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LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.
This company responds to reviews on average within 4 days
784 reviews
I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.
The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!
Easy to navigate Beautiful dress. Great price would recommend to anyone who's looking for formal wear
Love the dress. The color was not as expected, but it's still really pretty. It was supposed to be brown and it's more of a bronze color.
Def give them your measurements so the dress will fit you perfectly. But overall I loved the dress Prom was a success.
I've ordered this dress for my daughter first prom, and it's amazing the bust is a little to big but it's nothing I can't get fixed Thank you LadyProm for making my daughter first prom a success!
I was a little worried but they stayed untouched with me keeping me patient
The dress came out small even though I did custom measurements. Honestly I'm not sure what to do about the dress now.
The dress was perfect. It arrived on time and everything was perfect. Thank you guys for your awesome customer service as well
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
I love my dress and how quickly it came. It was very efficient and easy to help me make changes if needed.
Response from Ladypromdress Y. [LadyPromDress Rep] Responded on 12/29/22
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The lady Shirley was really nice with great communication and patient but I didn't like the dress it was 3 different colors.
Response from Ladypromdress Y. [LadyPromDress Rep] Responded on 12/29/22
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Ordering and communication was excellent! The dress was beautiful and looked even better in person. Will definitely order again for future events.
I have sent an email about my concerns with the dress. The description on the website is not exactly what we received
Waiting to hear from them
I ordered a prom dress and got custom sized & I loved the customer service, but the bust size still came in too big and I have to get it tailored
Dress was beautiful and well made. The whole process was very easy and shipping did not take long at all. Service was as promised. Thank you!
Amazing! Absolutely loved this dress, it was everything I wanted it to be. Fit perfect, looked perfect, felt perfect!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress was delivered in a timely matter. It's a very pretty dress. Can't wait to wear it on October 1st!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Easy to understand was able to get my dress on time and my custom tailoring was perfect
I was a little skeptical at first because I've never heard about this website before but the dress is so beautiful like actually and costumer service was really good
Costumer service was great they replied to every email I sent and even helped me measure my self correctly
We got the custom size and it fits perfectly! The color is beautiful. Can't wait for prom night to wear it.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Very personable, very thorough- great communication throughout the process
great quick responses
I thought I was ordering this beautiful prom dress for my daughter, so I thought. Only to receive in the mail this hideous dress that looked nothing like the online picture of the dress we thought we were getting. My daughter opened the package and my face dropped and looking at the devastation in my daughter's face.
I had ordered the dress through PayPal, so I made a case requesting a full refund only for lady prom dress to tell me. Get this. I had to return the dress and it had to be returned to Asia and this would cost me well over $80 dollars to return the dress in order for me to get the full refund of $186.79 that I had paid for the dress. I got with PayPal and they said the only thing they could do was pay 30.00 towards the return cost because I should have been aware of the terms of purchasing and that's all they could do to help. I SHOULD NOT HAVE TO PAY NOTHING! What the heck? Are you serious, you want me to pay over 80.00 to ship a ugly dress back to Asia that you sent me as a sorry knock off replica!
Lady prom dress is nothing but a scam and clearly beats people out of their money. I WILL TELL ANY AND EVERYONE…. DO NOT BUY FEOM THIS RAGGEDY WEBSITE AND I WILL NOT BE USING PAYPAL EVER AGAIN. There's way to much going on in this world today to be beating people out of their money.
Leslie
The both times I ordered dresses my experience was good and they have been exactly like the picture. The sizes was also right on point.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress was beautiful! I didn't know what to expect but when I put in I felt like a princess. I received so many compliments.
The dress was beautiful very detailed. My daughter loved it for it for her prom and so did everyone else.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress arrived in a timely manner. It looks exactly like the picture! My daughter absolutely loves her prom dress.
Gain trust and grow your business with customer reviews.
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Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service