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LadyPromDress has a rating of 3.9 stars from 985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner, and many compliments. LadyPromDress ranks 21st among Discount Asian Products sites.
This company responds to reviews on average within 4 days
784 reviews
I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.
The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!
It's was nice we had to do some things to the dress like get it fitted but it was nice
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
Sent me broken zipper dress piece of crap states they have a video of working zip/then after tons emails if damage your can pay to return then it's useless to them and throw out and most they will give is 60 percent and that's after trying to get away with giving nothing! Terrible customer service. Terrible quality made in China/looks like from a dollar store! Broken told me to go fix it! And paid express shipping you get in time for regular/ go anywhere else! Fighting this right now-credit card company hopefully gets my money back
Dear customer
This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Best regards
Shirley
I ordered a dress March 8,2023 communicated effectively with them from the day I placed the order until it was "shipped "they reassured me the dress would arrive by my daughters prom date.here it is prom day still no dress I should have read reviews before purchasing!stay away they are full of lies and probably are scammers I filed a dispute thru pay pal so I'll get my money back either way pay pal gonna make it where they don't deal with them at all!prom is 3/25/2023 I had to buy a whole new dress the dress is expected to arrive 3/27 but I will be swinging it right back and will fight for my refund if there's any issues beyond the PayPal dispute!
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
Just by word of mouth and or via social media or billboard
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
Beautiful choices so it was a challenge selecting a dress but I found a great one.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
Got lots of compliments on the dress on social media & at prom.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
Dress was just like the picture and color was vibrant! Ordered hot pink
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
I was satisfied with the dress it was so beautiful
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
I am very disappointed at the amount of money I have spent for this dress. My sisters prom is in a week and she has no dress now. The color was no where near the picture online. It's a bright pink color instead of a dark fuchsia. On top of that the measurements are wrong. This company has not responded to my emails and is dodging me because I'm asking for a full refund. The dress came yesterday and is still in the package. Do not order from them, they will send you anything and keep your money! I have to go through my bank and contact the Better Business Bureau. Worst experience ever.
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
We ordered the dress on 12/6, needed by 12/16, with rush shipping the dress arrived on 12/14! It was breathtaking and just as beautiful as the picture online. It fit my daughter perfectly and ultimately helping her win the title of Miss Covergirl 2023! She also won best evening gown category and best interview! We will definitely be ordering again!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Appears good, no issues with check out.
Dress is as pictured. I didn't get it custom fitted wth measurements, so next time I would try that, but overall dress is pretty and can't really beat the price.
This site is stealing design and showing the dress like they can make it and once you receive it looks nothing like what you ask for. This site is false and refuses to give you a refund. Messed my daughters prom up. We end up spending a lot of money in less than 3 days for prom. So much money down the drain and during a pandemic. This is so sad. They are ripping people off big time. DONT ORDER FROM HERE!
Tip for consumers:
Do not purchase from here
Products used:
Dress
Dear customer
This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Best regards
Shirley
Wonderful customer service! Perfect fit and beautiful dress!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
Brought this dress for my daughter's prom and she looked absolutely beautiful in it. 😊
I I haven't heard back from them yet, but this is a hot mess. Don't you ever order from here. What I got was 75% different from what I received. I contacted PayPal and I also emailed them so I'm waiting to see the result of this. I don't even trust them for an exchange, I just want my money back and I will consider this a lesson learned. It seems like they have one company with different websites and names but it's still the same people. I'm just going to order her a new dress from Ohio. They allowed photos on other dresses, but would not allow real life photos of the dress that I selected.
Dear customer
This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Best regards
Shirley
I ordered a pale yellow that ended up being a bright yellow with green tint. I did try to return/exchange/refund. I was told that that was the color I ordered. So now I have a useless dress.
Was told that was the color I ordered. No other communication to solve the issue.
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
I ordered my dress and was in communication with someone fairly quickly. All questions answered. Dress is made of great material. Very beautiful, as suspected! I had to have some minor alterations done, but that also was expected.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
It's fine have got my dress it was nice thanks. Y'all have a good day.
My daughter was happy and beautiful. You all did great
They responded quick and anytime I had a question it was answered
My email went straight thru and I got a response by the next day
This company is horrible and I am trying to get paypal to stop working with them. I ordered a silver dress on March 27,2021 then noticed when I closed the order the description said white Satin so I immediately contacted them. They then said no problem they will fix. We'll guess what? I receive a white dress then was told there was nothing they could do. I sent the proof of the emails and all of that was ignored. Lady Prom Dress needs to be blocked from selling in the USA. The dress I purchased was 167.99 it cost 80.00 to Express ship from the USA. I told them they should pay being that it was their fault. Now I am going to work daily to make sure no one shops at this store. Their customer service socks. It's the worst I have ever experienced.
Tip for consumers:
Order with caution. This company lacks customer service and is horrible. They are the worst vendors I've ever encountered
Products used:
A dress for my wedding
Dear customer
This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Best regards
Shirley
They answered all my questions, they were there to help me through the purchasing process and I had such a very friendly customer service experience! Ordered it custom fitted for a bridesmaid dress and could not have been more pleased. Highly recommend. Having the same dress made again in a short length in purple.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Let me just tell you, my daughter was absolutely gorgeous in this dress. This dress was very beautiful and stunning. It came as pictured, perfect color, great work and craftsmanship. It arrived on time as promised. The woman making the dress was very understandable and communicated through email quickly. I will definitely be ordering from this site again.
Products used:
Dress
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Gain trust and grow your business with customer reviews.
The latest prom dress & Wedding Dresses is less than $200 you can buy, and top quality. LadyPromDress.com have thousands of different style bridal dresses, prom gowns for you to select, Do not hesitate to shop the dress at ladypromdress.com, you will always get the surprise. The proper prom dresses will highlight your party.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service