute and fits great. It has a lot of fabric but I'd imagine that's because the dress is handmade which isn't to bad. I only have to get a few alterations but other than that the dress is very beautiful and fits pretty well

I was worried at 1st purchasing since it is my wedding dress. I hoped for the best and let me say that it is gorgeous. It fit perfect with measurements provided.Great quality and I look forward to wearing it on my wedding day!
Thank you

They are full of it the dresses do not look like the pictures and when you take your child to get measurements they try and charge you or them like they did them. Also you can't return because it's gonna cost more then the item to send back. They lie and the cheat you out of your money do not buy from them.

Terrible

I ordered a mermaid prom dress from them and it was horrible. I ask to return and at least half the refund. They refused and told me to go to a local tailor to fix it after paying them $200. Do not buy from them! Save your money shop locally. They are not in the states!

Dress was exactly what my daughter wanted. She has specific request for her first prom dress. LadyPromdress delivered.

I am very pleased with the quality of my dress and how fast I received it! It was the perfect fit! The lady Shirley communicated with me to make sure it fit properly she was very nice I'm definitely going to order again with them! I'm getting married soon and I am going to feel so beautiful! Thanks again Shirley!

The dress arrived exactly as pictured. Beautiful, high quality and fit perfectly!

Customer service emailed serval times to confirm sizes and delivery date. Shipping was fast and arrived on time.

Will definitely be ordering from LadyPromDress again!

Purchased a prom dress in the color of champagne. The dress was two toned, champagne at the top and gold at the bottom, specific measurements were provided by a seamstress that measured my daughter and the dress came back 3 to 4 breast sizes to large and 2 to 3 sizes larger in the waistline. When speaking via email, I was told that specific fabric for champagne came in the gold color, nothing was ever mentioned about the incorrect dress measurements and not one penny of a refund was provided for the inconvenience. I would never purchase a dress from this site or advise anyone else to.

1. It's gorgeous
2. It fits perfectly
3. The train is gorgeous
4. It arrived WAY before the expected time
5. Even though it's sequence material is soft, fuzzy on the outside, silk on the inside. ZERO ITCH!
6. Did I mention how beautiful it is?

10/10 LOVE IT!

I was skeptical at first, but I figured I might as well try and maybe this dress would work out for my wedding. I had great communication from Ladypromdress, and they took my measurements. I received the dress way sooner than I had expected, and it came without damage. I tried it on and immediately was impressed with the craftsmanship! I highly recommend them for any of your dress needs!

It of course need to be altered but you cannot beat it! And it's partly my fault since i did not pay the custom fee but it arrived at the estimated time and this will be my prom dress i'm extremely happy with this dress i will be ordering again soon!

Very professional & personal about ensuring the measurements are correct. The dress was ordered, made & shipped in a timely manner. I paid for express shipping & the seamstress ensured the dress was right & shipped on time.
Thanks so much for your help, my niece loved the dress & it fit like a glove.

I have very disappointed with the customer service and product. I ordered a prom dress for my daughter and the email communication was very unprofessional. When ordering my daughters dress, I selected the size and color preferred (confirming this information three different times). I received an email to verify this information, which I confirmed. Then received another email regarding the size and at that point I ended up just providing the custom measurements, paying the additional $16 required. I received the dress, the color was not what I selected, the fabric was not what the website described and I'm quite sure the measurements were not custom. I could not be more disappointed. This is my first and last time ordering a formal gown off of this website or any other website without a personal reference.

It took 14 emails back and forth to get my item shipped.

If i go to a seamstress to have a gown custom made, I expect to have to get measured.

If I am buying a dress online, I expect to select a size, pay, receive my item. This company kept asking (pushing to have items rushed), which I did not need, kept asking for me to send my measurements.

14 emails later, they finally sent dress and the top was very small and could barely fit my torso. Mind you, I am a very average and proportionate body size.
Not a pleasant experience.

did not address issue

The dress came sooner than expected. It was beautiful on my daughter. She usually wears a 4so that's what I ordered but the dress was a little high in the bust area so I suggest actually taking measurements before ordering.

I really thought my dress was going to be the same as the picture for my wedding day. I had anxiety and was truly devastated about wasting money because I rushed shipped my order and even had to pay almost $100 on returning the dress!

I just feel since it was a very important day they should have sent me all the money I spent on the dress including the rushed shipping because it wasn’t the dress shown.

Honest Review! The shopping experience was excellent and the customer service rep was very attentive. The dress was beautiful very true to size we actually had to get it altered. Fabric is very forgiving and stretchy. Some of the stitching was loose around the breast area but nothing to crazy.

They kept emailing me to confirm my sizes, when I would need it by, and what color I got, even though I already placed the order. When it came in, it did not fit around the neck, the waist area did not fit well either, and it was too long.

Was great. Since I put an order, I received an email back confirming my size and measurements. Then I received in the time offered and fix perfectly fine. Looks beautiful, great material, great price.

My dress arrived better than I expected. The quality of the lace and appliqués were beautiful. I ordered two sizes larger, I am a size 9/10 I will take It to a seamstress. It arrived in a few weeks as expected. I am in Chicago – USA. Very Happy!