• LadyPromDress

LadyPromDress

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Overview

LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.

  • Service
    315
  • Shipping
    61
  • Quality
    915

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
190
Neutral
12
Negative
24

Instant Feedback

784 reviews

80
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How would you rate LadyPromDress?
Top Positive Review

“Amazing Prom Dress”

Gail M.
6/28/24

I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.

Top Critical Review

“Horrible”

Ashley D.
5/15/24

The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!

Reviews (985)

Rating

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Reviews that mention popular keywords

customer service (86) wedding dress (29) prom dress (173)
Thumbnail of user reneej290
1 review
0 helpful votes
  • Send Message
March 20th, 2023
Verified purchase

Shipping was quick, we sent custom measurements and the dress is still big and the zipper will not zip in the back and the dress. I paid for rush delivery and custom sizing. Now I have to pay extra hoping a seamstress can fix the zipper bc you don't take custom dresses back. Even though it's a mistake on your end.

Quality
Thumbnail of user k.h9
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

I spent days and weeks looking up wedding dresses online and in stores. My gut told me to go with Ladydressprom and I'm glad I did. I received my dress in less than 2 weeks. Communication is great (expect about a 6-12 hour delay in response). I ordered a custom fit however still spent another $130 extra on alterations. Overall I'm excited for my big day in a few weeks.

Service
Quality
Thumbnail of user jordanh711
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Thank you it was good just need some correction in the size because you can have a size large but still be skinny but everything else was wonderful.

Quality
Thumbnail of user deuntet
1 review
3 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

I received my dress and bra this week and they both fit fantastic. They promised to have it to my US address by a certain date and they exceeded by getting it earlier to me.they shipped out on November 11 and it was here by afternoon November 14. My cousin unfortunately before I had found Ladypromdress had ordered thru a Amazon site...they still do not have her dress and are filing a claim with Amazon.and then having to go find another dress 3 days before Prom.

Shipping
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user mikalahr1
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

It fits me very well I loved the way it looked on me super comfortable good material. Great service I would definitely recommend!

Quality
Thumbnail of user kathrynn318
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

The dress looks good and well made we got it for my daughters prom she has not worn it out yet but she's excited, she tried it on and she looks absolutely beautiful in it. It fits her just right. We went with a size 2 instead of a 4 and it's a little snug around the waist and hip area but she will manage.

Service
Quality
Thumbnail of user angelicaw46
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

After placing the order they checked in to be sure they had the correct color and size. They offered to custom size it for better fit. They were great to work with, it arrived earlier than I expected and most importantly my daughter loves the dress. The only issue we have is the zipper is very difficult, and I'm fearful it will eventually break with the force we need to zip it up

i was glad they reached out to make sure I got the correct size and would love the fit

Service
Quality
Thumbnail of user ileahr
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Extremely fast, amazing, professional experience will order from this company again

Quality
Thumbnail of user chericaw
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Dress didn't fit and the return policy is impossible!

Very vague and due to time difference the communication wasn’t effective- I will only shop in store from now on

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user michellea1921
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

The dress is horrific! It looks nothing like the dress pictured on site! It was like 3 sizes too big even though we sent accurate measurements taken by a professional! I'm having to pay to have the dress altered which is costing me just as much as I paid for it!

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user kierag8
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Communication was great! I had my daughters dress shipped to me in no time and the measurements was perfect. I would highly recommend ordering from them! Material was soft and it looked just like the picture.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user summers299
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

The dress has sparkle flakes instead of it being sparkly velvet material but it still looks amazing!

very fast shipping and made my dress exactly how i wanted! fast replies and confirmed my sizes again to make sure it was perfect!

Service
Quality
Thumbnail of user sahap
1 review
1 helpful vote
  • Send Message
May 11th, 2023
Verified purchase

I'm had meant to write one a while back but the dress is so beautiful. I was nervous because there wasn't many pictures available and the reviews written didn't have pictures either but the results were more than I expected. I was also anticipating the back design since the website didn't provide detail on that but it is definitely something I love. The person who handled my measurements managed it well and easily. I am happy with dress as it is well made. 10/10 recommend. Thank you so much!

Quality
Thumbnail of user keyarab1
1 review
0 helpful votes
  • Send Message
April 16th, 2023

There dresses look nothing like the picture I wouldn't buy if I were you! You're better off just going to a different website or in the store. I have prom very soon and I have to take my dress to be altered to see if I can even get it fixed up. Horrible don't waist your money.

Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user kellip143
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

I had to take my dress to be altered a lot … 4.5 inches off bottom. 2.5 on both sides an 1.5 inches off the shoulders… this isn't what I wanted to have to do is spend more money on all these alterations

Didn’t understand what I was wanting

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user lashaes1
1 review
0 helpful votes
  • Send Message
March 30th, 2023
Verified purchase

My shopping experience was very easy and Ms. Shirley answered every question I had regarding the dress, shipping updates, and was very helpful by sending me links on how to check my body measurements to get the perfect fit for it. My dress is absolutely beautiful, it fits perfectly and I love it so much!

Quality
Thumbnail of user rettar2
1 review
0 helpful votes
  • Send Message
May 7th, 2023
Verified purchase

What I ordered looked nothing like what I received… it was a totally different dress! Fabric was off, extremely oversized and just hideous look like a 2 yr old made it. And to return it would've cost 75.00! I just have them 170.00 :( all it takes is one time I'll never shop with them again!

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user jennya246
1 review
0 helpful votes
  • Send Message
February 21st, 2023
Verified purchase

Communication was fairly quick and easy and turnaround/delivery time was amazing. We could not have been more thrilled with the outcome of the dresses we ordered. We even added some customization to one of our dresses, and it came out perfectly! I would highly recommend the site.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user barbaram3836
1 review
0 helpful votes
  • Send Message
November 13th, 2023
Verified purchase

Very happy that I gotten the dress on time and it was perfect. Everyone said I looked like a princess. Great quality and picture perfect. I was scared when I first order the dress but the picture doesn't come a close to how it look in real life. I loved the dress!

Quality
Thumbnail of user tiffanys960
1 review
0 helpful votes
  • Send Message
July 19th, 2023
Verified purchase

I order my dress they reached to clarify everything I received my goods and it's perfect. The shipping information is the only thing that I felt was a little off. But that doesn't take away the amazing experience with the rest.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user jend178
1 review
0 helpful votes
  • Send Message
March 3rd, 2022

Response time to email was great, very polite. We got the dress fast, but Wow! It is comical. I wish I would have read the reviews before purchasing. The slit was straight up the center, seams down the center. We actually took the dress to the local prom shop to display "Be Cautious when buying online"

Service
Value
Shipping
Returns
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer

This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?

Best regards
Shirley

Thumbnail of user stephaniew1865
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

That was the worst dress I ever saw in my life, I feel like I got rob without a gun, I'm very very unsatisfied the dress looked like a trash bag. I will never buy from them ever and I plan on posting this to my blog page that has 4.5 million followers very poorly made

They did not have a solution or tried to help me

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user laqueetar
1 review
0 helpful votes
  • Send Message
April 20th, 2023
Verified purchase

The quality was well worth the price. Dress arrived before scheduled date. However, the pictures online were different from what we received. I think we were expecting a different material.
I did have to take it in a bit more for a mermaid look. But the experience was great

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user ashleyp1243
1 review
0 helpful votes
  • Send Message
June 3rd, 2023
Verified purchase

The dress didn't look like the picture though it was still pretty... but they made me pay extra for something that I didn't understand with the sizing & it didn't come fast enough for me to have paid a rush fee.

Service
Quality
Thumbnail of user laylahg2
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Was a bit skeptical to purchase from this company due to so many negative reviews, but dress looked better than I expected. Communication and shipping was fast, and despite being a last minute purchase dress still came a month before prom.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

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From the business

The latest prom dress & Wedding Dresses is less than $200 you can buy, and top quality. LadyPromDress.com have thousands of different style bridal dresses, prom gowns for you to select, Do not hesitate to shop the dress at ladypromdress.com, you will always get the surprise. The proper prom dresses will highlight your party.

Company Representative

Thumbnail of user linay8
Ladypromdress Y.
Typically responds within 4 days

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