• LadyPromDress

LadyPromDress

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Overview

LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.

  • Service
    315
  • Shipping
    61
  • Quality
    915

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
190
Neutral
12
Negative
24

Instant Feedback

784 reviews

80
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How would you rate LadyPromDress?
Top Positive Review

“Amazing Prom Dress”

Gail M.
6/28/24

I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.

Top Critical Review

“Horrible”

Ashley D.
5/15/24

The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!

Reviews (985)

Rating

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Reviews that mention popular keywords

customer service (86) wedding dress (29) prom dress (173)
Thumbnail of user hopea82
1 review
0 helpful votes
  • Send Message
July 6th, 2023
Verified purchase

I worked with Shirley.who was very helpful and easy to understand exactly what I wanted. The dress is BEAUTIFUL! CAN'T WAIT TO WEAR IT ON MY WEDDING DAY AUG 12TH. THANK YOU! I will recommend you to others for sure!

Very very helpful and courteous! Great company to work with!!!

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user billz479
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

Very easy to navigate! Dress was beautiful! And it was delivered on time.

Quality
Thumbnail of user saniyat1
1 review
0 helpful votes
  • Send Message
October 29th, 2023
Verified purchase

The dress was beautiful! I loved it so much. I would have most definitely considered myself the best dressed with my very beautiful gown! I will be shopping again.

She was very nice. She told me exactly what I could do the make the dress a better fit! She explained everything to me and got the dress there before my event to make sure it was right.

Service
Quality
Thumbnail of user we56
1 review
0 helpful votes
  • Send Message
May 19th, 2023
Verified purchase

Did not receive the product. Requested cancellation prior to the item even shipping and they offered a refund for a fraction of the original cost. Very disappointing.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user rodm218
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

Dress came out perfectly and very true to size.Also the delivery was a lot faster than expected. Looking forward to shopping again and referring friends and family.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user nicl26
1 review
2 helpful votes
  • Send Message
April 28th, 2021

DO NOT BUY FROM LADY PROM DRESS***** IT IS A SCAM***** I purchased a prom dress for my daughter and it came made inside out. The shiny side of the satin was made on the inside of the dress. I emailed them several times seeking a refund for the defective dress and they would not give me the forms to process the refund. They are a scam and their products are defective. DO NOT SHOP HERE! BEWARE!

Tip for consumers:
DO NOT USE THIS SITE

Products used:
DO NOT BUY FROM LADY PROM DRESS***** IT IS A SCAM*****
Purchased a prom dress but received a knockoff defectively constructed dress that is unwearable. The merchant will not acknowledge the defect and said they cant make it tight or for me to just iron it. That will not get the shiny side of the satin on the correct wearable side. They are a scam that will take your money and not give you a refund for a deflective product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer

This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?

Best regards
Shirley

Thumbnail of user heavenl18
1 review
0 helpful votes
  • Send Message
May 30th, 2023
Verified purchase

I had my daughter's measurements taken before buying your dress, and then ordered the dress according to her measurements, but received a dress that was at least three sizes to big

They have yet to resolve the issue. They told me to try to get it altered locally, but that was impossible to do in time for prom.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user walterj452
1 review
0 helpful votes
  • Send Message
April 18th, 2023
Verified purchase
• Updated review

I purchased a dress for my daughter for prom from LadyPromDress and the process was smooth and hassle free. The site was easy to navigate and all cost detailed upfront, no surprise fees. The company did a great job following up by email in confirming the size and asking for the measurements. The dress arrived within 2 weeks. The color matched exact to what was in the picture and the fabric was fabulous, the dress itself had a nice weight to it and didn't feel cheap. Upon trying it on, we saw that the fit was bigger than expected but is no big deal because it can easily be altered, considering the dress style is more for a slender/slim body but my daughter is more of a medium to large build it's even better. They definitely made the dress to order due to the fact that in the picture the chest area was a lot wider- to suit a smaller chest area, but they made our more full and it covered my daughter perfectly! We are thrilled and will definitely return to this site if ever she needs to. Thank you! :)

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Smooth transaction
March 19th, 2023
Verified site experience
• Previous review
Thumbnail of user stephanieb2641
1 review
0 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

Buyer beware! Ordered a custom Prom Dress for my daughter's senior prom. When the dress came it's was the WRONG COLOR, WRONG MEASUREMENTS, and WRONG MATERIAL. The dress looked absolutely nothing like what was on the website. Had to scramble day before the event to buy her another dress. When I reached out for a refund I was told they were in Asia and it would cost me $40 to ship it back; they then said they could give me a $25 refund and I could resale my dress to someone. What? I wouldn't dare trying to sale that mess and why should I have to pay to return a dress that was NOT what was promised. Also what is $25 when I paid over $150 for the dress. This website is a scam, please be very cautious or don't purchase at all!

Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user leeannc57
1 review
0 helpful votes
  • Send Message
May 18th, 2023
Verified purchase

At first I was a bit worried because I saw a bad review on YouTube, but the dress came back perfectly, if a little too big. I would definitely recommend this site and dress.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user judyx159
1 review
0 helpful votes
  • Send Message
April 9th, 2023
Verified purchase

I bought this dress for my prom and I loved it. It fit wonderfully and look as I expected but better! Made from good material that was comfortable to wear all night but was a little hot.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user angryc128
1 review
1 helpful vote
  • Send Message
March 10th, 2022

I ordered a prom dress for my niece and once I made the order they emailed me asking me to confirm the color and size AGAIN after all that information was on the dress. They are going to email me 3 weeks later and say PLEASE CONFIRM ASAP so I email back saying confirm what everything was already been completed they wanted me to send them a copy of my bank card so the bank could confirm the purchase I SAID $#*! NO

Products used:
Dress

Service
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Dear customer

This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?

Best regards
Shirley

Thumbnail of user tonyas455
1 review
0 helpful votes
  • Send Message
August 4th, 2023
Verified purchase

Love the dress and communication was great. Little big but I will get it fixed. No button on top back of the dress but not a big problem. Overall I am very happy and excited about my wedding dress.

She was trying very hard to get the sizes right. Overall I am very pleased.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user takishac5
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

Horrible services, the dress was nothing like the picture and when I reached out to the seller she wasn't willing to refund or assist in making our experience better

No one was trying to help fix the situation at all and I had to explain to my son date her money was not refundable or replaced

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user traceyj264
1 review
0 helpful votes
  • Send Message
November 18th, 2023
Verified purchase

There was open communication from time of purchase till delivery. They even followed up to make sure we had received the dress. Excellent customer service. Thank you.

Quality
Thumbnail of user iyanar1
1 review
0 helpful votes
  • Send Message
March 18th, 2023
Verified purchase

I did the $16 uncharge for my exact measurements and it was still quite baggy. It fits overall but not well. I recommend just sticking to the regular sizing.

Quality
Thumbnail of user lakisshao
1 review
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase

LadyPromDress reached out to me after I placed my order to confirm the size. The dress arrived within the two week window as promised. This was a satisfactory experience.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user pumpkinm
1 review
0 helpful votes
  • Send Message
May 21st, 2023
Verified purchase

I loved the dress my daughter was so happy with her dress she was the brightest star in the night sky when I say she was so adorable I'm telling I I couldn't ask for different dress it fitted her exactly how it was supposed to thanks

Service
Quality
Thumbnail of user christinap843
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

I loves the wedding dress, it's beautiful and fits great. I was not able to wear it because another was picked out for traditional purposes but I wish I could have wore it.

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user rachelx169
1 review
0 helpful votes
  • Send Message
April 15th, 2023
Verified purchase

Loved the dress I got from this website. It came in a timely manner. The quality of the dress was really nice. This dress made my daughter's prom day AMAZING! Most definitely recommending.

Tip for consumers:
No

Products used:
Prom dress

Service
Value
Shipping
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Thumbnail of user tracyb1550
1 review
0 helpful votes
  • Send Message
March 22nd, 2024
Verified purchase

Just as advertised. Quick shipping. Right on time with measurements.

Quality
Thumbnail of user morieb
1 review
0 helpful votes
  • Send Message
March 21st, 2024
Verified purchase

The dress was dotted to me and looked like the picture and it was gorgeous

Quality
Thumbnail of user kimberlyt406
3 reviews
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

I don't know which seamstress made my daughter dress for her senior prom. My baby girl was so pretty. I would recommend this site to anyone. Thank you for making my baby look so beautiful.

Tip for consumers:
I didn't have an issue with ordering my prom dress. The seamstress communicates from start to finish what I ordered. I even asked for the dress to be all pink and she did just that.

Products used:
Prom Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user zykeariag
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

Don't order from them at all. I put my order in and then watched a video on YouTube about them and cancelled my order immediately after. They didn't even wanna really give my refund back.

Horrible. Never ordering anything again

Service
Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Thumbnail of user alaynaa7
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

The dress look almost exactly as the picture, I didn't expect so much sequence but there was and to the point where it was hard to undo the zipper, otherwise, it's a beautiful dress head to toe.

Quality
Thumbnail of user linay8
Ladypromdress Y. – LadyPromDress Rep

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

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From the business

The latest prom dress & Wedding Dresses is less than $200 you can buy, and top quality. LadyPromDress.com have thousands of different style bridal dresses, prom gowns for you to select, Do not hesitate to shop the dress at ladypromdress.com, you will always get the surprise. The proper prom dresses will highlight your party.

Company Representative

Thumbnail of user linay8
Ladypromdress Y.
Typically responds within 4 days

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