• LadyPromDress

LadyPromDress

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Overview

LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.

  • Service
    315
  • Shipping
    61
  • Quality
    915

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
190
Neutral
12
Negative
24

Instant Feedback

784 reviews

80
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How would you rate LadyPromDress?
Top Positive Review

“Amazing Prom Dress”

Gail M.
6/28/24

I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.

Top Critical Review

“Horrible”

Ashley D.
5/15/24

The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!

Reviews (985)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (86) wedding dress (29) prom dress (173)
Thumbnail of user andreay298
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

The best great communication and delivery & shipping didn't take that long

Quality
Thumbnail of user larissal54
1 review
0 helpful votes
  • Send Message
December 8th, 2022

Can't wait to receive it,, expecting to be a wonderful dress just like in their website, will update my review with pictures of it soon.

Thank you for taking care of it.

Tip for consumers:
Will update soon

Service
Value
Shipping
Thumbnail of user cecelinee
2 reviews
3 helpful votes
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November 20th, 2023
Verified purchase
• Updated review

My experience was marvelous, they worked with you I know I was a bit annoying, but Sarah worked with me, I went and ordered another one for my husband birthday, just wish there was more designs that I could picked from, because they are all like the same

Quality
This is my second purchase in 3 months I purchase...
November 19th, 2023
Verified site experience
• Previous review

This is my second purchase in 3 months I purchase my birthday dress and it was awesome, now I'm getting my anniversary/ husband birthday party I love them

Thumbnail of user bettym1391
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Dress did not fit as well. The sewing and dress is very cheaply made. Do not recommend buying from here unless you want cheap quality. Unable to get refund because they say it's made to order.

* LadyPromDress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user bookze
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

BUYERS BEWARE! DO NOT ORDER FROM THIS COMPANY! The quality of the dress is poor. Looks like a second hand dress stuffed in a bag and sold for $149 plus shipping. This seller is a REAP off. Be SMART AND DON"T fall prey like I did! Save your money and buy from a reputable company!

Tip for consumers:
Return is VERY difficult. I fell seller is a reap off. For return, they only want to return 50% of what you paid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user ts902
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Dress was great. Arrived on time. Customer service was excellent.

Quality
Thumbnail of user katherineb1105
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Love it and will definitely be shopping again thank you eo much. My daughter is a bigger girl for her age but the dress fits just fine and we love it.

Quality
Thumbnail of user rylees23
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

I was a little worried with how long the dress was taking to get here, but it arrived about 2 weeks before my senior prom. I absolutely love the dress and have never been happier

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user chrisr2122
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase
• Updated review

Dress is nice daughter loves it just have to get it altered in the breast and around the neck area. Thanks for updating and checking on your product. It's looks pretty much like the picture.

Quality
Just hope that the dress looks like the picture but...
April 13th, 2023
Verified site experience
• Previous review

Just hope that the dress looks like the picture but dresses are nice.

Thumbnail of user nicoleb2556
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

I received the dress in a timely manner and it was very pretty but unfortunately it did not fit me and I had to return it. Currently waiting for my refund. Thank you!

Customer Service responded to my emails in a timely manner. Waiting for confirmation of my return item and refund.

Service
Quality
Thumbnail of user chelseat141
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

I did custom measurements and my dress came 3 sizes to big so I still had to come out of another 250$ to get it fixed and it was not like the picture I sent it so I'm not happy that I had to spend all that money

They were no help and blamed me

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user brendanisr
1 review
1 helpful vote
  • Send Message
October 27th, 2021

I've been emailing them all of a sudden they stopped emailing me back once I told them my dress made it to me 2 days after my wedding and I had to cancel it I told them I want my money back and no answer and out to ruin this company for being neglectful and not trying to fix the situation im seeking legal actions

Tip for consumers:
Don't order from this site they don't care about nothing but the money and not your event after they mess up they'll stop emailing you

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user vetted1
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

LadyPromDress was awesome from the beginning to the end. My daughter absolutely loves her dress. I can't wait till prom night so we can take plenty of pictures. Thanks again LadyPromDress

Quality
Thumbnail of user mckenziew19
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Great costumer service! Dress looked exactly like the picture I'm really skinny so I had to get it altered just a little bit other than that get this dress!

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user tanireaj
2 reviews
10 helpful votes
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November 6th, 2023
Verified purchase

I got soooooop many complaints. The only wish is that I got one size smaller. I lost more weight than I have myself credit for and wanted a tighter fit. But this dress was beautiful

Quality
Thumbnail of user zorrys
1 review
4 helpful votes
  • Send Message
May 2nd, 2021

My dress fit nicely. It was really pretty! The color was nice. The dress looked really good. I highly recommend this website for anyone looking to buy a prom dress! Got here in less than 2 weeks!

Tip for consumers:
it’s great!

Products used:
dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user beverlyn317
1 review
0 helpful votes
  • Send Message
May 23rd, 2023
Verified purchase
• Updated review

Once the shipping address was change to where my granddaughter was located everything was great she love it Everything was good until I try to change the shipping address I was buying the dress for my granddaughter and now I got to have it shipped to me then spend more money to have it shipped to her

Quality
Everything was good until I try to change the shipping...
May 20th, 2023
Verified site experience
• Previous review

Everything was good until I try to change the shipping address I was buying the dress for my granddaughter and now I got to have it shipped to me then spend more money to have it shipped to her

Thumbnail of user julietr22
2 reviews
0 helpful votes
  • Send Message
May 22nd, 2021

To begin with, we ordered a dress for my daughter. She is 5'10 and 120 pounds. She can wear just about anything and it fits. Also, I am a tailor. So I understand how to measure bodies.

We submitted custom body measurements and ordered a chiffon sheath. It should have been gorgeous.

What we received was a SATIN sheath that was too small. And when I say too small, I mean skin tight splitting at the seams too small.

I emailed the company repeatedly to ask questions prior to delivery of the dress. Asked for clarification on how they take measurements. Read their profiles online. They ask for BODY MEASUREMENTS. We submitted body measurements. For those out there who know how to sew. If you sew a garment to the exact size or smaller than your body you will never get it zipped. Nor will
You be able to breath! The dress was SMALLER than the submitted measurements. But that wasn't the real problem.

We ordered chiffon - they sent satin! When I questioned them they said the dress didn't come in chiffon. ‍

Their description is chiffon. The fabric choices are chiffon. My confirmation says chiffon. My dress is Satin that was delivered.

They refuse to accept a return. Insane. It was $200. They said since the dress doesn't come in chiffon, I have to keep it in satin because they sent the correct color! Are you kidding me? That's crazy.

Go somewhere else. This place is crap.

Tip for consumers:
That the dresses pictured are not the dresses they ship and they will NEVER give you your money back EVER

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolew1851
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Customer service was excellent. Everything was communicated promptly and efficiently. You all allowed me to make a child's dream come thru. Thank you!

The best! Responded timely

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user jenniferb5606
2 reviews
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase
• Updated review

The dress fits pretty good and it arrived in plenty of time. We will def still have to get the dress altered but it is completely lined and looks very high end.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Need better shipping options
September 4th, 2023
Verified site experience
• Previous review
Thumbnail of user jessicad1587
1 review
0 helpful votes
  • Send Message
March 27th, 2024
Verified purchase

Just Ordered! Loved the dress on my daughter. She was Beautiful!

Quality
Thumbnail of user laras195
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

Very easy experience. Sent over my daughter's sizes and the dress came and totally fit. Worth the extra $16 to have the exact size. Great material and she cannot wait till the dance. Thank you

Quality
Thumbnail of user emilym1985
1 review
0 helpful votes
  • Send Message
July 22nd, 2023
Verified purchase

The dress doesn't fit at all and wanted to return it but it seems almost impossible to try to make my own return label as you guys can't send me one? Ridiculous

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user jacky409
1 review
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

My daughter loved the dress. I still had to have the dress altered,even after sending in her measurements. But she it turned out amazing. She looked like a model on the runway.

Quality
Thumbnail of user shanaviery
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Despite all the hate this website got my dress came just the way i ordered it. I could've gotten it in a bigger size but that was my fault on my end, I would definitely order from here again

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

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From the business

The latest prom dress & Wedding Dresses is less than $200 you can buy, and top quality. LadyPromDress.com have thousands of different style bridal dresses, prom gowns for you to select, Do not hesitate to shop the dress at ladypromdress.com, you will always get the surprise. The proper prom dresses will highlight your party.

Company Representative

Thumbnail of user linay8
Ladypromdress Y.
Typically responds within 4 days

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