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LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.
This company responds to reviews on average within 4 days
784 reviews
I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.
The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!
The dress look somewhat different from the description but it looks the same at the same time. But overall it's very beautiful and I can't wait to wear it
My questions was answered in a timely manner and everything went smoothly.
The way you all made sure everything was correct when ordered, before you started, and made sure that's what we wanted. The dress looks exactly like what we ordered. We will order again.
I was not satisfied with the dress and tried to send it back, but it cost $300 more to send it back. I only paid $200 for the dress. I also did not like the way it fits!
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
Dress was beautiful and fit perfectly. Would definitely recommend site.
Dress was a nice dress but they measurements was off badly. I still had to pay someone to alter my daughter's dress. Delivery was longer than they stated
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
Quick and simple shopping experience! We will definitely shop with you again.
The dress is very pretty. The dress just need some more fabric in the front and back to cover up some areas. The dress delivery time was quick and reasonable.
I ordered the dress for my daughter's senior prom in hunter Green. She received the dress in Kelly Green. Her prom date has to change is suit color to match her dress.
The reviews kinda seem a little sketchy because near all of them are 5 stars with little details. Also there aren't a lot of photos showing the side and back of the dress which is also sketchy. The inside of the dress has a tight black material that makes it so it's not see through (butt/hips area). However there's 2 layers of netting by the breast area also they do put padding near the breast area. I chose to take the padding out which meant I cut my dress. The collar of the dress doesn't go as high as I wanted it too. But it's OK another thing I disliked was that these zipper goes all the way down to at least midbutt. This dress is super long if you are going to purchase this make sure you are wearing high heels. One thing i'd also recommend is making sure that you measure yourself correctly because the material that they use around your waist and thighs, if you get the size wrong, is really tight and hard to pull the dress up. I didn't like how the netting was a light tan color I thought it would look good but it didn't so I dyed the netting all black. Lastly. The little design on the shoulders that little piece of fabric. It's kind of awkward and small so it could do without it. I personally think it looks a bit small but all in all the dress is a bit plain and not as sexy as I thought it would be but if you have a creative imagination you can really dress this up. However I would recommend looking at other dresses that have sparkle sequence or shimmer instead of going with this dress. Also depending on your Body structure the dress could look really boxy on you
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
The reviews kinda seem a little sketchy because near all of them are 5 stars with little details. Also there aren't a lot of photos showing the side and back of the dress which is also sketchy
I bought a black dress and it looks nothing like the dress in the picture, it looks extremely cheap. I have just received it 3/23/23 and I am trying to return it asap.
Very good quality dress very satisfied with it in love with the delivery time I was helped really good with the lady that was texting me about my dress
The service and communication was very consistent and great overall. I highly recommend as the dress was in perfect condition when I received it and it fit very well!
I was contacted to confirm my purchase which I was very happy with, and they let me customize the dress for free!
Do Not order from here, this company isn't in the US, They just want to take you money! They take a international fee out before they take out the money!
Dear customer
This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Best regards
Shirley
This was a gorgeous dress, however, we had to get a few alterations. With the alterations the dress was a success! Thank you for your talent and time!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
OMG I was so nervous to what the dress looked like when I got it. I was speechless. So pretty just like the picture on the website. I absolutely love it
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The mesh part of the dress was too thick. There was 2 layers of the mesh and it didn't need to be so it was not as sheer but I was able to have it removed and it looked better.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The quality of the dress was fine the, size was totally wrong didn't fit was totally different then the picture in some ways, will never shop here again
Very rude , hardly responded was always out & sometime very unclear in certain situations
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
This dress looks exactly like the site. It is BEAUTIFUL. I ordered my daughters correct size and it's perfect. Shipping was fast, and emails were sent to insure the correct size was ordered
They asked questions and it made it three days before prom and it was beautiful did have to alter the bottom it was a little to long but it was beautiful
Great service
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
THE PICTURE OF THE DRESS CAME ACROSS AS A WHITE DRESS WITH AQUA BLUE, WHICH WAS EXACTLY WHAT I WANTED FOR MY WEDDING. INSTEAD, I RECEIVED AN ALL BLUE DRESS THAT I WONT WEAR FOR MY WEDDING. I REACHED OUT THROUGH EMAIL AND WAS TOLD THAT IT CANNOT BE RETURNED OR EXCHANGED BECAUSE IT WAS CUSTOM FITTED. I WAS ALSO TOLD THAT THE DRESS COLOR WAS AFFECTED BY THE LIGHTING. IF THAT IS THE CASE, THEN YOU SHOULD RETAKE THE PICTURE SHOPING THE CORRECT COLORING OF THE DRESS. I AM NOT HAPPY AT ALL AND WILL BE CONTACTING THE BETTER BUSINESS BUREAU. THE PICTURE CLEARLY DEPICTED A WHITE DRESS WITH BLUE ACCENTS. IT IS FALSE ADVERTISING A PRODUCT AND POOR CUSTOMER SERVICE.
IT WAS NOT GOOD AT ALL
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
This company is so dishonest
This company is so dishonest. I order my dress for a very special occasion and had several communication emails with them before the dress was even sent even asked for them to cancel the order because I wasn't please with Shirley asking me to send measurements for a dress that is suppose to be in USA sizes, after being denied the cancellation I was then told that I would get exactly what I ordered and on time. What I received in via DHL I was a completely different dress, extremely large in size, a complete different style and material.
When I contacted this company after I paid over $200 for this dress and they are now refusing to refund my money in full but then insulted me by offering a $30 refund while telling me is cost over $80 to send it back to Asia. Then they turned around and sent me a email stating they will give me a refund of $119 if I sent the dress back. Like this company is a fraud and can't be trusted. Do NOT give them business because they truly are not honest. Here are pictures of what i thought i ordered, compared to what I received totally different
Tip for consumers:
If you find a Dress on this website. Save the picture and look elsewhere for the dress. These positive comments on their website are fake and this company is truly dishonest. And they will go back and forth with you when you request to cancel or ask for a refund. I will make sure no one I know shops with this company for this is a complete nightmare
Products used:
Dress
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
Gain trust and grow your business with customer reviews.
The latest prom dress & Wedding Dresses is less than $200 you can buy, and top quality. LadyPromDress.com have thousands of different style bridal dresses, prom gowns for you to select, Do not hesitate to shop the dress at ladypromdress.com, you will always get the surprise. The proper prom dresses will highlight your party.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service