• LadyPromDress

LadyPromDress

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Overview

LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.

  • Service
    315
  • Shipping
    61
  • Quality
    915

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
190
Neutral
12
Negative
24

Instant Feedback

784 reviews

80
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How would you rate LadyPromDress?
Top Positive Review

“Amazing Prom Dress”

Gail M.
6/28/24

I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.

Top Critical Review

“Horrible”

Ashley D.
5/15/24

The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!

Reviews (985)

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Reviews that mention popular keywords

customer service (86) wedding dress (29) prom dress (173)
Thumbnail of user linaiyw
1 review
2 helpful votes
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December 18th, 2021

Beautiful beautiful dress! The dress won't be of designer quality, and I wouldn't expect that for the price. But, girl does it do the job! Definitely take a look at the size chart and use that as a reference. It was pretty true to the size chart.

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Value
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Thumbnail of user diamondl42
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

I loveee the top. It's a little big but it's a easy fix. I will say it did not look like the bottom half of the dress was all sequins in the pictures online so, if you're getting this dress it's not a silky looking bottom but over all I love it.

Quality
Thumbnail of user yesseniam24
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

I ordered this dress last minute for prom i was scared it wasn't gonna come in time and was iffy about this brand afraid i was gonna get scammed but the dress came early and it was really pretty. I got so many compliments on it and everyone loved it! Only thing i would recommend is going a size up because i order my size and it was a little tight i barely could dance. I loved the dress though!

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Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user hardbodyniyah853
1 review
0 helpful votes
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April 20th, 2023

I love how prefect my dress was made it wasn't to big or to right it fit me so welll in I looked so wonderful in it if you was thinking about getting this dress you should it's worth it my ordered came right on time

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Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user susang3598
1 review
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

I had 3 pictures of a dress that I fell in love with but was unable to purchase it from anywhere. I sent the 3 pictures to Lady Prom Dress and she said she was able to make it for me. I'm so happy that the seller is willing to make my entire dress custom. Within a matter of weeks my wedding dress arrived and I was so excited! When I opened the package I truly couldn't believe my eyes. The color and style was beyond perfect! She made my dreams come true! My wedding dress fit perfectly! Even my family, ladies that are seamstresses, were amazed at the detail and how well made my wedding dress is. I cannot be thankful enough for such an amazing wedding dress, custom made from only seeing 3 pictures! Lady Prom Dress made my dreams come true and I cannot wait for my fiancé to see me walking toward him on our wedding day! Thank you!

Quality
Thumbnail of user ashleyw1321
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

My experience with LadyPromDress site was amazing and the staff was outstanding with answering emails and on time about responding back to emails. My order arrive on time it was not late. When my order arrive everything was perfect. Overall I rate LadyPromDress site a 10 out of 10 and it also was great quality.

They help me with answering my questions and respond in a great timely manner.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user markittac
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Very good service and fast dress looks just like the picture; highly recommend

Quality
Thumbnail of user makenzies25
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

My dress was too big & it looked nothing like the picture although I sent my correct measurement the dress seemed like it wasn't altered at All it was too big everywhere. My prom is in less than a week and now I have no dress.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user moniqueb360
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Great customer and communication. Arrived quickly. Dress is beautiful

Quality
Thumbnail of user karitaw2
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

The dress was amazing however I asked if it would be delivered before my event date and was told yes I even paid extra to make sure it would arrive on time but the day of my event I still didn't have a dress and had to spend more money to purchase a back up dress

Service
Quality
Thumbnail of user to85
2 reviews
0 helpful votes
  • Send Message
March 12th, 2024
Verified purchase

The dress was beautiful online. When I received it I was dissatisfied. The material was so thick and felt like heavy duty room darkening curtains.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user avaht
1 review
0 helpful votes
  • Send Message
March 10th, 2023
Verified purchase

The dress came out pretty good for me although it didn't look like the picture kinda. The picture showed silver rhinestones and it was created with just white fabric on the top but it came out pretty good over all.

Pretty good

Service
Quality
Thumbnail of user tanyag234
1 review
0 helpful votes
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December 22nd, 2021

You deserve a zero but i can not give you that, so i will give you a 1. False advertisement the dress we got did not look like the picture.And they are not allowing me to return it and they use cheap matreal.

Thumbnail of user tanishat41
1 review
1 helpful vote
  • Send Message
February 14th, 2023
Verified purchase

I recived the dress for my daughter it fit her well only thing i can say about it is it would be nice to show back of the dresses on the site because the dress is open in the back which neither did i know or my daughter and she doesn't like that about the dress and kind of difficult on how to close it up and the pic. That was sent out to show how to is not clear to see on how to do it. All in all i would purchase again

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user nyaah
1 review
0 helpful votes
  • Send Message
July 20th, 2023
Verified purchase

The dress was horrible I couldn't even fit it and when i tried to send the dress back they told me not to because it was already used, and only gave me $30 back of the $227 I paid for the dress and for a rush order.

It was horrible as well, She was not trying to come to a compromise so I could return the dress and get all money refunded.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user jennyp368
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

I honestly was kind of sketchy so i did a lot of research with the reviews. You know when someone isn't the deisgner of the dress but it came out just like the picture and i am soooooo happy. My prom really finna go up now

Quality
Thumbnail of user cristiaraw
1 review
0 helpful votes
  • Send Message
April 15th, 2022

Oh baby where do I start it took forever for the dress to get here and when I opened it up I seen that BullSh**t I was so pissed and couldn't believe my eyes. Please don't order nothing from this place it's a waste of time and money …

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Value
Shipping
Returns
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Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer

This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?

Best regards
Shirley

Thumbnail of user triciai19
1 review
0 helpful votes
  • Send Message
March 21st, 2023
Verified purchase

LadyPromDress contacted me very shortly after I made the purchase to confirm all the details and kept in touch with me throughout. I was worried about ordering online, but the dress was perfect, and it arrived on time (actually a day earlier than I expected). I absolutely agree with everyone who told me that I looked FABULOUS! :D

I had some question on the specific measurements, and they were very responsive.

Service
Quality
Thumbnail of user toyaw18
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

Please state on your Website that y'all do not ship to PO Boxes. With me traveling over 70% I had to find a person to send the dress to. Then when it was shipped out it showed it was being shipped to the PoBox but ended up elsewhere.

Wasn’t too great

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user sheikb1
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

The dress was not what was pictured. When I received the dress I had to pay someone else to fix it so that my daughter couldn't wear it to prom. What looked like jewels on the white part was white lace.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user tracym1040
1 review
0 helpful votes
  • Send Message
April 11th, 2022

Their cancellation request sucks. They are getting people on for their money. When contacting customer service, they act like they don't understand you. This company needs to be banned from selling anything. Their website says it takes up to 22 days to receive product, but then they can't tell me when it's going to be here. I am going to continue arguing my point with them, then I am going to my bank to report them. Fair warning, DO NOT ORDER FROM THESE PEOPLE. THEY ARE SCAM ARTIST. I will get my money back one way or another from these crooks. Now my daughter won't have her prom dress on time because of this no good company. I am out money on top of having to find another dress before prom.

Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer

This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?

Best regards
Shirley

Thumbnail of user keishaf39
1 review
0 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

This dress is not the correct color I ordered. The inside lining is the purple color I ordered but the dress is BLUE with multicolored sequins all over it. It will have to do tho the time is almost here for the event.

Service
Quality
Thumbnail of user ms.cm
1 review
0 helpful votes
  • Send Message
April 23rd, 2023
Verified purchase

The dress came rather quickly, unfortunately, the dress is the wrong color. I ordered purple but I received dark pink fuschia. It is for a special event with the color purple as the theme. Corresponding is through email with waiting hours for responses.

Correspondence is through email with hours waiting for responses.

Service
Quality
Thumbnail of user cortesial
1 review
0 helpful votes
  • Send Message
April 18th, 2023
Verified purchase

The dress looked nothing like the picture. The dress was to big and I couldn't get it altered bc they said they don't work with the material or the material was too thin. Then it was arts and crafts jewelry on it and it was easy to come off.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user sydneyg95
1 review
4 helpful votes
  • Send Message
December 10th, 2021

Dress is beautiful! They kept in contact with me the whole time about my exact sizing, and were so helpful! I have never sized myself before, so it was great they sent me a step by step video how to do so! SHORTEST WAIT TIME IVE HAD FOR SUCH A QUALITY ONLINE ORDER

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer,

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

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From the business

The latest prom dress & Wedding Dresses is less than $200 you can buy, and top quality. LadyPromDress.com have thousands of different style bridal dresses, prom gowns for you to select, Do not hesitate to shop the dress at ladypromdress.com, you will always get the surprise. The proper prom dresses will highlight your party.

Company Representative

Thumbnail of user linay8
Ladypromdress Y.
Typically responds within 4 days

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